You handled the return of my glasses and sent it over to Sydney without a single scratch on them…read more THANK YOU from the bottom of my heart. You are saints. You're amazing. I really enjoyed my flights to and from Melbourne also. Thanks!!

My flights from TYO to HKG and subsequently HKG to SFO were cancelled due to Typhoon Ragasa. In…read morefact, all flights were cancelled at HKG for 36 hours. They were able to find me the next available flight on the same day on another airline from HND to SFO avoiding the entire mess. They save me a few day of being stuck in Tokyo and the cost of a hotel stay. With typhoons, it is an act of God and they don't have to compensate you. Well done Cathay Pacific airlines.

I booked a trip on a last minute flight deal, and once I looked up the airline I was completely…read moreterrified. I saw almost all bad reviews and cancelled flights, lost luggage l, rude service l, etc.. I have to say my experience was quite the opposite. My flight from sfo to Shanghai left right on time, if not early. People were not rude, they were actually very pleasant. They feed you a lot of food, more than I could eat. It wasn't gourmet dining.. it's a discount airline.. but it's decent. The seats are fine, nothing horrible, also not luxury, but I flew economy so you get what you pay for. I did not check a bag due to the lost luggage scare so I can't weigh in on that. My flight from Shanghai to Hong Kong also was on time. They even gave you food on that flight even though it's only 2.5 hours! The only complaint I have is they have some weird rule about phones being off the entire flight, but they allow tablets... not really sure about that logic. They do have free WiFi but I was not able to use it. The movie selection was decent as well.

China Eastern is without a doubt the worst airline on the planet. As I've learned the hard way,…read morethey are never on time and are quite prone to cancel flights. I spent 5 hours waiting in Shanghai to get to Hong Kong and they NEVER even updated the departure time let alone show any sympathy for the passengers who missed their connections. As I write this I'm in the VIP lounge for China Eastern, waiting on my delayed flight back to Shanghai. It should be noted that in addition to their inability to fly planes on time. The cabins are sparse, with no entertainment options and poor food selections. One thing I must share are how apathetic (lazy and incompetent) the check-in counter agents are. The one in Shanghai was moving so slow when he checked me in he actually fell asleep at the counter. I had to wake him up to finish checking me in!

To China Airlines, I…read morewill go straight to the facts. I had had an extremely bad experience with China Airlines, and request some answers from them. We bought tickets mid February for return tickets : Hong Kong - Taiwan (flight CI 922). At check-in, the morning of the flight, the stewardess (Charlotte W***) simply told us that we couldn't take our flight. Besides generating a huge frustration feeling before our holidays even start, the fact that she didn't propose any solution or even look for solution is simply astonishing. So the reason she gave us is that our names on the booking didn't match our passports. To be precise, our First Name was correct, and our Family Name was also correct. BUT, she told me that we had to put all our middle names as well with our First Names. Apparently, this is a change in the policy that was pushed before, but she was not able to tell us how recently. And as we did not put our middle names, our tickets were unusable, we couldn't take the plane. Everything else was correct : passport number, dates, etc. No solution proposed, no real help, nothing... Oh wait, actually yes, she proposed us a solution : buy new tickets, obviously ! In my country, the middle names are absolutely never used. Moreover, every time I didn't put our middle names in the booking, all the companies let us go on the plane. But China Airlines only decided not to. So I tried to find a solution, any action we could do to amend it. Of course, modifying the booking online by myself was prohibited by China Airlines website. I went back on the website to check the display of the booking page, and where this rule is written. So actually there is now a mention in brackets to put middle names (which I don't remember to see last time, anyway). However, there are only 2 boxes called "Last Name" and "First Name". If you require middle names too, add a dedicated box, it is clearer. On top of that, my first name contains an hyphen, but the website does not accept it. Moreover, I have commas between my middle names, but as the website does not accept special characters neither, how to input them ? Finally, where there is a change in policy, you should make it more obvious ! The technical limitations of the website make everything even more confusing. So at the counter I asked her to amend our booking; not possible neither. How come ?? Wait, actually, yes, she could modify the booking, but ONLY 3 LETTERS... What ? yes, 3 letters. So she managed to amend our son's booking as the middle name was only 3 letters long (of course, with a fee), but not ours... What of a rule is this ? So actually, China Airlines CAN amend booking. Technically and regulatory, it is possible(I presume China airlines will use some kind of dark regulation to explain that only 3 letters can be changed for security purposes...) They just didn't for us. So we finally bought new tickets, with fees, more expensive of course. I made reimbursement request for the old ones, and of course, no answer yet. And I don't expect any. Better have customers paying twice and not losing money, right China airlines ? At Taipei counter, I told China Airlines staff my story, and ask them if they could amend our names, they replied "yes it should be possible to amend", "hum, I don't understand why they told you that in Hong Kong, I am not sure why"... So, please, China Airlines, take care of your customers. Try to provide some help. Try to find solutions. Try to answer our requests. And please, take care of our opinion. I will continue to send this email on social networks as well as on private channels as long as I don't get a satisfying answer. Thank you for your consideration.

