Great value... fast drop-off... fast pick-up... quality work delivered out of time... easy to do business with... I'll be back... there was a much closer cleaner I could have used, I'm glad I went the extra distance because ZIPS lived up to past five star reviews. read more

Overall, they're pretty fast and very affordable. I usually get some of my coats dry cleaned here but have also used the tailoring services to fix seams that have been undone. Good for the price! read more

I recently bought a sweater from Eileen Fisher. After wearing it a couple of times in Baltimore's summer weather, I took it to ZIPS Cleaners in Baltimore's Harbor East to be cleaned. It had no stains or damage., just needed it to be freshened. When I picked it up a few days later, the sweater had three large holes in the front. The sweater returned to me was folded on a hanger with plastic over it. The front of the sweater was folded inward, hiding the three large holes. It was clearly folded that way so that the damage would not be apparent to me and I wouldn't see it until I got home and took it off the hanger. I am still so upset - first because of the damage to a new sweater I loved, and then because it appears to have been intentionally hidden. I talked to the manager, who took the sweater from me (after I took photos) and he gave me a "loss form" to fill out. I completed the form and returned it a few days later, on September 14. It is now almost a week later and I have not heard anything back. I am waiting for ZIPS to respond and to take responsibility for the damage. read more

ZIPS Cleaners - Dry Cleaning Near Me - Baltimore, Maryland

Clothes cleaned and pressed, nicely and the young man at the front desk is very personable and funny and great at his job!

Consistently poor service. I've asked multiple times for no starch on my dress shirts, yet they keep coming back stiff, over-pressed, and damaged--completely compromising the integrity of the fabric. My shirts literally sound like construction paper when you move them. When I raised the issue this morning employee told me, "There's no manager here, there's nothing I can do, and there's nothing the manager will do." They also overcharged me and instead of giving a refund offered a store credit - which I don't want. The worker was very dismissive, sassy and nasty in his responses. That says everything about their customer service. If a cleaner can't handle a simple request, or care enough to fix repeated mistakes, don't trust them with your clothes. And don't subject yourself to subpar customer service. read more

ZIPS Cleaners - Dry Cleaning Near Me - Baltimore, Maryland

sorry to say, the dry cleaned clothes looked below par in comparison to my regular cleaners. one shirt was torn - about a 3 inch tear! I only learned about that after getting home. limited to no quality control, disappointed. read more

One of the best dry cleaners I have ever used. Fast, well organized, clean sports coats all with a great price!

Great service at drop off and pick up!! Highly recommend!! I had 19 items to be cleaned; everything looks great!!

Most of my friends go here so I decided to try it out. They offer dry cleaning and alteration services. The person that helped me didn't greet me when I approached and gave off a sullen vibe but he answered my questions well enough. He also threw the garment bag that I brought my clothes in onto a different register and it definitely would have been left there if I did not remember to pick it back up, although the nice clothes hangers that I hung the suits and dresses on are lost forever. Truly a flat rate - $2.79 per item, except shirts are $1.99. It could be as small as a sock or as large as a full dress, but it will cost $2.79. I had a dress that came in three parts and I was charged for each part. Notably the prices for alterations are left empty on the boards inside the store. Supposedly a quick turnaround. The pick up process is simple - you can hand them your receipt or tell them your phone number. I was told to come back in 24 hours, which I did. However, only 5/7 of my items were ready, and I was told to come back the next day. However, about 30 min after I left, I received a text that the rest of my items were ready for pick up. I can imagine it would be inconvenient/frustrating for those who do not live nearby to have to make two trips. I've had friends who have had to make multiple trips for alterations. Parking isn't the best around there so I took a Lyft, although per other reviews you can just hop out of your car real quick if needed. It hasn't seemed too busy in there and the staff are pretty efficient. Overall, pretty good service for the price. Just wish I didn't have to make multiple trips. read more

ZIPS Cleaners - Dry Cleaning Near Me - Baltimore, Maryland

Fantastic service: thorough, professional, efficient, speedy. The Lancaster store is wonderful, and the employee, Lida, is terrific!!

