I called this dealership to handle a recall on my Chrysler and they got me in within a week. I've…read moreonly ever driven past this place and always thought the grounds were beautiful. Today, when I arrived, I pulled up to the service entrance, the auto garage door lifted and I drove in. I was immediately greeted at the desk with a smile and offered help. I was offered a free car wash too (I can never decline a car wash btw... #whitecarproblems). I was then directed to the wait area that has free coffee, juice and snacks and told to help myself. I was surprised at th size of the waiting area which is literally a quarter of the entire space with a TV and play area for the kids. They were as fast as fast could be and handled my issue with care. And oh the vehicles....they got rides for days. I can't speak on the being experience but they do have alot to choose from and seem to have alot of customers which holds some weight with me.

First time taking my car to the service department and unfortunately it was not pleasant. I had to…read morekeep calling to check on the service of my car. I was given a quote and approved that amount, but when I picked up my vehicle, it was $1200 more than the estimate. I paid it because I needed my car, but had an attorney help me draft a letter and sent it certified mail requesting half of my money back. Under Ohio laws (OAC 109:4-3-13), automotive repair companies need approval before making repairs exceeding the initial quote. On the positive side, they did provide me a vehicle while my car was being repaired and did end up reimbursing half of my money. Then, 4 months later, the same diagnostic code came on my Jeep and I made an appointment at Kufleitner's, as the work has a 2 year warranty. They refused to even diagnose my Jeep and told me the work they did was not warranted. Again, which I don't believe they can do. They're upset because they did not follow the law and someone held them accountable. Throughout my life, I have purchased to date 7 Dodge-Jeep vehicles and have never had a negative experience from any other dealership. I ended up taking my Jeep to Jim Shorkey Dodge-Jeep. They made the repairs, as the parts were still under warranty. They were pleasant and great to work with. Next time, I will definitely go there, but will never go to Kufleitner's again.

We have brought our Kia Sedona here twice in the last year for work still covered under on our soon…read moreto be expired warranty. Both times have been a great experience. The first time was for a noise coming from under the hood that ended up being a loose bracket for the a/c. They fixed it and they even replaced our wheel covers of which are covered under the warranty. We didn't know this but the friendly staff told us they were and replaced them. Also, the back seatbelt that my kids use was locked up and they had to replace some sort of gear or something of which they did the same day as well. Pretty cool. Today, my wife took it there because our windshiled wiper motor went bad and something's going on with the powersteering. They replaced the wiper motor and told her that they had to order the parts for the rack and pinion which is making the noise we hear. They were nice enough to tell her that when the parts are shipped in, she would need to drop the car off and come back to pick it up as the work will take several hours. Fifth star evades this review as both times we had an appointment for the work but ended waiting approx 2-3 hours anyway. I know a wait is expected but why make an appointment? Anyway, other than the wait issues, we have found something great in this dealership.

I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.

I rated Five stars due to the great service from Service Advisor Heather Gishbaughe at the Boardman…read morePreston Hyundai dealership. She took time to listen to the specific problem I had and she researched it and worked with me and the dealership to provide the wonderful service I had this past week. She is a great asset to Preston Hyundai.

My new car has been having on-and-off starter issues for almost three months. I originally had an…read moreappointment for August but the issues stopped (again) so I cancelled the appointment. Then the issues started (again) so I make a new appointment for today. Wait this whole month and bring it in, and I am told they can't diagnose the issue because the vehicle is behaving today. I said I am worried about getting stranded with the weather getting cold. They have nothing to say to that. I explain to them that the problem is inconsistent, and it's not my fault that it's not having issues today when I finally have an appointment. Again, nothing to say. I ask if next time that my vehicle is having the same issue if I should drive it directly to the dealership, as I can't predict when the issue occurs to make an appointment for that day. They tell me no. They suggest I take a video next time and they can escalate it to the Hyundai technical support team. So how am I supposed to get my car fixed?? This vehicle was bought new not even a year and a half ago! Totally unacceptable! Clearly I wouldn't have spent my afternoon waiting around at the dealership if there was no issue. I think it is asinine that I was turned away with no resolution in an unsafe vehicle! If they are able to escalate the issue then they should have done it TODAY and sent me home in a rental until the problem was fixed! Instead I have to risk driving in the bad weather coming soon in a new vehicle that doesn't start and being stranded??? Absolutely terrible service. I am considering just trading the car in and going back to Chevy vehicles; Chevy never gave me bad service that could potentially put me in danger. I cannot believe that after buying the car new just last year and with it being under warranty that I am being denied service.

