Been taking our vehicles here for years. Everything from annual services, to adding 3m film to the front end of a vehicle to tint we've had it all done there. They honor warranty's on the products they install and make sure you're taken care of if there is a problem. Which was the reason for this visit. If you need a quote for something they will get that for you and they don't make you feel pressured into buying. They know us by name and greet us when we walk in which always makes you feel much more welcomed. Scheduling is flexible and they always get our vehicles done in a timely manner. Overall would recommend going here. read more

I took my 22 Ford Explorer to Ziebart on US 31 in Greenwood Indiana on Dec 19 for my annual renewal. I was presented with an interior clean option that was $299.99, which I agreed to while my vehicle was there. I picked it up early evening before close the same day and was told to remove the rubber mats from the rear of my vehicle and leave the windows down when I park in the garage to allow it to dry out. I did not get in the vehicle again until Saturday late morning, and the driver side was SOAKING WET as if it had not been extracted at all. The rest of the vehicle was still damp but not nearly as wet at the driver side. I could not call the location until Monday which in the meantime I would place my rubber mat in the car when in use, then remove it when I got home and roll the windows down every time. When I called on Monday I was given option to bring it back on Thursday, Dec 26. I took the vehicle in this morning, briefly explained the situation and informed that I took a video of how wet it was and was concerned it may mildew or mold, or even cause rust underneath. I asked if there would be any compensation or adjustment, and the response was he would look into it and talk to who did it. I picked up my vehicle just after 4pm, and the same man (which I believe to be the manager) asked my name and handed me my keys. When I asked if there was any adjustment for the issue, he walked in the back and came out to hand me a $20 bill stating "they said to give this to you for your gas". That was the most offensive response to a genuine customer concern I have ever had. I was not only inconvenienced for a week until it could be readdressed, but also concerned about my vehicle as a result of the excess water and brought it back to leave for another day again. Attached is the video that I took late Saturday morning. I will not be doing anything additional with Ziebart aside from my annual renewal which I paid for when I purchased my vehicle! read more

Didn't clean my interior whatsoever all type of residue left over on my doors and under my hood sprayed my exhaust so now I'm getting a strong burning smell inside and outside of the truck sprayed over wire harnesses underneath the vehicle and etc.. I am very disappointed for what I pay for customer service is very poor as well. Did not get walked out to my vehicle. Was handed my keys and paperwork and was told. Have a good day. also, I will add my car was left unlocked and I was notified via Toyota app to my phone. I had to personally lock my vehicle while it was sitting on there a lot. I will be calling tomorrow and asking for partial or all of my money back. I am very disappointed and will never do service with Ziebart again. I just spent $70,000 on a brand new Toyota tundra. read more

When I purchased my RAV4, I got the Diamond Protection plan. I went in for my yearly renewal of the guarantee. I asked for them to rent the front, side windows to marche the back windows and to put the tint that helps with glare on the front. The staff were very nice, as always, and the car looks great! They also had my car ready at the promised time. This is the 3rd year I have dealt with this Ziebart location, and my husband had steps added to his truck here. All the service we have received has been excellent! read more

Ziebart - Auto Detailing Near Me - Greenwood, Indiana

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DO NOT COME HERE! Especially do not come here to get any kind of window tinting done. Never in my life have I ever been treated by a company with such disrespect. They were so nice when you enter through the door and swipe your credit card. Until they do not perform the job you asked for and then blame and gaslight you like you are the problem. The manager will not call you back so don't hold your breath. Once you do reach a staff member, you won't be getting your money back no matter what you do. Please take this as a warning to take your business elsewhere. I am a very reasonable person and always willing to give someone the benefit of the doubt but the customer service I received and their attitude did not help to rectify the situation. read more

This people are ridiculous they don't res private property, they disconnect my dash cam didn't say anything to me and didn't plug it back so I was driving without my camera, 0 stars if I could, you dont respect my property you don't get 5 stars. read more

