Good overall. The crew showed up when they said they would, talked me through the problem, and got the drain working again. The price was a bit higher than I thought it would be, but the job was done right. read more

I hired Zoom Drain to fix a simple clogged drain. They sent an inexperienced technician who initially cleared the clog but then went back in aggressively and cracked the pipe, causing major flooding and extensive water damage to my home, including the first floor. Instead of taking responsibility, the company blamed the issue on "old pipes" and has been completely unresponsive to my repeated calls and requests to speak with a manager. To make matters worse, after causing thousands in damage, they had the audacity to send me a bill for hundreds of dollars. This business has shown a complete lack of professionalism, accountability, and customer care. I strongly urge anyone considering Zoom Drain to look elsewhere. read more

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Total rip off. I got Richard Waltz out here right after I got the Zoom Drain 'quote' and they fixed the problem immediately and effectively for 1/3 the price. DO NOT entertain these guys. read more

Spent $300 dollars to snake a drain, found a clogged section of pipe, swore up and down I needed a high pressure trailer to come clear the pipe and guaranteed it would clear the pipe. $1300 dollars later they got nowhere not a single foot past where they snaked. My advice to anyone going forward save yourself the money and go rent a power snake from sunbelt or HD. Tried to call the rep in Scarborough to settle on a reasonable price for their time and he just gave me the run around. Also they didn't show up on the day scheduled but called last minute and changed it to a day nobody was around to supervise the work. read more

We were initially very happy with the responsiveness of zoom drain. They showed up on time and cleaned a mess that a clogged pipe In a basement toilet caused. They also provided a video of where the clog was and the cause of it. The toilet was removed since it wasn't being used. We needed permissions from both our neighbor and the city due to where the crack was, so we told them not to come back and remove the damaged walls, etc. until we got that. While waiting for this, another back-up occurred because they didn't cap the space where the toilet was. We contacted zoom drain and they said it was our fault since we didn't have them come back. We questioned why someone with their experience wouldn't automatically have done this, to which they had no response. We now have to hire another company to take care of an issue that we already paid zoom drain to do. I would not recommend them. They did not take responsibility for the poor work they did read more

The best. Unknown blockage in septic took some effort to find. And did so without releasing sewage into house or anywhere else. Super knowledgeable, personable technician. Came out instantly on a Saturday night. Expensive but worth it. read more

They came out to unblock basement drain. Tech asked if I wanted Hydro Flush or snake. I said, "I don't know you are the drain cleaner" Went with Hydrio, signed an IPad approving a $350+ charge. Didn't work, only made a very slow moving drain. Tech suggested trying to snake, again another 350+ charge, signed iPad approving. That worked. so what was suppose to be a 350 job was doubled. They charge by the procedure, not the job. read more

We knew for the past few years that our septic tank has roots. When bathtub and washing machine use resulted in rinse water on the floor in the basement we knew it was time to get drain help. Zoom Drain was recommended by another company who did not have adequate equipment based on my drainage description. I phoned Zoom on a Friday around 2pm. She could book me for 8am Monday then saw that a technician 45 minutes away had completed a job. The Zoom team arrived around 3pm and before 5pm a clog was cleared, D box found, pipes examined and my questions were answered. Tristan and Joe worked well together, were polite and courteous, patient with finding the lids of the tank, and efficient in clearing the clog. When we presented them with the drawing of the septic they gave measurements for where the D box is for ease in the future. All in all I'm very satisfied with their work and clean up of the service call. read more

They are very responsive and very helpful, they do a great job. Explains everything well, highly recommend them!

I think it's fair to tell you why I won't be recommending Zoom Drain. First, let me state the positive - the worker was a nice guy to talk to. We spent quite a lot of time discussing old houses before he started the job. But two things prevent my recommendation. 1. I told him I would separate him from my dogs when he stated he didn't like dogs. That worked for awhile. I did assure him the dogs are friendly. But he was in and out of the house and one of my dogs was confused be being put out and brought in repeatedly. So instead I went outside when the worker went out. My dog was in the yard and when she came towards us he kicked at her. I then swiped at her and took her inside. In my mind there is no excuse for kicking a dog who showed no sign of aggression. I would never rehire a company that allows that to happen. 2. The worker opened the septic cover and told me the problem was a full tank. I immediately called my regular septic service. The worker assured me there was not a clogged drain. When I asked if he could use a camera or some other process in the drain he told me it wouldn't be worth it. After he left my septic service arrived and asked me to run water while they watched the drain into the tank. Nothing came through. They then said there was a plug and using the suction from their truck they removed the plug within seconds. So I paid your worker for telling me there wasn't a plug, whereas if he had completed the review of the situation he would have been able to fix the problem, and I wouldn't have had to pay two separate company's bills. I hope you can see that I have two legitimate reasons not to recommend zoom Drain- one, attempted abuse of a client's pet and two, a failure to adequately assess and solve the problem for which they were hired. read more

