This is a new problem, at least for me. After arriving at the airport, I confirmed an Uber pickup in 5 minutes...then it moved to 8 minutes, and then after 5 minutes, the pickup time move to 15 minutes. Of course, by that time I had NOT taken a possible earlier Lyft ride. Uber tricked me into "submitting" my request and then kept pushing back. read more

Make sure you don't cancel their rides 5 minutes before unless there is an emergency. This is the second time we have had a 4:00 am pickup cancelled within 5 minutes for a ride to the Logan airport! read more

No phone, only text support and they just want me to go away suggesting bogus reasons for the over charge and ignoring my experience. Share Details (Required): I booked an UberX ride ($7.93) then cancelled because I would miss my connection. I tried calling several times and no one answered. I texted several times. Eventually the driver called ( 9 minutes out), but the connection was really bad, but I believe he understood to cancel. I checked 'cancel', and 'I don't want another ride' or somesuch. Another driver showed up and I decided to go instead of waiting another day and to accommodate him. He barely spoke english (Azrbaijani), but made me redo my trip online before we left. I asked him if the ride would be the same price as the original. He said yes. I was charged $21.96. Akobir was very personable, though. would like to leave him a nice tip as he was very helpful, but only after this is resolved. Julian read more

Someone stole my identity and created a second uber account and charged my bank card. I attempted to contact uber and I can only get AI responses instead of someone who can assist me and shit down who ever is using my bank card information. They confirm that someone has a second account with my bank card and it's not the account I use but they refuse to give me any information to resolve my complaint. read more

Driver couldn't find main entrance to Gainbridge Fieldhouse!!!! Spoke to him 4-5 times to direct him without success. Walked up and down in front of Gainbridge without ever seeing him. He apparently gave up. However, he said I cancelled the ride and charged me a fee!!!!!! Uber eventually refunded me. Luckily, Lyft responded and picked me up within minutes. read more

Unbelievable. Requested a ride and the app said the uber driver was 2 min away for 10+ minutes. When I texted the driver I learned he had a flat tire but he refused to cancel the ride. BS now I am tagged for cancelling. read more

Just got ride with Uber in Indianapolis. Crystal was my driver. Car was very clean and she was very professional. Did price and time comparison with Uber and Lyft, Uber was hands down the best option!!!! Nice job!!!!! read more

I had a cruise to Alaska for 5-20-24 planed and paid for and had an Uber scheduled for a 3:40 am pickup and it showed the driver and then came time and it was deleted. Tried for 2 plus hours to get a ride to the Indy airport and never got one to show. Missed my flight and cruise that I had planned for over a year. Will never use UBER again. read more

Needed a ride to the airport, booked a week ago. As of 1 hour before I was supposed to get picked up....it's still searching for a driver. SMH read more

Uber - Taxis Near Me

I left my mom's wheel chair cushion in the trunk of the Uber. Called him back to return it and he refused. Will never Uber again.

Ok this is the worst company I have ever had to give my hard earned money 2 they show up late all the time today in particular was the worst experience the guy was at the other building I had to track him down then he took the wrong way after I told him the faster route and I was about 20 mins late to work it said my drop off was at 801 got there about 821 and the driver didn't even understand we were at the goodwill the gps lady was talking but he don't understand it...Shit maybe u guys should educate your driver's on how to understand and speak English I mean this is America it's not like I'm in there country...last I'll never order a Uber till I die I'd rather walk... read more

I hate Uber it always says no cars available I can new get a ride, Lyft is the same way and Express ride never answers the phone I just Muncie Indiana. read more

Uber - Showing no cars available - Taxis Near Me

So, engine light came on, needed a ride to my doctor, thought I would try Uber. Went to the site, set up a ride for a specific time, ,driver shows up in my driveway. I explained the pick up was 2 hours from then, she said she cancelled the ride with no charge. I went back on app, set up a ride again for the specific time several hours from then, and again the app sent a driver. I sent that driver a message and said the pick up time was 1 pm, not now. So, he cancelled. I have now been hit with two charges for cancelling when it was the uber app not working properly and I can not even find a method for contacting Uber to discuss their problem with scheduling. read more

I requested a ride from the airport to downtown and Anthony, who drives a brown Chevy Trax, accepted the trip. He did not leave the staging lot so after 5 min I called him to ask if he was picking me up. He hung up on me and cancelled the trip. I attempted to report him to Uber but have given up after 4 unsuccessful interactions with Uber support - a complete waste of my time. It appears that when a driver cancels a trip that Uber does not keep a record of that interaction between a driver and a rider. Plus it appears that the support team is on a script and cant respond unless a trip is recorded. Next time I will just take a taxi.... read more

