When my wife and I came to this store in December to purchase a Christmas present, we were very…read morehappy with the process and purchase. Sarah was friendly and helpful and made us feel reassured with our purchase by telling us if there was ever anything wrong with it, just "bring it back and we'll exchange it." My wife asked even if we use it? "Yes!" Fast forward a few months, and the first few times using it, we noticed a small hole in the enamel as shown in the picture. Not anything to affect the cooking, but perhaps worried it may get larger with more use. Not to worry, Sarah had said just bring it back and they would exchange it. Upon returning to the store, I spoke with a young gentleman who looked at the hole and told me that I would probably have to go to the website and file a claim, then ship it to them and they would ship me one in return. I'm here at the store I thought, it would be nice if we could take care of this without the trouble of shipping such a heavy object. He seemed doubtful but said he can get someone else to take a look. Someone else came and I recognized her as Sarah, the one we purchased the oven from initially. This time her demeanor was completely different. Because I was attempting to return something instead of buying something, she seemed annoyed rather than helpful. When I showed her the hole, she was completely dismissive, and tells me all of them have these holes, its part of the cast iron and the process. I would honestly be surprised if every single dutch oven Le Creuset makes has one of these holes. But maybe they do? She sounded very adamant about this. After much resistance she agreed to exchange it for another. after taking it out of the box, she asked me in an accusatory tone. "Has this been used?" Yes we have used it a few times, but it has been cleaned and scrubbed with the polish and brush we also bought from here. It was spotless. Abruptly she says, "Sorry there's nothing we can do, we don't take used things after COVID." I wanted to remind her she said we could bring it back even after we used it, but I realized I wasn't going to get any further in this conversation and just left. Reviews are always glowing when employees are performing for sales, but the real test is how they handle other aspects of running a business. I will continue to use my $400+ dutch oven with a small hole, and every time I do, instead of being reminded of the nice Christmas present from my wife, I am reminded of the less than stellar experience I had while dealing with this store and their customer service.

I came here today (1/1/26) in search of a 9qt round Dutch oven. I've used a 5qt for years and with…read moreour growing family, when making a larger meal with guests required more space. Driving to this outlet is a trek. I happened to be nearby and decided to stop in. I was greeted by Jacob the "Store Manager". Most items were 30% off with a table of clearance items at 40% off. I overheard him tell others, and he told me, that these were 40% off discontinued display items due to having the plastic handle that is oven safe up to 390*. However the upgraded metal handle that was 500* oven safe was at the same price, but 30% off. So when factoring paying for the pan with the plastic handle at the higher discount + a metal handle separately, it wasn't much more to just get the Dutch oven with the metal handle already installed. Myself and several others had opted to do this. On top of this, Jacob told us that because they were display pieces there were no boxes. When I went to pay, I paid the 30% off price with the assumption that my pan had the metal handle already. It was ALL a lie. Jacob rang me up, went to the back to secure my pan in the box and sent me on my way. Before leaving I double checked my pan at the car. The box itself was pretty beaten up, had a tear in the side. Opening it up I turned the lid over and lo and behold it was the black plastic handle, not the metal one that I was sold on. With my receipt and the pan in box, I went back to the store and confronted him. He tried to brush it up as being tricked by the "new" label, but the label was clear as day with a picture of what was inside, a black plastic handle and an old damaged box. Fortunately, he replaced it and I checked before driving home, but this would have been a different story if I hadn't. On top of that, I had asked if the color labeled Cobalt, the one I was purchasing, was discontinued. It wasn't anywhere on the Le Creuset website and nor was it on the display of colors above the register. He assured me that it wasn't and it was a "flagship color". Well, another lie. Colbalt was discontinued several years ago. All that to say, he wasn't honest, intentionally put a cheaper pan in my bag, and lied about the color.

