Loft is the sort of place i only stop in when I am desperately looking for something for a…read morespecific reason and I haven't found it in my usual haunts OR I am walking by and see something unusually cute in the window. Very rarely does something fit me here and when I do find something that looks good and is a good value because it is on sale, it often does not hold up well. Or certainly not as well as I would like. Often, sweaters shed or pill and other items look tired too soon, no matter how much care I take. And in this store, I find that the full price is too much for the quality of the product. There are stores I gladly pay a higher, full price since my size is often gone before they hit clearance and the quality of the item is really worth it. I did buy something on this last visit that I am hoping will serve me well. It fit well and was the sort of skirt I have been looking for all year. And it was a 40% off all merchandise day. The staff is extremely friendly and helpful and the store is attractive and the dressing rooms always clean. Those are all wins in my life.

Excellent clothes good prices with great sales. I always get a lot of attention when I go in…read more Teacher discount too!

My young daughter bought a purse online and she went to Pearl Street to exchange it for a different…read morecolor. She told her she might want to return it and had a long conversation about the return policy, etc. instead of taking note of that and telling her her options for return she just did a gift card exchange, which resulted in my daughter only being able to return the purse for store credit and not the refund she was hoping for. When I went back in with her to talk to a sales person about it, she was incredibly rude and unhelpful. Unfortunately, we will no longer be shopping with this store due to the lack of customer service.

If I could give a zero I would. The customer service was awful. I believe she was the manger and…read moreshe was so rude. I don't think I will ever shop at free people again thanks to her.

It's hard to imagine the new management could be worse than the previous one, at least Pam would…read moresay hello and ask if I needed help. Today I stopped in and the sales person didn't even look up, no hello, no can I help you? Ugh, just another snobby Boulder store. Anything in this store you can buy online, save yourself the frustration of being treated like you don't exist and just order things online. What a waste of time.

Super cute boutique that carries nice brands. Pam is terrific and offers great recommendations!…read more Definitely a place to shop when in Boulder!

ordered sheets and they came early. same look as computer…read more will order more. will recommend..

Terrible customer service the last few times I have been in there. Long lines and cashiers that…read moredon't seem how to properly check people out.

The staff here are amazing. I had someone come up to me and ask if I needed help finding something…read moreliterally the second that I was having trouble finding a size. Emily in the fitting room was so friendly and helpful and chatted with my mom and I. A great customer service experience!!

Good quality clothing is sold here. Although some may find it a bit expensive. I recently bought a…read morejacket from here since there is a lot of hype about their clothing and i wasn't disappointed, but it did cost $118. Overall, it's a nice store with very good customer service and its a clean place but it is a bit expensive.

Karen helped me find a dress as a wedding guest when I came in last minute the day of due to time…read moreconstraints earlier in the week. She was very kind, and extremely helpful. She took the time to help me find something I would like and listened to my likes and dislikes. I am so glad I came here. I love my dress, thank you Karen!

After calling this number, I'm told they have no idea who had reached out to me after I was on hold…read morefor 15 minutes. I was asked repeatedly for my phone number to see who had "called me", and they were more focused on looking at my account to find someone instead of understanding I am responding to a message here. Then they want me to fill out a form to forward to the store. Such a missed opportunity for them to take ownership to rectify the situation. I would say improve training to address the issue. If your representative cannot function without a customer's phone number, your process is broken and that is why brick and mortar stores will join the dinosaur era.

Don't ever order anything online, with expedited shipping. It is total bait and switch. Stupid me,…read morenow it happened twice over a two year period. Never again. Ordered an item that I needed within five days, paid an extra $25 for 2-day shipping fee, only to be updated by UPS that the item wouldn't arrive for nine days. Three calls to Athleta customer service where they totally blamed it on UPS. Called UPS who confirmed that Athleta never assigned the item as expedited shipping. UPS is not paid by Athleta until the product arrives, so they could not change the order status. Call back to Athleta who responded with nothing more than "so sorry." Off to Nordstrom's, or perhaps even Lululemon. Never again Athleta!!!

Great store, perfect customer service and beautiful clothes…read more I shop Athleta mostly online because that's where you get the sales (the selection of items on sale is very limited on Pearl Street.) And you can return whatever you don't want to keep at the store in Boulder. The clothes are a little pricey (especially if it's just for exercising),but beautiful and very comfortable. Although Athleta carries mostly athletic apparel, a lot of it is so pretty that I also use it to work. And this morning, they opened the store early and offered breakfast to celebrate back to school day,how great is that?

I was tempted to stop into the store several times but I thought it would be a traumatic ordeal…read more One has to be in the right headspace before trying to find the perfect pair of jeans...and my searches had not yet ever led me to the perfect pair. After talking to my stepmom about how much she loves her Madewell jeans, I decided that as soon as I returned home I was going to do it. Not only that...I was going to ask an expert to help me on my mission. That is where Claire came in. With minimal information from me (approx size, styles I like and do not like) she grabbed 2 pair of jeans and put me in a room. I tried in the first pair (10" high rise skinny)and they were made for me. To quote Marie Kondo, they "sparked joy". These are my perfect pair. They are long enough and the little areas that I felt self conscious about in most jeans were no longer noticeable. Could it really have been that easy? I had anticipated trying jeans on for at least an hour and still quite likely not loving a pair enough to spend almost $150 (with tax). But I had success immediately. I need the long length and it's just great that they have some in the store. Such an amazing feeling when your pants are the right length. These pants don't fall down throughout the day at all despite having a ton of stretch. This is the first time in forever I'm not having to wear a belt. I'm in my upper 40's and, despite being thin, I struggle with my stomach area a bit. My body looks great in these and I feel so confident. I am grateful for the return of high rise as it helps hold everything in comfortably. While these pants are speedy, they are 100% worth it. I wish I'd bought them sooner. Instead I bought numerous pairs of jeans that I don't love, that don't look as good as they could and aren't comfortable. The price of these easily exceeded the cost of 3-4 pair of Madewell jeans. These are timeless, good quality and will last forever. They are actually a great deal when I consider all of that. Go on in and find your perfect jeans! I'm sure Claire or anyone else working there will be happy to help you. PS Did you know they do free alterations for you?

If I had an unlimited wallet, I'd probably be wearing head to toe madewell... No exaggeration,…read morewhatsoever. The style here is crisp yet relaxed and casual and I love looking goooood while feeling comfortable and not overdone. Madewell does the trick! Unfortunately for me, madewell is on the more expensive side. But also fortunately, madewell has tons of sales to get the price point down to a... somewhat more reasonable level. Still not quite enough to be sporting madewell daily uniforms any time soon, but you make it work. Also! The student discount here is the bomb. With just your school ID, you can tack on an extra 15% off so definitely take advantage. As for comparing this madewell with others, it pretty much fits the bill for your average madewell. Like exactly... in size and layout and service. Very consistent across all locations. This one is situated on 29th street mall, which is nice because it seems you don't have to fight the usual crowds of indoor malls. And it's the very new and only store in Boulder so I'm super thrilled I don't have to make the drive down to Denver anymore!