Well I returned and was not treated any better actually worse. I sent this to customer service. Hello I visited the store only to be met by a rude person saying show me what's missing I showed him a picture and he said the tech says there was nothing in there and I said and that's what he said about the wireless phone cover that was eventually found, he said well I can't tell because a grainy picture so there are 2 sides to every story. So he said do you want you mats installed I said of course isn't that what I paid for he said no it's just a curiosity thing to look install we usually just give them to customers in a box. I felt like I had to beg him to do so. I said you know this conversation was just recorded he said so and took my key back to a tech after the tech installed them the tech handed me my keys and as I was walking out the guy ran behind me saying your not allowed to record in Indiana, I said nothing and kept walking while he's mouthing off. I will never return to this store again I will be seeking out another store in the future for my yearly service as per contract. This place is nothing but rude customer service people and lying techs. I stand by me review on yelp and will update the review as well so people know how awful this place is. Sent from my iPhone This is customer service reply back after I sent photo of cost to replace cup assembly mat. Freda, Thank you for reaching out again regarding your visit to our Greenwood Ziebart. We can certainly understand your frustration, and are sorry you feel this way with your interaction with the store. I have talked to the store, and without knowing for sure if the items were there before, we are unable to do anything other than offer for you to go to a different Ziebart location for your maintenance. There are locations in Plainfield, Indianapolis East and Castleton that would honor that. I unfortunately am not able to see the info in the photos, as it is very blurry and I'm unable to make any of it out. Again, please accept our sincerest apologies for the difficulties we may have caused. Regrettably, Customer Service Ziebart Rhino Linings of Indiana/Ohio I also stopped at Hyundai and was informed if I wanted the slop mat replaced I would have to replace the whole cup assembly since the mat only is available with that. read more

Ziebart - Cost to replace items tossed by techs at ziebart. - Auto Detailing Near Me - Greenwood, Indiana

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Horrible customer service. Hard to get an appointment. And they make excuses for not doing the work.

Preferred pickup time is no guarantee please keep that in mind if you rely on your vehicle the day of service. I'd recommend setting that pickup time far before you actually need your vehicle. Surely for the price your car should be ready when preferred especially when dropped off the day before. Looks great, good service, and reliable insurance. read more

I had a very disappointing experience with the Ziebart Greenwood location. I paid $440 for an interior detail and exterior detail service. I was not satisfied with the quality of the detail. They didn't vacuum behind the rear seat, the windshield is smeared on the inside, the inside of the wheels and wheel wells are filthy, miscellaneous smears on the outside where it looks like a dirty rag was used to wipe it down, the WeatherTech floor mats are very dirty, and there are bugs on the bumper and the hood. I want to be clear that I specifically asked the woman that checked me in yesterday morning if they had the proper tools and cleaner to clean WeatherTech floor mats properly, and I was assured that they had everything they needed and the floor mats look horrible. When I use the cleaner at home, they get completely clean and are clean and black when finished. My husband and I went inside to talk to staff and were directed to a dark-haired young man who came out and looked at the truck and told us "we don't clean wheel wells, or the inside of the wheel, and the detailer probably didn't know to vacuum behind the seat. What you're paying for with the exterior detail is actually 'paint protection', not so much the cleaning". My husband remembered that he knew a man that works there, Chris, so he went inside and asked him to come out and look at the truck and we were told basically the same thing. He offered to have the vacuuming touched up on the interior. He told me that if I wanted the kind of detail quality that I was expecting, I'd have to pay a detail shop at least $1200. I told him that I felt the wheels and exterior could've been cleaned better at the drive through car wash and I could've done a better interior detail in my driveway. I began pointing out the bugs that were still on the front of the car and I looked up and saw the woman who had checked us in that morning (I don't remember her name but she was slim, taller than me and has medium-long dark hair) barreling toward my truck, almost angrily. Which was jarring, but I started pointing out the bugs to her and she immediately had the worst attitude. She told me that every bug I was seeing was chipped paint (you can see in the photos that this is not true, they are definitely bugs). I gave up at that point. I told them I was leaving because I felt that the attitude of that woman was not reasonable at all and completely unnecessary. Why would a company advertise an "exterior detail" and then tell the customer "the exterior detail is more 'paint protection' than a cleaning service"? In a nutshell, this was a poor quality detail and horrible customer service. read more

