So my car was stolen on 10/31 , recovered on 11/2 , right front tire was popped front rims bent ,…read morefront end of the vehicle was crashed, amongst other damage ! $8k in work paid by the insurance company , some of the work included , new rack and pinion , new tires , rims , front end alignment & much much more! 1 month worth of work. So the next day after i pick up my car, I notice a noise in the RIGHT front end, clicking , screeching So I call Marlene and tell her, she says bring the car back in , but before 8am so Harvey has time to test drive the car. Well that was impossible because my only day off was Sunday, mind you I just started a new job 2 weeks prior because I lost mine when the car got stolen because I couldn't make it to work for 3 days . I made them aware of this also. Finally I'm off of work for week, but Dp was Harvey, I was told to bring the car back when he got out of surgery. All along the noise in the right end is worse the suspension is feeling awful. Welp ! I just took my car back over when I could , months later, but I wasn't waiting for the 8am requirement any longer ! Immediately Harvey looks at the car & says, "this car is out of alignment, it was perfect when it left like it was MY fault! Gives me a loaner and hits me with a $1700 estimate! None of the work had anything to do with the noise in the front end! So ask about the noise, he said t,"the ball joints are dry, I'll grease them when If you get the other work done here. and he was gonna throw the alignment in too. Bless his heart ! He was gonna do me a solid! So i said "nah I'll park it , when my taxes come back I'll bring it in" i had no intentions! So i parked my car, then Covid happened! During that time we did all the work he was going to charge $1700 for for less than $700 ! Except the ball joint lube! I take the car to 4 mechanics, all of them insisting that it unethical to align a car with bad ball joints, the ball joints were damaged upon collision especially if they had to replace the rack , tires and rims! They all four assured me it is against manufacturers recommendation to lube those ball joints, if they are dry , they are bad! Replacing a rack on a car with front end collision and 93k miles and not replacing the ball joints is why it's out of alignment!! They all four said , " the car shouldn't be on the road and he knew it! Even after he was going to get rid of the noise with grease but not the problem, align the car again, wait for me to bring it back out of alignment and nail me to have the ball joints replaced! But hey , he wasn't gonna charge me to rig my ball joints and align my car knowing it wouldn't remain aligned in the first place! So here it is 7 months later .....that little noise that just needed some grease has caused a domino effect f issues with my front end! Don't bother coming here! They are blood suckers!

So I'm back! Doing business with CARBIZ again This is the Best place to buy a vehicle !!!…read moreI have never had a bad experience here and I have done so much business here. I would say make your dreams come true and buy your next vehicle here at Carbiz. They make your dreams come true without emptying your pockets!!! Love Carbiz

Car was absolute junk. Suspension, timing chain, failed inspection, etc. Review too long for yelp.read more

They do not return calls, and sold a car without inspection and tried to get more moneyread more

I love love love them! They had me at the very moment I spoke with Cedric on the phone. At the time…read moreI called Exclusive Motor Cars I was just about to give up on trying to buy a car. Because I had no credit every other dealership I went to turned me down. Then I called Exclusive and spoke with Cedric and asked if they work with people that has no credit, and his response was "Yes we work with people that has all types of credit" from there I was like YES! He asked if I could come in today (him not knowing I was already in route to him lol). I walk in, well my boyfriend and I and customer service was GREAT the moment we hit the door! We sat down and spoke with Cedric he asked what was I interested in I told him.....he ran everything through and told me what was going on. Unfortunately I couldn't get the car I wanted, but at the end of it all I did get a VERY GOOD deal! I still left with a 2012 Honda Accord that had less than 40k miles! Throughout the whole process they were very professional (that's a HUGE plus for me) and very hilarious. They're nice down to earth people. We had to go back for some paper work a few times and every time we came in it was like we were family. They remembered our names every time we walked in. I never had a bad moment when I stepped into Exclusive Motor Cars. We'd just stay and visit just for conversation with them all. I've never been this pleased and comfortable with a business like I was with them ever! I'm so thankful for them!

I went in under the assumption that they could help even with my credit being not so great. Had no…read moreidea I would need a co signer. I wish I would have been made aware before taking the time to go to the dealership.

Vehicle wasn't inspected. Also had a minor issue with the vehicle that I purchased they wasn't even…read moretrying to fix the issue instead they gave me the run around.

My partner bought a car from these folks and it was an amazing experience. The owner and his…read moreassociate were very friendly, patient, and reasonable. The car has been a dream! No issues and in perfect condition! Our mechanic was even impressed with the condition of the used car. I'd recommend this lot to anyone.

Once a year I take my vehicle in for the routine service…read more I make an appointment and reserve a loaner vehicle. The service is quite okay. The folks will great you right away. You get a complimentary wash with service and just bringing it in. I like the video review of the mechanic going over your vehicle and pointing out issues or potential repairs or issues to watch. I was able to pay online. As with many dealership service centers the cost is inflated. I needed a rear window washer blade for $20 (purchased from parts) but was quoted $106 for one. I was quoted a dust filter for $236 and paid $36 (purchased at the dealership parts). They sent other quotes that were declined all totally $4k. Just do a little research prior to going to the dealership. Oh the service drive thru will install wiper blades as a courtesy. I saved $180 just purchasing the parts and installing.

