Ok this is my desperate try to get SOMEONE to respond that can help. I signed a contract on September 8, 2022. We cancelled an order with another company because the sales rep, Larry Cole, told us the turn time was 3-4 months and that 1-800-HANSONS would take care of everything (HOA approval, permits, anything else needed). I was also told we could install windows and door as they came in instead of having to wait on everything to be produced. I also have had questions about the arrival time updates. Larry will no longer respond. Cool guy, just completely ghosting me probably because he doesn't know what to do or how he can help, which I get. Here are the updates I have: 11/8/22-estimated arrival 8-10 weeks 11/22/22-estimated arrival 6-8 weeks 12/6/22-estimated arrival 4-6 weeks 12/20/22-estimated arrival 2-4 weeks 1/31/23-estimated arrival 4-6 weeks 2/14/23-estimates arrival 2-4 weeks I had to get involved with the HOA approval because they claimed they kept trying to get a hold of my HOA, but I called after a week and my HOA said they never heard from anyone and I had it done the same day. I called the main line and no one is able to update me on if the arrival dates are accurate, if there was a problem to cause a delay, nothing... Help?! I can't review on quality because I haven't had an install yet, but happy to update this to include that... if I get windows and doors. $35k is a big order and I can't get someone to call me back or provide help...? read more

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Dealing with Hanson's was easily the worst experience I have had in my 40 plus years as a homeowner. They ordered window to replace our window which had cracked. It took about a month to arrive and Hanson's then sent a crew out to install the window. After they had taken our old window out the installation guy told us that the new window had been mis-measured and that they would have to order a new window and it would take at least a month to arrive. Later that day we received a call from Hanson's telling us that, no, the window was not mis-measured, the box it came in was mislabeled. Out came a second crew who told us again that the window had been mismeasured and that they would have to reorder and it would take another month. I told the installer that I at least appreciated the fact that he did not try to cram in a window that did not fit. Nonetheless, we decided at that point that we just wanted our money back and we would find a company that could measure accurately. We called Hansons to tell them and they said no manager was available to talk to us so we just said to tell the manager that we wanted our money back. Minutes later, a third Hanson's crew showed up and proceeded to tear the rest of our old window out by putting a foot on the window sill and physically yanking the center post out, causing cracks all around the inside frame of our window (see photos). My belief is that the manager at Hanson's just didn't want to talk to us and just sent a second crew to force in a window that is not the correct size. Even after the window was "installed" the installation guy told us that it was mis-measured. After weeks of trying to get ahold of someone at Hanson's to register our complaint, I finally talked to a manager named Mike who told us he could send someone out to work on the window frame (which was the last thing we wanted, partly because he said I would have to take down the plantation shutters and reinstall them myself) or he would give us $275 off of the cost of a $6,000 window. I don't know if that makes sense to you but it left a permanent bad taste in my mouth as well as that of my wife. read more

I regret ever submitting my phone number and email for a consultation. They have a two month backlog on doors and unfortunately I needed one within the week. I let John Grencik, the Hansons rep know that I would have to go with a big box retailer, thanked him for his time and thought we were done. John then emailed me and shot me a text and asked if I could leave him a five star review. Ugh, what?! I told him I only leave reviews when I have services completed or a noteworthy experience with a company. This was just a consultation that lasted a minute, and I didn't have enough experience with them to leave a review; I sure do now! They have emailed me nine times and called me five including the sales rep. I spoke with, their manager and customer service. They keep trying to sweeten the pot and lower the price but I already have a door and I don't need one and I am now being harassed by Hansen's. I called them and ask them to take me off their list several times politely and still am being reached out to; the rep told me there's an unsubscribe feature at the bottom of their emails. There is not. If you want to be relentlessly harassed, go with Hansen's. If you want to wait a few months for a door, go with Hansen's. I finally called today and threaten to submit a complaint with the FCC since I am unable to unsubscribe from solicitations. Hopefully this is enough to stop being harassed. I've never been pursued by a company this aggressively. I regret ever giving them my info. read more

Truly the worst experience I have ever had with a company. Our windows were installed in June and we have been trying to get multiple issues fixed for months to no avail. The installation team was unprofessional and were clearly not properly trained, the windows are bowed and cracked, and we cannot get our screens to sit right because of the issues with the windows. We had this company replace 4 windows and there is an issue with every single one. They honestly look worse than the old windows we had replaced. The customer service team is rude and unhelpful, and it is impossible to get in touch with a project manager. I would STRONGLY urge you to use a different company for your window installation and save yourself the headache because this is far too big of an investment to be dealing with issues such as these. read more

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Terrible, spamming service. Once they get your number they are RELENTLESS in harassing you. They don't listen to you, when you tell them you've already bought a door or windows and no longer need their services, the next day they call you and ask you what they can do to earn your business! We don't need your harassment! Stop calling, stop texting! We will do everything to let everyone know how much you harass potential customers and have absolutely horrible customer service. Note to management, when a potential client asks to be taken off your harassment list, listen to them. We are reporting hansons to the Colorado attorney general for absolute constant harassment. Good luck dealing with them, I'm sure it will be fun you've done everything g you could to earn a fine from the state of Colorado and I hope they clean you guys out. Absolute Internet trolling scum is what hansons is. read more

We purchased windows & siding in the end of August at a cost of $30,000 with $10,000 down. We understand there is a long wait on material. We were told our windows were in & set up for them to be installed November 19th. We moved all furniture & cleared the windows. I told them I was doing chemo & asked if their installers were vaccinated. I was told they were 2 blocks from my house when asked. None of their installers are vaccinated so they cancelled my install. They didn't contact me to ask if they could wear masks & gloves or if there were other arrangements that I could make. They refused to come do the install saying they were already at another job. First of all why would you hire installers that are not vaccinated that are going into peoples homes. People who are doing chemo, or who have MS, or just a low immune system. This to me is very poor business practice. I asked then to cancel my contract & refund y money & they refused. DO NOT USE THIS COMPANY read more

