Have two storage units at this location. Rate was increased on both units, which is in the…read morecontract and we understood. Plan was to move belongings from higher rate unit to lower rate unit as they are the same size and two spaces from each other. We arrive at the facility to find our lower rate unit was broken into and are having to now move our stuff from that unit to the higher rate unit. And police report filed. We requested to have the rate remain the same as the lower rate unit since a break in is out of our control and they can't fix the unit until we vacate but Public storage refused. Aside from our unit we saw at least 4 other units that were tampered/ broken into. Do not store your belongings here.

Ms Mia went above and beyond to assist me when I was in a bit of a rush the other day. Incredibly…read morefriendly, very helpful, and above all professional! Thankyou again!

STORAGE BUYERS BEWARE!!!!…read more I won a storage unit thru an auction on Friday (10/3/25). I was able to review the pictures online before making my bid & and I didn't see anything that concerned me. When I arrived at the Storage Mart (1575 Thousand Oaks Dr), the attendant was quick to open the unit and walk away. One step in I noticed syringes laying around the unit. There was drug paraphernalia scattered around in multiple spots.There were even a few open syringes still filled with drugs in them. I am sure there was more. We just stopped searching the unit for our safety. It's strange how none of the pictures taken showed any of this. I talked to the 1st attendant as soon as I noticed all this, and he stated he was just filling in, but he would make a note of it. The next day (10/4/25), I spoke with a different employee working, and she refused to go look at the unit and even refused to look at the pictures I took. (She did mention the owners of the unit would go early every morning & leave late in the evening. She said that she thought they were running a bike repair shop out of the unit) Storage Mart refused to hear what I have to say,even refused to look into the matter & even refused to offer a refund. I was still required to clean the unit in order to get back my cleaning fees. I would recommend anyone trying to do business with this location be cautious. (ALL THIS WAS PLACED IN CONTAINERS FOR OUR SAFETY..)

This place will scam you every chance they get. If you rent here expect bogus charges on your…read morestatements that you never agreed to.

Great variety of units at a good value! Absolutely excellent response when I needed some help with…read moreminor issues moving in. Some units newer than others, but the property and the management team are outstanding!

I drive past this place all the time so when I realized my Christmas decor was taking over my…read moregarage, it was naturally the first place I called. Best decision ever! Not only were they the cheapest in the area but Liza the girl up front is the absolute sweetest! She got me a unit quickly and is always available if I have questions. The unit itself is a perfect size at an amazing price! The lot is very well maintained and open 7-7 everyday. I have referred all my friends and family members. I went with the smallest regular unit and it's perfect for my dozens of Christmas boxes. My sister went with a temperature controlled large unit and she fit the entire contents of her apartment in it! If you're looking for a storage unit on this side of town, this is the place!

Friendly staff easy to rent, very clean and great rates. Month to month lease makes it easy for my…read moreneeds.

Great location and prices! The management is excellent!…read more Have had a 10 x 10 unit here for years

Wow! What a mixed bag of reviews. I can only speak for…read moremyself and Robert and his assistant (wife I believe) did a great job! I called him for my daughter, who had a lot of junk to remove from her property. I sent him a couple of pictures and he gave me a price that I thought was fair. He said he could be there the next day and the appointment was arranged. He was within 15 minutes of the time agreed to and that was fine. They worked very hard loading all that stuff into his trailer and we're done quickly. Very nice and professional. I will use them again.

