I ordered a long board from the online Zuminez's, I chose the ship to store free option. I ordered the board on June 17th, on June 23rd I checked the shipping tracking since I had not heard anything. I discovered that my order was delivered to the store on June 19th. I called the store after several times of being placed on hold they finally asked me for my order number, I then heard the guy that I was speaking with "oh it is that one, yeah we sold it", he then tried to cover the phone realizing that I could probably hear him, I heard him and a lady discussing this and the lady telling him to just get my name and number and they would call me back. Later in the evening the guy called me and said that they had good and bad news, the good news was that they received the board but that it "had too many scratches on it that they did not feel right selling it to me" and that they had another on order for overnight and that they would receive in store on Weds June 25th, not exactly overnight. My issue us that they took my money the day that I ordered it, I never received an email that my order had even shipped and I never got a call from the store saying that they received my order, the store had my board from June 19th to June 23rd, and only AFTER I called did I get told that supposedly the board was scratched even when I heard the guy state "yeah it was sold". I understand mistakes happen, however the store and the manager should have just owned up to the mistake and not try to make lame excuses! And to top it off there was not even any kind of apology of any kind, just we have on order will call you when it comes in. Very bad business! And a very disappointing birthday for my son because of this! read more