The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Fast service. Great drivers professional pleasant drivers…read moreThis is a dependable taxi service

I had the most amazing experience with Lamont. He was so kind and quick to respond. When I needed…read morehelp with my disabled daughter he helped me. I will use his services again. 5 stars!

When I booked a taxi in October for an early morning flight, they showed up on time and was…read moreprofessional. However, when I called back in November, someone else got the call and I was told that "not anymore." It seems they permanently closed as of Nov 2024.

No call, no show for early morning flight. Waited 15 minutes past scheduled pick up time. Don't…read morebother.

Okay, so this is a review for the second uber driver, not the first. The first Uber driver (Louis I…read morethink his name was?) he was absolutely great! Fantastic! Kept the atmosphere comfortable and asked me and my mom some general questions, joked a little. Overall this man proved to me that Uber is not a horror story waiting to happen. Thank you Louis for being so nice and an amazing person! The second guy, (Jeremy was his name maybe?) He was subpar, unprofessional, was gruff and did not speak for the majority of the ride. Complained about not knowing how to get to my destination (I needed to be at class on my college campus which is in a certain building.) He demanded to know the address of the building (I could only remember the address for campus center) so that's where he took me. He then drove my mom home, in complete silence and started complaining about everything once he arrived at her destination. Maybe he was just having a bad day? I don't know. The star rating is for the second uber driver, not the first.

This is a new problem, at least for me. After arriving at the airport, I confirmed an Uber pickup…read morein 5 minutes...then it moved to 8 minutes, and then after 5 minutes, the pickup time move to 15 minutes. Of course, by that time I had NOT taken a possible earlier Lyft ride. Uber tricked me into "submitting" my request and then kept pushing back.

Found Indy Luxe through yelp and couldnt have been more happy! Went to See Phish at Deer Creek and…read moreoriginally were only going to use a car service for the first night but our experience with Tanish as our driver was so great that we ended up using Indy Luxe and Tanish all 3 nights. Great service, comfortable high end vehicles, and Tanish was always on time and we never had to wait to be picked up! Will definitely use them in the future!!

From the owner: Welcome to Indy Luxe! We offer luxury limousine services across all Indianapolis areas with…read moreprofessional drivers. Our services extend almost everywhere, including to and from the airport, as well as out-of-town trips to Chicago, West Lafayette, Bloomington, Fort Wayne, Cincinnati, and Louisville. The customer safety is our foremost priority. Our drivers bring over 20 years of driving experience, ensuring a safe and comfortable ride. We are dedicated to providing exceptional service, and we guarantee you will not be disappointed with your experience.

Zero stars My…read morehusband's flight was set to arrive at 11:30 tonight. I called this company in the afternoon to arrange a pickup. At 11:45, he text me saying that he had gotten no call & couldn't get an answer when he called the number. No taxi! He ended up renting a car to get home. What good is a taxi company that doesn't show up?!

I used this taxi company last night when the driver, Samuel, didn't turn on the meter and tried to…read moreover charge us. Since I knew the average cost of a cab from my destinations I disputed it and he called me a very disrespectful word. I was getting out of the cab when he said this and when I was outside of the cab I asked him what he said and he got out of his cab and walking toward me very aggressively continuously cussing at me and calling me the B word. Not only is this terrible business but that is not how a man should be treating his customers let alone a woman. He threw his business card at me and told me to go ahead and report him. When I called dispatch they wrote me off. I will never be using this company. This specific driver was Samuel and he was cab# 232. I would be horrified if my employees was representing my company this way.

I recently was in the disconcerting position of being without a vehicle of my own to drive, ( I…read morestill am) , so luckily , without too many what I consider to be ' unnecessary pre reqs', to wit ; minimal hassle, I was surprisingly able to get thru the process of requesting a 'Lyft', not once, but TWICE on this ONE particular day! The first trip was to a pre-scheduled doctor's appointment I had at her office in the city and, as usual, it's always 'imparative' I be 'timely'. Yes, she actually said that, and well, reason is obvious, I'm chronically late. I find it physically and mentally too challenging most days to leave the confines of my tiny world in my apartment, ah yes, jus me and the great world wide web. I no longer have what one would consider as having much of a 'concept of time'.. is all.. PTSD and too much of it . In any case I had a lovely chat with James, the gentleman that was my initial Lyft driver that day and I found the ride to be pleasant , most things are not if I'm about, but this is a review after all and he scores nicely across the board to include the cleanliness of his vehicle. The same I myself cannot be acccused of having, I felt safe enuf and that's a point. My next Lyft accommodation arrived later at Penn Station. Champagne was a rather ' breath of fresh air' after the dreaded monthly trip to my doctors office , she arrived within 2 minutes of calling for a car and she was waiting as I walked out the door, I remember being surprised at her quick arrival and her cheerful greeting was genuine and welcomed. She struck me as a lady taking care of business and that is after all, what ladies do best , I enjoyed our easy convo on the way back to my apt as we lamented to Lauren Hill about our family. She was a competent, consciences driver with my kinda swag, thx kid. Lyft - Does what it says, for me, in more than one way... yes I'm influencing...

1.) Live person for Customer Service (priority) 2.) Chatbox…read morescam tries to charge (or get Payment Info) for their so-called "services" 3.) I had technical issues. After annoying chatbox with "Pearl" of CONSTANTLY repeating the platform issue, "she" or it transfered me Without Permission to another website call Just Answer - Another Scammer. 5.) SHORT/BRIEF Tech complaint cost me the UNAUTHORIZED charges of a total of $70.00! NO SERVICES RENDERED!! 6.) More than 50% drivers indy experience do Not Speak English. Frustrating, as I am NOT United Nations Interpreter. 7.) Late time arrival causing problems with doctor appointments giving myself an extra 20 minutes to schedule a ride to be on time. The day before, I scheduled a ride on my app at 12:42 p.m. One driver was stuck on 15 min arrival to my place. Another driblver picked me up. Because of his expeditious and GOOD driving, I TRIED to give him a 25% customer tip (type $ amount tip). Which leads me to ... 5.) The appointment needs Much Improvement with their platform. Finally 6.) The platform CHARGES you by Partnering up with a known scammer!

On March 4th,2026 I contacted Z-Trip Cab Company and spoke with there AI Phone Service, I requested…read morea Cab to pick me up at Walmart on East Washington Street Indianapolis Indiana. After about 25 minutes no Cab showed up, I then called again the live representative said that the Can picked me up at Walmart, I said that's funny I'm still here waiting on the cab it's raining outside I'm 67 years old handicapped Where's my cab ? He said you want to speak to my supervisor I said yes no one came on the phone then a cab driver for Z-Trip contacted me that he was on his way 45 minutes later I was finally picked up this is ridiculous me and dropped off at my home address The charge was $28 little pricey I ended up giving the driver $25, I will never request another cab from Z-Trip this is a horrible company very disrespectful especially to senior citizens I would never recommend this cab service from now on I take Uber or Lyft. If you're reading this review please leave a comment and post. No five-star review and no thumbs up in my opinion the city of Indianapolis needs to investigate this company and see what's really going on I've noticed other bad reviews on this company. Thank you have a nice day

Today is the second time I had an Dr appointment scheduled and had to reschedule because Ztrip…read moredecided not to show up. They even sent a text to confirm today's appointment yesterday. Which I did confirm. They are not professional and I do not recommend them. VERY DISAPPOINTED!!