Uber dose not deserve any stars my wife was a new user and she ordered Uber and paid $36.05 for a ride we accidentally got in the wrong car which the driver took us back to the pick up spot they still took out $36.05 when my wife tried to contact them she found out they do not have a customer service line instead they have online chat when she explained to the person on line what happened they wanted her to upgrade her Uber account asking for her debit card information again. She deleted the app. Do not get Uber hell if there isn't a customer service number for people to call that's kinda fishy isn't it? read more

Uber - Proof Uber took the money out of my wife's account she has not been reimbursed - Taxis Near Me

Watch out for the unauthorized charges of $25/mo for their "Pass" They just automatically charge your card as soon as you use Uber. Sticking w/Lyft read more

Okay, so this is a review for the second uber driver, not the first. The first Uber driver (Louis I think his name was?) he was absolutely great! Fantastic! Kept the atmosphere comfortable and asked me and my mom some general questions, joked a little. Overall this man proved to me that Uber is not a horror story waiting to happen. Thank you Louis for being so nice and an amazing person! The second guy, (Jeremy was his name maybe?) He was subpar, unprofessional, was gruff and did not speak for the majority of the ride. Complained about not knowing how to get to my destination (I needed to be at class on my college campus which is in a certain building.) He demanded to know the address of the building (I could only remember the address for campus center) so that's where he took me. He then drove my mom home, in complete silence and started complaining about everything once he arrived at her destination. Maybe he was just having a bad day? I don't know. The star rating is for the second uber driver, not the first. read more

I'm literally deleting the app you will have drivers who basically around the corner and then they drop the drive I've been waiting for 45 minutes in a Uber because they will accept the drive then cancel that shot is unexceptional if I could give 0 stars I would just Lyft the price maybe more but at least they treat you better as a customer!!! read more

I am so pissed at Uber right now. Not the drivers. If it wasn't for the drivers they would get 0 stars. I have no issues with the drivers. Yet, the app and the customer service or lack there of. They do everything via App, online emails or messages using categories that may not be relevant. I sent like 3 different messages and this was the response. See Below to "1" of my ordinal messages. I Sent a gift card via online for $25. Uber says to use your cell contacts. Well the number in my contacts is no longer in use, so it went to nobody. This person had multiple contacts and I just simply clicked on the wrong one. They will not refund, transfer to correct person or anything. Just, Oh well, oops you are out of money. #Uber Hi Delonda, Thank you for writing in. Sorry to hear that the gift card was sent to the incorrect person. Uber gift cards are not refundable, returnable, or replaceable, even if sent to the wrong person. We apologize for any inconvenience. To read more about Uber Gift Card terms and conditions visit: uber.com/legal/gift-cards/en-us Thank you for understanding. Sent by Subrina P. on Friday, January 12, 2018 at 3:22:45 PM PREVIOUS MESSAGES Switch The Payment Method To: : I purchased an Uber gift for $25 for my son and it went to wrong contact number of: To: (###-###-####) Purchase Date: 12 Jan 18 From: Delonda Switch The Payment Profile Also? : It should have went to: (###-###-###) (Person's Name) l. He tried to use it and it said it was applied to somebody else's account/number. Please refund, remove or switch to correct phone number. Sent by Delonda. on Friday, January 12, 2018 at 2:12:35 PM read more

Ordered a ride home. Original price was $28 and some change with a 19 minute pickup. 17 minutes after I booked the ride it got canceled. Instantly I tried to re-book the ride, price went up over $10. I hope the loser that canceled was finished for the night because it seemed that surge pricing kicked in and the greedy fuck dumped me for a more expensive bitch! Next I ordered a LYFT for $13.99 (cheaper than Ubers original price)! FUCK UBER....USE LYFT USE LYFT USE LYFT read more

I assume the bad reviews here are frustrated cab drivers? Uber is by far the best thing that happened to transportation possibilities in Indianapolis. I use Uber quite a bit and I have always been happy with my experience. Even the worst Uber car was better than your typical Indy cab. Of course there might be bad drivers - but you have the possibility to rate them! So there is a pretty strong incentive for Uber drivers to behave decently. And most of the ones I got were friendly, polite and had a well maintained and clean car. And yes, Uber does not run meters. They run their app - and you get a summary with the exact route and the exact calculation of the fare at the end of your trip. So if there was something fishy, you actually get proof of it and I am sure Uber will take care of you. But honestly I never had to complain as all of my 20+ rides were great. read more

