Karen helped me find a dress as a wedding guest when I came in last minute the day of due to time…read moreconstraints earlier in the week. She was very kind, and extremely helpful. She took the time to help me find something I would like and listened to my likes and dislikes. I am so glad I came here. I love my dress, thank you Karen!

After calling this number, I'm told they have no idea who had reached out to me after I was on hold…read morefor 15 minutes. I was asked repeatedly for my phone number to see who had "called me", and they were more focused on looking at my account to find someone instead of understanding I am responding to a message here. Then they want me to fill out a form to forward to the store. Such a missed opportunity for them to take ownership to rectify the situation. I would say improve training to address the issue. If your representative cannot function without a customer's phone number, your process is broken and that is why brick and mortar stores will join the dinosaur era.

So my grandmother and I went into there looking for some jeans for her. She is smaller and a bit…read morehard of hearing but is completely functional able and knows what she wants in clothing. Dorothy was first to help us and did great. Then Lisa took over because Dorothy was having trouble figuring out the iPad (understandable she's older) and Lisa got very frustrated with her and was rude. Then when Lisa was helping us she was getting very temperamental with my grandma who is simply hard of hearing. She got frustrated when my grandma decided she didn't want a certain pair of pants, my grandma picked up on her rude vibe and just bought them so Lisa (the chicos worker) happy. I was absolutely shocked on how she acted towards my grandma and couldn't imagine how she would have acted if I wasn't there. Not until I asked her her first name when I left she changed her attitude. Not great customer service, bummer cause my grandma loves chicos. Not going back, very disrespectful to elders.

I've always been asked if I needed help when I've entered the store. They are friendly about…read moreaccepting returns and are good about suggestion selling without pushing too hard. I've been a Chico's customer for years and will continue to shop here. The only reason I gave it a 4 is that there appears to be some type of small fee on top of the merchandise and tax cost.

Mary is incredible--she is like your best friend and personal shopper all wrapped into one. She…read moremakes the shopping experience truly enjoyable.

Pleasantly surprised by the air and cleanliness of this store. Sadly the Macy's brand is…read moreinconsistent so I never presume that the store is going to be tidy. This store is immaculate. It's a large store so there's plenty of merchandise and they have their traditional savings opportunities so good deals are to be had.

This is a super cute store. So many cute dresses at an affordable price! The staff is super…read morefriendly and the aesthetic of the store I love too. Definitely recommend this place for prom and homecoming

We had such a wonderful time dress shopping. The staff was so helpful and insanely sweet. The dress…read moredid cost a little more than I expected to spend but a happy daughter is very worth it! Thank you staff!

I was not super impressed with this particular Torrid. The staff politely asked if I needed help…read more But when I said yes I have a styling question or just a generic question, they were thoroughly annoyed. None of the racks were in sizing order whatsoever so it was frustrating to find the right sizes. One of the ladies did help me update my club account which was nice. But overall, I don't think I'll be back to this particular store. I was very disappointed and felt to be a burden to the staff. I felt rushed and quickly picked my items and left.

so you want amazing discounts and I mean ridiculous and amazing discounts I'm quality clothes that…read moreare pretty cute and they're going to Last Forever ...ie seams and fabrics. Go to Torrid it's for the slightly chubby petite to real womanly person and I've just become more impressed with their clothing. I think they've gotten a little more conservative which probably serves the general public better back in the day they were more like sexy Punk Stevie Nicks and I was thin back then now I need the clothes and I just really appreciate their humongously fantastic sales and deals and the quality of the items and I'm headed there right now to go and use my $25 off a $50 purchase coupon woot woot.bras shoes etc too

I have been shopping here for years, and I love their clothes: cute, unique, good fit, PETITES!,…read morecomprehensive (coats, dresses, tops, dress pants, jeans, sweaters, EVERYTHING!). The online sales and rewards make it especially attractive to shop here.

I went into loft the other day and saw tons of cute stuff for the holiday season! I mostly wanted…read moreto write a review for cookie. She was so helpful and kind. Some of the best customer service I have received in a long time! A great location!