Unprofessional and Disrespectful Treatment…read more I went to JD by Ryder to see if I could get approved for a vehicle -- no appointment, just trying to explore my options. Instead of being met with professionalism, I was treated like I didn't belong there. The general manager, a woman, was rude, dismissive, and made me feel like I was beneath her for even asking questions. I wasn't looking for special treatment, just basic respect. But the way I was spoken to and looked down on was completely uncalled for. I left feeling embarrassed and unwelcome. I will not be coming back, and I don't recommend this place to anyone who expects to be treated like a human being.

DO NOT WASTE YOUR MONEY! They charged me $200 MORE than my…read moredown payment was supposed to be. Sold me a car with almost the ENTIRE front end broken, paid 3 months of payments without even being able to drive the car. Had to pay almost $500 at a different mechanic to fix something they "fixed" 3 TIMES! Currently without a car because the 3RD MOTOR that was put in the car blew up and they won't fix it. I've only had 1 positive interaction with someone here and of course they don't work there anymore. At the end of this nightmare, I will have paid over $22,000 for a car that is worth $3,000 on a good day. Oh and the loan company told me that they would "come after everything I have" if I let them come repo the crap car. JUST DONT DO IT!

So our lease was coming due (last May) so we went in and preordered a new Blazer! Sterling Grey…read moresomething or other. We ordered the Weather Tech, type floor mats- premium all weather and cargo mats, we ordered remote start and something else, all add ons. In May we were to receive our car. May. June. July... I called the sales man in August and told him to cancel our order, we were going elsewhere. "Oh the car JUST CAME IN TODAY"!! We drive in and see our BLAZER!! But... noooooooo! Our Blazer is 'in here'. A blue and a red one. "Ummm these aren't ours". Yes, the blue one... "I've never ordered a colored vehicle in my lifetime" !! Well yes you did! Floor mats? Um no Remote start? It's not on the FOB. Oh it's on the app. Hahahaha jokes on me I find out one rainy morning ! I have written to the dealership... I have talked to someone asking them to get my order out and review it ... We can't, you're salesman is no longer with the company ‍ So it's this many months later I get an email survey from General Motors. I tell them THIS SAME THING. Nada. So some company pockets the 'extras' We've leased three cars from Sweeney , but you can be CERTAIN we'll take our business to Columbiana, next time !! Paul and Mair Williams!

From the owner: In 1969, Buick Youngstown's original showroom was demolished and a new one was erected with a…read morelarger Service Department. These facilities served #TeamSweeney well until 1986, when a new Buick Youngstown facility was built on Market Street in Boardman, Ohio to better meet the needs of the growing dealership. Our operations in Boardman include over 50,000 square feet of Sales, Service, and Office Space situated on 20 acres of land. Always focused on the Customer, we have been willing to change to meet the demands and lifestyles of our Customers. This was demonstrated by the addition of the GMC Truck franchise in 1987, Pontiac franchise in 1996, and the Chevrolet franchise in 2004.

If I could give the Parts Department a 10 star review I would! I ordered a part for my 2018 Mazda…read moreonline and the customer service I received was over and above exceptional. I want to give a huge shout out to ANTWAN SNYDER IN THE PARTS DEPT. FOR PICKING UP ON THE ERROR IN MY ORDER. He contacted me to confirm and helped correct the order placed. He then stayed in touch with me until the payment process had been adjusted and confirmed shipping of the part. BRAVO to ANTWAN SNYDER and the Parts Staff at Preston Mazda!!! I will definitely be referring all of my friends and family to your website for thier Mazda needs, thank you.

Just leased Mazada CX5. The Preston dealership worked with is in obtaining the vehicle we wanted…read moreand payment. Our sales person was knowlegeable, patient. The finance persin was great. The whole process was pleasant. Thank you

If you want to have a great experience, ask for a Tyler Root if you are buying a new car, and…read moreJessica Ramdin is an excellent spokesperson. Had a great experience

Took my car here for an AC issue and was told it would cost me $9950 and they had to replace the…read moreentire system. Obviously that price is insane so I contacted Toyota of Zanesville and was told that if they had to replace the entire system which is highly unlikely it would be in the $3500 range. Not sure if they were trying to get me to buy a new car off them, but they'll never get a penny out of me again. This was after trying to charge me $275. I guess it's a good thing I had a coupon. I hope they're proud of that price.

We have brought our Kia Sedona here twice in the last year for work still covered under on our soon…read moreto be expired warranty. Both times have been a great experience. The first time was for a noise coming from under the hood that ended up being a loose bracket for the a/c. They fixed it and they even replaced our wheel covers of which are covered under the warranty. We didn't know this but the friendly staff told us they were and replaced them. Also, the back seatbelt that my kids use was locked up and they had to replace some sort of gear or something of which they did the same day as well. Pretty cool. Today, my wife took it there because our windshiled wiper motor went bad and something's going on with the powersteering. They replaced the wiper motor and told her that they had to order the parts for the rack and pinion which is making the noise we hear. They were nice enough to tell her that when the parts are shipped in, she would need to drop the car off and come back to pick it up as the work will take several hours. Fifth star evades this review as both times we had an appointment for the work but ended waiting approx 2-3 hours anyway. I know a wait is expected but why make an appointment? Anyway, other than the wait issues, we have found something great in this dealership.

