The staff was super friendly but the wash was not up to standard. I got the basic plus which includes tire cleaning. The vacuums were good and they let you use their rags and spray. The tires and wheels are still dirty, will not go back here. read more

I started out with a five star review for zips car wash and I've gone four months with them telling me that my windshield was already cracked, which I have proof that it wasn't right before I went into it, but of course it is what it is. Don't take my word. Read the other reviews some good and some are not and you decide for yourself if I could give them zero now I would. read more

Easily accessible. Fast service and value. Quality could be better. The rinse did not fully get our truck windshield or hood. Left a soap residue. read more

Stay away, absolutely unethical business practices! My wife canceled her membership in October, she went in a few months later and paid for a single wash for $12.50. They reinstated her membership and have charged her every week for almost two months and they refused any refunds. They didn't even deny anything!!! Said they show her cancelation and told her how it got reinstated, " we can't give refunds, but we can cancel your membership again." We filed a dispute online and hot the same response. read more

Man, you have to actively try to be this bad. The employee seemed to be struggling to actually start the wash, was waving me forward when he wanted me to stop (what?), and at the end of it hardly any brush or water had touched the car and it came out covered in dirt. And dude, why are you even bothering to respond to the negative reviews? You thank everyone for bringing things to your attention so you can improve in the future. But it's been a couple of years and you haven't improved! So you're just spinning some customer service bullcrap to make it look like you take customers seriously. But no one is buying it, because talk is cheap... way cheaper than fixing your useless car wash, apparently. read more

They've been double charging my card since Sept of 2023. They owe me $840.00 dollars. Customer care is initiating 120.00 back into my account?!?! How is that the customers fault?! I want my money back read more

What a disappointment! We have a car wash similar in another town, and I guess it has really set the standard. And this business is subpar. The people on the way into the wash did not give enough pre-spray. They do not power wash car mats. The towels that are ready to use are only wet and do not have any cleaner built-in. Also, I don't think that the washcloths were extremely clean because I kept getting a new one trying to get my black truck to look clean and it still looks smeary. They have removed some of the vacuums, so you have to share with the person next to you. Overall, I will not come back here. I will look somewhere else. (sorry. No pics. I did all the cleaning myself.) read more

Ordered a Basic Plus wash, front and back of the vehicle remained dirty after. Self service vacuums are partly non-functional or suction is very low - could not clean interior either. Don't waste your money. read more

Rule #1 Don't trust Google reviews. Yelp is far more accurate. Lousy car wash. 3rd time here. 1st was ok, not great. 2nd was bad and this third time was horrible. Whatever good equipment they used to have is gone. The guy at the entrance didn't even touch the front of the car and barely even touched the back of the car. There appears to be only one set of brushes for each side and the top rollers don't work well. My car was barely dirty and came out looking no different than when it went in. $18.00 to pour soap on the car...and then rinse it off. Do not waste your money. read more

This place is a SCAM!! They will automatically sign you up for monthly authorizations when you purchase a single wash. The number on the receipt is out of service and the phone number listed on YELP says that they're closed even when you call during business hours. I'm reporting them to the Better Business Bureau because I did not select to have monthly washes and have not been able to contact anyone to cancel it. read more

Zips Car Wash - Car Wash Near Me - Rockwall, Texas

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The representative assisting to help pay was nice. Other than that this car wash has bad quality. I just paid for the Basic $12 option and no dirt from my windows or the bird poop on my car was removed. Upset I wasted my money. Now have to go somewhere different. read more

Unfortunately I didn't check the reviews before heading to this car wash. Absolutely the worst car wash in DFW I have experienced. This was my 1st time and will definitely be my last. As you can see from the picture my truck was streaked from the rubber and not clean whatsoever. I decided to bring this to someone's attention in the office and instead of offering a refund he said he could rehash the truck. I understand that in most cases people would choose to have their vehicle rewashed but if this happened the 1st time and they did such a poor job the 1st time why would I put my truck into that wash again, ever. Be aware. read more

Zips Car Wash - I should've read the poor reviews! - Car Wash Near Me - Rockwall, Texas

1st and only visit here. I drive a GMC Terrain.....Can't even tell that I ran thru a car wash looking at either the passenger side or the back of my car. Absolute waste of $20..... read more

If there was a score of less than 1 star, it would be more appropriate. I chose the $12 wash and it was as though soap & water never touched my vehicle. I left with the same dirt on the back of my car that I pulled into the car wash with. LIttle kids playing with a water hose would have done a better job. I used my towel and wiped the excess water off and just left. I was too aggravated at the end of my work day to insist they rewash. I will NEVER come here again. I do not even know how they are still open. read more

I normally don't worry about it when a car wash gets a bad review. I mean, how bad can it be? Believe me it's pretty bad. We had to hand wipe the dirt off after they had already washed it. Never going back there again. read more

Zips Car Wash - Filthy car right after the car wash. - Car Wash Near Me - Rockwall, Texas