I asked for a free quote and the appointment was easy to schedule. Rob and Jesse came on time, were incredibly helpful and kind, and didn't lie to me about the quality of my current garbage disposal or try to sell me something I didn't need. They earned my trust and I will definitely use them for any future needs I have! read more

Hello My experience with James at Zoom Drain exceeded my expectations. He is the consummate professional. Knowledgeable, patient, communicative, and outstanding at the work that he does. He was very conscientious about keeping me updated on pricing as the project evolved, frequently letting me know the value of additional procedures as they related to solving the problem, what they would cost, and also sharing where we could save money. That level of communication and honesty is highly valued. Zoom Drain is lucky to have James. In addition to solving my immediate problem, he was a pleasure to deal with. He has a great personality and wonderful sense of humor. I also want to give a shout out to Caleb who was with James during the course of the remediation. Caleb also deserves high praise as he was very effective at helping solve my problem, communicative and very professional as well. Many thanks to them both, I'm grateful for the help they provided. read more

Had an issue with a backed up toilet. I reached out to Zoom Drain and they called me first thing Monday morning, had a plumber at our home by 8:30 and the issue was resolved by 9. Charlie was informative and clear with what my responsibility will be. Highly recommend. read more

The tech was nine but $265 for a drain clean out? My usual go to plumber charges 165.

Joe, this guy, is the best. We first used zoom drain over a year ago to fix our backed up plumbing in an old mobile home. This dude crawled under the tiny sink area and did everything he needed to do to help us out, being awesome, nice, and chatting with our 2 yr old and noisy dog, not letting them bother him one bit.We then moved and had the same issue in our new place and they sent him out the next day. Again, he was fantastic, remembered us, and took the day to get the issue fixed. Well, last night we had a huge leak when our kitchen sink pipe popped off and started pouring all over the floor. Joe came over the next morning and it took him literally 5 minutes to fix it!! We love having a reliable, knowledgeable and kind plumber that we can count on, who loves hanging with our son and dog too! read more

I've never needed an emergency plumber before, but when your septic tank is backing up into the house at 9 PM, you can't wait til morning. The dispatcher was very kind, and she had a technician call me in less than 20 minutes. Tristan arrived about 30 minutes later, spent time assessing, and got to work. He explained the costs before starting and exactly what he had to do. By midnight, he had cleared the clog and cleaned up. I was satisfied with the cost, considering how late is was and how much time he spent. I hope I never need this service again, but if I do, Zoom Drain will be my first call. read more

had to give at least one star to write a review otherwise zero stars. The person who answered the phone hung up on me when I explained it was an emergency then picked up and hung up again when I called back. complete dickhead. read more

Called in the afternoon and they had a slot the next morning. Tech showed up on time, despite snow. He was clean, polite, and helpful. The service was provided to resolve the problem and he had advice for things to deal with in the spring as well. The work was quick, effective, and he cleaned up after it. Highly recommended. read more

06/11/2021 - Very happy that we called Zoom Drain again. This time we had a major blockage of a sewer pipe. The technician, James, was outstanding. He worked through several options and got the drain unclogged and working. Cost was as estimated and James kept me posted about progress. Very professional and thorough work. Will definitely use Zoom Drain again and recommend to friends. Thank you! read more

Prompt service, courteous employees who know their stuff. Highly recommend them!!

We had our main line back up due to root profusion on Sunday afternoon of Labor Day weekend. We couldn't use any of our plumbing without splashing water and whatever else was coming down the drain into our basement. We had just bought the house a couple of months prior, so this issue was completely unknown and quite a surprise. Within 45 minutes of calling for service, the tech arrived (thank you Tanner!) to save us. He quickly diagnosed the problem, communicated exactly what needed to be done and our options of how to go about it, as well as what it would cost (there was an additional charge because of the holiday weekend, but we were told that up front before he was sent out). Once we agreed on the best course of action, he was able to get the fixed within a couple of hours. He was very experienced, knowledgeable and a great communicator. We were so relieved that this plumbing emergency was so quickly resolved at such an inopportune time as a holiday weekend. It was worth every penny to have it fixed quickly. Mental note- plumbing emergencies generally happen on holidays when most companies are closed! Luckily, Zoom Drain is reliably there to help when you most need it! read more

Joe G and the team did a great job taking care of the sump pits of several units in the condo complex. They were prompt, communicative and efficient. Very pleased with their work. read more

Robert S., one of the Westbrook Zoom Drain technicians, was extremely professional and helped my wife and I out with a sump pump problem within an hour and a half of our call to their main number. Robert was very knowledgeable and fixed our problem right away. Due to the excellent, timely service we received, we would definitely recommend Zoom Drain. read more

I had a plumbing emergency the day before tenants were due to arrive at the house. Robert S. arrived within the hour and quickly assessed the situation, went over the cost to repair, and calmly set about solving the problem. He was amazing ! I would call Zoom every time and there prices are great. read more