I always trust my gut! I have never used Ztrip before but my gut said they were unreliable & well,I was right-ZERO stars if I could give a proper rating!! I do not own a car,so... Health insurance scheduled a ride to surgery center a week in advance. The night before I received a confirmation text, replied yes to confirm, NO ONE showed up. If I am scheduled with Z trip again via my health insurance I will decline the ride & just use a more reliable form of transportation read more

Everything. I've been left for hours and 1 time OVERNIGHT. There are maybe 1 to 2 drivers that work after 5pm If you need to go to the hospital or want a sober driver you are out of luck. They provide a service for disabled people but, treat them worse. Even though they have a Medicaid contract.. They don't allow them to schedule rides until 1 hour after drop off. There are drivers that refuse to take Medicaid rides at all and literally kick you out. They also pressure you to take long rides so they get paid more read more

On March 4th,2026 I contacted Z-Trip Cab Company and spoke with there AI Phone Service, I requested a Cab to pick me up at Walmart on East Washington Street Indianapolis Indiana. After about 25 minutes no Cab showed up, I then called again the live representative said that the Can picked me up at Walmart, I said that's funny I'm still here waiting on the cab it's raining outside I'm 67 years old handicapped Where's my cab ? He said you want to speak to my supervisor I said yes no one came on the phone then a cab driver for Z-Trip contacted me that he was on his way 45 minutes later I was finally picked up this is ridiculous me and dropped off at my home address The charge was $28 little pricey I ended up giving the driver $25, I will never request another cab from Z-Trip this is a horrible company very disrespectful especially to senior citizens I would never recommend this cab service from now on I take Uber or Lyft. If you're reading this review please leave a comment and post. No five-star review and no thumbs up in my opinion the city of Indianapolis needs to investigate this company and see what's really going on I've noticed other bad reviews on this company. Thank you have a nice day read more

I have never had a issue with zTrip. Drivers call me letting me know they're on the way and how long before they will pick me up. Every driver has been kind and easy to talk to. They unlike Lyft find my address with no issues. Lyft continued sending drivers to a nonexistent location and when I'd try to explain to drivers it always ended up in a argument and their driver's were nothing but rude from the start. That's why I switched to zTrip and I'll stay with zTrip. I don't believe all those others reviews from people I've been using zTrip for months now daily and nothing like those other reviews has happened. Thanks zTrip I appreciate the no hassle friendly driver's getting me there and back safely and on time! read more

Wish I could give zero. I had drivers call me saying they weee at the airport. I'm like "okay". They say in response "I cannot give you a ride". I waited 45 minutes for a ride that was said to take 10 minutes.i went thru 4 drivers each cancelling on me when a driver randomly showed up.more horrible than I can describe in words. Maybe Stephen King could describe the experience better. I will never use this service again. I'd rather walk 22 miles and sleep in a ditch before using this service. read more

This place is a joke. I went for an interview just to gathering information, they herd you in like cattle into a tiny room with over 20 people, the lady that walked in the first thing that came out of her mouth. (Said the person that was supposed to give you, your presentation, decided to go on vacation at the last minute) so I'm going to try my best to give the presentation. (Why would you even bother saying that just do your job.) This business of leasing a vehicle from them would be more expensive then earning a paycheck. You would be working to pay them for their lease and insurance. They don't offer any gas cards. It was overall ridiculous. I don't recommend this place to anyone. read more

Today is the second time I had an Dr appointment scheduled and had to reschedule because Ztrip decided not to show up. They even sent a text to confirm today's appointment yesterday. Which I did confirm. They are not professional and I do not recommend them. VERY DISAPPOINTED!! read more

More like zzzzztrip because I think the drivers fall asleep at the wheel more commonly than Uber and Lyft. Don't get me wrong, I'm no fan of Uber and Lyft, but as bad as some of the drivers are, I don't think they come close to the sheer terror and recklessness caused by some of ztrip's drivers. It scares me. I keep almost getting into crashes with these guys who run lights, stop signs, and constantly pull out in front of me, slam on their brakes, and veer or swerve into my lane with no signaling, often due to texting or phonecalls. read more

They are late continuously some days they don't even send anybody they tell me that it doesn't matter if they are late or not the dispatchers are very rude and most of the drivers can't speak English read more

I was offered a job to be a paratransit driver. They offered me $10 an hour. I can't support my family with that. This can't be legal.