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I have been a loyal customer of this location for 21 years, bragging to everyone about their Diamond Gloss. Returning to their location religiously every year. This year, I got my truck back with damage to the pillar between the windshield and the driver door. My assumption is that something happened when applying the windshield treatment, but who knows. When I took the vehicle back to the store, Sarah informed me that it actually had touchup paint on the damaged spots. (Sarah is great, for the record). Interestingly, I keep a touchup paint pen inside my driver door. I sent images of the damage to their email, as requested. Jerry finally called back 2 weeks later stating that it is "rock chips" and they "don't have touchup paint" and "we have a no belt policy" when I asked if it was possibly a belt buckle grinding against the paint. After hanging up with the store, I called back to ask for the GM's contact information. The man who answered said, "What for?" After explaining the situation he said ,"Well, I don't know anything about that". He did finally give me the customer service email. I sent several images of the vehicle one week prior with NO damage, and images on the day I got it back WITH the damage, as well as closeups of the damage. I was told that they were certain they were "rock chips, they don't have touchup paint and belts aren't allowed" they doubled down on the rock chips story even though the spots had been touched up by someone, despite the fact that NO ONE has access to that paint pen but me. And I certainly would have remembered being blasted with boulders and touching up my own vehicle if that were the case. The unfortunate part is that it's family managed up the chain, and blood is thicker than good business practices. Not to mention the franchise owner owns multiple locations in the surrounding region so I couldn't easily just go to a different store. Proceed with caution. I'm not the only one who acquired damage with these guys. Someone else's vehicle got damaged when it was on the lift years ago., which they also denied, then ended up having to pay for repairs. read more

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Had my windows tinted, they recommended their ceramic film and I couldn't be happier with the results. Store Manager Jerry was very knowledgeable. read more

I was the winner of a "Remote Starter". The team was very friendly, fast and professional. The showroom was very clean! The team did an amazing job! I will be back in the near future to get other services done. Thank you Ziebart! Brian Godfrey read more

Last month, I called a local dealer, near Greenwood, IN, to discuss an issue, with the Rhino liner warranty, because the tailgate had a few places where the coating had lost it's adhesion. The manager, Jerry Lemasters, requested a copy, of the invoice & a current photographic image of the tailgate. He replied that my claim was rejected, by the district manager & highlighted the important details, in a copy of the warranty. Since TWO stipulations were highlighted, I assumed that BOTH were reasons, for the rejection, but I wanted to be SURE, so, I replied, 4/7/22 (5 days ago), asking for clarification, by email AND telephone, but, thus far, haven't received an answer. After reading all the reviews, about this store, I wouldn't, EVER, consider trusting Jerry, with my truck, or any OTHER vehicle!!!!!!!!! Also, I contacted the national Ziebart customer service center, 4/7/22, asking for warranty details clarification, but, thus far, haven't received a reply. read more

Ziebart - Auto Detailing Near Me - Greenwood, Indiana

We took our at the time our brand new truck to have the front two windows tinted and bed rhino guarded. Everything looked good until a couple of months ago when we started seeing two pin sized holes in the window tint (keep in mind the window tint is not even a year old) We took it back up to the Greenwood location to have the window looked at. We were told that the two pin sized holes were caused by the seat belt hitting the window. Not sure how it was caused by this when we don't let our seatbelt hit the window and u can see other small pin sized bubbles popping up. They DO not stand behind the lifetime warranty and told us we can re tint the drivers side window for $100 keep in mind to tint both windows it was around $100. I am needing our windows tinted on our new vehicle but DO NOT trust them to perform the work and stand behind it! read more

Took my car in for the annual renewal service. I also had a scuff mark that I am so happy they were able to completely remove. My car looks like it did the day I drove it off the lot! They did an excellent job and it was ready when promised. I couldn't be happier! read more

Took our suv in for Diamond pkg. husband picked up and since it was raining they told him to drive slow and don't hit water puddles. The next day I get in and the smell will knock you over!!! As a cancer patient I really feel unsafe in my suv now. Brand new and now smells like someone dumped a bunch of chemicals in it. Also I was told interior was protected and vacuum out. It was not! I put a couple things in so I would know if anything was done. It was not. They are not honest and don't feel I can trust them. I had a new car smell now I have chemicals that I'm not sure will hurt me. I have ask for the specs in regard to what's in this. We might have to hire atty. I will not suggest anyone use this service unless you stand and watch them do the service. Have not had for a month yet and now I can't drive because of smell . read more

