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Pipe It Right

4.7 (40 reviews)
Closed 8:00 am - 8:00 pm

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Services - Pipe It Right

Drain installation

Drain repair

Gas line installation

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Gas line repair

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Sewer installation

Sewer repair

Water heater installation

Water heater repair

Water pipe installation

Water pipe repair

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SECOND set of holes in ceiling after the whole ceiling had been patched and retextured

I had a bad experience with Pipe it Right, which finished a re-pipe on my house this week (July 2025) in Mission Viejo. 1. The biggest problem was that the installation crew switched hot and cold water lines for 1/2 of the house - I had hot water going into my upstairs toilet, into the refrigerator, and to the outdoor spigot, and they switched hot and cold on my kitchen sink, master shower, and master tub. How does an experienced crew screw up something so basic? Answer: I don't think they were that experienced. This may be the reason their online reviews only seem to go back three years. And because I didn't find most of these problems until after the all of the ceiling patching was done, they had to cut and patch TWICE. Not fun. Hearing them cut into the sheetrock the second time was painful. Attached is picture of SECOND set of cuts in the kitchen ceiling after it had been completely patched and retextured. And obviously this took more time. 2. Some of the cuts in the wall were pretty bad. See picture. This makes it harder to patch, but the bigger problem is it reflects on the quality of work. 3. When they removed the copper piping, they let water drain out in between the walls next to my downstairs bathroom, so I have staining on the baseboards and they will need to get repainted or replaced (once they dry out). See pictures. 4. Secondary problems. The more times workmen have to come back to the house, the more stuff gets damaged. Dishwasher top got scratched when it was taken out to fix first set of problems. See picture. 5. When the problems became apparent the company definitely was responsive, but communication from Paulina the job coordinator became curt, with no apology, giving the impression that I was somehow the problem. This was infuriating. Michael the salesman had stressed the competency of the workers and the quality of the work, and Paulina said she was sending her "best crew", but that was not my experience. I'm still giving them two stars because the company was responsive to correct the problems (thanks very much to Luis, who was great), because the sheetrock patching job Isaias and his crew did (twice) was superb, and because the new water lines seem to work. But the installation was a trainwreck, the remediation process was frustrating, and I'm now really, really concerned about what issues may be hidden in my walls waiting to pop up in the future. I regret my decision to hire them.

Kendall V.

Pipe-It-Right recently did a complete overhaul on our household plumbing in Poway. They replaced our existing plumbing lines with new PEX-A lines, because our old plumbing lines had an accumulation of hard water deposits. They also replaced all our sink and shower plumbing faucets, flushed out our existing water heater, installed a Halo 5 whole house water softener/ filtration system , and added a Moen Smart Valve. Carlos was in charge of the repipe work, and was very knowledgeable, hardworking and professional! Cynthia was very helpful, too, in coordinating our work on site. We used GreenSky to help fund most of the project, and they offered one year of financing with 0% interest. (This was very useful!) We really appreciated how Pipe-It- Right provided all the drywall patching labor & materials, after their plumbing work was complete. The drywall crew was very professional, and did a great job of concealing all the ceiling and wall holes. They cleaned up well after they were finished, and we were very happy with the final result!

Before: Old Boiler tank

Pipe it Right is an awesome company to utilize in all things regarding Piping, plumbing and Installation. I was referred to a Representative for the Company Micheal through a mutual Golf friend. I needed 4 Tankless Water heaters installed at my Laundromat as well as remove the enormous old Water Boiler. And Pipe it Right came and did an outstanding job accomplishing all of my goals with this project. They were extremely accommodating by the willingness to do the job during the night so i could avoid having to close the business in the daytime knowing this was New business venture for me. And when I tell you they worked through the night. literally from 8pm until 3pm the next day. The commitment to finish the job was tremendous. Issac and his crew was awesome and even revisited after installation to work out a few kinks propmtly. Pipe it Right is a 5 Star company that i strongly recommend. From Laundry Owner

George U.

What an amazing plumbing company from Cynthia's and Kelsie's outstanding customer service to Rafael's excellent knowledge and skills. Rafael showed up on time and was ready for the task at hand with a smile and terrific customer service skills. The entire job took approximately 2.5 hours, and I had a new shut-off valve, pressure regulator, and spigot, all American made products. The line was tested and cleared of air, and what a difference the newly installed components made. Anyone looking for quality plumbing at very competitive pricing and top shelf skill, expertise, and customer service must give Pipe it Right Plumbing a call! You will certainly be happy with the results. Make sure you request Rafael AKA "Ralph."

