Absolutely, DO NOT take your vehicle to 259 Automotive. My experience has been a complete disaster. What should've been a straightforward repair turned into months of delays, miscommunication, and constant excuses.
This all started in late January--and it's now early June--and my vehicle is still not fixed. Once the job became a warranty issue, the owner, David, completely changed. He became rude, dismissive, and unreliable. Parts were replaced and re-replaced, the wrong parts were used, and diagnoses constantly changed with no clear answers.
David blamed everyone but himself--O'Reilly's parts, his contacts at a machine shop, even my vehicle--never once taking responsibility. And throughout it all, he repeatedly tried to make it sound like he was doing me a favor, even though the mistakes were entirely on his end.
Communication was terrible. When I asked for basic updates, I was cussed at and I was eventually blocked. I've been left without a vehicle for over four months because of his poor management and lack of professionalism.
Save yourself the stress, time, and money--go anywhere but 259 Automotive. This shop does not stand behind its work, and customers are clearly not a priority. read more