About a week ago I left an unfavorable review, and they reached out to make things right, so this…read moreis an updated review... I was in to look at Camrys I was interested in, and was offered no assistance, so I left feeling a little annoyed and insulted. Stephanie D reached out to apologize and I made an appointment the next day to meet with a sales rep. After meeting with sales rep (Kevin Sikora) and taking a test drive, was offered a deal too good to pass up. Also a pleasant experience in the finance office with Keely; no shady monkey business at all during the parade of paperwork. She did try to sell a few last-minute extras but didn't turn evil on me when I declined them. Very happy with the car I got and the deal that came with it. So I guess the moral of the story would be to make an appointment?

If you want to have a great experience, ask for a Tyler Root if you are buying a new car, and…read moreJessica Ramdin is an excellent spokesperson. Had a great experience

My son purchased a vehicle at Simpson Motors in July 2022, and this morning a repair shop operator…read more told him the head gasket is leaking. The operator won't even touch it or put in a warranty claim for my son. He recommended going to the Subaru dealership for service. The sad thing is this certain repair shop was recommended by Simpson. So now my son has more than two years to pay on a car that probably shouldn't even put on the road again. By the way, I have seen other complaints concerning bad head gaskets on google reviews for Simpson. I guess my son will join the ranks of yet another dissatisfied Simpson customer.

Amateur welding on frames and lots of paint to hide other things would recommend wasting time or…read moremoney here will definitely regret it

Got my third consecutive Nissan Sentra from this place yesterday, my first under #1 Cochran…read moreownership, and I found the service to be outstanding, as I always have. I lease because it's convenient; I like to have a new vehicle often, and I love never having to worry about being out of warranty. My end of lease transitions are so easy here; as long as this place stands, I'll never again be stressed out by the process of wrapping up an existing lease and/or getting into a new car. Each time, I've simply told them what I want, the terms to which I agree, and it just gets done (and it gets done the same day; I've never driven up there to meet with sales and driven away without a new car). I honestly don't see how they could make the process any easier. If you're in the market, I'd just go and see for yourself. My recommendation is to ask for Mike Hood, or call ahead and make an appointment with him. Just tell him what you're looking for, and see how your experience goes. I don't think you'll be disappointed. (Also, keep in mind that most, if not all, of the negative reviews here are from before the new ownership in July 2023, so they aren't really relevant anymore.)

Service frustrating. Promised a ride then said short staffed. Took our truck in and the tech hit…read morethe bumper in their lot. So they promised repair. Left a message still no call back. #1 stands for best at lack of communication.

