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    Biscuitville

    4.1 (8 reviews)
    Closed 5:00 am - 2:00 pm

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    4 months ago

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    3 months ago

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    18 days ago

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    6 months ago

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    11 months ago

    Great local place in Lenoir NC. Good food. Enjoy eating there once a week. Favorite is the biscuit and gravy.

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    1 year ago

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    2 years ago

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    Ask the Community - Biscuitville

    Wendy's - Cobb Salad

    Wendy's

    2.6(12 reviews)
    0.4 mi
    $

    The new Wendy's is so nice! If you are familiar with the old one, and walk into this one, you'll be…read moreamazed. Maybe, the nicest fast food spot in Lenoir. The food is consistent and good. I like their spicy chicken sandwich best but the Carolina classic is a close second.

    Today (3/29/25), we visited Wendy's around 2:33 PM and placed a large $70 order through the drive…read morethru. The attendant was polite, but when we got home, we discovered that a burger and fries, worth $10, were missing from our order. Instead of going back to the store, my wife called and asked for a refund to her card. This is where things took a turn for the worse. The employee on the phone offered a replacement burger but said that a refund was not possible because they "don't have the wireless connection to do that." As an IT Director with years of experience in restaurants, I was stunned by the lack of professionalism, customer service, and technical understanding of their systems. After questioning their claim, my wife was met with a snarky response when she asked if they had internet access: "Of course we do." My wife pointed out that refusing to refund money for an item we did not receive is essentially theft. I also couldn't help but notice that only offering cash refunds when a card was used creates serious concerns. In my experience, that kind of inconsistency is a major red flag and could easily open the door to misuse or even laundering money from stolen cards. That concern, combined with the dismissive attitude on the phone, prompted me to go in and request a refund in person. When I arrived at the restaurant, I informed the cashier that I wanted a refund, and he went to speak with the manager. About five minutes later, the cashier handed me cash without any refund receipt or interaction with the manager. The manager did not bother to speak to me or acknowledge the situation, showing a complete lack of effort to make things right. As I was leaving, I noticed the manager at the front counter and asked for her name. Instead of answering, she said, "How can I better serve you?" I replied that they had already been given the opportunity to serve us correctly the first time when we called and that I did not need her name since I had the receipt and time stamp. She tried to defend the situation by saying, "We offered you a replacement!" to which I responded, "At our inconvenience, it was your mistake!" and walked out. It is absolutely frustrating that we had to go through this much trouble to resolve a simple mistake on their part. The lack of accountability and customer service from the manager was shocking. I would expect much better from Wendy's as a company, but this experience has certainly made us question whether we will be returning to this location or any Wendy's, for that matter. This complaint will also be forwarded to the Better Business Bureau for further documentation and follow up.

    Photos
    Wendy's - Chili cheese fries

    Chili cheese fries

    Wendy's - Spicy Chicken Sandwich

    Spicy Chicken Sandwich

    Wendy's - Cobb Salad

    See all

    Cobb Salad

    Biscuitville - southern - Updated May 2026

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