Purchased a car over the weekend from Eric. He was absolutely great to work with, and the whole…read moreexperience was enjoyable and low pressure. We also worked with Christos as our financial manager, and he was great to work with as well. Professional, courteous and we left with a new car! Would recommend them as a Toyota dealership to anyone looking.

I called and made an appointment for service on Thursday, 4/22/2026, and the appointment was for…read moreFriday, 4/23/2026, @ 7:09am. I arrived before 7am and I told the service representative my issue. He said, "there is a diagnostic fee." I said , "I don't need a diagnosis." He said, "That's how our technicians are paid." I said, "how much is it?" He said, $200.00. I said, "I am not paying that! I want to speak to the manager." He called the manager. When the manager got there I asked him to come aside so we could talk. I told him what his employee said and I said I don't need a diagnosis. That's when the manager said, "We don't have the part. The part is on back order." So when I made the appointment I was NOT told that they didn't have the part. When I spoke to the service representative, he didn't tell me they didn't have the part but he did try to insist I pay $200.00, for a diagnosis and then what? I suppose after I paid an unnecessary $200.00, the service representative would tell me they don't have the part! This is incredibly sad and true. END Statement

If I could give a zero, I would. Don't do business with them. They are dishonest, misleading,…read moreunfair and lacking in integrity. If you find yourself dealing with them, be mindful that they can't be trusted to do the right thing.

Great shopping experience!!…read more Wonderful and knowledgeable employees, left with the exact car we wanted. Would highly recommend.

I wouldn't recommend this place if it were the last establishment on Earth. From the moment I…read morewalked in, the level of disrespect was unreal. The staff clearly couldn't care less about customer service, and their attitude made it obvious that my presence was an inconvenience. Rude, dismissive, and completely unprofessional. The atmosphere? Unwelcoming. The service? Nonexistent. And the overall experience? An absolute nightmare. I wouldn't step foot in this place again if you paid me. Save yourself the trouble--go literally anywhere else. If I were on my last dying breath and had to recommend a place, this would still not make the list. Avoid at all costs.

Honestly wouldn't recommend as this was a complete waste of time. The person at the counter pointed…read moreme in the direction of the cars that are for sale and told me 90% of them had information on them. Went and looked at the cars and then came back in and asked about the process. He asked if I had a job and how long I'd been there. When I told him how long I'd been at my job he told me that it would have to have been at least a year and that the person that owns the place won't finance it otherwise and just walked away. There was no salesmanship, didn't even treat me like a person. The experience was so disrespectful.

I purchased a 2001 Ford Crown Victoria on November 20, 2014. The vehicle had a few minor issues in…read morea very short time after purchasing regardless of claims of being a good running and driving vehicle that was ready to go as well as being Maryland State inspected on October 27, 2014. The gas tank release button wouldn't work, no biggie, the drivers side door control panel was loose and popped up every time when driving it, ok. Next I realized that the horn wouldn't work (A safety inspection issue), and the windshield wipers weren't working properly (Also a safety inspection issue). Things got worse when I made the long commute home and the car started to make a shaking motion and start to lose horsepower as I'm getting off of the highway. Things got even worse the more that I drove it. I managed to make it to a mechanics shop and they diagnosed it with multiple engine error codes that they stated the dealership was probably aware of before selling but failed to disclose it along with a bunch of other major issues such as bad spark plugs, bad ignition coils, oil leaking into the spark plugs due to a possible cracked manifold. The fluids were far past the point where they were supposed to be changed. The seller stated that he was aware that the fluids. Some of these issues rendered the vehicle undrivable. I was told by the mechanic which works at an honest and reputable shop that I should take it back to where I bought it and get my money back ASAP because the amount of work that needs to be put in would far exceed that of the value of the car. I understand things happen but all of these issues certainly should not happen within the first few of hours of purchasing from a dealer that claimed to have had it Maryland inspected. To make matters worse, when I called the Manager, he stated that he had no intention of fixing the more serious repairs that actually affected the drivability of the vehicle. The owner stated the same. To add insult to injury, I realized after the fact that they charged me at least 300.00 over the suggested kbb retail value. Stay fat fast away from this dealership at all cost unless you don't mind the headache of being sold a lemon. What a nightmare!

I brought my vehicle in for a rountine oil change and they tried to tell me I needed to have 2…read morebrake calibers replaced that they were both torn and that my car was leaking brake fluid and they wanted $1295. I took it back to where I had the brakes done and worst case I potentially needed one replaced at a cost of $140, neither side was torn or leaking break fluid. When I called the service department back they told me I would need to wait 5 days for the manager to come back. I left 2 messages for the manager Mike, one in person. No one can seem to find him and he is not returning my calls. Sounds fishy to me. They have now lost two good customers, my husband and I both and I will never buy a vehicle from them again or ever take either of my vehicles in for service there again. Dishonest and all around bad customer service. Very disappointed.

