I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

you get what you pay for with Tyler. yes, he will work on your car at any time of night which is…read moregreat. he does solid work, but he does not communicate any updates. he does not deliver on his appointments. he might promise repair one day and then who knows when it will actually happen. When you ping him for and update, he gives you a flippant response with no customer service. I would NOT recommend using this guy.

Tried to charge me $20 bucks just to "CHECK" my break fluid, I was afraid to ask how much would he…read morecharge to top it off smh, went to another family owed car shop they checked and filled it for free

Replacement of water pump on a Honda Civic These gentlemen…read moreknow there business I recommend if you need work done then This little garage can fix it

Timely and kind! Great communication and saved me quite a bit of money. Definitely recommend.read more

Sean is the main man at Al's auto. I took my aging 2005 Impala here once it started falling apart…read moreon me and Sean was able to squeeze me in without an appointment the same day I called. He fixed a long standing problem I'd been having with my breaks/traction and made the car effectively drives again. After fixing it I noticed a new sound coming from my front left wheel when I was braking. He offered to let me bring it back free of charge and he fixed it straight away. Class act guy who knows what he's doing. Don't expect chain auto shop prices, just know that you get what you pay for with Al's

I've used Ulmers twice now on my 2011 Sonata. First needing a new alternator in 2021 and then a…read morecomplete brake job last week. Their customer service is THE BEST. I don't know any other company that mails you a card thanking you for the business. I will ALWAYS go to Ulmers for my car needs. They've gained a customer for life!

So fortunate to have a Great Mechanic nearby. Had break and other issues. Repairs done quickly and…read morefor estimate given. Super nice people to work with. Highly Recommend.

Took my van to Brysons and found out the engine was shot. Although not the news I wanted to hear…read morethey were very professional and kind. Mandy was great and communicated in a timely manner. I recommend them for any future repairs. Definitely love to support small businesses over big box places.

The Service Technicians at Ulmer's are the best!…read more The shop is open, even in this time of Pandemic. They practice the rigid rules of social spacing, making it seem easy. They are friendly and courteous, as they quickly resolve your every auto problem, at competitive rates. My experience was with their Milford location. They had my Mercedes up and running quickly. I recommend them to the most demanding customers. Jim Baker, The Village of Indian Hill Ulmer's Auto Care 700 Lila Avenue Milford, OH 45150 513-815-3145 Shop Hours: Monday - Friday: 7:00am to 6:00pm

Knowledgeable and welcoming staff. Had my truck in for some repairs last year and the process was…read moreeasy. Reserved my appointment online and dropped my truck off first thing in the morning. The lot is small and located at a somewhat funky intersection but I was able to double park once I verified with the staff. Recommend this shop as they were honest about what repairs were worth fixing and what could either wait or wasn't worth the cost. I appreciate this persective where other shops often upsell. Will be bringing other vehicles here in the future.

They saw me within a matter of days! Very clean with friendly atmosphere. No frills just expert…read morecare care at a great price. Tom, the owner is kind, courteous and fair.I WILL certainly be coming back in the future.Give them a shot for your finer automobile!

These guys are great. They are well priced and honest. We nearly got ripped off with servicing at…read moreone of the Kings dealerships a year ago but these guys identified the real, cheaper issue and it worked perfectly. They also do normal servicing which is great too.

I recently had a flat tire and needed to get that tire fixed or replaced. Of course it was at the…read moreend of the day before a long holiday weekend. Jeremy and Steve were great to get me scheduled for the next day so I wouldn't be stranded for the weekend. They don't up-sale, are very courteous and have a clean professional business. I highly recommend.

My experience was a total disaster because I didn't go with Ulmer. I was supposed to be at Ulmer…read morefor a tire replacement but I changed my mind last minute and go to Sam's instead. Somehow Sam's managed to put on a wrong size of tire and messed my differential up. I went back to Ulmer to get estimate for the repair, and Steve was so helpful as always, he's not only help me deal with Sam's insurance company but also went extra miles as putting new batteries in my key fob without me even asking. He kept me updated with the process, I didn't event have to call to follow up. This place is the best for your bucks. Service and customer service are unbelievable.