Do not go to the car wash on Richmond road Lexington. Rude Gm. Rude attendant. They do not pre wash with mop. Towels not out. Many other places to go! read more

These guys are horrible. They damaged my 4 brand new tires, destroyed my alignment, and refused to do anything about it. I drove directly under 1 mile from getting my new tires to Zips for a Premium wash, including tire protection. My steering wheel lurched hard to the right, 2 times, and my new tires squealed in protest. Scared the heck out of me. I immediately notified 3 attendants that I was concerned about damages to my new tires. I offered to let them look under my car to see the damages, but they refused. I drove home, and found out my alignment was shot, with my Camry pulling hard to the left. I submitted a claim on their website, but was told by email I had to drive back to Zips and have the attendants submit it for me. I did that. The next day, I received an email declining any responsibility and refusing to pay for any fixes/damages. Just paid for a new alignment. Seems like every time I go to Zips, their equipment is messed up. First, the initial device to clean my bug encrusted front bumper wasn't working. Second, they dumped a ton of hot wax on my car, didn't clean it off, it dried on, and I had to go back for a 2nd wash to clean it off. Next, I went and the conveyor belt was broken and they closed down. And when they damaged my tires and wiped out my alignment, the tire spray I went specifically for was not working. When I reported the damage, they had to manually spray and wipe my tires. They are the WORST. I have to submit online reviews like this, and consider legal action. They are HORRIBLE! read more

Have been going for months but Vacuums never work and they are always out of towels Employees are nice though read more

I've had a membership over a year and never had any bad experiences. Saw all the negative reviews and wanted to come in and leave a positive one! read more

Finally, this location has staff that will help you. Brandon and Hayden help me re-reactivate one of my vehicles after I've spent months of trying to get a hold of the home office and finally getting issues resolved. But Brandon and Hayden actually helped me and took care of me and fix the issue. I was having and I have nothing but good things to say about these two young men. These are the kind of people you need to have working at all of your locations generally customer service sucks. You cannot get through to the home office phone. It takes weeks. It took me eight months to get an issue resolved but Brandon and Hayden fixed it immediately, can you tell I have nothing but good things to say about Brandon and Hayden today they gave me five star treatment. read more

The staff are horrible when I enter to vacuum my car they turn it off It happened to me two times in a row

Don't come to this location, the harrodsburg road location is newer and all of their vacuums are available. It is disappointing that the vacuums tend to be not available. I had to pull up to 3 different vacuums that didn't have out of order signs, only to find out those vacuums were out of order as well. I will cancel my monthly membership soon if the vacuums are not fixed read more

Zips Car Wash - Vacuums haven't been available for some time. . - Car Wash Near Me - Lexington, Kentucky

The car wash itself is fine. My issue was with the staff. I just wanted a single wash. The staff person of course tried me to sell a membership, which I politely declined multiple times. They pointed out that I would save money with a membership. I declined a final time, and at this point he made a rude remark. Maybe some of us are just sick of subscription services and just want to pay and be done? Why are you getting personally offended that I'm not saving money by using your membership? It was ridiculous. I'll find another carwash. I don't need high pressure sales just to wash my car, especially if I have to decline three times before you accept my answer. Poor training, poor service. read more

Pressed too hard for a monthly membership, none of the vacuums, mat cleaner or pressure sprays worked! I was literally bouncing to each parking spot to find a working one and was unsuccessful. read more

vacuums always out of service, car wash often leaves soap and suds, and recently have been closed the last 3 times I've tried to go even though should be open per hours. read more

Out of order too often, literally leaves suds and doesnt clean well. Trying to cancel "monthly membership) but no one answers and no option to leave message. read more

The worst car wash I've ever had and even worse Customer Service. Purchased the 2nd highest priced wash and it left my car covered in soap. I swung back around to request another rinse. The very rude attendant's response was "Cool. We don't offer extra washes." We went back and forth for awhile before I sped off. Will not be returning and recommend you don't! I highly recommend Tidal Wave Auto Spa off of Richmond Rd. It's a little far but I've yet to be let down! read more

