Having mixed feelings about this gym. You walk in and you're greeted by such friendly staffs, surrounded by top of the line equipment, and a gym with two floor offering amazing space to work out as you please. One of the biggest gyms I've been to. They have a kids room, snack area, and offers multiple classes. Maybe I'm just not used to it, but it's too packed for my comfort. Lots of down time waiting for certain workouts, which irritate me. Can't be helped though. The bathroom might need a lot of work. Has showers, lockers, changing space, but it needs to be cleaned a bit more often and have a air circulator in there because it's pretty musty. Overall, it's a good gym. I recommend people to give this a try, probably best to come hours where it's less packed. On the good note, it is open till 11pm. read more

Not trustful. when I registered on May 23rd 2021, they told me in 2 weeks Swimming pool will be in use but still waiting for swimming pool to be in use. When I call front desk they keep telling me the same thing; " in 2 weeks we will open". Can't trust your words. if need 24 hours ID number will be able to share. read more

Love this gym! Spacious, clean, and friendly and staff & members. I'm new here but so far is great! Absolutely love how the cardio machines are "theater style" overlooking the basketball court! Also they have supplements, shakes, water, and healthy snacks on sale on site which is convenient for when you finish an intense workout! I also love how fast is the check-in system which is by entering your phone number and scanning your index finger. I always hate how I misplace my gym Card. So this is great! I look forward to creating more workout experiences here. read more

24 Hour Fitness - Paramus - Gyms Near Me - Paramus, New Jersey

I received a free 3 day trial and tried to start it this evening. When I went to the desk (Saturday around 8PM) the woman was rude, and told me that the gym closes in 2 hours but if I threw her some cash I'd get to use it. Really shady, not a good look for the brand or this franchise, especially since their main selling point and namesake is their convenient hours.. Looks like a nice place design wise but if the company culture is that lazy about the front desk, frankly I don't think I'd want to enter a pool they're supposed to clean, for example. read more

Been with this gym for 5 1/2 years and every year it keeps getting worse. Today was the worst. I usually go workout after work which is around 9pm. Get there today and all of a sudden there's new closing hours not announced ahead of time. Monday - Thursday 5am - 10pm. Friday 5am - 9pm. Sunday 6am - 8pm. It's been so packed that it's hard to get on a machine without someone every 2 minutes asking the "how many you got left" question. But since these new times you can't even walk in there without bumping into people. Good luck getting on a bench or machine. Overpriced at over $54 a month and you can get the same hours at Blink Fitness a couple blocks away for $20. Ridiculous. read more

This review is for this particular location not for the 24 hour brand. As other people stated the place is filthy. Equipment is always broken with no effort to replace or repair. Management doesn't respond to emails and the lack of customer service trickles Down to SOME staff members. There is no access to cycling center and their explanation is that some members misuse/ break the equipment. What a ridiculous explanation - now you're punishing everyone for the acts of a few. Why don't you just ban those members? and don't get me started on the theft and breaking locks in the locker room. I have been to other locations where everyone is pleasant, equipment works just fine and the place significantly cleaner. Literally night and day between this Paramus and Ramsey location- Maybe you also should go there so you can learn how to run your gym. The low rating is no coincidence and you should start taking feedback into consideration. read more

This gym keeps getting grosser and grosser. The water is now coming in cloudy and even dirty. I have pictures that I have taken here at the gym of how dirty the water is and it is quite gross. This gym keeps going downhill. I can't believe upper management would allow them to do this. I guess you guys are just waiting to have someone get sick at this gym. I tried to give them a second chance as I signed up again, but this place is keeps getting worst. I tried to reach out to customer service, and it wouldn't allow me to submit my request. Stay away!!! read more

24 Hour Fitness - Paramus - Water coming out dirty - Gyms Near Me - Paramus, New Jersey

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Quality Feedback: Club is good BUT for over 6 months I have noticed the below about bathrooms. - BATHROOMS are always dirty and flushing technologies are never working, hence even more dirtier. 24Fitness has over 4 million members x avg $80 monthly = $332,000,000 in dues they take from members. Means 24Fitness can 'afford' to hire dedicated bathroom cleaning team. Please provide functional toilet flushing technology and keep the bathroom clean. read more

24 Hour Fitness - Paramus - Gyms Near Me - Paramus, New Jersey

Thieves brake into lockers regularly stealing valuables & cash from members. The management doesn't even apologize & furthermore they show no compassion or interest to catch these people. They simply say that you are the second incident today or the third one etc, really? Is that business serious? Protecting the customers is number one priority. Some tv Hong is very fishy in there. read more

