Have not ordered a cake from here in a number of years. The reason is because every time me or my family have ordered a cake we end up with something else that we didn't order. First occasion we ordered a specialized cake for my birthday one year. It was suppose to be a almond cake with buttercream frosting. Simple enough? The day my parents went to go get it they "never had that order for the cake." My parents were upset so to make them happy the people said they had a white chocolate strawberry shortcake. It was apparently what they were noted for. So my parents took it and it was just ok nothing to rave about just very basic. The second occasion my parents were going to surprise me for my high school graduation with a white cake with raspberry filling and buttercream frosting. My parents even asked multiple times if they got the order and if it would be ready on the day of my graduation. They said yes no problem it will be ready. Apparently the day they got there someone had put my cake in the display case and sold it before we got there. Can you guess what they wanted to sell us instead. Oh ya there famous white chocolate strawberry shortcake. Listen I understand things happen I've worked in the food industry. Mistakes happen people aren't perfect. Two times in a short amount of time that this happened was enough for us. Every time we got there "famous cake" we were never impressed. It was not sweet just lacking. Not to mention it was never fresh just tasted like it had been sitting in the fridge for a while. After those two times we took our business up the road. read more

My coworkers asked me to pick up a cake for an office party. First, this place is run down. The outside looks dirty and unkept. I was nervous about going inside. Walking up to the door you can see how old this building is and dirty. The owners don't take any pride it seems. The inside is just as ugly and uninviting. The place was empty so I waited by the counter. A girl looked at me through a big window and continued doing what ever she was doing. I walked around waiting for someone to wait on me. I had to wait 7 minutes, another girl finally came out and ask me what I needed, no smile, no friendliness at all. I told her what I needed. I purchased the cake. Needless to say I did not eat the cake at the office party, I was afraid of what dirt was on this cake. I do not recommend this bakery. read more

Im a huge fan of Zoe's, normally. I ordered a chocolate Mother's Day cake. They were friendly when I walked in, not overly friendly but friendly enough. When we cut into the cake it was all icing. The layers of icing were thicker than the cake layers. Im a huge icing lover but not like that. When we called to tell them they put us on hold and we could hear them talking to each other. After 5 minutes of being in hold we hung up. If you go, only go for the strawberry cak, that's the only good thing from there. read more

Zoe's Bakery - a chocolate layer cake in a box - Bakeries Near Me - Covington, Louisiana

Good cakes...very poor customer service. I feel that customer service matters as much as the quality of the fare. In Zoë's case, I feel they are getting by because their cakes and desserts are very good (not great), and their location gives them a clientele that may have no other options near by. A few members of the staff that deal with the public are obviously only working there because they have to or because they are somehow related to the owner. I try to be friendly to the service industry whenever I can, for one... because I've been there, and second... I feel you should treat others the way you wish to be treated. In my opinion, pastry chef Shane Gorringe, should pay a little more attention to the front of his pastry shop as to try and compliment the back. read more

I can't talk about the customer service, I can't talk about the prices, heck I can't talk about much other then the cake I tasted from here was amazing. My neighbor had a B'day party and they carried a piece over to little ole me. At first look I was thinking, 1) I'm not a cake person 2) there is way too much frosting on this cake. but I figured what the heck give it a go. O.M.G. Surprise, surprise, SURPRISE! this was not frosting but a nice whipped cream topping. Hello did you just read that, whipped cream, yumm, wipe the drool please. Then we move on to the amazing moistness of the white cake. ya ya I know I hate the word moist too but there just really isn't a better word to describe it. and the strawberry goodness in between the layers of cake....ya I'm totally sold. So if I ever have a reason to go and get a cake for whatever reason I will for sure be visiting here. read more

I didn't want to give even 1 star, but it would't post my review without it. I ordered an expensive cake for my daughter's birthday. The cake was so stale & terrible. Tasted like it had been sitting out for days before they iced it. This cake was served the same day it was picked up. Every person at the party thought this cake was stale & horrible. It was SO BAD I brought it back to them to taste it for themselves. The owner's wife was there, tasted it & said she thought it was fine. I said it's not fine, it's stale, tasted like it sat out for days before it was iced. She still insisted it was ok, said it was a dense cake. I said, it's not dense it's stale & terrible. She said she would have her husband taste it & call me when he got back to the shop. Guess what??!! He never called. read more

Was so pleased when I came across this little bakery, so nice to see real cakes and not supermarket cakes. When I am in the area again I will drop in read more

Zoe's Bakery - Bakeries Near Me - Covington, Louisiana

I love this bakery. Delicious baked goods that are fresh and tasty. You will not find their cakes overly sugary - perfect. My favorites are the Strawberry Shortcake, Pina Colada Cake, Carrot Cake and Macaroon. read more