Currently the Zipps on Limestone in Lex. KY has NO /ZERO operable Vacuums!!!!! This has been going on for over 4-weeks!! According to the lazy ass "worker"who couldn't be bother to tell me about the Vacs while I pleaded with her to help with the over charging to my account-to no avail! Once I realized I was not going to find a vacuum at this places that worked -she informed me the of the vacuum situation, "haven't had vacuum in four weeks but the vacuum is FREE so you're only paying for the wash so the vacuum is FREE," she insisted again! So I reply, " there is no Vacuum" she said yeah but it's free so it don't matter." oh OK I appreciate all your help. Still haven't gotten a refund this place is robbing people honestly! So many people have told me various stories about this place-no one has been satisfied since this outfit, Zips, took over. read more

They are thieves. The memberships are a trap for them to take your money. The car washes never work properly nor their vacuums. ​

Read other reviews- common themes, unfriendly staff, poorly managed, lack service, etc. Lazy attendant who stood there, with hands in pockets, and didn't guide to make sure my vehicle went on the track. Instead took to yelling at me when my car wasn't in the track. Your job is to guide! Do your job! I tried to find someone to speak with and no one was around. Then tried to vacuum my car. The vacuums didn't work!!!! And my back window wasn't cleaned. I purchased the $24 car wash. All the fancy wash and can't do the basics, such as clean back window. It's basically poorly managed car wash. To the owner, it's time for you to hire better staff and managers. read more

Horrible experience. Very rude manager. None of vacuums were working. No cleaning materials whatsoever. They don't tell you that until after you've paid. I asked for refund but the manager cussed me out and refused. read more

Like so many others, I to have had a horrible time cancelling my membership. The local store NEVER answers the phone. The main number, you get a recording to call back during normal business hours. The website has no option to cancel!!! You can " change" your package but that's it!! They billed me 42.30 for one month!! Which is ridiculous! Plus several times I've tried to wash but they were closed during the day, which were normal business hours! Go to Tidal Wave.. They are right down the road from the Richmond rd location and they are so nice to deal with. They didn't give you the run around and try to "sell" your another discounted package after you've told the rep 3 times you just want to cancel and night deal with them again! read more

The last money I'll spend here. I might as well have thrown a cup of dirty water on my car. No waiting on line. No doubt why. So glad I spent extra to get that dirt covered in their hot wax. read more

Zips Car Wash - Drove home after this wash. Don't waste your money. - Car Wash Near Me - Lexington, Kentucky

We come to see four young men sitting chit chatting. No one out to load the cars or at the machine to help. No rags or cleaning stuff. Couple vaccums working. You need to hire some workers not lazy kids. read more

Zips Car Wash - Car Wash Near Me - Lexington, Kentucky

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Went through and paid extra for tire shine. Pulled up, first in line, and the man that came out didn't spray car off anywhere at all. This has never happened. Anyway, I go on in through and then when I pull out I felt like I needed to get out and look at the cleaning. It was horrible! No tire shine added. The front and back bumper were dirty. It was ridiculous. I drive to front office and went in and asked the guy to come look at it. He did not. Instead just told me to go back through again. I said will tire shine be added. He said yes. He let me back in and sprayed it off this time and sprayed the tires with some sort of special spray in a bottle. I went through and it looked way better. I don't know what was going on. But if you use this place get out and check. You might need to go through again. read more

Literally my first ever review. So unhappy I had to find a way to vent! Paid for a premium wash. Went through machine in less than a minute. all my windows still had bugs on them. My trims were still dirty. Truck still had dirt on it. Worst part!!!!! I pulled into 4 bays before I found a vacuum that actually worked. That's not counting the numerous bays that had trash cans block because they didn't work. AWFUL read more

April 2022, I took my less-than-1-week-old SUV through this location's wash, only to have the rear wiper snagged and ripped off. I filed a claim immediately, took the pictures, and was told to go ahead and get it repaired and I'd be reimbursed. Well, over a year and a half later, guess who hasn't seen a single dollar from them???? I've been in contact with multiple customer service people, and even was told by the "damage claims manager Clay Howell" that I should've seen the check and have proof that my claim was approved, but it's been 4 months since he's even responded to an email. Now, if I call in I just get told by customer service that it's not their department, and they'll forward my concern to their supervisor - which leads to literally nothing happening. I filed a BBB claim, but this business is seriously awful and I don't recommend giving them a penny. I refuse to let this go until they either pay me my money, or go out of business... read more

