Dr. Doug and staff were very helpful and friendly! Very thorough, efficient eye exam and great…read moreadvice for both glasses and contacts. They had a large selection of glasses frames, and I was able to pick out frames and lenses for a very affordable price with my insurance. They told me all the fees up-front and were incredibly helpful. Definitely recommend.

New favorite place to get new glasses and eye exam. All of the staff are super friendly and…read morewelcoming. Great selection of frames and they took my insurance with no hidden costs! I came back a second time for a pair of glasses to see the computer screen properly and got a great price on frames and lenses. Dr. Doug Duggan is friendly and explains everything

Receptionists friendly and proficient. Wait time short. Tech knowledgeable and friendly. Dr…read morelistened and explained everything in layman's terms. Modern technology. Optical department onsite with experienced and friendly staff. The only ding I give them is in the optical department they charge for every little thing such as glasses adjustment, nose pads, etc if you haven't purchased your glasses from them.

Been see same eye doctor for 15 years, and he caught a serious eye problem sent me to a specialist…read morein Seattle . Then a year later I had the same problem with the other eye. So he has been fastidious in my eye health . The office staff are very helpful and so is the staff that see u before the doctor comes in.

I haven't been in here just yet. I mean, I have, but not for my appointment. I went in this time to…read morecheck out the frames and meet the folks. Amy was really helpful and she showed me to the back where they have the wall of frames that are covered under my healthcare plan. In Washington, the medicaid option is pretty good, all the frames are made in the USA by prisoners. Sorting through the frames, I picked out some old guy looking joints, the name on the arm read, "Nate." Despite having patients, people they were getting prescriptions ready for, taking calls, and whatnot, both Amy and Dr. Ogden were nearby to answer some of my most basic questions. Like, these are safety glasses right? What's the difference? And both of them pretty much gave me the information that I could have very well looked up on my own. Thanks for that! Looking forward to my appointment. I wonder if I'll get dilated.

I've gotten many a glasses and check ups here... friendly people they are.read more

My family has been seeing Dr. Storrs since we moved to town five+ years ago and would recommend her…read morehighly. She is very personable, friendly and professional. She explains what she is doing and always takes time to answer our questions thoroughly. It's a bonus that she has an office in both Ellensburg and Cle Elum.

I ordered a pair of transition safety glasses told me they would still darken in equipment as I am…read morein equipment and in a shop. So i got them they did not darken at all in equipment so they are worthless to me. They would end up getting damaged if i had to constantly change from sun glasses to clear glasses. Asked for refund and was told they dont do refunds so just wasted over $300 on something I can't use at all.

Liked doctor who saw my husband. They were friendly and timely. Very pleased with the care he…read morereceived.

First off, I had to go to this vision center because it was the only one that took my insurance…read more With that being said I"m new to the town and I'm unaware of this vision center until today. When I stepped into the office the receptionist was happy and cheerful. I arrived 15 minutes early and didn't wait long, which is a plus. The assistant who was helping me didn't introduce herself and walked really fast down the corridor. While I was trying to get my bearing and my items. She was pretty rude and didn't seem genuine at all. She didn't ask me about the weather or nothing. She didn't seem interested in me. The doctor (Dr. Watson) introduced himself and shook my hand, better, but he didn't spend much time with me and I had to tell him things. He didn't ask me questions directly. I would also add that my eyes were dilated and I was never told how long they would dilated for. I was then passed onto another associate, I told her I wanted to look at frames but she followed me around. And was a very pushy sales person. My husband showed up and even got annoyed with her when she tried to sell me Crizal coating that I didn't want. Her professionalism wasn't there at all. I did buy a pair of glasses partly because I loved the style and I can't find Kate Spade glasses anywhere. I would have not given them any business had I been able to find this glasses elsewhere with my insurance. I'm writing this review while my eyes are still dilated. I had wanted to talk to my husband about whether we wanted to pay in full or half and she just stayed there I had hoped she would have left and let us discuss it in private. I don't plan on returning again. I would rather go outside Ellensburg to find a better service.

Boys Smith vision just hung up on me. It seems that they cannot coordinate with Valley Vision to…read moreget my records sent there. I switched to Valley Vision when The people at Boys Smith got perturbed with me about getting my glasses online. The gave me a prescription labeled "Computer" that was actually for reading. They blamed the online company of course but the glasses were made right to the prescription. After subtracting the "ADDER " I resent for glasses and they were fine. Because they were rude and borderline nasty, I switched to Valley Vision. Now I have a serious eye problem and the records from Boys Smith could aid the Valley Vision doctor, but there seems to be problems forwarding the records. When I asked her to coordinate with Valley Vision she refused. When I attempted to rehash my past troubles with Boys Smith, she hung up. If this nonsense continues I will hire an attorney.

I've been seeing Dr. Baldwin for over five years now. He's been great! I've been very happy with…read moremy experiences there and I highly recommend. The staff has always been courteous to me and they are professional.

Outstanding service, friendly, reassuring and compassionate. We need more doctors in the world like…read morethis! Highly recommend this clinic! Our family was on vacation when suddenly my husband complained of eye issues, vision had floaters and hazy eyesight. We went into White Salmon and found Dr. Baldwin on Google. It was 15 mins before closing. His receptionist asked a few questions and immediately got us in at the very end of their day. It was Soo appreciated that the doctor was willing to see him under such extreme short notice. Dr. Baldwin stayed an hour after closing and was so thorough and kind. He discovered an eye emergency and immediately referred us to a local retina specialist back home cutting our vacation short. He even called us 15 mins after departure to confirm a scheduled procedure time for the next morning.