Kitchen sink
Martie L.

Update: The consistently wonderful Cynthia arranged for Luis to come back to my home, look at the damage, and clean most of the mess. To his credit, he was appalled at the lack of pride and care shown by the workers who did the drywall in my home. I have revised my rating up, because the company did make an effort to make it right. I can't give them 5 stars, however, because this should not have happened in the first place.

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Thank you for great review Farsheed glad we were able to help.

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11 months ago

I was referred to them by a friend for a re-pipe. Now i know why, they are great! I would use them if you are looking for a re-pipe!

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Thank you for reviewing us. It was a pleasure working with you Allison

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7 years ago

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4 years ago

Great customer service. Cynthia is fabulous. So thankful we chose Albert and his crew to do our repipe.

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Review Highlights - Pipe It Right

What an amazing plumbing company from Cynthia's and Kelsie's outstanding customer service to Rafael's excellent knowledge and skills.

Mentioned in 15 reviews

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Incredible Experience. This is how a well run company should operate when it comes to business…read more Clear, prompt communication via text. Extremely knowledgeable and great recommendations. Scheduling of service was within 1 day. Zach and his team were professional, efficient, knowledgeable, and kind. They valued the customer first. Change from a water tank heater to a waterless tank heater. Reasonable, competitive pricing in this economy. Service was top notch. Competent and got the job done. No complications or errors. They even provided a detailed invoice and instructions on how to process a rebate with SocalGas. Company operations are extremely well ran and thought out for the customer. Would highly recommend Swift Water Heater as your choice for water heater issues or replacement!!

Great product, fantastic service, and zero guesswork. About…read morefive years ago, Swift installed our water heater, and just recently I had a leak in the piping near the heater--it was NOT from their equipment, but a pipe leading to the heater. I called late in the afternoon, and they scheduled Josh for the very next morning. He showed up right at 8 am, even texted while en route, and diagnosed and repaired the issue quickly and cleanly. Both visits have been flawless. They keep you in the loop with texts about arrival, do excellent work, and are punctual and professional. If you want reliable service for water heaters, this is the team to call.

Efficient Plumbing - Friendly and knowledgeable plumbers are apart of our team here at Efficient Plumbing.

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Our 15 year old water heater started leaking and I called our go to plumbing company that we have…read morebeen using for many years now. Thank you Efficient plumbing yet again for your service and timely installation. When we called my husband scheduled the plumbers Steve and Hector to come out the following day. They had a look at my water heater and determined it needed to be replaced. We had been wanting to get a new tankless water heater for quite some time but my husband wanted to wait until we were in need of replacing our current hot water heater tank. Steve gave us a quote for replacing our current 75 gallon water heater with a tankless Navien model that would go in our garage in the same place as our old water heater. The price was fair and we agreed to go with the work. Later that morning Efficient Plumbing ordered our tankless water heater, delivered it, removed our old water heater and installed the new tankless water heater for us. They did an amazing job with all the necessary modifications to make the conversion from tank to tankless and we were thrilled with the end result. We now have endless hot water that we once never had. Efficient Plumbing has once again came to our rescue when we have been in need of a plumber! They are the best plumbers and I will continue working with them on any future projects or improvements that we may need.

A few weeks ago we woke up to find a bubble in our dining room ceiling from water that had been…read morefilling up while we were asleep! This is any homeowners nightmare and I called Efficient Plumbing right away. We have used them for many years and sadly this wasn't our first water leak. Evelin answered the phone and walked me through on how to shut the water off to the house immediately to stop the water damage. Hector came out within the hour and got to work diagnosing our issue. He is knowledgeable and very experienced and we always feel like we are in good hands. Our ceiling was opened and it turned out to be a copper pin hole leak on the water line in the ceiling above the dining room that feeds our master bathroom. Hector skillfully repaired the water leak and also advised us to consider a whole house repipe since this was not our first leak. They gave us their estimate the same day for the whole house repipe and even offered to credit the repairs made with Hector towards the repipe which was a big help. We decided to move forward and had them repipe our whole house the following week. They got it done in one day and everything went great! A few days later the drywall was patched up and we were all done! There are many many plumbers in our area but after years of consistent quality workmanship and customer service, I only use and trust Efficient Plumbing.

C & C Plumbing

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Cameron responded quickly and gave an honest and fair price. He fixed the leak in less than an…read morehour. Very smooth transaction with no nonsense. Just honest work and provides a great value for your money. I highly recommend.