Today was the worst moving experience I have ever had :( !…read more Initially, I decided to try out this company because someone in my old apartment complex who had recently used this company said she had a positive experience. However, my experience today was very far from a 5-star experience :( ! And very different from hers! The owner, Robert, did not take full ownership and responsibility himself, and was not too forthcoming when I already questioned the pricing in the beginning. I specifically told him that I wanted to keep my entire move to 2 hours at most. He only told me AFTER his guys moved my stuff across town that I would be charged $468 for 3 hours! The move itself should not have even taken 3 hours. When we were still at my old apartment complex, I told them that my move should be only 2 hours or less because I have a small load, no furniture (except for my folding table and chairs, and my foam mattress), and that everything was packed up before they all had gotten there. With all of my moving experiences, I always box and pack up my stuff so everything is ready to go when the guys get there. This also helps to expedite the move. However, one of the guys took a while to get started on the move. I'm not sure why with this company, the "start" time is determined by not only when the movers get to your first place, but is also determined at the moment they go over the contract with you. He spent at least 15-20 min going over the contract when the owner really should have texted or emailed me this ahead of time. Going over the contract really should not be factored into the actual move time because nothing is being packed or moved during that time frame. I already had to steer the first mover back on track because he was wasting time asking questions that were not relevant at all to the move itself, such as how much was my rent, etc. I wasn't too happy when he told me after we got to my new apartment complex that the payment for my entire move would be 3 hours = $468. I didn't think that was fair because we had already spent 15-20 min at my old complex going over the contract, and he already wasted time asking me additional questions that were not relevant to the contract. I called Robert. But much to my dismay, it was ONLY at that moment that he said my move would be treated as a 3-hour move, even though it was definitely not a 3-hour move. He also dismissed my feedback and said his movers talk' was just small talk. Other companies I have used before have always moved my small load in less than 2 hours and only charged me for a 2-hour window. The small load size has been the same each time, with hardly any furniture. For this particular move, there were also elevators at both apartment complexes, and only one long walkway at one. The Moving Forward movers did not even have to deal with stairs. I used another moving company before in another city for a complex that had no elevator, but only stairs. Those movers and the owner did not complain, and they still carefully moved my stuff from the second floor of one complex to the second floor of the new complex in less than 2 hours. As if the not-forthcoming charges were not already bad enough, I was really embarrassed by the loud music the MF movers blared so loudly when they got to my new complex, and which they kept on even when they got out. I had to ask them to turn down their music for the sake of the other residents in the complex. They also were not careful parking the truck and parked it on the curb. I had to ask them to take the truck off the curb, and I asked them to please be careful with their truck. I think part of the cement was somewhat damaged! After they unloaded all of my stuff, they hastily drove their truck out of the complex. However, the security guard said he noticed that the driver almost sideswiped one of the residents who was turning her car as well. The lady was already in the left turn lane to turn left, so she was in the proper lane. However, the driver was in the right turn lane and erroneously turned left from the right turn lane! He really could have hit her and caused an accident! Because of the seriousness of the near-incident, the security guard asked me for Robert's phone #. He called Robert and told him about that near-incident and informed him that his movers have to be more careful when they are driving. I also texted Robert and told him that his movers really have to be careful when they are driving their truck to places where they are assisting customers, and certainly be careful when they are driving alongside other people. However, he did not answer. Needless to say, this is the first and last time I will ever use this company for moving services. I paid a premium for lousy and horrible customer service. I can not recommend this company to anyone who needs moving services.

Unfortunately I did not have a great experience with my storage unit. There was an oil spill from a…read moresurrounding unit that leaked into mine. The employees did help me move all my stuff from one unit to another but that was all that's was done. I was never reimbursed for my damage items. The person was never held responsible for his leak. Due to legal reasons I was never even able to get the persons information. I had renters insurance but it did not include oil spills so I lost all my damage items without replacement.

The customer service here is awesome. They are very helpful with a clean and secure location.read more

Robert the manager was extremely knowledgeable, friendly and efficient. Our unit was exactly what…read morewe needed! The fees monthly are reasonable and having someone available to speak to on site is great!

I had did a review about them increasing but now I have a update and it was in the fine print I…read moreget that, but as soon as I get to our storage after our country road trip, we find a rat infestation in our storage unit I expect compensation for all damage property if not, I will be contacting a lawyer. This is disgusting. I have a video of the rat as well. --- I will continue to leave this up until they make this right and I will be making sure this gets out everywhere from all social media outlets

We are so excited to have a 14x45 storage space at such a great price. My husband was looking for…read morestorage for his small business and they went out of their way, on a day they were closed, to get us in. We also have a great parking spot for his trailer. Keep this place in mind. Lisa, one of the owners, made us feel very comfortable that we made the right choice.