I normally don't write long reviews, but my experience with Ken Ganley Kia of Boardman was so…read moredisappointing and stressful that I feel compelled to warn others. What should have been an exciting purchase turned into a two-week nightmare -- one week just trying to complete the deal, and another week waiting for the dealership to finally release my approved, paid-for vehicle. During that delay, I was told I'd still have to pay for the days I didn't even have the car in my possession. My experience with sales associate Christopher Kenney, finance manager Heather Marino, and general manager Melanie Yesovich was marked by misinformation, unresponsiveness, and defensiveness. I was repeatedly pushed aside, ignored, and treated as though my time and business didn't matter. Even after paying my down payment and signing the paperwork, they refused to release the car, citing "funds clearing" from the leasing company -- which makes no sense for a lease. When I raised the issue, I was offered only $40 compensation and told to sign a release form that would have silenced me from ever sharing this experience publicly. I refused. The only person who showed any professionalism was sales manager Mark Dickerhoof, who listened, treated me with respect, and ultimately honored the national offer I was initially denied. Unfortunately, every other part of this dealership failed to deliver even the most basic level of customer care. As a former licensed car salesman at Klaben Ford and Lincoln and a recipient of the Key to the City of Youngstown, I know how customers deserve to be treated -- and this dealership fell far below that standard. If you value honesty, professionalism, and respect, steer clear of Ken Ganley Kia of Boardman.

Our 2016 Ford pickup broke down late yesterday on the Ohio Turnpike as we were hauling a trailer…read morewith our assorted menagerie inside - 2 ducks, 2 chickens, 2 cats in our move from Illinois to Maryland. Not only did the Donnell service department stay open to wait for the tow truck (thank you Paul), they shuttled us to a nearby hotel (thank you Kate) and their team let us keep the critters securely parked in the trailer overnight in the back lot and they even gave them water first thing in the morning before we got back from the hotel - picked up again by their courtesy van (thanks Dan). The alternator and battery are now being replaced and we will be on our way to Maryland shortly. Unbelievably nice people and great service. We plan to come back to Donnell when we need another car later this year. Thank you Donnell. You have been more than awesome.

Earlier this week they had contacted me to set up an appointment to test-drive a Ford F-150. After…read moremaking the trip from Pennsylvania excited to test drive the truck we waited 20 minutes for them to tell us that the truck was already sent to auction. The sales-man was rude, and did not believe us when we told him that we had an appointment. We will never return and will tell everyone about our poor experience. I would highly recommend Fair-Way Ford in Canield Ohio, they have awesome sales staff and service, and actually have the vehicles that they advertise.

Just got in April, used my entire savings and 5 months later its off to the junkyard. Single mom…read morewith 4 kids , sick to my stomach

My son purchased a vehicle at Simpson Motors in July 2022, and this morning a repair shop operator…read more told him the head gasket is leaking. The operator won't even touch it or put in a warranty claim for my son. He recommended going to the Subaru dealership for service. The sad thing is this certain repair shop was recommended by Simpson. So now my son has more than two years to pay on a car that probably shouldn't even put on the road again. By the way, I have seen other complaints concerning bad head gaskets on google reviews for Simpson. I guess my son will join the ranks of yet another dissatisfied Simpson customer.

Amateur welding on frames and lots of paint to hide other things would recommend wasting time or…read moremoney here will definitely regret it

my son went to buy a car. Drove a hour n 10 minutes to get there. He ended up putting money down on…read morethe car and couldn't pick it up due to work hours. salesman said not to worry take your time the car will be here! THEY ENDED UP SELLING THE CAR FROM UNDERNEATH OF HIM! is this the way this company does business!?? We was SICK! He had ordered different parts for this car and was excited. and now they sold it!

Services Dept.-They had started working on my vehicle without telling me or asking me was it okay…read more I didn't even know what they were trying to fix on it. I was told since the car was already lifted up. I should let them fix it. Scare tactics were used and lies were told. Just to find out they couldn't fix it and was about to charge me over $2k. I took my car in just to see what was wrong, that's it. I was told some wires were chewed by a rodent, if that was the case why try to fix chewed wires, replace them. My vehicle was purchased in Dec. 2024 and it's a 2024 vehicle still under warranty. I wasn't told there was a diagnostic fee nor how much. I was told to bring the car in at 6:45 am. I get home and find a message sent after that time, I'm already there. I will go somewhere else, I spoke to the mechanic before I left to find out what was done. Pam C.