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    Zumiez

    3.0 (2 reviews)
    Closed • 11:00 am - 6:00 pm

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    16 Suitcases - Mannequin

    16 Suitcases

    3.8(20 reviews)
    2.8 mi
    •$$

    My husband and I were staying in Oak Park for a night. In the morning, we did a stroll for coffee,…read moreshops, and architecture viewing. As we were walking, my husband pointed out a dress shop. I looked, and realized he had pointed it out because it looked like it was my style. When I walked in, it was totally just my style. It was mostly dresses, with some pants, jeans and tops, as well as accessories....with a few other gift items. I had a party to attend a week later, and was traveling, so didn't have access to my whole wardrobe, and was in desperate need of a dress. The dresses in 16 Suitcases ranged from business casual, to weekend brunch dress, to evening fancy. I felt the prices were pretty reasonable for the dresses. I did briefly look at the accessories, which I do think were a bit overpriced. Anyway, I found several dresses that I loved, but narrowed them down to a couple of possibilities when I decided to try the dresses on. The staff was friendly and helpful. I found the perfect dress for the party, It was also one that I felt I could wear throughout the summer. If you love dresses and happen to be near Oak Park, I highly recommend that you check out 16 Suitcases.

    Extremely Disappointed - Faulty Product & No Accountability…read moreI purchased earrings from 16 Suitcases on July 19th and asked about the return policy at checkout -- I was told 7 days. The next day, I came back because the earrings were clearly faulty (they wouldn't unlatch nor could I get them off the label). I was then told there's a no returns on earrings policy -- something that was never mentioned and not posted anywhere in the store. I left the earrings with the shop in hopes the owner would review them and see the issue firsthand. Over the next 3-4 weeks, I called weekly, left voicemails, and spoke with multiple staff members -- no one ever got back to me. I called again last week and was told the owner would reach out. It's now been 5 more days, and still nothing. I've been patient and respectful throughout, but this level of disregard is unacceptable. The store has both my money and the faulty earrings -- and I've received no explanation, no resolution, and no follow-up. I truly feel I've been taken advantage of. Disheartening experience from a place I expected better from.

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    Zumiez - womenscloth - Updated October 2026

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