I came here with my husband and in-laws after we didn't find anything at the Le Creuset store next…read moredoor. My in-laws gave us a rectangular Corningware container that we love using when we host brunch because it can hold both the scrambled eggs and the hash browns. We wanted to find something similar with a glass lid. We got a 3-pack of rectangular Corningware of varying sizes with two glass lids and three plastic lids for about 60% off! Since it was Labor Day Weekend, there was a huge sale. We picked up a few other items, including a pan scraper and a pizza cutter that's clear and safe for non-stick pans. My in-laws picked up some glassware and other useful kitchen gadgets. For the outlet, if you check in via Yelp, you can get a $5 coupon from the mall office to use at any store. We arrived just after the office closed at 6:00, so I walked back and forth between the store, the office, a nearby store that supposedly took care of the coupons when the office closed, etc., on a hot Oregon day in early September. The employees at this store witnessed my struggle and honored the $5 coupon for me even though I didn't have a physical piece of paper. Now that's customer service!

I finally found what I have been looking for awhile here. Parents told me to get some pots and pans…read moremade by Revere and I was like I have not seen that brand elsewhere. They purchased their couple sets back 30+ years ago in San Francisco. That brand was really awesome. But to me, it was not easy to find. Today came and decided to walk in and I saw it right at the entrance. I was too excited!!! I had to call home about it. Mom was too excited. We ended up getting a set of 10 and very likely will be back to get more. I took a quick glance around and I realized that lots of things I have at home can all be found here. Corelle plates and Corning ware and yes Revere pots and pans. I was too excited when I walked out the store. Back when my parents got married and bought their kitchen stuff it all came from the store Corning ware but they just didn't realize it. This is not my first time in this outlet but first time walking in here. Now thinking about it, my mom loves buying corningware. I should have figured out. Yes Corning ware and Revere products are great. We are still using our original Revere products after 30 plus years

When I need a new or replacement kitchen tool I always stop by and check what they have. I have…read morepurchased lots of baking equipment here. I just got a new Cuisinart immersion blender here and so far it great.

What a great variety of kitchen items! My grandmother gifted me a gift card, and I had such fun…read morepicking things out. Everything was clean, well stocked, and organized.

We attended a Valentine's Day seasonal galletes class, and I'm a believer. My cheap (YouTube…read moretutorial advocate) had a hard time stomaching the fee but I left so impressed, I even signed up for a different class. Not only was this a fantastic date activity, I loved learning the science behind the process. Emily was the best teacher, made the process feel like a creative outlet. We were able to eat our creations AND go home with more to make. ADDITIONALLY, they have a kitchen consignment shop that has the BEST finds. I found a perfect le creuset dish for $11!!! Will be back!!

This place is so fun! If you're looking for great prices on kitchen staples, they got you. You…read morelooking for weird little gadgets, fun drink ware and dishes, they got you. A fun place to check out and see what all they've got in. I've not taken a class, but they've got a ton on offer, which is awesome.

Reminds me of Italy , just the way mothers cook teach , I live in Portland Oregon and I will make…read moreat least 3 trips there a yr to remind me of my family

Service is excellent. Technical and practical knowledge of cookware, high quality instruments,…read morecooking techniques, and solutions and creativity is unrivaled in Salem. A discovery. We have purchased high end cookware from Denmark (SCANPAN), Germany (WOLL) (CHANTAL) and Switzerland. Quality products for a lifetime. Staff is very helpful in detailing size, utility. Exceptional cookware store without equivalent in the city. Anything defective goes back to the distributor or manufacturer and replaced. Very impressive. The owner is careful. Small retail has to be careful on returns. We respect that. The wine is good. The classes are fun. Instruction is spirited and individual. Can be a lot of laughs, smiles. Very Italian, very authentic, very knowledgeable. Try the custom made ravioli. Ask about it. Several options, e.g., with wild mushrooms, Oregon blue cheese, asparagus, et al. Hand made.

The produce is very subpar and myself being in the business for 40 years feel it's what the…read morerestaurant's don't want. I would much rather drive an extra 45 minutes to restaurant depot.

