After declining quality of care at my primary medical provider, I originally gave Zoom+Care a try, just to get my prescriptions updated and whatnot until I found a new provider. Surprisingly, I have found Zoom+Care to be an excellent substitute for my previous provider. I even bring my kids to Zoom+Kids. Aside from the perks that come along with all of the Zoom+ locations (which are many, and a selling point on their own), I'd like to give a special shout-out to the PA, Lauren Small. I went in for a wellness visit, and not only was she incredibly helpful in helping me continue on my path to wellness, she also remembered me after over a year, and was very friendly and helpful with suggestions and solutions. The rest of the staff was friendly and helpful, as well. I left feeling like I had some control over my health, and thankful for all of my friends at Zoom+Care. The cherry on the top is that I got my blood test results in my email inbox within 24 hours, with helpful comments from a Zoom+ provider. So, within 24 hours I was able to make an appointment, go to that appointment, have blood drawn for blood tests, AND receive the results. I, like many these days, have an extreme aversion to talking on the phone. Zoom+Care's robust online communication system means I don't have to talk on the phone with ANYONE, and that might seem like a negative to many, but is a HUGE POSITIVE to me. read more

The clinician was fine, but the billing staff lied to me about insurance benefits repeatedly and then harassed me for months. AWFUL experience, I do NOT recommend it. read more

Called and scheduled an appointment for this location and was told there was a spot open 10 minutes from the time i called. When i showed up there was apparently nothing scheduled, and i was told i could not be seen. I guess i can't just assume that verbal confirmation of time and place for an appointment = actually having an appointment? read more

We came at 7:20pm and saw the sign asking us to come back at 7:40pm. We waited because our daughter's hand was hurting. We were told to make an appointment, and the next one would be at 9:30pm. Why are they calling it an urgent care clinic, but it is instead an appointment-needed clinic? read more

I know they hire anybody that's been in the same room as a medical pamphlet to be a "Physician" at these places but for a $30 copay I at least expect them to be somewhat thorough or at the bare minimum at least care. My girlfriend went in for a nasty cough that she had for 2 weeks and Mark (aka the man posing as a medical expert) did 0 tests and totally brushed her off saying it was a common cold and she'd be fine. 5 days later my girlfriend gets severely worse so we go to a real Doctor who immediately identified she had a very serious lung infection after some simple tests. Thanks Mark Will never waste another penny at these scam facilities with frauds posing as professionals. Would recommend anybody else do the same read more

I've used zoom care in the past and been satisfied, but had an appointment at this location today and I could not have been more disgusted with their level of care. I work in healthcare myself and this care was the most disappointing I've ever experienced. I went in for a couple reasons - one, to get a higher dosage on a medication I've taken for years (can't get in with my PCP for months). Secondly, have had terrible back pain and have been told I likely need an MRI. The provider said she couldn't speak with me about any other issues, and if I wanted to address that I could make another appointment for another day (WTF?). I think the entire appointment was about 5 minutes, and she quite literally did nothing helpful aside from give me some referrals. She was not warm in any way, and it was a very uncomfortable experience. Not good when someone is struggling already, in any way shape or form. Here's the kicker - THEY TOOK NO VITALS. I'm predisposed for hypertension. At the end I asked them to at least take my BP, the nurse just sort of stared at me blankly with a "not happening" look. I cannot explain how shocked I am that vitals were not done first thing, REGARDLESS they should be for any patient, especially when the appointment is classified as illness/injury. Finally, as I was leaving there was a girl in the lobby who was clearly VERY sick, as in bending over eyes closed hyperventilating sick. They told her they couldn't see her!!!! I understand appointments are needed, but the clinic was clearly empty. At least refer her to the ER! Or do SOMETHING! THIS ZOOM CARE SUCKS. DO NOT GO. They care about making their money and getting their "patients" in and out as fast as physically possible. Gross. read more

Don't come to this location. They don't even test blood. They don't have any imagining service. And the PA (Gupta) that saw me was very unhelpful. I had to ask/beg her to please check my prior blood results. At the very least, go to a superlocation where they can do testing. I had serious symptoms of abdominal pain, light headedness and shaking. All i they could say was take fiber and take this referral to the GI. No testing at all other than an urinalysis read more

I can't finish my previous review pointing out other people have told me the same thing happened to them at ZoomCare in Cedar Hills with refusal to provide antibiotics that resulted in patients declining and developing pneumonia to the point of having a pulmonologist neighbor stop her and ask her if she should go to the hospital. He said the treatment she was given should have included other interventions. WTH? This is extremely serious. Have people died? Does anyone know? You have these arrogant individuals posing as doctors in the know that clearly do not understand how flu's and colds work on people over 50 with asthma and a history of pneumonia when the weather changes. Proceed at your own risk folks. Read below! There are other patients with the exact same complaints. Infections given no antibiotics. WTH? These doctors are sick! read more

