Good communication. Priced fair. Immediate response. What a positive experience dealing with Dennis…read moreand Galin? They know their stuff when it comes to water heater installation. Dennis gave me a straight forward answer on whether to repair an old unit or replacing it. Pricing is excellent for the quality work Galin performed. On top of it all, the work was initiated and completed the day after talking to Dennis. Thanks you for the excellent work.

First, he provided speedy service. Based on the diagnosis, he provided us with optional…read morerecommendations. He then installed a new water heater in a short time and hall away the old one. All in a very nice manner. So far the new water heater is working well. I Hope we can enjoy the new water heater for a long time. I will surely recommend your company to our neighborhood.

Paul Olson is the best. He and his team did a great job to…read moreunclog my kitchen sink. I will never go with someone else. Very professional and honest service.

Very directly fixed the problem. No constant upselling. I was able to pay using Zelle.read more

I usually don't write reviews. Excellent work done by both…read moreChris Thorne and Steve..Professional and respectful, clean and did a good job, Chris is very skillful..If you need replace a new water heater, make sure you ask for Chris Thorne and you will not be disappointed.

Had an amazing experience...with an awkward replacement in back of closet, in loaded apt, worsened…read moreby, unloading all for access. Danny and Christopher, were the sweetest, and went above and beyond...Truly the kindest. Also nice interactions with Maria and Sabrina What a nice, business. Owner must be terrific, too.

I first spoke with Zach over the phone, and he was very pleasant, helpful, and easy to work with…read morethroughout the scheduling process. Daniel installed my new water heater today, and I couldn't be happier with the service. He was extremely thorough and never rushed the job. While replacing some valves, he discovered another leak from an old section of pipe and quickly identified the issue. He replaced the faulty pipe at no additional charge, which I greatly appreciated. Daniel was polite, professional, and patiently answered all of my questions, taking the time to explain everything clearly. He was also very careful while working, making sure to protect my walls and surrounding area when using a torch to solder the pipes. He kept the work area clean and showed great attention to detail throughout the installation. Overall, I am very satisfied with the work Daniel and Zach provided. Their professionalism, honesty, and quality workmanship made this a great experience. I would definitely recommend them to anyone needing a water heater installation.

Truly an Honest Review -…read more First off, The Water Heater Company fixed the issue with the pilot light on our Rheem Professional water heater, which had been going out after hours or days of use. This had happened in the past when we first purchased the unit about four years ago. At that time, I replaced the burner assembly and control valve, and the problem was solved. I never found out the exact cause, but it was fixed. Fast forward to today, and the same issue started happening again. Unfortunately, I was away on business, and my wife was home with the kids, getting tired of relighting the pilot every morning and sometimes multiple times during the day. We called The Water Heater Company, and their service and communication were excellent. After diagnosing the issue, they contacted Rheem and ordered replacement parts under warranty: the burner assembly and control valve. They gave us three options: replace the two parts under warranty, replace the entire water heater, or install a tankless water heater. Because this is a very expensive unit that otherwise works well, we chose to repair it. Here's my honest opinion. As a fellow tradesman, I understand that skilled work is expensive. Still, the labor charge of $800 felt very high for what was essentially a warranty part replacement. The first visit took about an hour, and the second visit took around 50 minutes. I understand there's drive time, phone calls, office staff, insurance, tools, and scheduling overhead, but it still seemed excessive. Maybe I'm looking at it through the eyes of someone who usually handles these kinds of repairs myself, but I was away for an extended period and needed the problem resolved. So I'm torn on the rating. Quality of work: 10/10. Professionalism: 10/10. Price: 4/10. In the end, though, I paid for peace of mind and have the issue fixed correctly than save a little money and end up with a possible poor repair.