I can't say enough about what a great experience I had purchasing my used 2008 Pontiac Solstice GXP…read morefrom Baglier Mazda! My first contact with the dealership was with Aaron Brown through Baglier's online chat function on their website. It was almost 8pm at night on a Friday, when most dealerships aren't available to answer questions, but Aaron answered my IM right away! I let Aaron know that I was already planning to drive from the Erie area (about a 2 hour drive) to look at another Solstice in the Pittsburgh area, so I wanted to see if I could squeeze in a test drive of the Solstice that was in stock at Baglier. Aaron was extremely pleasant and understanding of my travel time, as well as my questions about the price of the vehicle. He didn't give me any run around, and was very straightforward on the information he had on the car at the time. Aaron told me he would get back to me as soon as the dealership opened in the morning regarding their pricing. The next morning, true to his word, I got a text from Aaron right at 9:01am (the dealership opened at 9) with the pricing details, and that there was likely some flexibility. With that I told Aaron we would shoot for arriving a little after 11 to take a look at their Solstice. We ran a bit behind at the other dealership, but I let Aaron know, and he had no concerns at all, and told me he would have the car ready when I arrived. Once we got to the dealership, we pulled in and I was greeted by the Solstice parked right at the front entrance! Walking into the dealership, I was greeted by John Mulzet, who let me know that Aaron was tied up, but that he had asked John to take care of me. John and I headed out to look over the Solstice. John patiently stood by while I combed over the car, then we headed out on the test drive. I have to say, John gave me the most entertaining test drive I think I've ever been on! Chatting with John was like chatting with an old friend. There was no pressure from John about needing to buy the car, or what a great deal the vehicle was. John and I just chatted about the way it handled, and a couple of the things that I thought needed work. I was also laughing the entire time at John's fantastic stories about his many years in the car business! The self-washing carpets was the best! Once we were back at the dealership, I gave John my offer, and without even blinking, he went to talk to management about it. As there were a few minor issues with the vehicle, and the car hadn't been through the shop yet, one of the managers, John, came over to talk with me about how the vehicle wouldn't have a warranty, and that he wanted to be sure I was OK with that. Again, at no point was I pressured to take the vehicle, or did I feel like I was being pushed to take a deal. Without any fuss, we came to an agreement on price, and got the paperwork started. Honestly, it was one of the most drama free price negotiations for a vehicle I've ever had! After filling out my credit app, Baglier came back with a loan rate that was very comparable to the APR I received from the other dealership I had visited earlier in the day. Add to that, John kept us entertained at his desk with his amazing stories, and his trash can basketball skills! Even filling out the paperwork, after I had mentioned that I wasn't interested in all of the extra warranties, there was no heavy handed pressure for me to purchase any extras. Just good general information, and no typical dealership pushiness to buy an extended warranty because your new car might someday blow up! This is a dealership that truly puts their customers' needs first, and goes out of their way to ensure that their customers leave the dealership satisfied! I'm thoroughly enjoying my new Solstice, and I have the team at Baglier to thank for it! When I'm in the market for another used vehicle, I would definitely make the trip back to John, Aaron, and the team at Baglier Mazda! Thanks again guys!

We were looking for a used car for our teenage son. After visiting multiple other dealers around…read moreButler and Cranberry we walked into Baglier Mazda pretty frustrated with the entire car buying process. We had a particularly bad experience with very pushy sales people at another local dealer. We met Shawn and our outlook on the process changed dramatically. He listened to what we were looking for, respected the budget we gave him, and helped us compare options which ultimately helped us land on the perfect car for our son. We also worked with Jason on a day that Shawn was off and the continuity of service never changed. The entire process from looking to paperwork and pickup was easy and painless! We will go to Baglier Mazda first when looking for our next car.

I had been car searching for a new vehicle for a week at many dealerships with all bad experiences…read more Even after finding the SUV I wanted, the local dealership was very rude and demeaning. They informed me the vehicle I wanted was at this location but did not want to help me get it so I drove 81 miles from Cleveland to get what I wanted. Missy was beyond helpful and was not a pushy salesperson. She was amazing. We called ahead saying we were coming and she had it out front waiting. After I got there, as soon as I said let's do this, she had it in the back getting gases up and detailed. She went over and above taking pictures of my programmed radio channels and even took a picture of me with my new car. I also enjoyed our conversation while going through the process. Travis in financial was also a great help. I never saw someone go process everything so quickly. She was very pleasant and helped me through the process We also had great conversations. Before I left they set up my phone and showed me all the features of the car. This is not your typical dealership. They treat you like great friends that they've known for years. This was the best experience I could ask for. I only wish this location wasn't so far because I feel I could trust them to work on my car and not have to worry. I would give more than five star if I could

This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

ATTENTION FEMALE SHOPPERS, Go to literally any other Mazda dealership, while our salesman was very…read morenice and we appreciated him, the manager was absolutely barbaric and would not let us leave after repeating multiple times that we were just looking around. Like physically put HIS BODY between me and the door. Honestly should've called the police. what a freak. Wish I could rate it a zero

I just purchased a new Mazda CX90 at Preston. Dave made the experience of new vehicle purchasing…read moreeasy and stress free. He was very knowledgeable and great to work with. I will definitely recommend him to my family and friends who are looking to purchase a new vehicle.

Do not waste your time. They will give you an instant offer and if you bring them a car that is in…read moreimmaculate condition they will lowball that offer by at least 10%. I was in there today and I was asking why they would have wasted my time with an Instant offer that they were not willing to meet, and when I asked that I was actually laughed at by one of the employees. The manager was standing there, listening to the conversation and Did not feel that it was inappropriate for his team member to laugh at a customer. I was told that they are now associated with Ken Ganley. Do not go to Ken Ganley with a used car to sell or you'll be wasting your time.