We have used Premier Auto Repair for our car needs for approximately 3 years. Everytime we've…read moreneeded help with repairs, they have been concerned with our concerns and always discuss parts and labor cost in a clear manner. We have found Mr. Mike, Joe and all the staff extremely understanding and they are very reasonable with pricing. They have worked with us on 3 of our vehicles and we could not be happier with Premier Auto Repair.

I called the week before and made an appointment with Michael and he gave me an appointment for…read moreMonday( today) to bring my car at 0800 when they open. Its a Hyundai Kona. At desk, Joe , took my information. Went to run errands and came back twice to the car shop to check on the status of car and every single time my car has not been worked on, Joe ( help at front desk) kept saying your car is next and will be an hour or so for diagnostic. Here came 13:30 almost 14:00 and my car has not been worked on at all . It sat in their lot for 6 hrs for nothing. All I asked is for clean, clear communication and not feel I was being given the run around when my car was going to be worked on. I even felt this helper at the front desk ( Joe) might have been prejudiced against me being a petite latina woman. Michael was very professional but this Joe person does not have any customer service skills. They may have 5 rating review that is why I took my car there for a diagnostic but a 5 rating review was not my experience today. I lost one day now I have to take another day off and find another location to service my car. I have a busy schedule and this was just not right. And its ok lets say they are a busy shop but communicate clearly. And I asked why did I make an appointment to bring the car in then???? Was given some BS answer.

I have ways had a great experience taking my car to be serviced at Fairway Auto Center and I highly…read morerecommend them. They are professional, honest and dependable. I won't go anywhere else to have my car serviced.

Professional, courteous, and fast service! The staff always explains what needs to be done and the…read morecost before servicing my car. I won't go anywhere else. Highly recommend!

Sometime between 2017 to 2019, I had my car towed to this store and received help from Bobby…read moreBateman. He and his staff were so kind, friendly, helpful and comforting :). Even though my car engine broke and was beyond repair (it was over 10 years old), he allowed me to park my car in his lot for several days until the insurance could arrive to tow it away. I hope more people will come to their shop because they gave me hope when I had none :).

Chris, Bert, and Tony are some great guys! Their standards for excellent customer service are…read morehigher than most, and they never seem to disappoint. Be sure to make an appointment, as they're pretty busy; or call in and ask about same day availability.

This place will tell you one thing, then when you need the "warranty" magically they come up with…read moresomething different that doesn't help the customer.

August 11, 2023 we were on our way to Galveston, TX from Indiana to go on our cruise. that…read moreafternoon I heard a pop and had four of five wheel studs break on my rear back tire. we called anyone we could in the area and automotive super was very helpful and have a great recommendation on a tow service that did everything right. we showed and an employee was working on something after business hour and took a look at our situation. we heard we were going on a cruise the next day and did what even at one point was going to use a personal part that might have worked but unfortunately didn't. I highly recommend this business for any of your repairs and even made sure everything was good on our vehicle. Amanda was great and the gentleman that stayed after. thank you very much The Sperry's

Took my 2016 Ram here after a deer collision. 3 months later and two trips into this body shop and…read moremy truck still is not fixed right. Poor quality and very expensive if paying with insurance. They break things then expect the customer to either be ok with it or file on insurance. Again.

If you need to get repair work done on your car in the area, this is the place to go. Took my car…read morelonger than anticipated to get fixed (more issues were found than previously expected), but Joel kept me in the loop the whole time. They would provide frequent updates on the status of the car, explain the issues they found, work with my insurance, and did a fantastic repair job on top of it all. I couldn't be happier. I hope I don't ever have to bring me car back for repairs, but if I have to they are my top choice.

What a refreshingly honest and nice place to do business. They could have easily done the work I…read morerequested at a price I agreed to and I would not have been the wiser. However, Coby stopped and showed me what actually needed to done saving me half of the quoted price. SRT will be getting all my business from now on.

I took my car to SRT for the first time, today to have my AC checked. Those I checked with by…read morephone, prior said it was probably just low on refrigerant, but I felt otherwise. Sure enough, SRT quickly found the problem, gave me quote and I had them go ahead. Very friendly and honest. They even showed me the old parts, pointing out the problem. I was out in a couple of hours. I recommend them to anyone.

shout out to Johnny, Kari, and the repair team, wonderful people and superb workmanship In…read moreWhitehouse, TX. Very kind and respectful when I voiced my concerns. All insurance details were handled quickly and clearly. My car was repaired within the timeframe estimated and looked new when I picked it up. I highly recommend Nipper's to anyone in the Smith Co area of Texas or wherever you are. I will use Nipper's for any future auto repair needs. -Janice E

Thanks to the Nippers team our 22 Ram is better than new. There was extensive damage caused by a…read moredeer running into the drivers side while going at highway speed.Thankfully, the truck is back to new, or better than new condition. We appreciate the level of craftsmanship and service we received. Thank you Nippers staff and crew.

Great service very reliable! Go check out JD's Automotive, you will not be disappointedread more