I had read some good reviews of Zook before contacting them for help finding a vehicle. After giving them a call and speaking with a salesman, I was told that my questions would be brought to a sales manager first thing in the morning, as the sales manager wasn't available at that time, and that I would be called back around 9am with some answers and to gather more information from me. 9am came, no call. Waited until around 2:30 in the afternoon before calling them, just to be told that the salesman was busy with another customer and would call me back. Again, I waited, finally receiving a call back around 5:30 in the evening, 3 hours later. HORRIBLE CUSTOMER SERVICE! I don't think I'd trust a place that begins a service experience like this. I've been treated far better by far lesser establishments than Zook. However, it's apparent that I wasn't "good" enough for their time. Based on my experience, I would strongly advise that you go elsewhere for your vehicle shopping needs. read more