The worst service experience you can imagine every single time. I sold my truck and bought from…read moreJONES just to avoid dealing with this place.

bad news yall. bought a 4Runner from them 1998 SR5. Gasket cover leaking oil and rear differential…read more didn't let me know about it or anything. Lied saying the car is good condition and I purchased it on 04-09-2026 and found these same issues the very same day. absolutely despicable service. don't get your cars here folks. if they look good it's because it's too good to be true. take your money elsewhere. seriously.

Read as many of these reviews as you can before sending any $. I see they are no longer listing on…read moreeBay - probably because they got in trouble for fraudulent practices. I've taken them to small claims court for $700 in unanticipated repairs on the vehicle I purchased from them - check engine light was clearly turned off in the auction photos, but it was on as soon as the vehicle arrived. Same with tpms light. These folks will do anything to avoid responsbilityl.

I recently purchased a 2020 Chevy Trax from this auction as my daughter's first time vehicle, and…read morewant to share my experience so others understand what they are getting into. Shortly after leaving the auction, the odometer screen began glitching on and off and there was a noticeable whistling noise from under the hood. We took the car for Maryland safety inspection and it failed because the odometer display went completely blank. I ended up having to pay about $560 at the dealer to replace the instrument cluster just to get the car to pass inspection. In addition, I had to spend more money on a valve cover, brake pads, spark plugs, oil change, and a full interior detail because the car was filthy. We laughed at the 'Clean Inside' stickers the auction has on its cars. If you are new to this you need to understand that these cars are sold strictly as-is. The auction advertises a 24-hour return window (red flag), but it ONLY applies to very specific major failures like engine or transmission issues. It does not cover problems like electrical failures, inspection issues, or other defects that show up immediately after purchase. Also, be aware that bidding can feel questionable. We observed one individual bidding on nearly EVERY car but never actually winning, which made it feel like prices were being driven up on purpose. Important advice if you are considering this auction: -- Plan to be there most of the day and long waiting -- Know which cars you want ahead of time --Run CARFAX reports if possible before bidding -- Research common issues for the specific make and model you're considering -- Bring a mechanic who can scan for codes and inspect the car (highly important) Even with a mechanic, it is not foolproof. Ours did not find any codes at the auction, but codes popped up shortly after we left. Financial reality: The car sold for $5,500. After auction and title fees, insurance, and everything else, my total investment ended up being about $8,000--$8,200. For context, a 2020 Chevy Trax with 103K miles typically sells for around $10,000--$13,000 at a dealer, so yes, I came out below retail, but that savings came with immediate out of pocket repairs, time, stress, and uncertainty right after purchase. My advice overall: -- Expect to spend additional money after purchase -- Set aside (at least) $2,500+ for immediate repairs and other miscellaneous issues --Know (don't wonder) the car will need work --Understand their return policy is a joke and extremely limited Personally, I would not recommend this business for anyone needing a reliable, ready to drive vehicle right away. There's no protection, you cannot fully test the car, and an extremely high likelihood of immediate repairs which make it a risky experience. The car runs, but the amount of work needed immediately after purchase was disappointing. If you choose to play with fire anyway, just go in with your eyes open.

Please beware of this place. I was looking for a first car for my teen and decided to try here…read moresince they had the warranty. After purchase I took the car in next morning for inspection to check for engine issues or transmission problems. Lo and behold the mechanic said car looks good on outside but this car is not worth the 5k. The host of engine problems that car had that was invisible to naked eye. He printed out all details and I immediately went to return car. Upon arrival the woman who appeared to be a Latina immediately said oh we not going to cover this under warranty. Me: How can you make this assessment in a minute and reviewing three documents in under a minute and you're not a mechanic. We waited almost two hours for the lead mechanic(their words) come out and say they will not cover the return. After 20 more minutes of arguing back and forth and showing our docs and mechanical pics and threats to involve the state of MD then we get the refund. My advice to all who buy cars from here, please go next day and get car inspected and if you find engine problems go return the vehicle before 5 pm next day. I kept the vin number so I plan to follow this car and see if they sold it to someone else without the necessary repairs. I plan to report that information to the state of MD if they resold that car. Lastly, I wish I knew this beforehand if you decide to get a car and I wouldn't go with title company on their premises. Rip off with fees. Go on MVA sight and get a 24 registration for $20 bucks to drive off lot. You will need to take a portable printer with you and tape to tape to window. I hope this review helps more than one person out there. Good luck!

I was happy at first driving off salesperson was very nice before drove off asked the guy what…read morelights on he says none get 20 minutes away oil light come on tire monitor light comes on horn doesn't work. Checked oil this morning there is no oil in the truck bone dry. I would not purchase a vehicle there again.

This dealership doesn't even deserve a one star!! Do not shop here ! this place should be closed…read moredown!! they are all shady people who work there and will rob you !! they are overpriced and terrible customer servic. No one will ever call back and they do not do the things they are they are when working on your car. No one buy cars here again ! Get them shut down scumbags