Worst car wash ever. I waited 5 to 10 minutes to begin my wash because the 2 girls working was busy checking thier phones and hanging out inside. I could see them just sitting inside. The wash was ok I guess but I paid for their best wash the soap was really flat and not foam like ussaly. The vacuums didn't look to be in service because there hoses are scattered all over the lot I'm not sure if your supposed to gather pieces and put your own together or not. To me this looked like a place where you store junk from car washes rather than a actual working carwash. This is not the same place time to shine was this place has become a dump read more

leestown rd, Zips has the rudest manager who huffs and puffs because you get a new membership and he has to give you a sticker! There is also a sign in the lobby that says smile for good review and no sitting on desk. read more

I was appalled to learn that Zips Carwash could damage someone's vehicle like this and not take responsibility for it. read more

Zips Car Wash - This is what Zips carwash can do for you. Don't let your car be the next victim! I never dreamed a business could get away with this. - Car Wash Near Me - Lexington, Kentucky

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Can't reach anyone. Not good business. No one to keep eye on things. Lately noticing guys driving in the wrong way, back up, to get trucks pointed in right direction. Then use ZIPS vacuums and cleaning supplies and cloths. No one to keep eye on things. They're blind to being robbed. This is Richmond Road one. Happened again to me today, I'm driving around the corner and almost hit a black pickup truck head on because he's coming in the wrong way to realign his truck to use the facilities without paying. ZIPS has no idea being taken by these guys. Not only that, the cart was not out with the rags that you wipe down your mirrors and the water off your car, I don't know if they're providing that anymore either. There is another car wash half mile down the street that's only $15 a month all you can wash, couple friends use. At least trucks can't pull in wrong way and use cleaning supplies and vacuum for free when I pay for it. Plus, these trucks and these guys are going to cause a serious accident one day, and it will involve ZIPS. NO management. read more

Another location going down. Trash laying around on the ground and vacuums don't work and hoses laying on the ground. Time to find another place to justify paying a monthly rate. read more

Could not find my location for a review. Have been going to the location in Little Rock on Rodney Parham for a few years. Service was hit and miss until the last month or so. They have turned around and I have been using the service weekly. read more

neverrr use this car wash. nothing works. car wash very brutal and detrimental to your vehicle and customer service is the ABSOLUTE WORSE. They charged me twice after multiple attempts to have membership canceled. the workers always on drugs. never and towels or soray out and air pressure sprays never work. vaccund hardlly work. sucks sucks suckkkks. read more

Equipment is consistently down. Car comes out half washed. Going through the. At wash you see brushes and sprayers not working even though I was charged for the feature. The mat washer has been broken for over two years and it's still sitting there. read more

Decent carwash however there is no way to get ahold of anyone. No active phone numbers for the local wash and no corporate company number either. Waiting on a cancellation refund for 3 months! The only way to submit a request is electronically and no one seems to monitor or reply. I don't care how good the car wash is I don't do business with an entity run this way. read more

Membership program is horrid - signed up for their unlimited wash program during a promo and requested to cancel online over 2 weeks before the renewal date. Despite continued communication with their website staff including assurance that my request had been processed, I have now been charged for two recurring months, both which I have had to dispute with my credit card company. read more

arrived at eight to wash my car. attendant told me would be a few min before he could open. specifically came here because they were supposed to open at eight. it is now 8:20 and still not open. wont be coming here again read more

Had a membership once Time To Shine, but service has gone downhill since Zips bought the business. Drove there yesterday (went to 3 Zips, but complaints for those go in a different location) and cones were up in all lanes. Went back today and only one lane was open with a huge line. That was not the issue as it moved fast. The vacuums were not working. moved to another spot and again, no vacuums working. Most of them were on the ground. The machine that washes car mats was still not working, but has been out of order for some time. Not worth the monthly fees! read more

Great service from Chris!! Very attentive! Would definitely recommend!!! Car very clean after service!!! Good for the price!

