I have been to quite a few different bowling alleys and they all have been satisfactory, except for this one.
The evening started with a 10 minute wait to just pay, the cashier could not figure out the family all paying together in front of us. Not to mention, her co-worker standing behind her never once offered to help us until the other transaction had been finished.
Once we had paid, things only got worse. We ordered 4 beers (one for each of us), it took another 10-15 minutes to get them and the server only brought 3. She came back shortly after acknowledging her own mistake (she was the best we had all evening).
A few frames into our second game we ordered 3 more beers, we received a bill, which I paid (now in hindsight I should have looked it over) I paid for someone else's food. I pointed it out to the server who brought me management. This took another 10 minutes. She offered to give be a 4th beer and leave the bill as is, I was fine with doing so as I understood a refund and such would just be messy (that was my second mistake). A server brought over two beers, we reminded her that we should be getting two more, she said that she thought we already had one. We let her know we should be getting two more and she returned with one. She gave us some reasoning as to the bar having last call and we would have to pay for it in the restaurant. I asked if she could issue me a refund since I didn't order a cheeseburger and paid for it but didn't get the beer I was offered to cover the difference. She snatched the receipts out of my hand and said " we will see"
Next thing you know some bigger blonde lady is yelling at me, accusing me of calling her server a b*tch and that I can finish my game but to never come back.
I spoke to the cashiers at the front desk and asked what that was all about. They let me know that they had lots of issues with that manager and her behaving that way. I was offered free games from one of the gentlemen who was supervising the bowling alley (thank you, but we will never use them). He gave me contact information for people above him to correct the billing issue.
2 weeks later, I have a response. After sending my e-mail twice. The e-mail accuses me of being intoxicated (off of the two beers I had been drinking that night) and that I had been extremely rude to the staff that evening.
This came from the Director of Operations. No phone call to hear my side of the story, just accusations based on what his staff had told him.
I have been told not to go back. But I plan to visit one last time, this time in restaurant where I will get to enjoy the service of the lady who yelled at me in front of my friends. She can expect her bill to be paid in coins, and with no tip.
ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. I only gave it one star because I had to so I could write this post.
And Dennis, the Director, must not take much pride in his establishment to allow his staff to behave the way they did without him present. read more