Very unprofessional. Had appt scheduled for two weeks. Canceled two hours before because "the chef couldn't make it" we purposely set aside this weekend because we have plans every weekend following. When asked if could come in on Sunday said "the chef doesn't come in on Sunday" just seems to not care about customers service. read more

I love Zoe's! Their kingcake is the best ever. I love the peach one!! Their cake with strawberries is also very good! They are doing my wedding cake and groom's cake. I can't wait! read more

Did not realize that the bakery was open during the coronavirus. OMG! I cannot tell you how awesome the muffins are. I took home apricot cranberry, raspberry muffins, zucchini muffins, and every type of cookie they have! I felt like a kid in a candy store. I plan to freeze some of the muffins and cookies because I know I can't eat them in two or three days. But I couldn't help myself they're so darn good. I love their arugula's and blueberry scones but they were out of them already. It's so great to have such a good bakery in our city. read more

Bad service. Person on the phone while taking my order. The cake was mediocre at best. We still have 3/4 of the cake in case Zoe's would like a piece of it. read more

I ordered a regular almond buttercream cake with buttercream filling and it was to die for! I'd recently attended a wedding where the wedding cake was from Zoë's, so for my next occasion, I ordered a cake from here! It was moist, fresh, and visually appealing to say the least! I'll definitely be returning! read more

Every time I'm on the North Shore I have to stop at Zoe's. Their desserts are so good. I mean, there is no way for me to pick a favorite because they are that good. When I stop there, the box I buy usually has a piece of chocolate mousse cake, a fruit tart, pecan pie, chocolate macaroon, strawbeery shortcake, coconut tart, and a strawberry tart. Yummy!!! read more

Very accommodating staff always trying to please their customers! Besides their signature strawberry short cake, try their almond croissants - so, so good, & oh, the apricot franzpanzies, do not pass up!!! They also have other flavors, like blueberry, apple (with crumbles)!! These are my favs & I highly recommend trying at least one of each!! Enjoy!! read more

The cakes from Zoe's are usually great. I typically get a cake here for all birthday events. The last two times I've been in my cakes were carelessly slid into their boxes. I don't believe $50+ cakes should be handled so carelessly! The most recent cake I picked up was pushed against the back of the box and extremely wet on the bottom so it could hardly be adjusted without some work on my part along with help. I don't feel that I should have to patch work the icing back on to a cake... It's a terrible shame that I have to show up to an event with a cake in this condition. I hope it at least taste good, but I'm very concerned about the wetness on the bottom. This will be my last trip to Zoe's. read more

This bakery is absolutely disgusting, we've tried their cakes multiple times and every time we think that the cake will be different it's the same dry, crumbly, freezer tasting cakes I've ever eaten. I cannot stand this business and I've heard multiple complaints about the boss, Shane. They are unsanitary in the back kitchen, for example not washing hands and not using gloves. I would hope they would be using gloves during this time, but I'm not sure what they do behind closed doors. Not worth the visit and way over priced for the quality that you receive. read more

I stopped in here a few times and thought their selection was a little limited. It isn't a very big store. The staff was not too helpful in assisting me to pick out a cake. The one I ended up getting was definitely good, but not so good that I'd go out of my way to come back. read more

I was a guest at a wedding last Saturday, June 15th. When we arrived at Rosy's Jazz Hall, the wedding cake was beautiful. BUT it was when I tasted the cake that I realized how wonderfully awesome it was!! OMG.. It was a Almond Amaretto cake- white cake laced with Amaretto, almond buttercream filling. I have NEVER tasted anything so heavenly!!! The only unfortunate part of this story is that I live in Chicago, IL and NOT Louisiana!! Well, that's probably a good thing. If I lived in Louisiana near Zoe's Bakery, I would probably gain 100 pounds eating their cake every day!! read more

Horrible customer service. A man who worked there was screaming at his employees. There were at least four people behind the counter doing things and not one of them acknowledged me in the five minutes that I stood there. Very cold. Very unprofessional. Very rude. I left. read more

If I could give 0 stars I sure as heck would!! The owner, Shane Gorringe, is the most disrespectful and unprofessional human being I have ever met. I ordered a cake that was suppose to be ready by 8a. I was pressed for time and long story short it wasn't ready til 825 I asked what was the hold up and they were still trying to do the decorations. At this point I said forget it I just need the cake it shouldn't be 25 mins late.. I asked where a person higher up was. I hear the owner scream at his poor employee and then he comes storming out screaming, "look.. you can either wait for the cake or leave I don't care" I said, "that is so unprofessional.. is this how you treat customers??" He proceeded to tell me "I don't give a damn I'm an unprofessional person." I was in disbelief.. I will never buy another cake from here again. Shane you should be ashamed of how you treat people and your employees. It is absolutely disgusting behavior and you picked the wrong one. read more

