The city notified me on Friday, 2 Feb that I had a water leak. I searched for it and found it where the line connects to the city water meter. Ruptured pipe. 1 Up said they do estimates based on photographs. I sent them some pictures and was told the job looked like it was $300-$500. EXCELLENT price. I shut off the water to the house. I told them the work was not an emergency but needed to be done promptly. They said they thought they could get the job done on Monday if their (in process) repiping job went well. Received a text on Monday around 3:00 and was told they might be late; and, if so, they would contact me to reschedule. After that, I got ghosted. Filled out the form, left messages. Nothing. SO. They might do great work (see their Facebook page) at a great price - but that's only going to matter if they actually show up or communicate. Which they might not. This one star rating is based ENTIRELY on the fact that they do not communicate. Note that there is a similar one star complaint by another customer on Yelp for this same company under the name 1Up. No space between the 1 and the U. read more