Been going to this location for over 10 years with 3 different vehicles now. For the complete package inside and out. I have added tint and a car alarm to each. The work and everyone I have dealt with here has kept me coming back to this location only with these professional, cool, trustworthy peeps. I've left happy every single time I have left the building. They thrive on customer service. And I EXPECT that. So when. I find it. I return. read more

Ziebart - The TINT I had put on my new Dodge Challenger in March 2019 along with a remote start and car alarm. - Auto Detailing Near Me - Greenwood, Indiana

I am very surprised of the low star reviews for the Greenwood location. I currently take my 4 cars (2015, 2020, 2021,2023) to this location for various services. From diamond gloss, z-gloss, and window tint. My 2015 vehicles still looks like I drove it off the showroom floor. All my vehicles look great and get compliments on them all the time on how clean they look. Staff is great! Very personable and friendly. Took time to explain services and never misrepresented themselves in any way. I am a customer for life. Investment is well worth the price. Highly recommend Greenwood, IN location for all your needs. read more

Made appointment for annual service for new car. Met with Chris - he was efficient, answered my questions, checked out car before service, told me what would get done and as it takes 2-3 hours got me a ride by driver Darron to Panera Bread. Darron informed me that he could pick me up at mall and where if I finished early at Panera. I was promptly and courteously taken: to Panera upon doing paperwork and picked up - once my car was done. Upon return Chris met me we finalized paperwork and I got my car which looked like new! read more

Took in my brand new car for window tinting and noticed they had chipped my door paint at pick up. I spoke to the store manager, and while he inspected and acknowledged the paint damage, he refused to take responsibility or apologize for it. He even claimed that such accidents don't occur at his shop and said there was nothing he could do for me because they didn't have my car's paint color. I completely understand that accidents happen, but I'm in disbelief by the lack of care and professionalism. My car is only 4 days old and has been garaged since I purchased it. Clearly, any pre-existing damage would've been addressed by the car dealership, or found during the Ziebart inspection at drop-off. I wouldn't recommend this location. read more

Went had my annual yearly maintenance. The guy that waited on me was more about selling me more stuff to buy. My back leather seat had some kind of dirt on the back and they didn't look like they did anything to them. The said they would try buff out a place on trunk well that didn't happen. And he did even comment about it to saying they was able to do it or not. When I came back to get my car he was going through papers filling them out of other customers, and I said when I came in , my car is ready. he said it is'ssss? like what? In my profession and he should be up there in the front waiting on people up he's gonna be an arrogant ........! Customer service means you all call me. Why do I call you. read more

Took my car in to have the interior detailed. At first, the car looked great. However, I looked up and the fabric on the ceiling was completely falling down. It was not even close to falling down when I dropped it off. I went in to tell them about it and the employees refused to accept responsibility for it. They said it had to be like that when I dropped it off. I assured them it was not, but they called me a liar and said that I just wanted a free detail. When I dropped off my car, I noticed that they had an inspection form on the envelope to document the condition of the car before they worked on it. I asked them to show me their inspection report to prove that the ceiling wasn't falling down when I dropped it off, but they said they don't inspect the ceiling since they don't touch the ceiling. I then asked them to show me the inspection report for the areas that they did clean as I know that I've had damage to some of my seats which I know was not their fault, but they said they didn't document those because it was normal wear and tear. Burn holes in seats is not normal wear and tear and so they should have documented that at least. Again, they didn't cause those, but as a business they should have. I'm extremely upset as I just paid $220 to have it detailed and I picked up my car in worse condition than what it was in before I dropped it off. I definitely would not recommend taking any vehicle to them. read more

Ziebart - This was Corporate's response to the damage caused. Obviously they did something wrong when steaming, but won't take responsibility. - Auto Detailing Near Me - Greenwood, Indiana

I think your one star reviews continue to speak for themselves. I was present and I know what was said to me and I still maintain that what was said to me in that parking lot while we were going over my car and what I was charged when I came to pick it up were two entirely different numbers. read more

