When my wife and I came to this store in December to purchase a Christmas present, we were very…read morehappy with the process and purchase. Sarah was friendly and helpful and made us feel reassured with our purchase by telling us if there was ever anything wrong with it, just "bring it back and we'll exchange it." My wife asked even if we use it? "Yes!" Fast forward a few months, and the first few times using it, we noticed a small hole in the enamel as shown in the picture. Not anything to affect the cooking, but perhaps worried it may get larger with more use. Not to worry, Sarah had said just bring it back and they would exchange it. Upon returning to the store, I spoke with a young gentleman who looked at the hole and told me that I would probably have to go to the website and file a claim, then ship it to them and they would ship me one in return. I'm here at the store I thought, it would be nice if we could take care of this without the trouble of shipping such a heavy object. He seemed doubtful but said he can get someone else to take a look. Someone else came and I recognized her as Sarah, the one we purchased the oven from initially. This time her demeanor was completely different. Because I was attempting to return something instead of buying something, she seemed annoyed rather than helpful. When I showed her the hole, she was completely dismissive, and tells me all of them have these holes, its part of the cast iron and the process. I would honestly be surprised if every single dutch oven Le Creuset makes has one of these holes. But maybe they do? She sounded very adamant about this. After much resistance she agreed to exchange it for another. after taking it out of the box, she asked me in an accusatory tone. "Has this been used?" Yes we have used it a few times, but it has been cleaned and scrubbed with the polish and brush we also bought from here. It was spotless. Abruptly she says, "Sorry there's nothing we can do, we don't take used things after COVID." I wanted to remind her she said we could bring it back even after we used it, but I realized I wasn't going to get any further in this conversation and just left. Reviews are always glowing when employees are performing for sales, but the real test is how they handle other aspects of running a business. I will continue to use my $400+ dutch oven with a small hole, and every time I do, instead of being reminded of the nice Christmas present from my wife, I am reminded of the less than stellar experience I had while dealing with this store and their customer service.

I came here today (1/1/26) in search of a 9qt round Dutch oven. I've used a 5qt for years and with…read moreour growing family, when making a larger meal with guests required more space. Driving to this outlet is a trek. I happened to be nearby and decided to stop in. I was greeted by Jacob the "Store Manager". Most items were 30% off with a table of clearance items at 40% off. I overheard him tell others, and he told me, that these were 40% off discontinued display items due to having the plastic handle that is oven safe up to 390*. However the upgraded metal handle that was 500* oven safe was at the same price, but 30% off. So when factoring paying for the pan with the plastic handle at the higher discount + a metal handle separately, it wasn't much more to just get the Dutch oven with the metal handle already installed. Myself and several others had opted to do this. On top of this, Jacob told us that because they were display pieces there were no boxes. When I went to pay, I paid the 30% off price with the assumption that my pan had the metal handle already. It was ALL a lie. Jacob rang me up, went to the back to secure my pan in the box and sent me on my way. Before leaving I double checked my pan at the car. The box itself was pretty beaten up, had a tear in the side. Opening it up I turned the lid over and lo and behold it was the black plastic handle, not the metal one that I was sold on. With my receipt and the pan in box, I went back to the store and confronted him. He tried to brush it up as being tricked by the "new" label, but the label was clear as day with a picture of what was inside, a black plastic handle and an old damaged box. Fortunately, he replaced it and I checked before driving home, but this would have been a different story if I hadn't. On top of that, I had asked if the color labeled Cobalt, the one I was purchasing, was discontinued. It wasn't anywhere on the Le Creuset website and nor was it on the display of colors above the register. He assured me that it wasn't and it was a "flagship color". Well, another lie. Colbalt was discontinued several years ago. All that to say, he wasn't honest, intentionally put a cheaper pan in my bag, and lied about the color.

The staff here are all knowledgeable, friendly and ready to offer advice. The prices are great for…read morehigher end cookware and cutlery. We have been slowly adding to our cooking collection and have loved everything we bought.