I didn't get to use C& C YET and I am not in a hurry as I don't need another pin hole leak ,…read morehowever I happened to call when they were closed and what was so amazing is how Cameron cared enough about my situation that he actually text me to follow up to see if I found anyone after I asked him for recommendations, he had given me a list of quality plumbers which right there says a lot for this company and for Cameron , he knew I was desperate. I called two both were closed as well due to this holiday so I finally got ahold of a company that came out and did the repair . While this was going on Cameron cared enough to text me : DID you end up finding anyone to help you ? I told him, yes thanks to you then he said did they give you an estimate? I said yes , as I had asked for an estimate a from and too price from all that I spoke too . He said good I don't want you being taken advantage of . Mind you I have never met Cameron or used this company before but he cares enough to check on me and to see that the price was close to what he quoted me and it was thank goodness ! Cameron and C& C, you all are a VERY GOOD COMPANY for taking your time to care about people like you did and do . I have you into and I hope that if anyone is looking for an honest plumber they will CALL YOU FIRST as you all really care and your prices are very very reasonable and were spot on with the company you referred me to since you were closed on this special day ! Take care and glad I have your

THE Water Heater Company - Water heater installation.

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Nate is the guy! Upfront prices, many options, no pressure sales. Fast, clean install! Nate…read moreexplained different recommendations for drain pipe locations, different add-ons that would benefit the water heater (regulator). Professional install! The price was extremely competitive, but the quality of service was impeccable. I feel really good going with this company.

Truly an Honest Review -…read more First off, The Water Heater Company fixed the issue with the pilot light on our Rheem Professional water heater, which had been going out after hours or days of use. This had happened in the past when we first purchased the unit about four years ago. At that time, I replaced the burner assembly and control valve, and the problem was solved. I never found out the exact cause, but it was fixed. Fast forward to today, and the same issue started happening again. Unfortunately, I was away on business, and my wife was home with the kids, getting tired of relighting the pilot every morning and sometimes multiple times during the day. We called The Water Heater Company, and their service and communication were excellent. After diagnosing the issue, they contacted Rheem and ordered replacement parts under warranty: the burner assembly and control valve. They gave us three options: replace the two parts under warranty, replace the entire water heater, or install a tankless water heater. Because this is a very expensive unit that otherwise works well, we chose to repair it. Here's my honest opinion. As a fellow tradesman, I understand that skilled work is expensive. Still, the labor charge of $800 felt very high for what was essentially a warranty part replacement. The first visit took about an hour, and the second visit took around 50 minutes. I understand there's drive time, phone calls, office staff, insurance, tools, and scheduling overhead, but it still seemed excessive. Maybe I'm looking at it through the eyes of someone who usually handles these kinds of repairs myself, but I was away for an extended period and needed the problem resolved. So I'm torn on the rating. Quality of work: 10/10. Professionalism: 10/10. Price: 4/10. In the end, though, I paid for peace of mind and have the issue fixed correctly than save a little money and end up with a possible poor repair.

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Wow, we are so impressed by Bill Metzger plumbing! Jacob was so friendly and educational and saved…read moreus $1,500 by being up-front that the first corporate company we saw earlier in the day was trying to upsell us on a bigger job than necessary. Jacob even took the time to explain how a trustworthy plumber would have communicated with us, what they would have tested, and what we would have been shown if we really had the plumbing issue diagnosed earlier in the day. It's refreshing to find a company that performed such an honest service even when we ended up only paying them a nominal fee. We wholeheartedly recommend this business!

You NEVER want to have to call a plumber but if you have to call one, call Bill he was so caring…read moreand helpful on Mothers Day a Sunday go figure , when so many other plumbers that I called were Out Of Town for Mothers Day , Not Bill and Fabian , one of Bilks plumbers . So last night on a Saturday night around 10:15 PM my smaller bathroom decided to leak into my down Stairs's neighbors bathroom , they text me at 10:30 pm last night to let me know so I could have my water turned off to prevent any further damage . Called a handful of plumbers that were out of town and one actually text me and referred me to Bill which I greatly appreciated- Bill sent Fabian out within 3 hours to repair the pinhole leak for us . Fabian did such a great job not only for myself but for the down stairs neighbors as well. Fabian was sweet and informative and knew what he was doing. I can't say enough good things about this company , they don't over charge you., Thank you Bill and Fabian again for everything you really helped give us our water back without gouging me . 5 Stars *****

Pipe It Right - plumbing - Updated May 2026

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