I have tried reaching out to customer service department and nothing is being done at all. The manager refuses to talk to me to the point where they have hung up on me several times. I will never have my yearly protection done there ever again. Worst customer service experience I have ever had. Very disappointing read more

Ziebart - Auto Detailing Near Me - Greenwood, Indiana

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I have brought my truck into this location for years now. When I bought my truck, I had gotten the Diamond package inside and out. Every year I take it back and get a refresh. My truck smells and looks like new as it did the first day I got it. This location is very polite and performs a very professional job. read more

Every service I've ever gotten from the Ziebart location in Greenwood has been awesome. From window tint to side rails and a bed cover and liner my service was great and their work has held up through the years. Highly recommend. read more

Very prompt and did a good job explaining options. Quality of work seems superior to others I've had. So far no issues at all.

I came in for a tint all the way around and my handles on the ceiling ended up on my back seat and ALSO my sunroof flap was broken off. I don't think you need to get in the sunroof to tint the side windows but that's just me .160$ to just mess my car up with a decent ok tint job but not 100% what so ever wouldn't recommend this location. read more

I dropped my vehicle off at 9:00 am for an appointment. I called at 11:30 and asked if my vehicle done they said no however I could tel on my app when the car doors where shut. They never called I went past at 1:30 and my car was done. I was quoted one price, but when I showed up the price was 50.00 more. I will not go here again and I would not recommend them. read more

Had my Daughters car interior detailed on Friday and they did not follow through with anything they said they would do. I called on Tuesday to set up the appointment and was to leave keys in drop box as I dropped it off before they opened. He told me I would get a call when they opened to tell me if it would just need the $149 interior detail job. When 11:00 am and no call I called them. After talking to 3 people I was told he would get back to me about the car. !pm and I get a call from someone apologizing for not calling sooner and assured me my car would be done by 5pm and definitely before 5:30 because that's when they close. I got there at 5:10 and it was not done. I was handed my keys at 6:10 without an apology for the wait but a sarcastic have a good night. Never again will I go to this place nor recommend it to anyone. I see I am not the first to have a problem here. So stay clear!!!! FYI first internet review I have ever left. read more

Jerry the manager was very rude and unprofessional in doing his business! He was very loud in explaining the services and rubbed me and my girl the wrong way! Avoid this business at all costs!! read more

Extremely poor customer service. I just spent $1000 here having my windows tinted and other things but forgot to tell them to tint my sunroof. I came in today and was told that was extra. I just spent a grand with you and you can't tint a square foot for "free". I had brought my last 2 cars to them and this is how they treat loyal customers. Wow very disappointed and would not advise anyone to use this location at all. They wasn't even friendly about it. BEWARE **UPDATE** The owner of this store called me and is taking care of the problem. read more

I have had an upmost terrible experience with this ziebart and another one. I had a remote start installed in my car at another store and have had nothing but problems!! Incidently, my car was at the dealer the same day for 180 pt check up, checked A-1 after it was installed. Filed complaint with home office after I took it back to that store and they told me nothing is wrong with it. After complaining to corporate, They set me up with an appt with another store yes Greenwood store which I have never set foot in before. Interesting my experience with the bullying, hostility is the same as others on here. Cannot be a coincidence folks! It seems if you have a problem their demeaner is out war!! I came to appt to have system removed that was cleared with corporate and then to have a refund. Still concerned what this has done damage wise to my car. Went to sit in waiting room and another customer overheard some of it while I was checking in and asked me about it. I told him about the experience of this remote, either a bad product and/or bad install. Here comes some ee screaming at me in a hostile manner that I cannot talk about this in "his store". The customer told him he asked me what was going on with an interest. Employee kept raising his voice at me as if he was trying to pick a fight. Go to a bar to do that. Now I am a woman and starting to get nervous thinking that this person has a problem. Why talk to people like this!! Don't care if there is a problem, just take your hard earned money and when you complain, look out. Then when he said it was done, I came up to front and he held my keys and demanded I sign something. I said I don't sign anything unless I read it. He didn't explain what it was until then. He then said it states you agree to not go to quote any of my stores" unquote. I told him I'm not signing anything! Interesting that it had the amt that I paid for this service and the corporate told me they would do refund and that Greenwood store does not have my records or personal info. Was he trying to get me to sign something that he was giving me a refund?? He did not and I hope not, I believe you call this under duress. He then got mad and threatened to call police on me if I did not leave. I left and suggested he gets help with his anger issues. I feel the need to report this further, Anybody including on here can/will share their experience with a business. BEWARE!! I'm sure they might be friendly when collecting your hard earned money however god forbid you have a problem, they it turns to war!! read more

