Unfortunately, the owner's son at Paris Cleaners exhibiting unprofessional behavior that will prohibit me from utilizing their services in the future. I brought 5 pieces in mid-week and was scheduled to pick up on Saturday. I went in Saturday at 2pm and a few pieces were not ready. I stated that I could return later, but it would be closer to 5pm. The person helping me (who later identified himself as the owner's son) offered to deliver since I live close by. I asked if he was sure and he said yes. I wrote down my name, address, phone number and paid for the service. I was back home by 5pm and stayed home waiting on the delivery. I did not receive a phone call, nor was a voicemail left. At no point was I told to expect a call before delivery.
Saturday evening I called and left a message asking if the clothes will be delivered that night. This was extremely frustrating because I was leaving for a business trip the next day and the clothes I planned to pack were missing in action. I called again today to inquire about the clothes and the young man who answered the phone immediately knew who I was. He claimed he called and when I pressed him on the subject he became frustrated- FYI: I do not have any missed calls or voicemails and no one has made an attempt to call me regarding my clothes since I left there Saturday. I asked that if he did in fact call, why didn't he leave a voice message. His response was simply that he does not leave voice messages when calling from his personal phone. I find this highly problematic given they did not have the order completed when they said they would, he did not tell me to wait on a call, AND HE OFFERED TO DELIVER THE CLOTHES. He offered a 25% refund, which I expressed was not good enough, and then he cut the conversation short by hanging up the mid-discussion. I was disgusted by the level of unprofessionalism exhibited and called back and asked if he was the owner. He said he was the owner's son so I asked to speak to the owner.
Finally, the owner came to the phone, exhibited remorse, and again offered a 25% refund. I will be returning next week for a refund. Even though I will not patronize this company in the future, I am glad the owner took responsibility for the situation. read more