Was in Indy for the July 4th weekend and managed to take Uber 4 times. 2 rides were completely uneventful. That's what exactly you want in a ride service. 1 ride went fine, but the car smelled STRONGLY of cigarette smoke. 1 ride was comically awful. The driver couldn't find us, but when he did, showed up in a smelly, older Dodge Caravan with heavily stained seats and upholstery. We were about halfway through our ride when I noticed that the bag next to the driver contained empty beer cans (I note the driver did not seem intoxicated, but disconcerting nonetheless and we got to our destination safely). I complained to Uber about the last ride and was sent the same form e-mail by two separate people. There's no way that this vehicle should have passed Uber's inspection, but I was told by two other Uber drivers that the company doesn't do background checks (obv. I cannot confirm). Really disappointed in Uber. read more

Second time using uber eats and will not use them again! The driver was over an hour late, we had missing items, AND she completely ignored directions given via text and over the phone. Even lied saying she was in our apartment complex, parked in front of the office when in fact she was still on the highway. We had to walk a mile, then wait in the rain and walk back with our food! The first time was about as bad. We had missing items, and the driver had us meet him at another complex because he was dropping two orders within a mile of each other. Just don't use this service. Further more, going into the uber rideshare service: don't use this either, at least not in Indy. First off- no customer service, they never respond and you will never speak to anyone on the phone. Secondly- the foreign drivers for uber are SCARY. Comparable to taxi drivers in Las Vegas, only multiply the speed limit by 4. Third: I have had uber drivers "get lost" with me giving them proper directions and I have been charged for the ride. They will purposely stray from the course, in order to compromise your trip and get more money out of you, they assume because you are in their car you dont know the city or know where you are going. I have also been purposely made late for work, had drivers drop my ride in the middle of giving me a ride, had to walk blocks or miles to meet drivers who were lost or just not willing to show up and had drivers show up that were not my driver. I have also had drivers argue with me that my destination was incorrect and drop me off miles from where I was supposed to be dropped off. Fourth, if you compare the rates to lyft, it costs more. Last- lyft is just a better service in Indy. They offer promos, their drivers stay the course, there is real customer service and their drivers are properly vetted. They are also polite, professional and their navigational service seems to be on point. I have actually had lyft drivers forgo their navigation system because they knew shorter routes and could save me $$. Lyft is very customer based, so if you are in nap town and need a rideshare, get a lyft. Not an uber. read more

I've used Uber several times, and its awful! There is no customer service to speak of, if you send an email expect to wait for a reply for days if you get one at all. I got a ride from one guy without a shirt on and the back seat trashed. Another ride I got he took us 3 miles the wrong way pulled a uturn that was not legal and did not care. Yeah, they are not cab drivers. But cab drivers have standards (of some sort) So I have used them maybe 20 times, out of which 7 were nice. Overcharging and dirty cars and drivers. read more

I use Uber a lot in Los Angeles, and was coming in town for the Indy500. As I prefer Uber to Taxis, I went here to check them out. My experience was excellent! The cars and drivers were all top notch, and their service was impeccible. I actually had an "Uber First". I got the same driver twice! (So Los Angeles must be a lot bigger) read more

This is a 1 Star not because of the drivers...but because TWICE last week when I contacted Uber for a trip-- a local TAXI showed up about 3 mins earlier...and hung around till my Uber ride showed up...which leads me to believe my request for a ride is NOT secure. I wrote to Uber twice but got no response...so be very very careful...you now have a taxi waiting at your home ...until you leave for your Uber ride...CREEPY ! read more

First time riding Uber today. Rode twice to and from a brewery event. Great service and good clean cars. The first driver didn't seem to speak English very well so that was a little hard to deal with. Plus, our event was in the fairgrounds and he didn't seem to know that he could drop us off without paying to park so we got out on the street and walked in. No biggie. On the ride home, the first driver canceled on us for the same reason. The second one, however, was great! We were lucky he was dropping off someone for the Fuel game so it was an immediate pickup. He was so friendly! I would love for him to be our driver every time! He seems to really know Indy so it was nice that he wasn't necessarily a slave to his GPS. Now that I've done it a couple times, I wouldn't hesitate to ride again! So handy & a great way to DD. read more

This rating is way to high you save at max 50 cents a ride. Uber has canceled rides on me now making me have to wait over 40 minutes for anyone to be anywhere close to me even though I pay extra for this premie service! Lyft on the other hand was about a dollar more expensive but got there in 3 minutes compared to 40. Uber is now truly a last resort. read more

I don't like to give negative reviews. I understand people are trying to make a living. Uber Eats offered $25.00 off for a first order. Of course they had no driver. Door Dash did. So that"s the end of that. read more

Uber eats support is horrible. They don't understand english or something I've been trying to get a 30$ payment for days now it was supposed to deposit within 2-3 days which would've been 2 days ago. uber is saying it's been received and all good. neither me nor my bank has seen such payment after contacting my bank and they saying the payment needs reissued Uber eats refuses to deal with the issue at hand read more

