Good food, AWFUL SERVICE, every time I've eaten there.
I've eaten at the 1841 about 15-20 times, once when it was packed with a lunchtime crowd where I was taking someone special out to lunch, and the rest have been by myself at times when I may be one of three customers - yet ALWAYS the service was incredibly poor. I can understand the waitstaff being overwhelmed during peak periods, but when I'm one of 2-3 customers? There's absolutely NO excuse for that. The staff are always very friendly, but when you spend $2 bucks for an iced tea, it should not only be on the table ASAP, but it should be topped off without having to get up, go to the cashier, and say "could I please get my tea - or a refill? Even with water. I eat out all the time, and ALL the places I eat here in Lenoir, the waitstaff are constantly checking up on customers - don't expect that to happen at the 1841... Although I eat out in Lenoir all the time, I'm on a tight budget, and mainly go to the 1841 when I feel like splurging a little, and let's face it, they're the only 'high end' restaurant in downtown Lenoir. It'd annoy anyone when they're sitting there in a near empty restaurant, with an empty glass while you're thirsty (having had to wait 10 minutes for the first drink) while watching 2-4 employees standing ten feet away, blabbing with each other at the cashier table, while NO ONE ever looks your way, and asks you if you need anything. I'm FAR from a cheapskate, and if I dine out, I more than take care of whoever's waited on me. I no longer work, and what I love most about living here are the people - who are mostly like me, where they're always polite, caring and incredibly considerate. I loathe big cities with a passion, but somehow the service at the 1841 makes me feel like I'm in some uppity-staffed restaurant in Charlotte. IMO, the 1841 gets no more than ONE STAR FOR SERVICE, and sadly, it doesn't have to be that way. When you have to consistently spend SO much time trying to flag-down some help, it can easily ruin an otherwise good experience going there.
End of the negative review, now for the positive...
The food is almost always great. They get 4-stars there. I'm a big meatloaf fan, but whatever seasoning they put into theirs, trying to be unique I suppose, makes it an entree I won't ever order again. But all the burgers and sandwiches are really good. I've not tried everything on their menu, but I'd bet it's all pretty darn good. I feel the 1841 Cafe is a definite asset to downtown Lenoir, and I hope they can manage to stay there.
If the waitstaff were as good and as proficient as the cooks, I'd go there a lot more often. They certainly pack 'em in during lunchtime especially, but management, who I really blame for their 1-star service, needs to seriously get on top of their waitstaff, and change their way of uncaring and lazy waitstaff conduct. I know a lot of folks around here that all say the same thing about the totally lackluster service.
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