Been at this gym since August everything was well up until today, two employees randomly started yelling at everyone saying get out 5 minutes before 10 when this gym closes at 11 everyday, although it is known for being " 24 hour fitness ", apparently after the disrespectful employee's came through & stopped yelling at everyone, i asked one of the calmer ones & he had told us today they started closing @ 10 Mon-Thurs & 9 Friday & 8 Sat & Sunday, myself nor my friends were contacted ahead of time about the change & were forced out of the gym. Why pay 50$ a month for a gym that we've already dealt with not being open 24/7 & now had shortened their hours & gave us no notice about it.. disrespectful employees, i hope more people talk about this incident! read more

Gym is big and has a lot of equipment. The downfall is when you want to cancel it can take a few months for the front desk to give your request to the manager and then they want you to call a hotline number who keeps you on hold for an hour... it's redic read more

I'm going to Paramus just for Spinning Class , but over a month it was so many bikes broken. I spoke with the staff and I reported. The bikes keep broken, 1/11/2020 went to class and about the 50% of the bikes was down broken. the trainer reported to the staff. Today 1/12/2020 came to class at 9.30 am and I couldn't take the class because the bikes left was ALL DOWN BROKEN . the Front desk staff was very nice they took my complain , but still i lost my class , what It was paid already , read more

For the most part staff is friendly except for a younger girl that I have seen mostly on the weekends. Do not approach or ask her a question. She is very nasty. I unfortunately purchased a 1 year membership up front and can't wait for it to expire. Popular equipment in disrepair for months at a time. Weights left all over the place not even cleaned up at night. Locker rooms cleaned once a day not enough. Restrooms disgusting I have visited other 24hr locations in various states and you would swear it was a different company. Do yourself a favor and look elsewhere. read more

What a shame. I have been a member of this gym since they first opened. Loved it in the beginning it was clean and had beautiful basketball courts and great staff. I recently unfroze my membership after about a year and the facilities have really deteriorated. The showers are dirty, a good amount of the machines do not work, and most of the lockers are do not lock. Most people don't even know the lockers do not work, and close them thinking their things are safe. Anybody looking for a locker can open them right back up revealing somebody else's belongings. If they are not going to fix the lockers the least they can do if put a sign up notifying members of the inconvenience. Even worse than the condition of the gym is some of the staff. There are a few helpful people left but most seem like they are just trying to make things more difficult for members. The most recent example was when i went to play basketball and asked the front desk for a ball. A tall guy tending the desk says he needs me to give him ID to hold while i use the ball. I did not have ID but offered my car keys or cell phone. He says that we cannot take personal items, which i understood. Went back to my car and came back with a personal card with my name and my college ID, and he refused to take anything stating he needed a state ID. FOR A BALL. Made a third trip outside and found and old basketball in the back. When i finally walked back in he gives me a look and says "there you go". None of these rules were in the contract i signed when i joined the gym. I just wanted to play basketball. read more

It's an ok location machines are usually broken. And apparently you can have your own work out class in the middle of the work out machines. Literally 6 people running there own training session. Trainers walking by not saying anything. read more

Terrible customer service. I called in the morning and was quoted a price. I went in the same day during the evening and they did not honor the price. Spoke with the Manager, Anthony, and would not accept the agreed price that was discussed on the phone. He also would not allow the trial pass. He seemed to be trying the 'intimidation sales tactic'. I left without signing up due to poor integrity of management. Complete waste of time. read more

Club is only open til 11 due to laws in the area so the name is a bit misleading at this location. It's a little dirty (not too bad), nobody reracks their own weights (which kills me), and just isn't a location I'd probably jump to recommend to someone. Ramsey location is a lot nicer imo. That being said: they have Eleiko bars and plates which is cool. No real platforms but there's room to lift on the floor. If you're just looking for oly equipment it's a pretty good deal (though Ramsey has the same stuff). I really don't like the benches they have at 24 but oh well. I'd give the location a better score if it was 24 hours and the members weren't general scum. read more

I joined a month ago without doing a full tour which is my fault. The bathroom smell is unbearable. Smells like a sewage/mildew issue. The people at front desk don't want to be bothered or help you if you have questions. Towels are dirty, heat is blasting in cardio room and cardio machines are dirty. Personal trainer never showed up for my first free session for joining and nobody was helpful about that either. read more

If before it was 2 stars, now it all the way on the bottom. It's ridiculous that you guys are falsely promoting - Let's go green and take off the towels from being given out, but then stick them on the front desk with a price tag on it. Meanwhile the membership gets increased 3 times a year. read more