It's unfortunate because if they would have just listened to me in the beginning, I would have given them 5 stars. I have been there before with no issues. I knew what was wrong and explained it, in great detailed, as I've been treated with a specific med before. I knew the outcome of it and said with this med...another issue with arise. Did I get a prescription for that, no. I let them know today. Now they want me to come in to bill me again even though it's the exact thing that happened 5 months ago. It's to create another encounter, bill insurance, and collect money. They did it last time as well. They got me to come in 2-3 times. Last time I'll use their services. read more

Chris was a good listener and took his time. Clean office and office staff was kind. I would have preferred a doctor just for our needed tx.

I just had an awful experience with the staff in the clinic, and they are Arisa and a guy at the front desk. A couple of days ago, I visited a doctor in the clinic but am not getting any better, even worse. She told me if I could not get any better, I should come back or follow up with seven days of free Chatcare. However, Chatcare can not be connected, not working at all after quite a few attempts. Then I had to reschedule an appointment since I felt really awful. I did not know they would charge me again for the reschedule. I arrived at the office 15 minutes in advance. The two staff repeated their rules: "pay first" and had no interest in listening to my explanation. I was feeling horrible and sweating while I interacted with them, telling them" I feel really bad now". However, they kept saying "you should pay first and that's our rule." I felt I was treated like shit. Then I went outside, took a deep breath. The appointment was 5:15 pm, and at 5:17 pm I returned again, they told me that they had canceled my appointment and refused to treat me, also they wanted me to pay extra money for wasting their time. I do not think such a clinic should be liked and trusted if they continue to treat their patients poorly. Later, I learned that they deliberately have no a general manager or provide a useless number to you if you have any complaints. Also, I want to let the clinic staff know that you have the power, rules, authority, and philosophy to run your business. It is completely okay. As a patient, I can not do anything else, but I can choose not to come to your clinic anymore and may suggest my families, relatives, friends, neighbors, and more not come either for protecting them from being treated poorly like you did to me, if you don't improve your service. read more

First of all, they don't check your temperature upon arrival. Every other medical and dental provider does this. In addition, I sat in the waiting room for 15 min past my appointment and the doctor wasn't even with anyone else. I had to pay out of pocket because Zoom wasn't able to get in touch with my insurance provider (probably because it's a Sunday), and then Zoom fails to call in two urgent medications to my pharmacy. I had to call Zoom three hours after my appointment to remind them. This place is a joke. read more

BEWARE! I have been going back and forth with both them and my insurance for over a month now with no luck. I paid my copay while there and weeks later they charged me more. I called them and was told my insurance said I need to be charged for a specialist visit, not primary. Called insurance who informed me that the billing doctor was a specialist, a name I didn't recognize because I saw a nurse practitioner, not a doctor. Turns out they billed me under the Chief Medical Officer. Trying to scam me for more money by billing this way and I still haven't received my refund. Make sure that if you go they bill it using the code of the person you visited because I'm probably not the only one they did this to. read more

Sceduled an appointment to go in and see someone about a chronic illness of mine. I went in and literally left 5 minutes later. All they did was check my temp, see if there was a scratch on my eye, and told me they could give me a referral and nothing else. After I went to the front desk, I asked about billing. It was 150 and I told the girl that If i could make payments and said I could pay 50. She said that was fine, took my card, and ran the whole amount. They were nice BUT it literally felt like you were just another $$ sign for them. If you want actual care, go to another facility. I'm really disappointed that 5 minutes cost me 150 dollars and wish I would have just set an appointment else where. read more

Do not waste your time here. you spend more time in the waiting room then you actually do in the office where they see you. The visits are so short you don't even feel relieved of your issues bc the visit is so short. They're not personable. You Omost feel rushed. I don't recommend zoom care I've been here twice. With all the great doctors visits I have experienced over the years this place doesn't not even compare read more

Have been bringing my daughter (age 6) here and am really impressed with this place. Lauren has gone above & beyond to reassure my daughter that getting the throat swap for strep throat is no big deal. We have had some traumatic experiences in the past. They are quick, easy & make it a fun experience. read more