I took my car in for its annual check up for the second time. The first year it was great - this year not so. I asked to have my keys locked in the car so I could pick it up after hours. When I got there the car was totally unlocked and no key was there. Unfortunately, it was Friday night so I could not call and verify where my key would be until Monday morning. When I called they said "yeah we have it - we dropped the ball - stuff happens in a very cavalier sing song voice. When I tried to explain that it was a big deal to me that my car was unlocked and I had to make a trip back to get the key I was told you can't be talking to me that way and hung up on. I went to get my key and their attitude was well here's your key - we have to get on with our day - sounds to me like you're judging. I asked if they were really trying to live up to poor yelp reviews I was told those do t tell the story. Basically poor customer service! as to the quality of their work I have no way to judge I just have to trust - it's harder to trust when they don't seem to care. read more

I had a remote start installed on my 2018 Chrysler 300 today. Customer service was excellent and the remote start works great. Jerry Lemasters explained everything to me in detail and went over more of their services. He was not pushing them on to me but simply informing me of additional services they offer. Overall it was an excellence experience with a LIFETIME warranty. read more

Overpriced. $279 with tax to clean interior and exterior (did not include engine). Outside looks just like it did when I took it in no better than a good car wash. The interior they did get all the dog hair out that's a plus. There is a floor stain I'm about 90% sure wasn't there before that's pretty obvious now. Charges included a BS $7.00 shop supplies charge even though they quoted me $250 before tax. Won't go back, next time I'll take it to Sparkling Image and for $25 get the same results for a fraction of the price. Ever paid a ton for some dinner out and regret later you spent that much on food? That's the feeling. read more

Took my car in for yearly maintenance free of charge as I purchased the Diamond Gloss and Rustproof Gold Package when I purchased my car. I was talked into getting door edge protector film for $49.99 plus $1.50 shop charge. When I got home with my car I checked out the door edge protector film to find they are invisible to the eye and hand. Needless to say I was charged but they didn't do the work. I called back to find someone pulled my car out of the garage before the work was finished so they gave me the car anyway after charging me. I was told I could bring the car back and they would finish the work. My problem is if I didn't notice the work wasn't done I would have thrown my money away. Knowing that the person who worked on my car wasn't smart enough to say, "hey I'm not done with that car" and let me pick it up anyway that leads me to wonder what else wasn't done. Not worth the trouble, I will get a refund instead of the door protector film. I would have given them a zero but that wasn't an option. read more

The difference between and good company and a great company is how they handle and solve issues , On a scale of 1-10 , Ten being the best I would rate the Greenwood Ziebart a negative Ten. read more

Wishing I had checked the reviews before we went back. Our dealership sold us the package again and we went back. I don't recall being impressed or unsatisfied the 1st time. Once again did the diamond gloss and added on some window tint. This time one star is generous. Aside from poor ability to answer the phone or return a call my brand new car was returned with a Knick. This was acknowledged and they ordered a paint pen to fix it. When I didn't like the fix they then did an about face and said they were "just being nice". We also got a rhino lining on my husbands truck and it appeared they returned it only partially complete. Plugs weren't put back in and still taped up. No pride in the finished product. The fella checking me out was a clown. Every word that came out of the guys mouth was demeaning and only reinforced that he wasn't equipped for dealing with concerns. I believe the words he used were "this is really he said she said" (after they examined the area and agreed to fix it, mind you). He then let me know I would have to "take it up with Jerry". .....still waiting to hear from Jerry. But now I understand why every service they offer is discounted. Buyer beware!!!!! In the future I will gladly pay a little more for the assurance of quality, customer service and when necessary respectful resolution. Here's a tip: it wasn't the 'issue' that will have me share this experience with everyone I know, it was that exchange with an ill equipped member of your team. Thanks Jerry! Lesson learned. read more