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I have been to several different car washes of this type, I have to say it was the worst, First no one even rinsed the front or rear of the car, it seemed it just sprayed a little soap then a couple of swipes with the rollers that do not do much, Over at the vacuum stations there missing the vacuum hose with the flat nozzle to vacuum the carpet easily and quickly and the one long nozzle they did have was cracked half way up nozzle, some of the stations are missing the plate were you would put you floor mats, also NO air guns at all! I am sorry to say this place is completely run down, Unless this place is renovated I would never go back! Dean read more

BEWARE of this business! The wash barely gets the car clean after going through twice. The subscription is a con. I signed up for a $10 service and was charged $45. When I questioned the charge, they offered me 3 other deals and said that they can not issue a refund. Highly recommended NOT using this company! read more

There is no difference between the price tiers and the quality of the wash. Also, half the car wash doesn't work. It leaves you with a very streaky wash. If you ask the employees about either of these issues they do not care. I'm also not sure what the attendant spraying at the start of the wash is doing, because they never actually spray the car. Also I think someone is living in a van outside of this place? read more

$12 for basic outside wash. Horrible service..no manual pre-wash, back window not washed and the finally was a car still full of soap.

This is a terrible car wash. They don't clean their equipment so it's most likely scratching your car's paint very badly as it does a mediocre job of cleaning the paint surface. The wash will break parts off of your car and the management does NOT care. I have a completely stock Toyota Tacoma and their wash ripped my bumper off of the truck and they didn't care at all. No apology, no accountability. Also the wash it gives you in return isn't very good. Dirt and mud can be found all around your "clean" vehicle in every nook and cranny. The was is also never able to completely dry my truck and often leaves soap on it. I'm not trying to be a dick, I've had all these gripes since I first used the wash however the manner in which I was treated after ZIPS CAR WASH damaged my vehicle, I can't hold back. I'm read more

Zips Car Wash - My bumper that was ripped off the truck. - Car Wash Near Me - Rockwall, Texas

I wouldn't recommend this car wash. Expensive and doesn't do a good job. There were streaks down both sides of my vehicle and the front and back weren't even touched. read more

These vacuums are great! They're supper strong and can take on any mom's car with littles that destroy the back seat. When I went in the morning it was completely empty and so easy to maneuver in and out within the shopping center. read more

This place is awfull! Just cancelled my membership after the "members express" gate failed to raise. After sitting patiently waiting for the gate to open and watching four cars zoom past, I finally had to back up and get into the next lane and because of that was at a weird angle and I couldn't back up to straighten out my car because other cars had already pulled in behind me and as a result, ended up scraping the crap out of my expensive rim which I will now have to repair. Of course, this had to happen on a Saturday and they were super busy so no one came over when we pressed the call button and we were later told by the manager that we "should've honked". Well, I'm sorry, it doesn't say that anywhere on your instruction screen that you're supposed to honk if no one responds to the call button. I've been paying $25 a month at this place ever since I bought my new car 2 years ago and I know perfectly well how the gate system works yet the manager was insistent on schooling me. When we watched the video playback on the cameras, we counted 4 cars go past and our gate never opened. Then he changes his story and said the gate needed to be reset. He had an excuse for everything!!! I told him I wanted my membership comped for that month due to their gate arm not functioning properly and causing me to have to back up and change lanes which caused damage to my rim, but noooooo - he said he wasn't allowed to do that and that all he could do was cancel my membership if I wanted credit. So much for being a loyal customer. I cancelled my membership as well as my husband's. Had their gate been working the way it should, I wouldn't have been forced to change lanes and ruin my rim in the process. Update 2/6/20 - Just signed up for the monthly package plan at Whitewater Express in Plano and based just on the customer service experience from the manager, I'm already IN LOVE with my new car wash place! While he was removing the old sticker off my windshield, he asked how long I had been with my old car wash company and I replied "just over 2 years". He could tell it had been awhile since the sticker was hard to remove. Then he politely inquired, "If you don't mind me asking, why did you end up leaving?" I told him what happened and he said, "If I had been the manager at that location, I would've comped you a free month just to keep your business". Yep, that's how loyal, long-term customers should be treated. And more good news..., my new place just opened a location in Rowlett so anyone reading this that has had a disappointing experience at Speedy Bee, you now have other options. Plus they have a 4-star rating so they must be doing something right! read more

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My husband and I just joined this place and it's a nice place. The employees seem to be really respectful and care for the vehicles, I love the free vacuums. The only thing I don't fully see eye to eye with is that our truck gets a lot of bug splats from driving out in the country a lot and this place doesn't pre scrub on the vehicles before entering the wash. Everything else on the truck looks nice just not all of the bug guts all over the front fender/ grill. Can anyone suggest a place that pre scrubs the vehicles? read more

Zips Car Wash - Prices of wash and membership - Car Wash Near Me - Rockwall, Texas