I am a member of this club for now more than 4 years. Years after year this club is going down the hill in terms of cleanliness, service and bathroom and locker room are dirty. Most of the time steam room or jacuzzi are not working.They used to provide towels and now they stopped suddenly said because of hygienic reason. As most times their dryer were out of service anyhow. I go because it is open late and close to home. But if i have any alternative i would change in a heartbeat. They need to get thiir act to gether and fix broken shower head, need to clean bathroom and remove that awful moldy smells. People go to jacuzzi and pool wihout taking shower and life gurad is on phone busy reading. Aweful! read more

I've been a member here for 2 years, for convenience mainly, it has gotten worse and worse. It's extremely dirty. Machines are always broken, bathroom smells like a mix of pee and bleach, there is hair, dust, dry sweat, and garbage everywhere and what made me write this review was a rat this morning, YES! there was a rat running around the floor and everyone was trying to run away from it. Seriously this gym is so dirty is plain dangerous! Stay away! Looking for a new one right now as we speak. read more

I wanted to get monthly membership, they accidentally gave me 1 year commitment. When I complained about it, they said it was corrected, which was a lie. I don't go there anymore as the locker room and pool is very dirty. So I wanted to cancel my membership, I was told I need to pay $350 for early cancellation fee. They do not accept their fault, and keep asking this amount to be paid. I will be there today to see If they can correct it. I don't believe they are gonna help me, but I will give it a shot anyway. I suggested this place to some friends before because it is close to home, but after seeing the dirt and bad communication, i definitely will stop them from going there. They said they are gonna get back to me, haven't heard back yet. What a shame. It has been 9 months, they haven't corrected their mistake yet, and im still getting charged every month for a facility that I do not use. STAY AWAY !!! read more

Guys believe don't go there, cx service so weird, and swimming pool so bad, they need to change water))

I am giving this gym three stars because I like the facility, but NOT the customer service. I recently went to this gym to use my free pass from online. In the back of my head, I already knew that I was probably going to sign up for a membership but I wanted to check out the classes first. This lady named Brooke helped us and gave us a tour around the gym. I was impressed by how large and clean it was. Brooke was extremely nice and very helpful. After my mother and I used our free passes, we went to find Brooke so that we could sign up. However, since we finished a little later, her shift ended and we were placed with a assistant membership employee, who seemed nice at first, but ended up being completely disrespectful and rude to us. We sat down with him, and just asked some questions about the membership and it was as if he didn't even want to sell it to us! He couldn't explain the difference between a super sport and an ultra sport club (if I am going to sign up for a membership that is almost double the price, I would like to know what I am paying for!). All he said was that an ultra sport had a mini golf course, which I don't care for anyways (and also I found out that this was a lie anyways). Normally, when a customer talks, a good salesperson should listen rather than give us attitude and roll his eyes. Whenever we asked him a question, he replied back in a negative tone. Even when my mother was looking at the computer screen and asked him a question, I saw that he gave her a dirty look and rolled his eyes. We really tried to keep our cool, and after about 15 minutes, we decided to respectfully say that we'll think about it, and he snarckily moved back in his chair and said "Well, what do you need to think about?" and made a sour face. Now, if someone asked that question in a different tone, I wouldn't have cared and would have explained why, but he said it in such a rude way that that's when I became angry. When I spoke with the manager at the front, he said that he has had complaints against that employee before. We wanted to come back the next day and sign up with Brooke since she was awesome, but we were in NYC and ended up signing with someone over there instead (they were way more nice and accommodating than the douche-bag guy we had to deal with in Paramus). read more

"Sorry Paramus, I expect a Bergen County gym for that PRICE to be better than Manhattan"....you're not. I've gone to the Paramus location multiple times now as my parents live in the area. I go to the 24 hour Derek Jeter Club in Manhattan about 5 times a week. What I do like about the gym is that it is spacious with lots of parking, but woohoo that doesn't earn you 5 stars. Here's where you need to step up your game: 1) I don't want to have to ask for towels, just leave them out. I find this annoying and irritating and ironically not something I have to do in Manhattan. So if I go up to the theoretically 3rd floor for cardio, sweat through my towel, I have to go all the way back downstairs to get a new one? That clearly does not equal customer service. 2) Despite what others have said, I find this gym a bit dirtier than the manhattan location, specially the bathrooms. I have never seen any cleaning personnel in the women's bathroom and that is a bit unsettling since it's not clean. 3) This one really irks me. They have a stretching and ab section on the second floor. They have 3, that's right 3, foam mats. I understand you put wrestling mats down, but if you are going to offer the foam yoga mats as well three isn't going to cut it. I have been a member of 5 gyms in NJ before moving to Queens and 24 hour fitness is 2 and 1/2 times pricier than any other one I've joined. For that price, I expect better. Meanwhile, it's a medium priced gym in Manhattan and it blows the NJ club out of the water, go figure. Meh, you guys could do better. read more