Fast, friendly, courteous, and good quality-service. The garments are well cleaned and pressed, delivering great value for a fraction of the cost elsewhere. read more

The Staff was friendly and very efficient! I was too late for the same day express service, but the employee was able to call and get it done. read more

If this is the ZIPS off of MLK by the stadiums I say great job. I've had my clothes dry cleaned and also had some alterations completed. Satisfied with both. When I had a problem with a dry cleaning item they took care of it at no charge. Plus compared to all the other dry cleaners in the area they are the cheapest. read more

Overall, I have had a pretty good experience with this ZIPS location! The pricing per piece is standard (although it has gone up over the years), and I haven't had any issues with pickups on time. I usually just bring everything in a bag and they count the pieces (including separate parts of an outfit) and give you a receipt. I get a text when the order is dropped off and again when it is ready to pick up. The vibe isn't overly friendly, but definitely is efficient, so that's good. Unfortunately, alterations are no longer available at this store. I hope they bring it back soon! read more

Didn't get anything right I sent two bags one laundry, one dry cleaning everything got laundered so my dry cleaning is all ruined. Trying to talk to someone here near impossible could not understand the young man on the phone. He slurs his words together, I'm hard of hearing I told him I'm hard of hearing and he told me I needed to get my ears cleaned, rude unprofessional, and not understandable. How a company can't read labels enough to know the difference between wash and dry, dry clean, they ruined many of my clothes. read more

Exceedingly poor customer service. When we went to pick up our order, They couldn't find my mom's duvet cover. The promised to find it and then call when they did. One week later we decided just to go back because we received NO call. It was POORLY taken care of thank, not well folded, just shoved into a plastic bag. no apology for losing it and making us return. No acknowledgment that it was an inconvenience to the customer. "Not even a here you go, sir." They just placed it in front of me without saying anything while expecting me to just pick it up and leave. Will not return. read more

I rarely need to use dry cleaning services but a wrinkled suit was a definite no-no for upcoming graduation photos. I turned the clothes in Saturday, they are closed on Sunday, and they said it would be ready by 5pm on Monday. I explained I needed to wear the outfit at 5PM on Monday in Washington DC, and the staff were so friendly to help me out to arrive around 3pm to pick up the order and head on down to the capital. They are quick, transparent communicators and they called me right when my dry cleaning was ready. I will definitely be returning again and would highly recommend this business to anyone! read more

Dropped off a pair of pants for a broken zipper 2/7 with the promise of getting them fixed by 2/14; I arrive 2/17 to the zipper still being broken. I am tossed a pair of dry cleaned pants with a still shitty zipper. After bringing to this to the cashier's attention, they tried to charge me ANOTHER $20. There is zero guarantee as to when they'd be fixed. "Maybe a week". Quite literally the most incompetent individuals running this establishment. I wish I went local read more

Do not use this cleaners. I took my suit from my wedding to this location and they left the vest with remnants of food on it and they burnt it in their machine. They destroyed the suit i got married in and when i called them to ask about what they could do to replace it - they told me i should have checked it sooner - that it was too late to do anything about it! Dont bring anything you value to this location! read more

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I sent an email as it was required saying they would contact me to solve the awful job they performed on my clothes (tailoring) it has been many days! Maybe weeks?! They never contacted me back!!!! read more

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Came to Baltimore from California to attend a party. The zipper broke on my dress. I called Zips 5 minutes before they closed, the tailor Ms. Sook let me come in, she replaced my zipper. I appreciate the great customer service I received. read more

ZIPS Cleaners - Ms. Sook was my Angel tonight. - Dry Cleaning Near Me - Baltimore, Maryland

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I purchased gift cards as Christmas presents. The staff at the Washington Boulevard location didn't know how to redeem the cards. My family member was told that there was no more money left on the card (not true). Plus the staff member had a bad attitude. Zips shouldn't sell gift cards unless the staff is trained in how to redeem them. read more

Probably the best price you can get on dry cleaning, but there's a pretty big trade off. Zips has done minor damage to a lot of my clothes. The primary issue is that they break a LOT of buttons and its not covered. I have largely let this pass but I recently needed my suit cleaned for a wedding and found the button the holds the jacket closed had been broken in half. Normally I don't inspect my dry cleaning to make sure that my clothes are still functional so I didn't notice until it was too late to have fixed. Zips really put me in a bind on that one. So the point is, you'll save money up front but between damage repair and the shorter longevity of your clothes the ultimate savings may be nil or worse. read more