Grateful for Thomas and his crew. My water like from the city to my house was leaking somewhere (14…read moreyear old home that was bought new). Could not have happened at a worse time (right around Christmas). Thomas and crew recommended we replace the line vs tearing up our driveway to diagnose the leak (would have been just as costly but I would have ended up with a repair vs a new line). His crew worked diligently through Christmas Eve and on one of the days they were working until close to midnight (they started early in the morning). The repiping included boring underneath my driveway to get to the house. They had to open a small patch of concrete on the driveway, had to open a hole in my drywall inside the garage, and they had to pull back my artificial turf on both sides. When they were done with the project. They put everything back to the way they were (reinstalled turf, fixed concrete, drywall repaired). I am so grateful for their dedication and not working insane hours to get our repipe project completed. I was so impressed with his and his teams work, I have hired his company to replace my garbage disposal unit. Another job well done.

Parzival has been amazing. I got photos of everything and clearly explained options on the fixes…read more Highly recommend.

Great job! They drove to Long Beach on time. The gentleman that helped us out was very kind to us…read more He offered a reasonable price for the work and I am very satisfied. No issues thus far...

We had a plumber out for our regular tankless water heater flush. That was fine…read more I had the plumber check out an issue with my upstairs toilet and his first recommendation? A $1300 new toilet installation. His cheapest? We buy a new toilet and he installs it for $400. I did a little poking around and fixed the issue for a $11 flush tank ring. I posted a comment on JIT's webpage and no one bothered to reach out. I wonder how many people that plumber has scammed out of significant money. Add another - as he was leaving, he remarked that we didn't have a pressure regulator on our incoming water line - I told him we did have one but we had it removed - and then he started low-key arguing with me saying he didn't see any evidence one ever existed. I remember when Justin had a small business and he was awesome. Be wary now, their plumber appear to have a reason to upsell as much as they can. Not the kind of plumber I want to deal with.

Jose (and another worker) installed my toilet. During my consultation, Jose knew it would be a bit…read moreharder to replace my toilet due to its placement in my bathroom and the size of the old toilet, but he was willing to work with me and quoted me a fair price. He answered my questions with ease, which showed his knowledge and care. After installation, I needed further help with the toilet, and he came back the next day, no charge. The toilet has been working very well (it's been 3 weeks since installation). I almost went with a more popular plumbing company, though I knew something was off when I spoke with their rep. I am happy I went with Rasco Plumbing and would hire them again for any plumbing service! :) P.S. Please be patient with the Rasco team. They have multiple jobs a day all over OC, so they may not show up at the exact appt time, but they will service you!

I reached out to Rasco Plumbing on Christmas Eve because the kitchen sink would not drain. He…read moreshowed up promptly, diagnosed the problem, bought the necessary parts and cleared the drain. He was friendly and professional, and the price was very fair for the service provided. I highly recommend him.

I was looking to get my water heater replaced and the Water Heater Doctor gave me a great price and…read moreassurance with their warranty. I appreciated the work they put in to ensure everything is up to code (and then some additional safety measures!). Sam was the tech who came by promptly and he was friendly and professional. I also had my pressure release valve and spigot replaced. All good. Based on my research, they used a high quality Bradford White tank and Wilkins PRV, so I'm happy with that. I appreciate the quick responsiveness and willingness to answer my questions because I tend to be an overanalyzer.

Water Heater Doctors delivered a smooth and professional experience. From the moment I reached out,…read moretheir responses were lightning-fast and their estimate was extremely competitive. They were transparent about pricing and recommended additional services to bring the installation up to current Orange County code. I confirmed this with another specialist, so I knew they weren't pushing unnecessary upsells. Everything was clearly itemized so I understood exactly what I was paying for. I communicated with Zach throughout, who provided excellent customer service. Whenever I reached out to him, he often responded within minutes, scheduled quickly, and was super accommodating when I had to move the appointment up. Initially, I was only getting lukewarm water, but when it turned completely cold the next day, I reached out after-hours. Zach replied first thing in the morning and arranged to move the appointment up to that afternoon. They gave me a 2-hour window (12:30-2:30pm), and Nick arrived promptly at 12:30pm, so I did not have to wait. He completed the installation efficiently in about 90 minutes, and cleaned up thoroughly. Zach even followed up the next day to ensure everything was working to my satisfaction. Compared to others I contacted, WHD offered a high quality service and craftsmanship at a competitive price. Highly recommend them to anyone looking for reliable, high-quality water heater service.