Not open 24 hours. Not even open late. What the living feck? To review: place is called "24 Hour Fitness" and it closes each night. Great Oden's Beard! read more

I joined this gym about 2 years ago - having first been a member at hasbrouck heights and then joining under my boyfriend's acct in paramus. This gym is enormous. It's clean and there are always enough machines. The classes are great - I especially love RPM with Luis! Parking is bad, but not as bad as Hasbrouck Heights. You'll find a spot behind the ALE House and you can just walk through the tunnel. Don't make a big deal about it, you're going to work out a few extra steps won't hurt you at all. Ale House: Ale House is right next door - be warned you'll want to go into the Ale House instead of the gym each and everytime - for these purposes it's best to go to the gym at 5 am - when Ale house is closed. lol 24 Hour status: It is not 24 hours, but that's not due to any fault of their own. Blame it on Paramus and Blue Law, not the actual gym. It open's up at 5 am, and I believe it closes around ten to eleven. Still not bad,I mean really who the hell is going to the gym at 2:00 am???? Overall a good gym in my opinion. read more

The gym was great when it first opened, but went downhill shortly after. I basically joined for the basketball, which is still really good, because you will always find games. The only problem is people think they are getting paid like Lebron, but in reality are paying to play. The arguments over calls take FOREVER, and kills the game. The gym itself is falling apart... No one fixes anything, ive seen machines broken for months, especially something that isnt even hard to fix. The machines also never get updated, same machines from day 1, and I still stayed there because they kept giving me better deals to stay. Once people get things stolen from lockers with locks on them; as well cars broken into outside in daylight, its time to leave lol i'm sorry, just hate liars and stealers. Millers next door is also bad news... Drunk idiots next door Friday and Saturday nights which only makes the gym look worse. read more

I've had my share of gym memberships and personal trainers. I do have to say 24 has to be one of the best. The staffs are friendly. The trainers care. They go above and beyond to make sure you achieve your goals. Yes. Price is on the higher side. But unlike some gyms, you're free to go to any class. They can get REALLY busy in the evening, but there are plenty of equipments around. Some classes are always packed, so make sure you come a tad early to claim a spot. P.S: they need a juice bar :p read more

I was a member of this gym for over 4 years and watched its decline over the last 2 years or so. Recently the maintenance of the facility has been an issue with broken equipment and cleanliness problems. For way too much time almost half of the treadmills had issues and there was a fruit fly infestation in the shower by the pool. Also the showers in the locker room smelled, sometimes of urine. Despite numerous conversations and complaints lodged with management these issues were not resolved. After they gave me 2 free months for the issues I cancelled my membership and joined Hackensack Fitness and Wellness for the same monthly price, yet more amenities and a spotless facility. The overall facility is ok but not worth the money they charge, especially with the constant issues. There are cheaper gyms in the area that might not offer the same amenities, but have better maintenance. Also the gyms in the area with similar price points offer better amenities and are maintained to a much higher standard. read more

This is by far the worst customer service I have experienced in my LIFE. My younger brother has a membership with this gym and since we live a good 20 minutes away (he uses the indoor basketball court mostly) it's best just to wait until he's done. I decide to get a free pass online. I go in and a man with attitude tells me "Sorry we don't accept free passes after 7." So I'm thinking to myself that maybe I misread the email. I go back into my car and check, it says nothing. I speak to a lady when I call to the gym and she goes "that's the new policy. Sorry NOTHING we can do. A lot of customers complain but nothing we can do." I spoke to her twice, she was extremely nasty. Called customer service and spoke to the supervisor, and even she was no help. The girl at the gym told me I will get a call tomorrow from the manager (either Brent or Manny.) let's see if they actually do. *when I called the gym the second time, she told her manager my story and he told her to tell me that in the email it says certain restrictions apply. How about putting the free pass time in. It is just ridiculous. read more

Stupid Gym and stupid staff, especially the assisstant manger knows nothing about the gym policies , told him about the tie up with the goodlife fitness canada and 24 hour fitness and he said we don't have any tie up like that and cannot allow me to use the facility read more