I love this store! They have everything you need for not only restaurants but for home entertaining…read moreas well! Bingo helped me this last time, he even carried the things out to my car. I love this store!

I could have spent HOURS in this shop, wandering around and looking at all of the beautiful things…read morefor sale. We were spending the night locally on a trip up the west coast, and our Airbnb host suggested Inkwell as a good place to purchase gifts. They were absolutely right. There were plenty of staff around; I received numerous offers of help, and the cashier who helped us was really nice and welcomed us to their town. The options for gifts were plentiful, with everything from purses to candles to preserves to clothing to dishes and fun kitchen gadgets. (The shop is attached to a furniture store that looked beautiful, but we didn't spend time there.) They also sold local postcards, greeting cards, and other Oregon-themed gifts. We purchased a beautiful blown-glass Christmas ornament for ourselves and numerous small gifts for my parents. The prices were what I would have expected -- not cheap, but the items were nice and well-made, and the prices felt fair for what we purchased. I highly recommend this shop.

Good Day Yelpies,…read more From the outside, this place looks absolutely amazing--its long-standing history as an independently owned business is what drew my wife and me in for some furniture shopping. As many of you know, furniture is a long-term investment, and the shopping experience should come with attentive, knowledgeable staff who help guide you through that process. Unfortunately, that wasn't our experience. From the moment we walked in, we felt more observed than welcomed. One employee made eye contact and immediately turned away, and as we continued browsing--essentially left to "prospect" on our own--there was little effort to engage or assist us. On our way out, another staff member offered a brief hello but never followed up to ask if we needed help. When you're making a significant purchase like furniture, customer service matters just as much as the product. Sadly, this visit left us feeling overlooked rather than valued. We later found our couch at another location and will receive it in 30 to 60 days due to the customization we requested. We are happy to have found a place that truly understood what we were looking for our home.

HomeGoods is a great store for table decor, placemats, cookware, most home furnishings and pet…read moreclothes and accessories too. Love the seasonal items they get! There's even some good food and spice items.

Always has unique items. It's a fun and reasonably priced shopping experience! Take your time and…read morelook around. You're sure to find a treasure.

RECORD IF YOU GO IN! The worst home goods location by far. Upon entering the store I began in the…read morefood section. The employee stocking the area came less than an inch away from touching me four repeated times. I think moved across the store to the towel section where two employees loudly blocked my exit from the aisle. I then saw the employee that I had moved away from. Then I moved to the art section where the man who I believe must of been the manager was lingering. I then moved to the blanket/throw section, I left my cart at the end of the row, to which a different employee moved my cart out into the aisle and left it. I shopped some more and encountered more employees. At check out the cashier stopped once she was almost done and told me that she needed to rescan my entire transaction. She then did not hand me my receipt at the end to which I had to take it. She then proceeded to shout all the way to the end of the checkout row to where she was. At the end of the checkout stand, as I went towards the door, two employees were blocking the exit. They were having a discussion with one of their friends at the exit. This is the most uncomfortable shopping experience I have had at a store. I felt incredibly uncomfortable and that due to the employees, I was unable to shop peacefully. They were highly unprof

The BEST HomeGoods I ever been too! Their selection is great but I never been to any retails store…read morethat provides such a great customer service like them. This gentlemen offered me to grab a cart, then he also offended to put it away as I walked out from store. I will definitely come back to the location!

My son brought us here. It was my first visit. HOLY COW. They have everything. Kid in a candy…read morestore. I'd pay them to let me work there. Got a good knife and a knife block and honestly I'd drive there again right now if gas wasn't five bucks. Friendly customer service :) The COLORS in there just stunning the way everything is displayed. Good prices for good kitchen stuff. Good kitchen stuff pays for itself pretty quickly! Yen stars.

Overpriced and rude service. I came in here to ask about their knives and was treated very rudely…read moreby the man behind the counter. I will not be returning anytime soon.