I have been a loyal customer of this store for the past 5 years and have never had any issues until…read morenow. However, last Friday, Aug 14, 2026, at around 6:47 PM, I was refused service for no reason at all by a female employee who claimed to be a manager. I asked her to show me some fresh products, and she brought out three items. Since none of them had expiration dates marked on them, I asked if she could show me others. She visibly showed her frustration and practically threw two items onto the counter. I pointed out the date on one of the products to show her what kind of freshness I was looking for. Right after I said that, she pulled all the items away and told me she was refusing to serve me. When I asked why, she completely ignored me. I was deeply upset and felt utterly humiliated, but I had to leave because there were other customers watching. The following day, I returned to the store and handed a letter to Russell, the manager, explaining what happened the previous evening and requesting an explanation for the refusal of service. After a few days with no response, I reached out to Russell again, only to be told that no further information could be provided due to "security reasons." I understand that private businesses do not have a general legal obligation to explicitly state their reasons for refusing service on the spot, and I am also aware of my rights as a customer. However, there must be a legitimate, valid reason to refuse service to a customer. Looking through your store's reviews because of this incident, I noticed that another customer recently mentioned a female employee threatening them with a refusal of service as well. The principle of "the right to refuse service" was created to protect businesses and their staff from unreasonable or abusive situations--not to be weaponized at an employee's personal whim. If this employee is turning customers away for no reason, and the owner simply stands by and lets it happen, this business will inevitably face the consequences. Attitude is a skill. No skill, No job

Very good product at a reasonable price for what you get. This is my first visit to this store and…read moreI give it a thumbs up, nice people, good service and answer the questions I had!

Long lines, fast service. It's busy so the trees are always…read morefresh not all dried out and UV light burnt. It's where you go if you know. If you don't well....

This place could be described as "no frills," but you'd be wrong. They put the frills in their…read moreprices. If you need some smoke at the best possible prices, Zips is it. All of the major locals are presented, as well as many of the startups and up and comers who offer some of the best value in the area. I know other dispensaries like to take shots at Zips, accusing them of selling under cost to cut other retailers, which seems to be unfounded. The prices on established brands are on par with other area dispensaries, including sales. It's just that Zips will also offer the aforementioned "second tier" and upstarts, at entry level prices, other dispensaries don't even carry. I'm sure the option is there if others want to cater to both upscale and downmarket, but most choose to stay high end. That said, their competitors choose to be pricier and spew fake news about Zips for stocking otherwise. Friendly staff, great selection and great prices.

It's a alright little shop the prices are high everywhere around port orchard and it matches that…read morestatement the budtender gave me a rec after telling him what I dab regularly and what was recommended after was a garbage waste of money dab he had sold me. Not thrilled.

Great Customer Service and product knowledge of budtender was excellent which means I got some one…read morehit quit shit that totally went.... with my evening!

It is profoundly disappointing to see such a prime location squandered by a staff that treats a…read moreretail floor like a Police Interrogation Room. Customers seeking peace and a respectful, private experience are instead met with invasive, boundary-crossing questions. When I explicitly refused to disclose my personal plans to an associate ringing me up, they used my shutdown of "no plans" as an invitation to press harder--behavior directly enabled by a manager who dismissed my concerns via email as nothing more than the staff's "many communication styles." It is insulting to be told by this store's manager that I should have to police their employees' behavior by announcing when I am "not in the mood for conversation" just to be left alone. When I pushed back on this toxic excuse, management simply ghosted me, proving they have no interest in professional standards. I am not here to train your staff on basic social decency, nor should any customer have to sacrifice their dignity just to make a purchase. I will be happily driving an extra five minutes to a store with class that respects its patrons; if you value your peace, dignity and privacy, I suggest you do the same. (BTW, The store at this address is called Local Roots when currently searching "cannabis" on Google locally, with signage on the building that reflects it's the current name)

Great deal on 1/8 bags. Alice in Wonderland strain is great. Friendly staff. I will go here again.read more

Another great visit to Zips…read more The great service and selections make this a good choice for all your dispensary needs It's got good prices and the team at zips is there to help in selecting the right product for what you need. Its new facility is welcoming, clean and casual.

10/10 experience with Kiani! we're traveling from southern california & we could not believe how…read moreaffordable the prices were! definitely worth it to stop in for the many many different types of product! everyone was super friendly & will definitely be stopping by when we pass through again!

I come here from another town to get The Naked Science bath salts. I have health issues that cause…read morea lot of pain and I can't smoke or eat edibles anymore because in the last couple years all has started giving me horrible anxiety even after long breaks. (Yes this makes me extremely sad because I've used it for many years recreationally and medically.) I have a really hard time finding this specific brand because a lot of stores have stopped carrying it. I hope you guys keep carrying it because I will happily buy them all throughout the month (not the orange though it has glitter and my bathtub looks like a unicorn farted in it ) PLEASE PLEASE PLEASE keep stocking then in your store! I've tried other brands and they just don't help the same. These also work better than the bath bombs I buy when I can't find these!!!! Also everytime I have been in the employees have been amazing, friendly, helpful and very personable. Worth the drive for me!

I've been coming here for years, never had a problem never have had anything bad from there. I have…read moreheart failure and use marijuana for pain management. My mom went yesterday to get me a few carts since I can't get out anymore and was there last night and again today. The cart the girl specifically told mom "Oh here you have to get this one" without a choice she bought it because she believed the girl. The flavor that the employee had Mom get is disgusting in the cart was not hitting barely. We called last night and we're told if we come back in we could return it and get something else. Today when Mom came, the manager told her she couldn't exchange it for a different flavor just a different cart. The flavor is honestly disgusting. When I called in the fuel told me that her manager would not change it for anything. I'm not posting to get anything fixed, I'm posting this to say how disappointed I am. I definitely won't be back. Which is definitely sad, the employees have always taken care of me. But this experience was so bad it's ruined it.

This place is my go to dispensary. Always hoping Mason is working, his recommendations are always…read morethe best quality products that I'm absolutely willing to pay for. I don't feel like I'm wasting my money and not getting the best bud for what I want to do anymore.

Giving 5 Stars after my second visit to Green Door since I moved to Seattle last month…read more Knowledgable and friendly staff, convenient ATM, spot on recommendations, solid product, and great parking. Fun to shop with a coffee from the cart outside. This is definitely my new favorite Cannabis Shop .

Was in there for the first time yesterday. Bought a $50 cartridge. It is not working. Called the…read morestore and they said they are not accepting returns, but will give me 40% off of another product. They think I should throw the brand new one away and buy another one to see if that one "might work". There are other shops in Tacoma that have a much better return policy. The lady who helped me yesterday was great, but I am not going the lack of them making good on a faulty product is completely unacceptable.

Love this place. It's my go-to for pre-rolls and Azlin was super helpful and informative. She…read moreintroduced me to some great products!

Staff is super friendly and the service is great but the stock is always inconsistent, especially…read morewith the flower. The last couple times I've been they haven't had anything bigger than 1/8ths. If you want your bang for your buck here, skip the buds and buy their pre rolls, lots of variety and fairly inexpensive, especially when you pay attention to the deal days. (great taco truck right behind the store too!)

Ive been buying from galaxy for over a year. The staff are very knowledgeable and have allways been…read morevery helpfull picking out various combinations of genetics that work for me.