I booked a trip on a last minute flight deal, and once I looked up the airline I was completely terrified. I saw almost all bad reviews and cancelled flights, lost luggage l, rude service l, etc..
I have to say my experience was quite the opposite. My flight from sfo to Shanghai left right on time, if not early. People were not rude, they were actually very pleasant. They feed you a lot of food, more than I could eat. It wasn't gourmet dining.. it's a discount airline.. but it's decent.
The seats are fine, nothing horrible, also not luxury, but I flew economy so you get what you pay for. I did not check a bag due to the lost luggage scare so I can't weigh in on that.
My flight from Shanghai to Hong Kong also was on time. They even gave you food on that flight even though it's only 2.5 hours!
The only complaint I have is they have some weird rule about phones being off the entire flight, but they allow tablets... not really sure about that logic. They do have free WiFi but I was not able to use it. The movie selection was decent as well. read more