NEGATIVE 1000 stars! The owner of the carwash is a dishonest, shady jerk. The carwash did damage to my car and he wont own up to it. Hes a liar! Dont go there! Look at the other reviews about how that car wash damaged other peoples cars. He told me that in his 30-49 yrs, hes never had one of his car washes damage a car. Lies! There are SO MANY reviews about cars being damaged here! He was treating me as if i dont know what i was talking about. Questioned me about an old accident report of me being rear ended and had nothing to do with the area of concern. He tried to place blame elsewhere. Mirsha isnt even who i spoke to!!! I spoke to Brian who said he was the owner. So why is Mirsha commenting? Never spoke to him! SMH I gave you plenty of time to talk, Brian. I'm not just gonna sit there and let you talk to me any old kind of way. Youre a dirty liar and yes i cussed you out. You dont treat people like that! read more

Zips Car Wash - Ripped off the pillar - Car Wash Near Me - Rockwall, Texas

Absolutely the worst car wash in my 68 years. I paid $8 extra so $18 total for a wash that was supposed to include the wheels. They were worse than when I went in. The folks who join the monthly membership must not know what a good car wash is. I will be going back to the full service car wash on Horizon as soon as their repairs are finished. Their $14 basic wash looks a whole lot better now! PS I hand washed the rear of the car because it did not look like water ever touched it! Crazy! read more

Went through wash 30$ for top package got out to vacuum truck and it was bad so I finished vacuuming it and went through again. The package came with everything including tire shine after truck dried it had zero tire shine. If you just want to pay 30$ for a rinse I recommend this place cause it is just that. If not there is several car washes around that do a better job for less. read more

It used to be a descent wash but apparently one of the rollers that gets the back of the vehicle is pending replacement. I have a monthly plan and it's been broken for over a month. They did refund my last month when I requested it, and I do appreciate that. But what about all the people lined up to go thru the cash line? Are they being told it's not working correctly? At least give this guy his brush and bucket back until it's fixed. read more

It would be amazing, if it actually washed your car through, but your car is left with A LOT of dirty spots, specially in the back, almost as if you didn't wash your car at all. I had the subscription for about 5 months now, waiting for them to fix the issue with the machines, but enough is enough. I'll be canceling my subscription now read more

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I got my truck washed for the premium wash at $30. It was terrible. The truck still had dirt streaks on the side of it. While I was inside the washing machine I saw broken brushes that weren't moving. No wonder the dirt was still there. The only good things were the vacuums. Otherwise don't even think about wasting your money here. read more

Nice friendly young men who work hard to wash off all the grime after our ice storms and rain

If you want your paint destroyed I'd go here . Highwould not recommend this car wash.

Do not go to this car wash! I went here for a basic wash the gentleman told me they were offering a special, for $10 I would get free washes for the rest of the month and the next month ( there was only a few days left in the current month). Then next month I received another charge from them and found out I was signed up for a membership with out my acknowledgement. After calling about my concern, they are claiming they are not able to make refunds after a charge is made. I have not returned to this car wash since to use my "membership". I am astonished they think they can get away with this! read more

When they first opened everything worked so I got a membership and after a year when you go through the car wash half of the brushes are down some of the vacuums don't work and you can see it is getting rundown so I have canceled my membership read more

I have the Ultra monthly plan. The car wash does, at best, an ok job. Please fix the top rollers. Without them the wash is merely spitting water, Not rolling over the hood and roof of the vehicle. And, what is the purpose of the guy running a broom from a dirty wash bucket over the back of the car? The front maybe to remove bugs but Only the back end, I dont get it. They keep staff stationed at the entry due to the failure of the license reader. Why not fix the problem. Apparently, a poorly run operation. read more

I went to get my car washed in Sept, I was told they were running a "great special" I received a great deal on a car wash and was told I could come back any time that month for free. They decided to sign me up for a membership with out telling me and began charging my card (once again with out telling me I was signing up for a membership). Since I do not drive often I would have declined the great deal on the car wash and just paid the full price if I would have known they were going to be signing me up for a monthly membership. Less about the 10$ more about the principle. Check your credit cards and watch out for their "specials". Lauren M read more

Worst car wash I have ever been to. We have the unlimited and it is useless because there's always something broke everyone I go. The vacuum area pavement is so dirty that you get your mats dirty getting back in the car. When I asked how to cancel my membership the mgr didn't even ask why. When I asked about all the broke equipment he just said "all I'm trying to do is work around it. read more

I went in for a 10-dollar service, and a month later, I'm being charged a membership fee, and no one ever said anything about a membership. I contacted the company, and they said, "All sales are final."- service tech Lorie. Now I am out $45, and I am currently having my bank look into this. read more

My membership was canceled because my credit card expiration date changed and I got a new card. They never emailed me me to let me know that my payment did not go through. I received my new card after the first of month so this happened before I knew I was getting a new card( I still had 2 months left on expectation date) Customer service on phone was very rude and said they don't generate the emails. I did reach out to customer service and the woman who answered was not really interested in helping me then so I will not be calling back. I went to Rowlett car wash and started a membership there and it was cheaper and brand new facility! read more

zero stars!! I went for a car wash and suddenly my bank card is being charged $45 a month! I never signed up for a monthly subscription! They are stealing peoples money and you can't get a hold of anybody to fix it! They are thieves! read more