In the last 2 weeks, I have used Zoomcare for a virtual appointment, in person check up, X-rays and lab work. I looked into Zoomcare as it has been extremely difficult to get an appointment with a physician when needed. The average waitlist is 3+ months out here in Portland. I was able to get an appointment at a Zoomcare location within the same day and I felt this was top tier service. Dr. Chris Palacios was extremely thorough and really listened to all of my concerns. I can't recommend him enough! Additionally, I couldn't even feel the blood draw when it was taken as the young man who took this is a true professional. Two days later I have access to all of my lab work with a detailed message on next steps to take. Thank you Zoomcare! I would be stressing/extra anxious if it wasn't for you and the team. read more

Seriously, this for me is absolutely the model of how urgent and immediate care clinics should run. I have been to the Tanasbourne location several times but recently came to this location for the first time. From the time I made an appointment (from my couch, online) to returning to my couch, having seen the doctor -- was under one hour. Okay, that might be even quicker than usual, but I've never found I've had to wait long at all to get in to be seen. For all of that efficiency, I didn't feel rushed. The doctor I saw was thorough, kind, and patient. My issue is now resolved too. I would recommend the Cedar Hills Zoomcare location to anyone needing quick, friendly, affordable healthcare. read more

Spoke with April to try and schedule COVID testing. She was extremely rude, this was my first experience trying to use ZOOM care and will not attempt again. read more

Another top-rate experience with what I guess is now called ZOOM+Care. I booked online this time (because it was the middle of the night, my favorite time to book appointments), and got their first appointment, at 9am on a Sunday morning. The website tells you who you will see, which I thought was a nice touch. I had already been to my PCP's office for this particular round of sickness, and he had told me it would get better on its own. Unfortunately, he was clearly incorrect, because by Saturday night I was worse with new symptoms including symptoms of pinkeye (my worst nightmare). Knowing how contagious pinkeye is, and knowing that my roommate would change the locks if I gave it to her, I figured I shouldn't wait until Monday to get it checked out. I got there 10 minutes early, which I realized as soon as I got there was dumb because I was the first appointment of the day, so it wasn't open yet. But a few minutes before 9 they opened the doors. The front desk person was again friendly and professional, and quickly updated my insurance. The PA (Physician's Assistant) working that day, Lauren Small, was extremely warm, friendly, professional, and helpful. She asked me all about my symptoms (in an empathic way! Surprisingly rare in medicine these days) before doing a thorough examination. She then sat me down to tell me that not only did I have double pinkeye, I also had walking pneumonia. Oh, goody. She explained what this meant, what I could do about it, and answered all my questions. She offered a note if I needed one to take off work. I had three medications prescribed, and Lauren brought two of them to me right away--the third had codeine in it (a controlled substance), so I had to go to a pharmacy for that. I checked out ($44 including two medications!) and was out the door by 9:15. For comparison, I was at my PCP's office for over an hour and got an incorrect diagnosis, not to mention probably at least a $100 charge (which I never know until they send me a bill a month or two later). I just saw that ZOOM+Care has added primary care services, and after this visit, I am strongly considering switching over. Thank you again!! read more

Wow. It takes a lot for me to be impressed with medical care (I'm a former medic and medical assistant) and yet, here I am... seriously impressed! I was able to speak to someone right away on the phone I got my appointment made. This included getting my insurance information and my personal information into their computer, before I even arrived. I was taken back within a minute after I arrived by the PA. She was awesome and extremely efficient; very communicative. The front area and the patient room was very clean, calm, and weirdly inviting. Lol I would definitely come back here. read more

I could not get anyone, at any location to answer the phone. Even the 1-844 number. I have had good care at this location, but it's so so frustrating to be on hold for 20 min when you need help. The online services are great, but no substitute when you need to speak to a human. Edit: in response to the below-I wasn't trying to reach a "health guru." I just needed to ask a basic question from someone at reception... read more

I have been a proud customer of zoom care since my first visit. Going to the doctor is never fun, but this place makes the experience tolerable. Just had to take my son there and he even mentioned that he likes this place. Who would of thought that this business model, which more places should use, would make a 9 year old actually enjoy going to the doctor. I am really excited that they are expanding their services to include dental and emergency visits. read more

I was out of town and got sick...major bummer. Made an appointment at ZoomCare and was very pleased with the service. The scheduling was quick, the cost was more reasonable than I expected and the staff was really nice. It didn't feel like an in-and-out service experience that I would expect from a clinic like ZoomCare. I'd go back... read more

I've used zoom care for myself and my children a few times over the years, and most recently I was seen yesterday. I feel compelled to review because it is a remarkable experience. From scheduling online for an appointment available in less than an hour, to fast check in, to the doctor actually bringing you back and treating you right away (no MA who asks you all of the same questions the doctor will, with a long wait in between) visiting zoom care is easy, efficient, convenient, and no more expensive than the long drawn out visit to an urgent care. To top it off, I was able to leave with a reasonably priced prescription without having to be miserable in a pharmacy waiting and waiting. A+! Oh yeah, and they're friendly too! read more