When I realized I needed to replace my shower surround, I was shocked at the quotes most places…read morewere giving me - thousands of dollars for complete bathrooms remodels that would involve trashing all of the existing hardware. NW Tub & Shower came through with a great price to do ONLY what I asked for - no hard sell, no attempt to convince me to do anything else. Carlos himself was the one who came over to do the quote and to do the work, and his communication was great all throughout. The job ended up taking a while to finish due to a backordered part, but NW Tub & Shower didn't charge me until the work was finished. Excellent service, highly recommended, would absolutely use them again for any future needs.

Gloria got back to me very quickly, and asked good questions about the existing floor and plumbing…read moresituation. Gloria got back to me very quickly, and asked good questions about the existing floor and plumbing situation. Nope, not for that kind of money.

If you're looking to hire someone for cabinets, look no further. E&E cabinets were knowledgeable,…read moretimely and they produced a beautiful finished project. Our kitchen got a huge upgrade and we love the quality and look of the cabinets. We will be updating our master bathroom soon and will use E&E again.

I had a corner drawer with a piston-slider that was installed in the 1940s. No one wanted a…read moresingle-drawer job just to replace the slider. Denny helped me find the parts. He was extremely helpful about the repair. All of the employees were friendly and courteous. I would highly recommend them for quality of the work in their showroom and knowledge.

I had the pleasure working with Tripp on the design and process for cabinets in our kitchen. He was…read moreable to work with me on scheduling and materials that I wanted for the entire cabinet. We ended up selecting alder slab doors and I got to say it looks so good. Thanks for the help. They look great with our floating shelves.

Great from the start! So helpful and easy to work with. The installers were the icing on the…read morecake...just awesome!! We had a large island slab and they handled it amazing!

I have been very happy with my experience with Galaxy. Claudia did an excellent job advising me and…read morekeeping me informed on the process, and the templating technician as well as the installers were very professional and pleasant. They did an excellent job. I feel the pricing was fair - and I love my countertop.

We needed a custom transition strip for our hardwood floor we were installing. The flooring was…read morepurchased from an unknown company and I could not find something that matched the profile I was looking for. Jed came through and made a matching piece 100% to what I was looking for!! Also a very friendly group of employees that are very knowledgeable! If you need any custom wood work done I HIGHLY recommend them for your work!!!

The work Worthwood has done on our home has been nothing short of incredible. They have gone above…read moreand beyond to help us, and no detail has been left unattended. They are true craftsman, excellent in their trade, professional in communication, timely in production and installation. Each project they have completed in our home is not only functional but also such a delight to look at. I could not praise their work highly enough!

I have used Valiant Builds Northwest in Woodburn OR. They did an amazing job both with exterior…read morework needed on our siding as well as interior work. They are easy to work with , very professional and knowledgeable. I highly recommend them!!

From the owner: We are a locally owned and family operated business that offers a full range of General Contractor…read moreservices for interior and exterior home remodeling and renovations. We believe in moving forward and taking on new challenges, and that's why our team of experts is dedicated to providing high-quality workmanship and customized solutions to meet your unique needs. We value honesty and integrity, and will always treat your home with the same level of care and respect we would our own. Whether you're tackling a large-scale project or simply making some minor renovations, our experienced team has the skills and knowledge to get the job done right. From kitchen and bathroom remodeling to outdoor living spaces and custom additions, we have the expertise to bring your vision to life. Contact us today to schedule a free consultation!

This is worth the drive if you live in West Linn/Oregon City area. The plants are of excellent…read morequality and the staff are so friendly. Huge assortment of multi-flowered baskets in 12" - 14" to city baskets. Prices are great!! Only place I buy baskets!!! Go before Mother's Day for a better assortment. They have grasses, annuals, succulents, perennials, you name it. I highly recommend this place.

This is such a gem of a business. It's a family business and the quality and selection of plants is…read moreINCREDIBLE. My jaw dropped when I entered this place. Also their prices are lower than anywhere else. I left with 11 echinacea and a bunch of other pretties. Also everyone there is very friendly and knowledgeable. I drive from Portland if that says anything