They charged us $411 to go from downtown Indy to FISHERS - 26 miles....in a minivan...... ill stick to Limos and cabs from now on.....I went ahead and gave my F's on Angies list and you should too! This company is nothing but a bunch of dishonest crooks, dont even respond to emails. other people took same ride for $65???? read more

Every time I try to login to Uber to order calve it kept sending me back to Facebook or Gmail to login even when I had the correct password and screen name. Tried calling Uber but never could find a phone number for them to speak with a live person question answer tabs do not help. read more

I wish I could give a minus number as my review. Just ordered from Uber Eats for the first time and the driver stole my food, charged my card and didn't even try to deliver it. I verified my address online, by text and by phone but was told my order was canceled. Kutlu was listed as the driver. Hope he enjoys his stolen food! read more

Uber in Indianapolis is terrible. Had 2 Terrible situations where one got us to the destination 20 minutes late. Another it said 6 minutes and then went to 13 minutes. Terrible service. I don't care if I was charged, the service and respect is terrible. read more

Uber service in Bloomington is great; no complaints about arrival time, or drivers. However, this morning I had to use an Uber because of car issues and because the temperatures were in the negatives, Uber had a message stating that the rates are increased- but it didn't say by how much; it only quoted the "typical" $9-$11. Well, the driver took me from my house to work which was 2.7 miles and the cost was $23.94. Yep, that's right... almost 24 dollars for a 2.7 mile ride. I am extremely disappointed. If they're going to jack up the rates due to weather, then they should let you know that it's going to be more than double the rate quoted. read more

I have regularly used Uber for the last year and up until recently, I have only had rave reviews for the service, but I have been extremely disappointed by my last few rides. I regularly give my friends my promo code, which has allowed me to earn many free or significantly discounted rides. This past week I gave my friend my promo code for $30 off her first ride. We were going from Broad Ripple to Fountain Square, which is about an 8 mile trip. But after the ride, my friend received her trip summary and bill via email. It was listed at 14 miles long and a $65 trip. She was shocked because I told her the $30 code would cover our ride down. After looking at the trip summary, I realized it must have been a GPS glitch, because our ride was only 20 minutes and definitely not 14 miles long. I told her to get in touch with Uber and explain the situation, so that Uber, a company that I have supported since its launch in Indianapolis, could amend the situation. There was no doubt in my mind that this would be resolved. Turns out I was wrong. There is no way to speak with someone over the phone at Uber. So email was the only option of communication. The representative gave her a firm and resounding no, when she asked if they would be able to reimburse her for the miscalculation. She explained there was no possible way that the ride could have been 14 miles, but instead of looking into the situation, the representative explained that the cost and mileage were correct and that there was nothing they could do for her. This is not customer service. And if a company has customer service that is this poor and uncompromising, it is a company that I will not support. Until Uber can figure out a way to treat their customers like people, I will not be supporting their business. read more

A disclaimer: I was visiting for the Indy 500, and typically use Uber in LA or NYC. I give Uber two stars here only because we used it quite a few times during our trip, and on several occasions had very professional drivers. There is one experience, however, that really stands out, and I think Uber should be aware of this. My friend booked Uber on his phone, so I didn't have the option to leave a review immediately following our trip. On a trip from the downtown area, our driver was either on drugs or was simply incapable of proper human communication. He didn't respond to several of our questions, and only later chimed into the conversation to tell us that he had a gun. This is terrifying. This is the first time I have felt unsafe using Uber. But telling your passengers you own a gun? Really? Completely inappropriate. read more

Uber is the far inferior version of Lyft. I thought I would be happy to take a "luxury"black vehicle from downtown to my home in broadripple, but the ride was stuffy, the driver was rude, and although the ride was free for my $20 free first ride, I would have rather paid Lyft or a Taxi to go home. read more

I can't tell you how much better Lyft's service is than Uber. Lfyt drivers seem to be more courteous and punctual. Uber for a while had an advantage in units on the street, but It no longer does. I know for sure that Uber is more expensive than Lyft and I have been a victim of Uber's surge pricing (up to 10 times the regular price!) Lyft too has an accelerated pricing schedule during peak times, but is limited to 2.5 times I think (usually less). This keeps driver's on the roads at peak times. Overall Lyft has better service, lower prices and an easier app to use. Why would you pay more for Uber's inferior service? read more

They charged me double for a ride and refuse to take care of it. Uber is the worst. I took the same trip twice (same mileage and same travel time) but one route was 3x surge pricing. Instead of being $96 (3x the $32 original fare), they charged me $200!!! Sorry, you're not getting a dime of that money. read more