Went here at the end of November for a sinus infection. Was prescribed Flonase that didn't do squat. Went to another doctor a few days later and received some antibiotics that knocked it out in 1 day. Watch out for their billing. Was told my insurance was in network before I decided to visit. 2.5 months later received a new bill that was "past due". Made a phone call to ZoomCare and was told because the doctor that saw me had a special degree, he was considered out of network and thus the increase in my co-pay. Crooked outfit with crooked practices. You've been warned. read more

Covid test was nice and easy, but they said my test would come back in 3-5 days. I called them after 5 days and they said it would be up to 5 more days. It's been 6 days and still no results. I then went to walgreens, where I got my results in 1 hr 15 min. read more

Woke up feeling awful! Made an appt from my phone.. My appt was prompt and on time! Lauren small was fabulous. Knew exactly what I needed to feel better! Will definitely go here again!! read more

ZoomCare - Cedar Hills - Family Practice Near Me - Beaverton, Oregon

Lauren Small was amazing! Very friendly and knowledgable. I was in and out quickly, and they had the medication I needed there, no extra trip to the pharmacy. Best urgent care experience I've ever had. Would recommend. read more

Lauren was fabulous! This is what health care should be like!

This was my first time going to zoom. I made an appointment at 8am via the online appointment system, due to a issue with my right ear. I was greeted right away and within mintues of checking in I was seen by Michelle the dr. She asked some questions about my symptoms and quickly resolved my ear issue. I was in and out in 10 min and they provided medication right there no need to go to a pharmacy. Thank you to the staff at zoom cedar hills. I have already recommended zoom to my staff @ work. read more

This location is the 3rd I've been too. Each visit has been quick, efficient, friendly, warm, informative and truly pleasant. They make seeing a Dr. A pretty pleasant expierence. The staff member to greet me upon entry was super nice and helpful. I saw Dr. Tina Barber on my visit and she is just amazing. Easy to talk with, funny, friendly and so helpful. I would recommend Zoom care to anyone. read more

I was happily blown away by the treatment I received here today... From the scheduler who helped me stay calm when I initially called when in shock, to the receptionist, Alicia, who was friendly and professional, to the doctor, Lauren Small, who was knowledgeable, professional, friendly, and empathetic. They were prompt and kept me in good natures during the visit. Grateful to have both this medical model and staff nearby! read more

Revolutionary health care! No line up & wait, get an appt online. The provider was thorough and knowledgeable. Prescriptions on site. ZoomCare has figured out the marriage of Healthcare & Customer Service! read more

Called and made the appointment in the morning and was able to get the first available appointment and hour and a half later. I was very impressed by my entire experience with all the staff there. The doctor came out to meet us in the lobby and was very easy to talk to and caring. We were in and out in 20 min! The fastest doctor visit I've ever experience. read more

I've had several good apts with zoom and then I just had a chat with their NP because I am still coughing up some thick mucous from my lungs after a week of antibiotics. The NP told me this is normal and was happy to hear my sinuses were clear. FYI I NEVER had sinus/nasal congestion. I requested a week more of antibiotic and you would think I am drugy asking for pain meds. Nobody I know takes antibiotics for fun. At worse case to have a clear clinical picture she should of recommended another appointment instead she said " I am glad your feeling well" read more

Would never do ZoomCare again. Doctor was very unprofessional with jokes and was extremely misleading about pricing. Receptionist pressured me into staying when I asked why the price was what it was and how my insurance didn't apply to anything that I was getting done. Professionalism and clarity with customers are not their strong suits at all. read more

So I had my first visit here the other day. The provider, Lauren Blanck, was awesome. I had a great visit. The aftermath of the visit was terrible though. I was told if I had any questions to logon to their website and submit a question. I did this twice and got no answer so I called to follow up and was told they had never received my questions, when the website each time said your question was sent. I then left a phone message and was told someone would call me back and still nothing. What started out great did not turn out that way in the end. I was highly disappointed and probably won't go back unless something really changes or I'm desperate. read more

The person who checked me in was a ray of sunshine, and the doctor was lovely. I was diagnosed quickly and able to purchase my meds onsite, and I was out in a matter of minutes. This is a very efficient and friendly urgent care clinic. Hope I don't have to go back anytime soon but if I do, I won't mind going here. read more

What's not to like? Made an appointment for 2:30 at 1:45. Was seen immediately, diagnosed within minutes, and got my meds on sight! Friendly staff, efficient service, and great prices. Clearly not like any other clinics I have visited. read more