This place is amazing. I've tried maaany difference flavors during a tasting once and they were all very good. More recently, i tried the white chocolate strawberry cake and some type of super chocolatey mocha cake...both were unbelievably delicious. read more

TERRIBLE CUSTOMER SERVICE Went in to buy multiple items, had a young girl waiting on me ( she knew nothing about what things were) and in the middle of her getting my stuff the other young lady at the register told my clerk to get something for a lady came in after me. The girl put my bag down and off she went. Then the girl at the register waited a bit and then looked in bag and then at me and said " oh did you want something else". At which point I said no and left. No matter how good there stuff is, lack of customer service will drive people away. Customers have choices! read more

The desserts are delicious, been here many times. But the customer service is awful. They are rude & pay no attention to the customers. Like I said the desserts are wonderful, but I can not stand having to go in there to deal with the rude people in there. read more

I love Zoe's Bakery and have gone there for many years! Am really surprised to see a couple of negative reviews about the staff as I have never, ever had a problem. They have always been professional, pleasant and quick to wait on me. I love everything I have ever purchased there and am a loyal customer. Thank you Zoe's Bakery for being in Covington! You are much appreciated! read more

They were wonderful for my daughters wedding. He went above and beyond on the grooms cake. Everything was great!!!!

I used to love this place. Unfortunately our love affair has ended forever. My white choc strawberry cake was bad. The whipped cream was yellowish and tasted sour. We never even cut into it. I called and was polite. I simply wanted another cake. They were extremely rude saying all their cakes are perfect and I don't know what I like. I was appalled. If I didn't live an hour away I would have made them taste it and eat their words. Instead they lost my business, but after talking with them they don't care. Too expensive and horrible customer service. I was a customer for 4 years ordering the same exact cake. read more

It was my first time ever in this bakery and it was my last. The girl working was extremely rude. Made it seem like we were interrupting her from something more important. She walked away from us as we were asking a question. And then she couldn't even answer one question, which was fairly simple. Just terrible customer service. read more

The pink shotgun style building sparkles on Collins Boulevard of the Northshore town of Covington. Stepping into this realm of creamy delights will tempt even the most diet-conscious fanatic into a zombie-like feeding frenzy. Zoe's was founded 15 years ago by pastry chef Shane Gorringe of Surrey, England. Chef Gorringe began his career as an apprentice at the renowned Austrian pastry shop, Sweet Vienna Patisserie, located south of London, England. After a successful apprenticeship, he gained valuable experience as an assistant pastry chef at luxury hotels in England, German, Holland, Venezuela, and the Middle East. Chef Gorringe's career was further enhanced by his arrival in New Orleans where he assumed the position of pastry chef at the four star Windsor Court. After a few years in this position, he decided to strike out on his own and opened a bakery on the Northshore which he named after his beloved daughter Zoe. You enter through the front of the building into a small room filled with two cafe tables, a few chairs, display cases, and standing room for ten or twelve drooling individuals. I was greeted by a very polite young lady who introduced me to Chef Gorringe. He was a middle-aged man with white hair, chef's apron over a fit body, and rosy-red cheeks that would have made Santa Claus envious. Chef Gorringe robustly greeted me and then proceeded to patiently describe his pastry history and his future plans to expand the customer area to allow more tables for guests to savor the delicious atmosphere, and devilishly delightful smells of baking sweets. My first taste into this house of delightful decadence was the creamy, rich chocolate mousse-filled cake, which was topped by a dark frosting that complimented its inner richness, causing my taste buds to come to attention. It was quickly followed by an exquisitely decorated chocolate cheesecake that was smoother than a southern politician raising campaign financing. I then selected a cookie that I assumed was a simple cake concoction with a rich, creamy chocolate frosting, but was delightfully surprised that when I took a lustful bite it was actually an almond macaroon. The desire to roughly shove the entire remains of the saucer-sized delicacy into my drooling mouth was only curtailed by some deteriorating vestige of civility. Next, a delicately designed shortcake covered in thick-white frosting with large juicy-red strawberries impassioned my tongue to new heights of lust. I've always had fond memories of the homemade strawberry shortcake my mother made during those lazy, hot midwestern summers, but after the first bite of this godly creation I realized that the past is gone and it was time to savor the taste of today. Moses led the Israelites from captivity and they were fed with manna from heaven. Chef Gorringe created a heavenly treat to lead the rest of us from the chain store bakeries into the promised land of butter and cream. Overall, my experience at Zoe's was both welcoming and eye-opening. I look forward to their extension and hope to sit amongst this paradise of dessert with a cup of smooth, black coffee to go with the succulent delights craving to be eaten. The prices are reasonable, and every worker I encountered was both courteous and helpful. Zoe's is a place to pick up dessert when you want impress that picky mother-in-law, or put the icing on a dinner with that stingy boss to guarantee that long sought-after job promotion. Chef Gorringe graciously jam-packed two cake boxes with a sinful assortment of his prize delicacies (some may consider this a bribe; as for me and my house, we will call it a blessing from the great flour god). The only negative aspect of my visit to this den of devilish delights, is that the sweet rush of a chocolate epiphany should be followed by the humble atonement of sweaty exercise. But, as for me, I shall waddle without shame, and enter the gates of Zoe's with the reverence of a child crossing the drawbridge to the Magic Kingdom of Disney. read more