Update to my review. It is now September 9th. On July 8th the manager of the Denver office (Scott) came to my home and expressed apologies at the horrible installation he saw. He brought a team to make a laundry list of corrections (including an upside down window screen) and recaulked all of the windows (wrong caulking used resulted in cracking). The patio door didn't have a foot locking mechanism which he needed to order, there were two cracked windows that needed to be ordered, the screen door won't slide and center moulding won't stay in place without removing and reinstalling the door. They promised to order necessary parts and return. That was two months ago. Numerous promises by email, and texts theyno longer are responding to my requests. They've done a lot of blame on a bad installation but in the meantime I'm still waiting for this job to be complete. I don't even know what to do anymore. read more

I hired Hansons because of their warrantee, the first crew made a few mistakes which needed correcting. I live near colorado springs, Hansons is in Denver, I guess its hard to find Installers in my area. To correct the mistakes they sent out one of their best installers from Denver. He did extremely professional job. His name is Jay, so if you're near Denver ask for him to do the installation. Woodland Park happy customer. read more

They are installing my windows not. The two gentlemen are very professional and knowledgeable. I would recommend the service.

They are super friendly at the door and sitting at your table and extremely happy to get your check and cash it. However they are piss poor about giving you copies of contracts, keeping you in the loop on progress of your project not to mention trying to reach someone by phone.... I had siding put on in November of 2019 and it looked good at first then in a few months the while one side of my house started coming off, I called ,emailed, sent photos and it took months I get covid but a call would be nice they sent Jay whim said the few whom installed is no longer with them and put some extra clips in and called it fixed. Well few months go by and it happened again and Jay came back out and said it was installed wrong and some areas had no instillation and would put work order in. Soooo month went by I called every day for one week and a gentleman came with some materials and said needed more but checked out the rest of the house and pointed out that some of the siding is upside down and water was getting in he took pictures sent then in to Cathy whom never called to let me know status so I called her in December she told me waiting for corner piece. It's been one month I write down every time I call time and whom I spoke. Soooo moral of the complaint is they are not the company they say they are terrible customer service is very very bad, installers come and go so fast. I wish I would have chosen another company to put some of my hard earned money with by the way still waiting on repairs it's been 1year and 2months and my house still not correct. read more

I ordered siding from Hansons in Nov/Dec 2019 with the understanding it would be installed in the spring. I got a call, they were ready to install starting Jan. 30. Said it would take 3-5 days and the weather looked nice for that week. No snow coming till Saturday. So installation began and so did the problems. First thing I heard from a neighbor was the crew was urinating in the corner of the backyard, smoking like a freight train and cursing loudly. Then I didn't think I ordered gutters and gutter guard but they were in the contract and I signed it. I was told everyone that would be on my property were trained by Hansons and were Hanson employees. Technically they are contractors that work exclusively for Hansons. Everyone working on my property trained by Hansons, NOPE! The contractor assigned to do my install invited a contractor friend of his that is a contractor for a different company and his crew to help. They were never trained by Hansons. They all bailed when the snow came so he was now by himself stomping through the snow to get it done. When he said it was done I had a list a mile long of things I did not like that I gave to the installer. He sent a crew to fix these things. It was still not fixed to my satisfaction. Via the grape vine I found out the company thought I was being too picky so I had a friend come look at it. Without telling him my concerns he spotted the same things. The installer came out the same day my friend was there. The installer was defensive, argumentative, refused to take responsibility for his crew and smelled of alcohol. I contacted the manager at the Denver office, requested a new installer. The new installer and the manager came to take a look. New installer kept saying everything was cut too short. They had to order additional material. New installer begins. He discovers that the house was only partially wrapped in the plastic, the molded foam was left off in several places. He found the electrical had been put behind the siding (a fire code violation). Later I figured out the copper tubing for the swamp cooler was also behind the siding. The new installer had to remove everything and start over. He still had to come back and make some additional fixes after he said it was done. It is now mid March. I told the manager I would schedule the inspection with the city. City calls and say what are we inspecting, inspection for siding was completed last week. Hanson Manager had no clue how it got done, they didn't request it, there were no notes on my account and they always make a note when they do things like that. City gave me the call ahead number they received when the inspection was scheduled, a cell number of a Hansons employee. Manager said we should be thankful it passed inspection because they can sometimes be pretty picky. Shouldn't they be after all the nonsense the first installer pulled??!! It is now March 27th. I told the manager I would call on Monday to activate my loan. To my surprise when I called on Monday, my loan had already been activated! Not by me! Somehow when someone in the Hansons finance department opened my file it automatically activated my loan and the money was sent to Hansons. According to the finance company, this if fraud. This is not the first time this has happened to a Hansons customer. Drama over, wishful thinking. The gutter guard is collecting the shingle "dirt" and causing the gutters to overflow. Gutter installer came out, cleaned off the gutter guard, said I need a new roof. Roofer said roof was fine. Another manager comes out, gives me this extension thing to attache to my hose. Said I could use this to clean off the gutter guard if it happens again or give him a call he would stop by and do it. Meanwhile he was going to have someone come put a diverter on the front and back to help. June 25th, called to find out when it was going to be done. He sounded surprised it wasn't done yet, he was going to get someone out here. Sent a text message and left a voice mail July 10, no response. Called again today no answer. What do I have to do to get this resolved? read more