I used to come to this location before the pandemic, and I never had an issue. Now, thinking it was the same, I came back, got my clothes out of the store bags, and took them. The next day, I picked up good customer service. The guys even helped me with bringing my clothes to the car. To my surprise, after driving to NYC for a wedding, I found out that my husband's pants were missing and my dress was damaged. It's been over a week, and I am still waiting for a call. It's very frustrating. After damaging your clothes and losing one of your pieces, the least they could do is apologize and pay for what they have damaged and fail, yet there is no one to get in contact with. I just called them again today, and a person with zero customer service just hung up on me twice. Maybe by writing this review, I find someone responsible enough to contact me. read more

ZIPS Cleaners - Dry Cleaning Near Me - Baltimore, Maryland

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I have had numerous positive experiences taking my dry cleaned clothes to Zips over the years living in Baltimore. It is easy to get in and out, they take a very quick time to register you by phone number and you pay at the time of drop off. They accept apple pay which makes it very convenient for me. there is a gentleman with long hair who works at the front who is very kind and courteous to me every time I drop off clothes too. The clothes are well taken care of, I have never had damaged items at Zips over the last 4 years I have taken suits and shirts to get dry cleaned there. I dont have any experience with the alterations, unfortunately. I will echo that parking is annoying here. It is on a very busy intersection it can be tough to walk across the street. I like to park on the North-South street right in front of the place (dont remember the name) and I just put my blinkers on and run in and out so i dont have to pay the meters. read more

Never Hire Someone Who has Nothing to Loose! I was physically threatened by an employee at ZIPS today! On Monday May 16th at around 3:30 pm I was verbally assaulted and physically threatened by an employee at the 1325 Eastern Avenue location in Baltimore, MD. As I was coming into the store, the employee at the cash register started laughing and looking at me said I was very disrespectful. I then asked why I was so disrespectful, and he said, "you just passed gas on us"! I was appalled by his lack of professionalism and his tone. I immediately let him know how rude it was to address a customer the way he just did. There is a Korean lady doing alteration at that location and she left the premises probably in fear that the situation could escalate to violence. As soon as she left the employee said "that's probably the mother fucker who did it (pointing fingers at the Korean lady). I then started dialing the manager's number while he was calling me a liar. As I was dialing the number, he came around the coonter to my face and said, "I am just going to beat you up", that's when I picked up my bag and left. read more

The rudest zips staff Walked in at 6:00 pm an hour prior to closing and the cashier Damonte D says to my face "why everybody decides to come when we ready to close " to which i amusingly respond because we just got out of work bro . His response "that got nothing to do with me " and then walks away . Then he goes on to complain to his coworker about working too many hours And how their manager didn't teach them anything. Whoever is in charge needs to step it up read more

Sue, the seamstress is amazing, does a great job, and is always professional and friendly! Couldn't ask for a better service oriented person. Definitely makes up for other employees that underperform. THANKS Sue! read more

ZIPS Cleaners - Really? - Dry Cleaning Near Me - Baltimore, Maryland

Zips LOST our comforter and has NOT responded!!! We dropped our comforter off with them in September. When we went to pick it up, they said they couldn't find it. Fine. Things happen. Totally get it. However, they have done NOTHING to remedy the situation. We've spoken to the manager who said he would look for it. And then there's been radio silence. We've called, texted, gone out of our way to go in person. We really spent more time than we have to get a response from someone. We just want the value owed at this point. Just replace what you lost. IT HAS NOW BEEN 3 WEEKS WITH NO RESOLUTION. read more

*edit* Ashley- thank you for reaching out. I spoke to a manager on the phone there over a year ago. He offered to re-clean my dresses and over half still came back unclean. If there is new management/owner, I am open to a conversation. I cannot find out how to message you, but please message me and I'll reply with my phone number. Maybe I need to add a star. Often my clothes come back with yellow tags that say "sorry, we couldn't get this clean to our standards" and it must be redone, but for the price, I am paying approximately 1/6 of what I'd pay to have these dresses cleaned at another dry cleaner. I take most of my work dresses here. They haven't lost anything yet. They have poor attention to detail when cleaning and sometimes it looks like they hardly cleaned the items before receiving back - but for the price, I still go! If you're dry cleaning work dresses, it will cost $10+ at any other cleaner, so the frustration is worth it! If it's a beloved dress that I cannot bear to risk having ruined, I take it to the very expensive dry cleaner on Toone St in Brewers Hill. read more