Future Customers: If you have any issues with this dealership, do not think you are alone or that…read morethey are too big. This dealership is VERY SHADY; they will lie to you openly and then leave you hanging after the deal. They are a bunch of criminals hiding behind titles, so please be very cautious. Request documents to be printed out. ALWAYS TEXT do not take phone calls. They will try to get you on the phone during negotiations. DO NOT DO IT. They are very very shady they will deny anything they say. Do not, I repeat, do not go into the dealership until you've reviewed any contract. They will purposely make you wait, creating an environment where you feel rushed. If you suspect any wrongdoing, please help yourself and other customers by reporting them to the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission FTC, and Maryland Attorney General's Office. Narrative: Prior to entering the dealership I had negotiated $876 with no money down on a E350 lease with Lucy Ynn (At least that's what I thought) During this negotiation I informed them I wanted to trade in the vehicle I was driving at the time. They provided me 35,500 and informed me that through trade tax savings I would ultimately get approximately 37K with the remaining balance being paid off by me which was approximately 3,800 dollars. Prior to entering the dealership I requested a physical copy of the contract which they never provided. That should have been my first warning. when I got to the dealership they presented me a sheet that showed how much I would have to pay in order to satisfy my remaining lease balance. I further questioned/verified that the money shown due at signing would be utilized to satisfy my balance. Lucy Ynn confirmed it would. The following day I go to the dealership to pick up the car and sign documents. They had me waiting hours for "the car to be ready". When I enter the finance department, I requested again a physical copy of the lease and they told me they were busy and that he would go over the lease. I relied on him thinking he was acting in good faith. (Benjamin Sith) During this time I once again asked if the money I was paying would satisfy my lease balance along with first months. He reassured me that it would. I signed the documents on his reliance. Once again after signing and having some issues with my bank I confirmed/questioned again if the money I was paying was to sastify lease. He reassured me again. At that time I didn't think much of it. Fast forward a couple months later, while attempting to sell vehicle. I observed a payoff balance that was much higher than negotiated. Intially I thought it was a mistake. After being referred by Lucy Ynn to reach out to her sales manager Jonathan Logue. They denied everything that was negotiated and rolled my prior lease balance into the new lease/purchase price of the car. They further stated, that the money I used was a down payment towards my new lease & not to satisfy my prior lease balance. I would show messages and other documentation however we are under litigation. After court date I will update review with documents & messages. Moral of the story: Be very very cautious, these people are dirty. If you've had issues report it to the FTC, CFPB and attorney generals office. Don't be afraid to take them to civil court. I would encourage future customers to go to Mercedes Benz of Annapolis. From my experience they are honest, transparent, and a VOLUME dealership.

I bought my car from here. They were great!. Treated me like family. I purchased my 2010 Toyota…read morecarolla 5yrs ago, 2 more payments and she's mine. Had minor issues, they fixed it, and I haven't had any problems since. I would definitely purchase another car from them. Not trading in my car though, she's been so good to me....... Thanks to the whole team at Sir Michael's, you guys rock!

Smooth and easy transaction!! Zak and Nate are awesome!! Would do business with again!!!read more

Great !!! This is our local go to shop... always helpful and friendly staff. Reasonable pricing…read moreand quick on point service.

What great guys. They made my daughters first car purchase a great experience and took care of a…read morerepair issue quickly. Highly recommend them for affordable daily drivers and first cars.

First let me start with Tim and Danny they are the best they are very helpful I feel welcome every…read moretime I come in and they very polite and informational I love it here

Employee I got stuck with had a horrible attitude. Let's start there…read more He absolutely refused to work with me. Demanded bank statements because my pay stubs weren't good enough - but they're good enough at literally every other dealership in the world. He REFUSED to make any effort to do anything with my pay stubs. In all my years, I've never had a bank want bank statements over pay stubs. EVER. That's just outrageous to me. That only his banks wanted bank statements over pay stubs. He didn't even want a year to date statement. Like what? To continue, the price of the vehicles are INSANELY over priced. Anyone who does any research can see that. I looked at marketplace values, KBB values, Edmund's values, and more. Their prices were nearly TWICE the value of the actual vehicle. That is just mind blowing to me and he couldn't explain to me why the prices were so high for such old vehicles. These vehicles were 10 to 15 years old and they were asking $12k and UP. No. I could buy the same vehicle for maybe $3k to $5k anywhere else. Place is a rip off. Please. Do your research before you buy here! UPDATE: Found out that they ran a HARD inquiry against my credit without my consent. I hadn't even picked out a vehicle. Didn't have the info they claimed I had to have. I ultimately decided I didn't even want to do business here. Yet they ran a HARD inquiry against my credit without my consent! They didn't even TELL ME of their intent to do this!! I had NO IDEA! Like excuse me?!