They were very nice at the sale and installation. We had a curved staircase and were told while the rail is custom and not eligible for buyback, the chair and motor would be. Unfortunately we only needed the chair for a few months. Now that I am trying to sell the chair back (and take the hit on the rail) they are saying they do not buy curved chairs back (with or without the rail). Nice way to go back on your work 101 Mobility. Should have gotten that in writing. Beware of what they promise you, get it in writing or they will not honor it. read more