We've been a regular customer. We've called them for both work and family trips. Andrei has been…read moreour driver a lot of the times. He is always on time, they always help out with our luggages and very accommodating especially when my daughter was younger they would provide a car seat for her. They also always have bottles of water in the limo which comes in handy during the summer.

Flying into ORD for the first time in 40 years, I wanted to avoid picking up a rental there and…read morejust wanted to get us to our hotel. Home James was first to respond to my request for a quote when I researched car services, and provided detailed and competitive info. I'm glad I chose Home James! Our flight was delayed out of LAX, but they kept in contact throughout. The driver met us with a smile in baggage claim and the vehicle was spotless. Great service and nice people - can't ask for more!

Everything was great. Timely staff picked me up and dropped me off in a recent-model Lincoln…read moreNavigator. Staff were friendly and attentive while driving. Prices were reasonable, will use again.

Great car service. Very professional and reasonable pricing. For an extra nominal fee they will…read moremeet you at baggage claim and assist with your luggage.

I see this company has very high ratings on Google reviews and Yelp. That's why I booked with them…read morefor a ride to Midway. It's the first time I booked a car service without talking to a live person, but decided to pull the trigger. They send automated texts and emails, including the name and phone of your driver. I tried calling and texting them the day before just to be sure everything was set up, but they never called or texted me back. Of course, the next morning the driver is nowhere to be found, so I call him and he says "I told Grid yesterday I couldn't pick you up". I call the service and they start scrambling to figure out what went wrong. They call me frantically with some BS story that the driver went to the wrong address. The. They said they had someone on the way (20 mins away). I told them to cancel it and I just ordered an Uber, which arrived in 10 minutes so we could make our flight on time. I'm clearly in the minority here, given their ratings, but you don't get more than 1 chance to let me down for something like this. They still have not emailed or called to acknowledge cancellation of the return pickup or to apologize for totally screwing this up. All these guys seem capable of doing is sending automated emails and texts. We're never using these guys again.

Always reliable on time and a classy business. We have used them for wedding and airport…read moretransportation. Always very nice and accommodating.

Recently did a night on the town with Shytown Limousine and our driver Rob was amazing. The guy…read morewas handsome (can I say that? Lol!), dressed to the nines and he had a BEAUTIFUL SUV. Very clean and stocked with cold adult beverages. Needless to say my friends were quite impressed. He was super kind and polite and made sure everyone had a good time. I'm sure by the end of the night we were quite obnoxious but Rob was 1st class the entire time. I've also used them for airport transportation and these guys are pros. Some companies simply provide a black car, but this place provides THE BLACK CAR SERVICE! If you have been using car service for as long as I have then you definitely understand the difference.

Always on time, passengers are pleased, no drama on the billing. Need I say more?read more

This was my third time using Americar Shuttle and I was once again pleased with the reservation…read moreprocess, professionalism and flexibility with reservations details. My driver was friendly, on time and arrived with a clean car. My only con would be the lack of refreshments. I am not sure if this is guaranteed within their service but the last few times I booked the driver had bottle waters available. I just expected this amenity to be consistent considering gratuity is included within the pricing. Overall the service was great but I believe this company may outsource their drivers so I may use another company that has a standard when it comes to vehicle model etc.

Got no showed. Main company number doesn't work. Driver's goes straight to voicemail. No reply on…read moreemail sent.

This was my first time utilizing Echo's service. The previous reviews did not disappoint…read more The service was excellent. The driver was early, friendly, and there was plenty of room for our luggage. I would certainly recommend them for anyone that needs an airport transfer, or any service.

Great service and on time; our original flight to ORD was cancelled and rescheduled for 1 day…read morelater. One text to Echo and we were re-booked. Vehicle was clean and newer, Omar our driver was very professional

Our driver was a bit late due to traffic, but Xavier adjusted our rate accordingly without thinking…read moretwice. Stand up guy. Once we did hop in, the limo and the driver were great. He even stopped back by the restaurant later that evening to drop off the cell phone my drunk girlfriend had left in the back!

Avoid! Do not use. DID NOT SHOW UP OR ANSWER PHONE…read more Reserved (well in advance) an 18 passenger limo for an airport ride. My first warning should have been the fact that they don't have pictures of most of their vehicles. Received confirmation of everything 2 weeks in advance. Day of the pickup I started getting nervous as I had not heard anything else from them since. No text, no driver information. As it got closer to the scheduled pickup time I started calling. No answer. Phone goes to someone's cellphone vm. Decided to email. No answer. Ended up splitting my group into 4 separate Ubers/Lyft. Was not a fun way to start the vacation. Eventually they got back to me apologizing and said all of their fail-safes failed. Claimed it never happened before. They said they would offer to (if available) take us home from the airport for free. Naturally, they weren't available for our flight home, but said they were going to look into alternative arrangements for us and would get back to me shortly. Never did. Bottom line, spend a little more and go with a large, reliable company. Stay away from xecutive. Also looks like many of their 5 star reviews are fake and/or friends.

Needed help picking a golf bag from one address and deliver to me. They were great…read more Easy communicate with

Prompt, courteous and professional drive to & from ORD in a BRAND new vehicle. Our logistics…read morechanged multiple times & O'Hare Taxi was flexible. Very good service for our trip.

Excellent Service!! Arriving on time, clean and spacious…read morevan, friendly and safe driver, and the unbeatable price, I couldn't ask for more! Their pick-up locations include Hi Chicago Hostel and other hotels, like Essex Inn and Hilton Garden Inn. I highly recommend this service, especially for travelers with heavy luggages.

This service was super efficient and prompt! Lovely clean vehicles and safe driving too. Would…read morehighly recommend using them! I have already made secondary bookings for my family and they will be my go to for any chicago trips!

on time got my pickup. helped me in and of the vehicle. very professional and kind. Already…read morerecommended to friends.

On time very clean vehicle and safe driving What more could I ask for Best service I've ever hired…read morefor travel highly recommend very friendly staff