I rarely leave reviews, but our experience with the new management at Vero Apartments has been…read moreextremely disappointing. We lived here for 2 years under the previous management (Aura), and they were excellent, responsive, organized, and professional. We never had a single issue during that time. ( Well except the BUG issues, few other issues, but nothing with the Staff ) Everything changed after the new management took over. We moved out on March 14 2026. At the time we returned our keys, fobs, and mailbox keys, we also signed a forwarding address document at the front desk ( In Person) . The staff member told us to expect our security deposit cheque in about a week. Simple enough. Two weeks passed, nothing. I called in week 2, and the representative told me she didn't see any notes about the cheque but would email head office to expedite it. She confirmed that our unit had been inspected and that we would be receiving a deposit back. She then told me to expect the cheque by the following Friday (week 3). Week 3 came and went, still nothing. In week 4, I called again and spoke to a different representative. After reviewing our file, she told me they don't have a forwarding address on file. That is simply not true. She was rude and didn't even apologize, noting, rushed to get me off the call ! Again, We provided our forwarding address: At move-out when we returned keys On our notice to vacate submitted 2 months prior to March 14 And no one mentioned any issue with our address during my earlier calls Now we are still waiting on our deposit with no clear answers. This is unacceptable. We were reliable tenants for two years - never missed a payment, never caused issues - and yet the handling of something as basic as a security deposit has been completely disorganized. The lack of communication, accountability, and record-keeping under the new management is concerning. If you're considering moving here, be aware that management quality has significantly declined.

Even with the new management this place is awful! Bug and pest issues, package room issues, kids…read moretaking up work space rooms, smoking being allowed on the property, garbages piled up by the dumpster. They do not clean the buildings, they only clean office. This place is awful!

We moved from out-of-state to Greenhaven and all I can say is that it was such an easy process…read more We've been here a little over a month. Amanda & Michelle in the leasing office are so friendly and so responsive! They were able to accommodate an early move-in for us when schedules changed on our end. Since then, they are always so helpful when we chat with them if we have a question or need to stop by the office to grab a package. The same responsiveness and friendliness goes for the maintenance team. When we first moved in, Pete and the team made sure that everything was working properly. Any issue we've had since (very few and minor) they have been on it typically same day or within a day. The apartment and complex are beautiful and quiet for the most part! The gym and pool are amazing and clean. Also love our outdoor seating areas. We have reserved parking, so have no issues on that end. We'll often see many residents doing laps or out on their balconies. Friendly community! They host holiday events too which is so nice. I will say neighbors might get noisy once in a while but it never lasts long! Overall, Greenhaven has been a great place to call home.

I love this apartment complex! The front office is amazing. Michelle is very friendly and helpful…read moreand made the move-in process easy. The mature landscaping is well maintained and the layout of the grounds makes it enjoyable and dog friendly. The experienced maintenance crew is very responsive. There is lots of reserved covered parking and at $25 per space is quite affordable. I was surprised at the convenience of the location with everything very close - from shopping, gym, pet supplies, banking, post office, gas, fast food, restaurants, auto maintenance, etc.

It's a good place, quiet, neat. It has a very good gym…read morealthough I must say that some elements are damaged and pending repair but in general you can do a good routine with the elements that are there, it also has a good business room completely well set, I can say that it is a good place to live, a neat pool with good places to sunbathe and have a good time

Bikes everywhere at night. The kids leave their stuff everywhere and run around screaming. The…read morepool, the yard by the pool, in the office, gym, parking lots. We were trying to leave, car lights are one and about 10 kids all ages continue to ride bikes in the parking lot, clearly seeing a car trying to leave. parents did very little to stop them. They play cricket and throw balls in the parking lot every day, no regards for the cars. The screaming from the volleyball court can be heard from inside your apartment. Adults and children. Office staff is kind and maintenance is pretty good and nice but the overall atmosphere is overwhelming.

We moved here from another state and the staff here were amazing. They helped us through all the…read morepaperwork. Our daughter lives in a sister property and she took pictures of the property and was very pleased with all the amenities, pool, gym, pool room, TV room, game room, etc. Th property is beautiful and the apartments have a lot of amenities too. We love the Frisco Square area with all the restaurants, bars, library, Cinamark, Frisco museums, soccer field! Just to name a few. We love it here and highly recommend the Remy apartments!

