My father worked for Mercedes-Benz for most of my life, so I grew up going to a full-service dealership all the time, watching the work that goes on in a shop, meeting and getting to know the people. My dad also worked on our family's cars all the time and told me what to look for in a quality auto repair/body shop when I moved 1,500 miles away from him. I agree with everyone else - these guys are great.
I had a fender bender involving my hatchback that lead to the need to replace the entire hatch on my car. I went to Friendly's on Tillery, my go-to repair shop in town; they said they don't do body work and pointed me to the auto body shop next door. I trust their judgment, so I trotted over to C&S and inquired.
C&S were personable and fast. They quoted me the price and gave me several options for price points, not just recommending the most expensive one off the bat. (I did take the most expensive one in the end because it was the least hassle, but they did tell me all my options.) They took my car into the shop for three days and delivered it back to me good as new. They matched the pearlescent paint precisely - there's no trace of the hatch being anything other than what was sold with the vehicle. (And now I don't have to have the dealership decal on it, which I like.)
They also detailed the interior, washed the exterior, and detailed the tires before giving it back to me, which was so nice - it felt like a new car again when they were through with it. Every time I've walked up behind the car today as I was running errands in it, I've smiled. I just can't get over how good it looks without a big ol' dent in the back of it and the seamless quality of the work C&S did.
Icing on the cake: I picked up the car this morning. As I was driving away from the shop, I began to hear what sounded suspiciously like a flat tire. I pulled over to check it out and while the tire wasn't flat, it did have an absolutely gigantic bolt in it. I called the owner directly and told him about it. He said their shop doesn't do tires, but to take the car to Jack's Tire on 7th and bring back the receipt so he could reimburse me for the patch.
He could have argued that I picked up the bolt between the shop and 7th Street, but he didn't. He could have gotten defensive, but he didn't. He spoke with me calmly, accepted responsibility for it on behalf of the shop, and offered to reimburse me for the $15 patch on the tire. I really appreciate that kind of integrity as a business practice.
These guys are the real deal. read more