A budget friendly airline...so I guess you can't complain…read more Fly with low expectations and you won't be dissapointed. Airplane food: thumbs down. On time departure: One occasion, it was SUPER delayed. On another occasion, they left on schedule. Comfort Level: On one occassion: super cramped space. On another occasion, spacious leg room. I guess it's a gamble on this one.. But for affordable rates, this one is a YES.

Excellent service on short flight from HK to Haneda. The business class seats are smaller and two…read moreper row. Can not fully recline to flat, but kind of like lazy boy chair. Pretty comfortable. Same minor issue, no games in flight entertainment, just music, movies, and news.

Flew into Tokyo - Haneda via ANA the other day and it was a world class experience! Mobile check-in…read morewas a breeze and baggage drop from Airport Express Hong Kong station made the journey to the airport much more enjoyable! Flight was leveraging a brand new Dreamliner that was merely a couple months old. Seat cushions were decent and the seat felt spacious despite using 17.3" width and 31" pitch in Economy! Wifi was available on board using a v2 methodology where time is the only unit of measure. (V1 leveraged a 100 MB fair usage policy in addition to time.) Surprisingly both eBooks along with Live TV were both available in addition to the standard typical movies, music etc. Highlight of the flight was the extremely talented cabin crew that made the journey over the top pleasant! Meal service was surprisingly decent for a mid-range International flight as it started off with some ham, roasted beef, cheese, and coleslaw. There was also a small portion of soba noodles, including a dipping sauce! The main entree was a fried chicken with some sauce and white rice roulade.

I guess people mostly book their airline tickets online or through an agent these days, myself…read moreincluded. However, I have been struggling to find a reasonably priced ticket to Thailand over the National Day holiday and heard that Thai passport holders with Hong Kong ID can get cheaper tickets. I was sceptical but popped down to the office to check it out and the rumours were in fact true! As the staff probably have very few customers, they were eager to help and talked me through literally dozens of flight options when all I had found online were 'fully booked' notifications. All I had to do was hand over my Hong Kong ID card and Thai passport and the rate was slashed by three thousand dollars. The only thing is that you have to pay cash up front to get the deal. Thankfully, although the Thai Airways ticketing office is way up on the 24th floor of a regular office building in Admiralty, there are a number of ATMs and banks downstairs in the mall type area that occupies the lower floors. The tickets are printed old school style but you can still check in online. Just make sure you don't lose the paper copy as you receive no electronic record. I can't vouch for the regular fares but I was thrilled with my little deal. Thai passport holders should make this their first port of call when looking to get out of Hong Kong - epic rates and quality service.

Booked Thai Airways TG 628 flight from BKK to HKG more than a month in advance. Pre-ordred meals…read moreand selected two aisle seats for the wife and myself. At check-in they shoved me into a middle seat in a 2x4x2 configuration. I didn't realize this until I boarded the plane. Upon appealing to two flight attendants we were informed that they had to change planes. I was asked to wait until boarding was complete before moving to an aisle seat. They even asked if my wife and I would mind splitting up our seating to which we replied that would be fine. Boarding completed, nothing. I went and asked the flight attendant again, and she said we're fully booked. There were seats open in the bulkhead which I pointed out - same class of service. She said those seats cost extra. I was in disbelief. She said she had to get on with the procedures for take-off. I cooperated and sat down. I later expressed my displeasure again with what had happened to which the flight attendant stated "they changed planes". I will no longer advocate for Thai Airways and think twice before having to use them. Poor judgement led to disappointment on this short haul holiday flight. I'm a 2-million miler, Star Alliance Gold member that booked direct with Thai Airways. They will have to work hard to regain my confidence and business. The pre-ordered vegetarian meal all salt - not recommended.

The clerk of air China, the old one! Old lady is not friendly! I booked a AIR China flight CA 412…read moredepart on 10/20 afternoon 1:30 PM When I told her that I'm 70 years old, wanting to get an aisle seat, he said I belong to our group so I cannot be sitting at the aisle, but Must be in the middle! I told her that I bought my ticket from Internet now with the group of people, but she doesn't trust me! Very bad attitude without CAN DO SPIRIT! I think she is still like ancient Communist to being bossy and not wanted to help Senitobpeople No sense of PR What a pity ! There's a Hong Kong, young girl and Taiwanese young boy they are more friendly unfortunately they have no power ! I am very frustrated about her!

The 2 hour-20 min flight on board a A320-200 from Hong Kong to Chengdu was surprising pleasant and…read moresmooth. Many families on board probably because it's a national holiday. Interesting to observe folks talking loudly to each other across several rows and young kids allowed to climb all over unrestrained. I was impressed by the professional-looking young crew who worked quietly, courteously and efficiently. They served a hot lunch (essentially chicken or pork rice bento). Overhead drop-down TV screens every three rows showed preselected programs in English and Chinese. Earphones were passed out. Public Announcements were made in both Chinese & English. Smooth landing ahead of schedule.