Very disappointed in the seamstress at this location but I should've taken heed to the red flags she displayed when I walked in and asked if she could sew a few paramedic patches on my work shirts. She rudely gestured for me to turn around as she pinned the patches to my garment and promised to have them completed in 5 days. Well, when I arrived (over a week later) she said they weren't done and to come back the next day. I couldn't believe it and just asked for my garments and a refund and she obliged. Zips Harbor Wast has lost my business for life. The end. LBBB II read more

ZIPS Cleaners - Unfinished Business - Dry Cleaning Near Me - Baltimore, Maryland

The only place I've been to or trust in Baltimore. I've gotten a bridesmaid dress altered here as well. Cheaper if you bring cash!!!! The dry cleaning is pretty good. It took two tries (2nd was free) to get water stains out of my black suit but they did it!! read more

Worst experience ever! Took shorts to have altered. Had to go there 4 times and none of the shorts were done correctly. Finally I asked for a refund, the manager Justin Downs told me I could receive a refund if the seamstress removed the alterations to the way I brought my shorts in. As you can see in the pictures, the seamstress cut holes in my shorts. That is not how I brought them in! I called Justin Downs again and he continued to argue with me stating how it's fine that there are now holes in my shorts. He refused to correct the problem that Zips created. They severely damaged my property and refused to take responsibility. read more

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Super convenient dry cleaners with fair prices. Fixed price per item for dry cleaning and quick service. I've been able to get in and out in a few minutes every time, and my clothes have always been ready on time. Haven't personally had any alterations done there! Parking can be inconvenient at times. They have a spot out front where you can park for a few minutes and nearby street parking where no one has ever bother me for parking a couple minutes. However, there have been times where there aren't spots nearby. read more

Jalen is my man here - Always in/out with ease! The quality here is consistently good and their prices are hard to beat. As a bonus, they recycle used bags and hangers which is always nice. read more

This company keeps sending me service receipts even after I called them and told them that they have the wrong email. I don't even live on the East Coast. It is incredibly incompetent to keep sending receipts to the wrong person when the right person would probably like their receipts sent TO THEM. I have marked each one of these as SPAM and keep getting them after a YEAR. Figure it out and take care of your actual customer. read more

For $2.29 an item, ZIPS pricing is almost impossible to beat by the mom and pop dry cleaners. If you are a working professional with a lot of suit jackets, shirts, and/or dresses to dry clean, you can save serious money by going to ZIPS. A suit jacket or a winter coat costs anywhere between $7-10 per item at other local cleaners. Unlike other cleaners, you pre-pay for your items at ZIPS - part of the reason why they are able to keep their prices low. Overall, the staff here and the tailor (I've never used her services, so can't comment on the prices and her competency) are friendly. They have kept their promise of in by 9am, and out by 5pm to me without fail thus far. They do the dry cleaning on site. The location is brightly lit and fairly clean. I live about 15 mins away from this location and I make sure to bring in my suits and jackets here. Overall, it's worth the savings. read more

The worst, clothes are dirty, takes more than the promised date, and they lie about the status of the items cleaned. They charged me saying it was not ready but clean, i asked to see the laundry, and turned out it was completely dirty and unwashed. Also, everyone that works there has a bad attitude including the tailor who screams and yells all the time. No one knows what they are doing. Complete failure of a business read more

I used this place just for easy cleaning. If you give them an item with a stain, you can expect that stain to be there despite their pretreatment of that stain. I was not inclined to leave a bad review until one of my white coats for work was burnt from their press. Not happy and don't recommend even for basic pressing. read more

This cleaners is a rip off. After laundering shirts and burning the buttons they stated it was out of control. Now they have dry cleaned more than 12 shirts that have black dirt stains all around the collar and the owner said that is there oils from your skin and it should be like that. Even after advising the shirts have never looked like this at this cleaners or any other cleaners they have been taken to he said there is nothing he can do. The OWNER said you should spray shout on them before you bring them. So I should clean my clothes before I bring them to the cleaners is what the OWNER has stated. He refused to do anything about it and stated that's how shirts should be. When asked if these is how he does business he stated yes. So damaging your clothes and blaming on your skin is how he does business. If you want to protect your clothing from damage this is not the cleaners to use. I would stay far away from here. So now Hugo Boss, Ralph Lauren, Suit Supply and many other highly expensive shirts are ruined because of trying to use a cleaners near the house. NEVER AGAIN. I wouldn't give them any stars if it gave the option. Took these same shirts to Mount Oak Cleaners our normal dry cleaner and they said oh no that is dirt and it's comes out. We will get these cleaned for you and this will be gone. read more