Wanted a standard buttercream frosting chocolate cake, instead was given pretty much a tasteless cake, other than the bitterness of the chocolate. The consistency of the frosting was extremely waxy. I believe this bakery served delicious items at one time, from my personal experience, however the quality, taste and customer service no longer exist. Very pricey, which would be just fine if it was a nice treat that you could indulge in, I would not waste the calories if it was given to me free of charge. Not sure if the owner is concerned about the dissatisfied customers, but if you are researching this bakery, save some money and move on to the next. read more

For my daughters birthday I wanted to get her a Zoe's due to a friends reccomendation. I went into the shop and placed my order with an employee 6 days before the event, discussing sizes, the amount of people and even a pick up time. Well upon the day of the event, I came into the store and spoke to another employee. They claimed that there was no such order and upon further investigation it was found. However, it was incomplete and left loose within their "quote book". It was my daughters sweet 16 and I had no cake nor was any form of compensation offered. I will never seek service here again. read more

My wife and I tasted wedding cake samples from this place because they're supposedly the best around. The cake was ok, We decided to order our cake from here. Well, we called numerous times to order and couldn't get an answer. When we finally got an answer the girl on the phone said she was busy and would have to call us back. Well, she never did. So we called another day. Once again she was too busy to take our order and would call us back. This happened a third time. So finally we decided not to worry about it and found a different baker. Much better too. Well about 5 months later, Zoe's called and asked if we were ready to make our decision. By this time we had been married a couple of weeks! We explained to the guy what happened and he literally said, "Oh well" and hung up. What a piece of work! The building is old and run down too. It's safe to say that my butt will never be seen in their building ever again. read more

The Lemon Cake my picked from Zoe's was the best that we have ever had. We will definitely get another.

Stopped in yesterday and bought a piece of carrot cake. The slice was small for the way overpriced cost of $5 and was stale. The cake tasted like the inside of the cooler it had been on for who knows how long. The customer service leaves a lot to be desired - they weren't very helpful or nice. And, when I asked for a spoon or fork they stated they didn't have any! read more

I feel the same way as KS. Their customer service is awful. If you don't want to answer peoples questions about what is in your case, put some signs up so you don't have to talk to customers. Their products are mostly good but their people keep me away. read more

When Our oldest granddaughter had her baby shower 12 years ago my wife had Zoe's make a cake shaped like a crib. Now our youngest granddaughter is expecting, so, we went back to Zoe's and described what she wanted. The young lady who waited on her listened, took notes and spoke with the decorator and said they could do it. Did they ever. It was beautiful...AND delicious! Sorry I can't post the picture here. Thanks, Zoe's! read more

ABSOLUTELY AMAZING! We ordered Wedding cake, grooms cake, and shower cake from them and they were the best cakes I have ever had! All my guests keep saying the same thing. Aside from the amazing, melt in your mouth taste, the art was beautiful. He helped design all three and all I did was give him an idea of what I wanted and he sketched the rest. He even creates custom flavors so they were unique to me and perfect. He has true talent. Also, and very importantly, the price was reasonable! I am soo glad I went with them and cant will definitely be going back for all my cake needs! read more

I got two cakes from Zoe's neither one was what i ordered. i Called to complain and the manager was out of town. Never received a call back. I would like to give them another try because they are local and i am from Covington but can't look past the lack of concern for the customer. read more

The cake was amazing, but the service was absolutely horrible. The young lady working the register was extremely rude and disrespectful. She needs to be fired asap or much business will be lost. read more

I will NEVER come back to this place... I went yesterday because I was having a little sweet craving... I left 5 minutes later with a bad taste in my mouth, a bad tasting and over priced cake!!! I would not recommend this place at all... they have prettier and better tasting cakes at the Winn Dixie on hwy 25... and much friendlier service... read more