24 hr fitness is the first example of consumer fraud. They state their "state of the art facility has everything you want". The facility is probably 30,000 sqft and has 3 toilet bowls in the bathroom. Which is ridiculous in of itself but to make matters worse they have one of them that's out of order and not being addressed leaving two toilets for members and guests. Keep signing up more members! Don't worry about people having to use the bathroom especially when you sell food and drinks. I guess the potential members don't think of this until it is a problem and then it's too late. read more

The staff is great, the size of the club is huge , the hours are good and for the most part, equipment is readily available. Over the last couple of years, the standards have declined. In particular, most of the Precor video monitors have been broken or removed in the last six months. Only two are working completely. Despite numerous work orders, nothing has been done. In fact, corporate has never acknowledged the comments that I left on the customer service website. This is not good customer service. I hope that something is done to repair/replace the video monitors and focus on the overall cleanliness of the club. Yours truly, A member that cares read more

No Wifi and have promised it since grand opening. Good for kids Not open 24 hrs Men's showers have terrible water flow compared to other gyms Very nice layout Great master trainers read more

First off, the only reason I am writing this review is to give instructor Sarah the attention she deserves. I have been a member practically since they opened this gym. To be honest, I have not been happy with it. The parking is awful, the machines are often broken, most machines do not have tv's, and there is no wi-fi. Perks include a great pool, complimentary towels, and the classes. The class schedule could be better but I understand you cannot please everyone. I just discovered the Zumba class with Sarah. SHE IS AWESOME. I actually was going to go back to my $20/month gym but now I am not going anywhere and you can thank Sarah for that. I have taken 2 Zumba classes with Sarah. As someone who CANNOT dance for the life of me, I have never had so much fun! Sarah is challenging but keeps the crowd going. I am actually nervous that she will leave us to be a Zumba Instructor for more important people. I feel so lucky to have her as an instructor in my town! 24 hour fitness should be honored to have her as well. Thanks:) read more

I went for a tour today of the new facility in Paramus, and was completely 100% amazed at how beautiful a gym it is- and HUGE !!! I was greeted immediately when I entered the gym, filled out a short form, and didn't have to wait for a sales person. Additionally, there was no aggressive push for me to sign that day- very friendly and relaxed .... They have basketball and racquetball courts, classes, spinning, TRX training, weights, aerobic rooms, Sauna and hot tub, olympic size pool and a lot more for one set price- I love that ! I currently belong to a gym in Paramus where everything additional is extra, so todays tour was really an eye-opener and I just may join. Based on the tour, so far, I would give this gym 5-stars. One thing, don't let the name fool you - 'nothing' in Paramus is open 24 hours and that is due to the Paramus, "Blue Law". However, 24 Hour Fitness does close at 11:00pm, and that is perfect for me - it's 7 days a week ! LOVE IT !! Go on a tour, and be sure to ask for the free pass !! read more

this is he worst place. Stay far away. I tried to cancel my membership they said they would and never. Now they wont get give me back my money. Horrible customer service. I would give a zero star. NOw they are in bankruptcy cant get my money back!! read more

I read the negative reviews and there are some valid points. But, for what you pay, it's a great deal. So you have to climb some stairs. Big deal. The music isn't perfect. Well, I'm in a gym not at a concertNot ope 24 hours. I don't wanna be with anyone working out at 3 am anyway. Lots of classes to choose from and some really great instructors. For a few extra $ you can use their other gyms which is great. Plenty of day lockers, unlimited towels, always coming up with special events, etc. there's plenty to like. If you want to find something wrong, you always can, anywhere. 24 HR is a great value with plenty to offer. Just compare it to what's out there and you'll see. read more

I was excited when I joined this gym , it had all ementies I was looking for in a gym . Things started going wrong from the beginning when I signed up the counselor never explained how the guest passes worked and boy did I get embarrassed at the from desk for this . The front desk agents are rude , impolite and have nasty attitudes . You have to ask for towels at the front desk all the time ..... Personal trainer only interested In singing u up for most expensive sessions , if u don't sign up right then and there u never get your complimentary session as promised . The men's room is always dirty with soiled towels every were . The pool is always overcrowded from patrons who aren't swimming but walking in the lanes . Hot tub isn't drained on weekly basis as stated .... Incompetent managers - reflects in poor customer service and massive complaints on yelp and to there corporate customer service . Machines that don't work on a regular basis , no towels to wipe sweat off machines . Over priced monthly rates , the customer service brings down the qaulity of the gym experience , they have a high turn over ratio of people that work there due to complaints , and firings . read more