Before I had a license I had my mom take our car to Jeff's Car wash. Even when living in Eastern KY I went to Jeff's EVERY SINGLE TIME I was in town. What possessed me to visit this mud sprayer I will NEVER KNOW! My car was DIRTIER THAN WHEN I WENT IN!!! It was soo dirty I was scared they had damaged my the paint on my brand new Mercedes GLS. For the love of God, and all of her is good, do NOT WASTE YOUR MONEY HERE!!!!!! read more

I have been trying to get my vehicle washed since Sunday. All locations that I've visited are closed. I'm a monthly subscription user and not happy! if you want to spend money to keep your vehicle clean, find somewhere else. they employee half wits that don't take care of the locations. stay away from this car wash! I will be going local after this terrible experience. read more

Management at the Hamburg location is useless. Wasn't able to assist and told me 3 days ago that they were handling the matter, however went in today and issue still wasn't fixed. Asked them to give me the case # or someway to verify that they had sent a request in to corporate, they could not provide anything. Contacted corporate and of course nothing had been done. Management at the store was very rude and useless. Don't waste your time at this location go to another location or another business. WASTE OF TIME!!!! read more

I have been a member for over an year an a half, and I was unaware that they were charging me double to almost triple for my car wash. Before that, I was getting charged a low fee consistently and that was for months. After several months they increased almost double to triple and continue to increase it. I just happened to look at my account and seen it. I called customer service, and was told that no refunds could be done , and that i was getting the top of the carwash, when really that is a joke. The mat cleaner never works, the vacuum hoses are always half sucking( with pressure), and the pre wash that is supposed to happen from the attendants running the inside of the wash, doesn't at all!!! All they do is stay on their phones, when they are supposed to be washing the front of the car, before you enter the car wash. That's not TOP OF THE LINE NOTHING!!! I am very displeased, and when I called to get a refund for the past year that I have been getting charged the higher price, I was told that they could not accommodate me because I have been getting top of the line service. I literally had to raise my voice at the agent for her to escalate me to the refund department. In which, she notated the account. I am now awaiting a call or email or something to see the results. I couldn't even get a phone number to contact them myself!!I am very displeased!!!! I know I have been accessing it, but thats because I thought i was paying the low-price that I had intially been charged for several months. If I would have known I was getting charged the amounts i was, i would have cancelled this service a year ago. I have never left a review until this one. read more

To say I am completely disgusted would be an understatement. I took both my new Volvo and Kia Seltos through Zips on Sharkey way in Lexington Kentucky just prior to Christmas. There was about a 3 hour difference in when we took our white Kia through vs. our black Volvo. leaving the business with the Volvo around 3:30 in the afternoon, I went directly to a hair appointment. Upon getting out of the car the damage was visibly noticeable. My hood looks like it was peppered with white paint flecks. There are hundreds if not thousands of micro specs. I went home to show my wife directly after my appointment. We drove directly over to Zips. I asked they pull all camera footage to prove or disprove any damage prior to entering the bay, and upon exit. After looking over the car throughly with a Zips employee, you can see there are partially circular swirl marks from the overhead spinning attachment on the hood, across the back, and the driver tail light is all scratched up. Those micro specks that look like paint are actually chips out of our paint on our vehicle. The Zips employee called his boss and advised of the situation. Apparently, they have been operating without working cameras. No footage could be pulled. Pictures were taken and a claim made. The employee agreed the damage clearly appeared to be a direct result of the bay attachment. We received a denial of our claim about a week later. I called corporate to advise of the situation and they created another claim. We were told to expect a call within 5 business days. Well, no call as of yet. This is horrible customer service and we will not let this go. I am not the type of person to cause a disturbance for any business, but being in the customer service industry on the corporate side of things for many years, right is right and wrong is wrong. Accept responsibility and do right by your customers. Our car looks like it has been driven through a battle field. The Kia is the same way. However, I am not looking for anything on the Kia as that car is white and you can't tell unless you get at eye level and look. We are not willing to let this go and I will be contacting the local media. Something needs to be done. read more