As a native Honkie who grew up with the MTR, you gotta love the system. It's fast, its clean, mostly well designed, and damned efficient - like the woman you married after years of growing up together, she'll always be there for you. However, just like the girl you knew, she also has her blemishes.
a) The MTR is 80% held by the HK Government, the rest market listed, and is first and foremost a real estate company that runs trains. It's a vehicle of government policy, a profit seeker and a transit system all folded together, which will not fly anywhere else.
- The government is its biggest shareholder, and it has powers of eminent domain. It has its own shopping malls and high-rise condominiums. Ever been to Maritime Square, Popcorn or Elements? Those are MTR malls. How about Lohas Park, Telford Plaza or Heng Fa Chuen? Those are MTR condos. They work with local developers to link holdings to their properties, so it is possible to go from your workplace, your shopping and your home without stepping one foot outdoors. Think about the implications of a public transit operator using government finances to generate profit and to help dictate policy, like leaving the poor in the urban core while uplifting the middle class to the suburban new towns. If China is socialism with Chinese characteristics, then Hong Kong is capitalism with Chinese characteristics. If the MTA in New York or the CTA in Chicago pulls something similar you'll immediately see inquiries into conflicts of interest.
b) The reliability of the MTR? When it works, it's great. When it's not, well...
- I've seen both sides of the reliability coin here - a tourist with a stroller got the wheels wedged on the gap between the platform and the train during disembarkation, and the MTR crew sprung immediately into action, held the train, pulled out the stroller, and cleared the train to proceed, all within 3 minutes - real professional work. However, a broken line bracket bought down service for 5 hours in December 2013, and groups of confused commuters end up looking for non-existent alternative options (bad contingencies or lack of viable competition). As much as people bitch about New York City Subways, it does have built-in redundancies. The MTR do not have that in certain areas (ask about non-existent alternative bus service at Lohas Park for an example) - and thanks to the HK government's rail first policy, alternative services are often terminated to avoid competition with the MTR. Just like everything else in life, 100% reliability is not guaranteed.
c) The system is getting more crowded and the riders are getting more and more correspondingly...ridiculous thanks to demographic changes
One trait of a Hong Kong education is its emphasis on Confucian values - the importance of courtesy & deference to the elders is beaten into the head of every honkie at an early age. Stand up, give up your seat to the elderly, be mindful of others, don't take up too much space, no man-spreading, and etc. Unfortunately Mainlanders aren't raised on those values, and so they'll do things like blab non-stop in the quiet section, stop for no reason at all in the middle of intersections to look around (and block traffic), and pack/unpack their luggages at the worst places. There's also the problem of the parallel market trade. Come to HK with a draggie case, buy a bunch of crap at Sasa, Watsons or whatnot, over-stuff it the best you can, jump on the East Rail to cross the border so they can flip the merchandise at a profit. This means groups of mainlanders with unnecessarily large bits of luggage on the MTR, making the journey unpleasant for everyone else. And unfortunately, thanks to ongoing immigration from north of the border, this will only get worse.
It's still close to the leader of the pack in terms of transit system worldwide, but it's not always peaches and roses on the MTR. Be careful when you wish for your local operator to be more like them. read more