Buyer Beware!!!!
I called this place to have my car key fob programmed. I spoke with the manager, Keith. If that was his correct name. He was very nasty from the beginning of the call. He asked for the colt, make and model of my car and advised me that I would need $250.00 CASH. A little strange for a legitimate business. I advised him that I would have the cash. He gave me an appointment for 2:00 pm.
I then asked if he was the owner of the business. He did not respond. I asked him again and he said that he was the manager. In a very nasty tone. I asked when the manager would be in the facility. He said that he had no idea. I asked when does he normally come in and he said that he normally contacts him via email. I asked for the Managers name and he said Michael. I said thank you and that I would see you soon. Within 5 minutes Keith called and canceled my appointment without any explanation. A horrible way to do business.
As a business owner myself I would want to know when my manager is causing me to lose money or cheating me by collecting cash payments only. I wonder if the IRS KNOWS that this business collects only cash payments and if they are reporting all of their revenue. You never know who is on the other side of that phone Keith.
The owner, Michael should know that Keith is treating his possible customers like shit and causing him to lose business. Your not losing money because of Covid-19 it's because of Keith, your manager. Michael, you may have to manage your own business to truly understand why revenue is lower than normal. Or put someone in that position that respects you and your customers.
This was a horrible experience from the moment that Keith answered the phone. He had terrible phone etiquette and answers the by saying, YES.... No hello, or even announcing the business name.
Go somewhere else where you are treated with respect. With his attitude I'm surprised that he called back and canceled my appointment without a reason. I thought he just wasn't going to show up. That's the feeling that I got.
Don't even pick up the phone to call this place! They don't even deserve one star,,,,,,,, I take that star back. read more