ZTRIP, i hate you! you pick up my ride request's through my insurance and then completely ruin things by either being extremely late, not showing up, or playing dumb when they F up. Theyre so busy being greedy that they cant keep up and the patient has to suffer. I have to go almost a week without a very important medicine because of the ineptitude of your staff. Like I said before, I hate you, very much. I hope I get the opportunity to tell 10,000 people how awful you are. Maybe then you all would only accept the rides you can provide. hmm!! What an idea! thanks for ruining my night and possibly my entire next week i hope the fool responsible for tonight's error knows they are the worst kind of "person" that exists. read more

Wish I could you another zero. I complained to the public transportation department in Indy that this company stood me up. I demanded to hear back from them. They never got back to me so I made another complaint. Apparently, the owner of this crap company got a call from one of the investigators that I wasn't going away. The owner called me and promised me a free ride to the airport the next time I came to Indy on July 11-13. I contacted her to make sure she was ready to give me a ride to the airport on July 13. Shockingly, she never responded. Assuming that she was jerking me off when she said she'd give me a free ride, when I got to my hotel from the airport, I asked the nice cab driver for his card. I texted her and I'm still waiting for her to respond. Hell will freeze over before she calls. I called the nice cab driver from day 1 and he remembered me and said he'd be happy to pick me up at my hotel and take me to the airport. Screw you ztrip. So glad I reported you to ICE suspecting that you don't pick up passengers but you run drugs and traffick human beings. Makes sense why people who live here have never seen your cars on the road. I hope you get screwed over by ICE. You promised me a ride and you fucked that up again. Going to report you to the public transportation department once again. Three complaints from one person should cost you your license. Don't call me. Your number is blocked. read more

Wouldn't even give one star they are the worst in my life. Cars are always filthy. Most drivers have nasty attitudes. One didn't even have air conditioning in the car. read more

Missed my flight called the night before for pickup. 1 1/2 hrs late to pick up me and my disabled father. Now 2 days stuck in Indy till next flight. Thank you zTrip read more

I just wanted a 5-mile from my hotel. Front desk said there are no taxis. The longtime taxi service sold out to this online app (like uber). I called to see if i could talk to someone. I did, and they ordered for my pickup. When no one showed, they said they dont have drivers in Indy. read more

You do not get a chance to speak with a real person. Booked our taxi the night before. Received confirmation via text and phone. No taxi at scheduled time. I called and automated voice says they are still looking for a driver. It's now 20 minutes past our scheduled time. I prefer taxis to uber or lyft. First bad experience with a taxi company in 10 years of business travel witin the US. read more

Called for a ride before midnight on a Saturday night. I had to callback 3 times and on the 3rd time I was told someone came but, no one did. I had set up for them to call on arrival and never received a call. Its now 3:15 in the morning still no ride. Thank God this wasn't urgent. read more

I would rate zero if I could. Automated service is flawed as they don't ask where exactly they will pick you up and seemingly no way to speak to an actual person. Received a text message with confirmation of ride, link to track ride didn't work. I called back on the # associated with the text and spoke to a real person. We were advised the ride would be here in 12 minutes....20 minutes later we call back because ride not here, to be told that the driver will be there in 10 minutes. That math doesn't work for me. Terrible terrible terrible. read more

My husband booked a rude today for 1:00 a.m. at 1634 Iowa Street and haven't shown up yet. Why book a ride ahead if they are not going to show up. read more

I gave them a few chances but I have consistantly had issues. Drivers are hours early or hours late. The final straw was when I got stranded in the hot sun waiting outside for a driver that never came. I had to have family come rescue me after they got off work. They shouldnt even be allowed to pick up drives outside their service area but the medical transport company my insurance uses lets them. Im disabled and medically frail. If they cant have timley and Competent drivers they have no bussiness transporting the people who rely on transport to get needed treatments to manage thier disability or illness. read more

I wouldn't even give ztrip known as yellow company a 1 the don't even deserve it. I have handicap mother that's on oxygen and has a catheter. We had appointment went to it and called for our will call to return home waited 4 hours clinic closed so I had to take her outside and she was freezing her oxygen ran. Never did a cab come still after 6 hours still no cab so my cousin came we had to left her put a van lay her down smas her up because she can't walk she has to be in wheelchair. How would you want that be your mother and be treated like this. Very unprofessional and you need to go out of business​ read more

I don't remember his name. But he was a awesome driver. Very kind. I would recommend this service for anyone.

strip had me waiting for a ride all morning which never came. The worst service yet.

This company never arrives within a reasonable time. Always give you so sort of shit that they haven't found a driver to pick you up.

On Sunday we scheduled a pickup for transportation to the airport for a Monday morning flight. Two phone calls and 45 minutes later and they are still not able to dispatch a cab. We are now driving to the airport and will have to park in long term parking for 3 weeks. Will NEVER rely on this company again! Very very disappointing, and not a pleasant way to begin a trip. read more

Great aspects - automated system is easy and dispatcher was thorough. If you need transportation in a timely manner DO NOT USE THIS COMPANY. We needed to catch an early morning flight and the dispatcher let me know that their company does not give or guarantee and ETA. How can you book a cab that tells you upfront that they are on their on schedule and do not respect the fact that their customers have crucial timely needs. read more

I booked on Sunday for a 6am Monday pickup. I called at 5:55 to see if driver was on the way. Nope. It had not been assigned yet. Unacceptable. Then they called back and said someone would be there at 6:25. I needed to be at airport at 6:30. I called AAA Hoosier Cab and they had someone at my house in 4 minutes. Call AAA Hoosier. I know these are challenging times but if you take a reservation take the reservation! read more

This can company sucks. Everytime we call for a ride,they give us the same response,nobody has picked up the call . Please don't call these guys. read more