After traveling in Europe to shop for scents, I can appreciate ZGO Perfumery even more. They bring many international perfume brands to me in an adorable setting. Plus, charming young men will guide you in discovering new treasures. Which is why I attended the special event focusing on Editions de Parfum Frédéric Malle perfumes. A new perfume was introduced - Contre Jour (which means Light Against Shadow). This perfume has radiance and depth. Check it out. The owner also unveiled the news that Frédéric Malle was now an established brand at the boutique; it has its own wall cabinet to showcase the perfumes! Event attendees enjoyed champagne & macaron treats. It was a party for perfume lovers! I found a new perfume to enjoy while perusing the selection. Plus: everyone on their invite list got a parting gift: a bag with EdP Frédéric Malle perfume samples and a notebook. read more

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I ordered many packages from ZGO without issue. But a recent delivery was mangled and destroyed by UPS. I asked ZGO to follow up because I just got the automated brick wall. I had to cancel the charge because I never got the product and now ZGO will no longer fill orders. Even after escalating the issue and promises that it would be corrected. Very poor business conduct. read more

I've never been to a perfumery and it was so much fun. Me and my sister stopped in while he it and about. There were so many unique brands and styles of perfume. It was a not a pushy environment at all. Very relaxed and you can take your time really going through all of the perfumes. You can purchase up to 3 samples, the price varied based on the sample. Ranges from $8-25 each. If you bring your samples back and purchase a bottle you get 10% off. I love that you can get a smaller and really test how you like the perfume on your skin without committing to a $300 bottle. Such a great way to spend an hour while going around the city. read more

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I took my friend here to try to find a fragrance he liked and Joshua was super helpful! He showed us a bunch of new fragrances and it was a fun experience smelling everything around the store. They have a lot of unique, niche bottles that you can't find anywhere else. It's nice to have a local perfumery with such an extensive collection in the Bay Area. Support LOCAL BUSINESSES!! read more

Great selection of niche perfume... they do let you sample on your own. It makes for a LOT of fragrance in the air and can get nose blind pretty quickly. I just love that I can smell frags in person and stop blind buying. They are friendly and helpful as well. They also ship- quickly I might add. Will continue to support them read more

ZGO Perfumery - Home Decor Near Me - San Francisco, California

Extremely Disappointed -- Avoid ZGO Perfumery I've placed several orders with ZGO in the past with no issues. But my last two experiences have completely changed how I view this business. Let me be clear: I've only ever received EXACTLY one courtesy a waived shipping fee when a sample I ordered turned out to be unavailable due to their own incompetence. That's it. Here's what actually happened: - I ordered multiple samples. One of the main ones I wanted was canceled due to "unavailability" after purchase. That's on them not me. I was then stuck paying premium shipping for a handful of low-cost items. And if I wanted to reorder that one missing sample, I'd have to pay inflated shipping again. That's not reasonable. - Then I pre-ordered a fragrance that was set to ship mid-April. Suddenly, it shipped early before I even received the sample from a different company that would've helped me decide. If the original date had been honored, I would have canceled. I returned everything UNOPENED, and was still charged around $40 on a $100 order. They claimed this was for "FREE/complimentary" samples. If they're only free when you keep the product, then they're not complimentary. ZGO's response to my concern? They tried to shift the blame onto me. Claimed I used "abusive language" (completely false), and tried to act like they had gone above and beyond. They didn't. Their policies are confusing, and their tone was dismissive and patronizing. No accountability. No real effort to resolve things. Just a lecture. I've supported niche fragrance houses for years, and I've never felt more disrespected by a business. ZGO has lost a customer for good--and I encourage others to think twice before ordering. There was zero abusive language used. If the owner would like to continue posting lies. I will attach the entire email thread. Was I unhappy they decided to charge for stuff that was used yes. Were they abused no. He has spent more time writing responses to this than to taking care of a customer who returned merchandise he will now sell for full price because everything was UNOPENED. Here are pictures on how this is misleading read more

I took my girlfriend to this perfumery for her birthday a few days ago. This place we had researched and saw was highly rated, so it was on our list of places to go for a year now. It was well worth the wait! Much better experience and environment than if you were to shop at Neiman Marcus, Nordstrom, etc. Staff was very knowledgeable and kind, and they don't approach you like vultures (like other stores do). My girlfriend is highly knowledgeable with her fragrances and Joshua absolutely matched that and helped us find a perfect new sent for her. Not only was his knowledge and nose on point, but his kindness and patience was amazing. We are excited to go back for another visit, can't recommend it enough! read more