UPDATE after moving out. Full transparency, my last review was mainly to help one person at the…read moreleasing office. I would say that in my year of living there there was only 2 people at the leasing office who genuinely were helpful. The maintenance crew is also amazing, especially for all the nastiness they have to deal with. The manager however, absolute garbage. Took no responsibility for anything, would talk to me with the most condescending tone, and the worst part is that I tried many times to extend an olive branch to only be let down by her. Literally zero professionalism out of her and might be the least trustworthy person I've ever interacted with (and I work with big ego small tool tech bros). The only time I have my issues addressed was when I would interact with anyone but the manager. Don't know if the attitude and unwillingness to help was racially motivated, but it def didn't help that only time I felt like I was being heard was when I spoke to the persons of color who worked there. Here are a list of complaints I had filed where there was absolutely no action: 1. The wifi was awful and my unit got no cell service (I' talking SOS when you walk into the unit). The solution? I had to buy a router and run wires throughout my unit so that I could work. The manager acted like she didn't know the difference between wifi and cell service (in 2025 mind you) and would push the issue to everyone but take absolutely no responsibility or offer any kind of solution. In the end, I still had no cell service, but if it wasn't a cloudy day, I would have wifi calling. 2. Bugs and trash EVERYWHERE. I recommended that they need to get at least 2 more dumpsters, but low and behold, nothing was done about this. I urge you to take a tour on the weekend and ask to see the trash area on the ground floor by Blairview Street. You're welcome. 3. Noise complaints. I had called Frisco PD about a dozen times about my upstairs neighbor and was told by the PD that it was now in the hands of the property management company. After I brought the almost dozen police reports, the manager of the property came to my unit because she still didn't believe me (what a surprise) and when she heard the noise herself, I was told "oh it's just a vacuum". Cool, that doesn't solve the problem of hearing a herd of buffalo stampeding from 12 - 4am every night. 4. I had overpaid my last month by 900 dollars just cover any fees I might incur from cleaning or whatever, but suspiciously, they charged me that almost the exact overpayment amount in painting and carpet replacement. My questions were responded to by what I can only assume is poorly prompted AI slop. I have never been charged more than general cleaning after moving out of much nicer apartment complexes, I'm extremely clean, don't have kids, don't smoke, and now am being charged for something that I should not be charged for. Do yourselves a favor and pick anywhere else but here. Unless you're fine with bugs, trash, dog poop, and a gym where people like to workout without shoes on and don't clean up after themselves. Oh and if you don't have a remote job, because you will not be able to work in your unit for more than a few hours a day. And if anyone at Equity is reading this, get rid of this person. Send out a survey to the residents to ask how they feel about her, you'll hear from almost everyone that she is unfit for the job, and an absolute pain to work with.

Honestly, I loved this apartment. I moved my stuff in during Aug. 2023 and stayed until last month…read more(03/2026). I recently moved because I got married and needed more space for my wife and our dog. Aside from that, this place was everything my wife and I needed and more. There are a few people who truly made this apartment feel like home: Guy Kohavi - Great Maintenance Assistant with amazing communication and an awesome attitude. He was always a pleasure to talk to and work with when finding solutions to normal wear and tear issues. Britnee Scott - Assistant Property Manager with a really positive attitude who was easy to work with. She made living there seamless. Lisa Smith - A very kind front desk representative who always did her absolute best to answer any question I had. If she didn't have the answer immediately, she would do whatever she could to get me one as soon as possible. Thank you so much to the Watterscape team for everything you did to turn our apartment into a home. I truly appreciate it.

Hello everyone, I'm gonna make this one short. First off, this business is terrible and the…read moremanagement company that runs this place in conjunction with the managers are just freakin terrible. They treat you like you're an idiot and never communicate with you or the other residents about anything. The big thing for me, as my wife works from home and I'm an online gamer is the internet. It is god awful. On and off all times of the day and it just goes down randomly. Takes like a minimum of 4-6 days to come back online, but they assure us we get "white glove" service. Biggest lie out there. Couple more things: Dog poop is everywhere outside so watch were you step. Also, the apartment reeks of weed. Look, for as much as you will be paying, just go somewhere else.

I went to look at these apartments and the first impression was absolutely wonderful. I met Sophia…read more She's now my leasing agent. I'm gonna sign up because of her and of course the apartments are beautiful. Very well kept up warm and inviting. Floor plants are great. I am going to make this my home. For all the reviews you have don't take their word for it. Come see it because I feel that seeing is believing.

DO NOT MOVE HERE!…read more Like many other reviewers I would not recommend this property to anyone- even as a last resort. I moved into a unit I had reserved and put a deposit on a month in advance, only to discover immediately that it had not been cleaned even one bit, or properly maintained. Some of the issues I encountered included: walls and windows caked with dust, moldy food left on the balcony, dirty shoe prints, a broken disposal, broken ice machine, no hot water, non-functioning outlets, cabinets falling apart, and a permanently damaged bathroom mirror. On top of all that, MOLD. Its everywhere: in the dishwasher, sinks, bathtub, windows, and vents. Within the first night, ants and roaches had already invaded the unit. I did try to work with the leasing staff, but when I raised concerns and frustration I was told it was "my fault" for not submitting work orders. They insisted the apartment had been "professionally cleaned" and showed "no signs of mold." One maintenance worker even admitted no one had cleaned it, and when I used my own mold test it confirmed my suspicions. The so called "regional property manager" then gave me an ultimatum over a phone call where she dismissed all of my concerns: accept the apartment as is or move out, and decide within less than ONE DAY! At this point, I have given up on communication with Weinstein Properties. The lack of compassion, denial of responsibility, and blatant disrespect has been overwhelming. I am now pursuing legal action to hold them accountable. Do not move here unless you like negligent landlords, mold, and lots of bugs.

This place is terrible. It's going down the tank very quickly. The hallways stink . The doors to…read morehallways are broke . Pool isn't even available!!!!!! What a dump !!! Rent elsewhere!!!!

I have been a resident of the Central Square since May. Moved from California so did much of my…read moreprocess virtually. The location is great--right in Frisco Square and walking distance to downtown. The building is beautiful and my unit is awesome. The management team is fantastic--Joy is the best. And hands down the maintenance team are the MVPs. Dillon is a rockstar and the team is amazing. I HIGHLY recommend it.

I loved this place the location, the buildings were clean and the management was terrific!!!…read moreMahogany was always there to help and maintenance was quick to fix what you needed. The only reason I moved was due to when I came in the high end of the market so rents went up and decided to try another city and cheaper apartment. My place was large and the patio, pool and walking trails were wonderful. Highly recommend. Got part of my security deposit back too!!!

Horrendous apartments and staff. No parking and after I moved out they attempted to charge me…read morehundreds of dollars and kept my deposit. Avoid this complex at all costs.