This place is my favorite way to just destress. My husband and I love to come here before a night out. Buy a bottle.. or two. And pain the town. My most recent visit however was by far the most memorable. Faith greeted me right away. The store was PACKED! I told her was I use and wha I was looking for. She recommended two right away. My husband was looking for a certain fragrance and she was able snatch the very last bottle for us and even gifted me with a mini spray of a new fragrance. Out of my comfort zone, but I think it's gonna be my new fragrance! FAITH I will be looking for you my next visit!! You have made our day! read more

The most lovely, personalized experience from Joshua! I came here with my partner who was really hoping for a scent exploration experience, and wow did Joshua deliver! They truly catered to our preferences and told us the stories of scents (which is exactly what my partner wanted). This was my partner's birthday, and we were lucky to be there on a slow morning. Joshua graciously gave us a lot of their time and attention, and we both left with new scents we love and many samples to test as well. 10 out of 10 for product selection, quality and customer service. We 100% be returning for more in the future. Thanks again! read more

Definitely FIVE STARS customer service! Came here to pick up a hard to find perfume and was given some samples to try. 100% recommended!

This place was suggested to me by a colleague when I expressed that I wanted a perfume that had been sold out at Neiman's for months. I walked into ZGO and fell in love. If I could give it more than 5 stars I absolutely would. This place has "I am owned by a perfumer" written all over it. Cozy, cute, and luxurious in the layout of fragrances. It is definitely a niche oriented, exclusive, high-end perfumery. And not only did they have the perfume I was looking for, they had several I had been looking for that also had been sold out. Super win. My favorite part of my experience was the customer service. They were super friendly, very knowledgeable, but not at all pushy like when you're at the perfume counter of a department store. I was able to chat with a representative, smell a few fragrances, make my purchases and go. I absolutely recommend this perfumery. read more

Had a brief delay with my order. They reached out and said they'd make it right. Went above and beyond. Great stuff. Made me feel all special during the holidays. Assuming they do what they say they are doing, I'll trust ZGO Perfumery with my business for years to come. read more

I had an absolutely wonderful experience at ZGO thanks to Ashish. He was incredibly knowledgeable, attentive, and genuinely invested in helping me find the right scent. He took the time to present multiple options, carefully listened to my feedback on each perfume, and thoughtfully adjusted his recommendations based on my preferences. What really stood out was his expertise--he was able to identify the notes in a perfume I brought in with impressive accuracy, which made the experience both educational and fun. Even though the store was busy, Ashish still managed to provide truly top-tier, personalized service without ever making me feel rushed. His patience, enthusiasm, and deep understanding of fragrance made this one of the best in-store experiences I've had. I can't recommend him enough if you're looking for thoughtful, exceptional service at ZGO. read more

Amazing collection of fragrances you don't just find anywhere. The employees genuinely know what they are talking about and are excited to help. I highly recommend this store for anyone looking to step up their collection or just browse. read more

I am from Sonoma County and have heard of ZGO through a friend of mine. I am begining this journey in curating fragrances, and I believe that ZGO has some of THE best fragrances in house that you cant find elsewhere. I have been able to find my signature scent by the help of AP and the rest of the staff at ZGO perfumery. Definitely will be back again to curate more fragrances. read more

Everyone at this store is so kind and attentive. The atmosphere is beautiful, the vibe is relaxed, and the perfumes are incredible. I bought a few samples, and can't wait to come back this weekend to purchase a bottle of Andrea Maack! Thanks ZGO read more

I reluctantly went back to try this place out after initially having a bad experience and was pleasantly surprised. I can't remember the guys name who helped me, but he was great. Very personable, friendly and helpful and recommended a fragrance to me that I fell in love with. read more

On a recent visit to San Francisco ZGO Perfumery was a destination I could not miss! The state I live in does not have a single niche fragrance store. I was in perfume heaven! So many niche brands and not all were exorbitantly priced. You can purchase up to three samples per visit. They were kind enough to let me put my backpack down by the cash wrap so I could enjoy sniffing around. The staff were available but did not pressure. The store manager, Joshua Evans, was an absolute gem and incredibly knowledgeable. If you are a perfume lover this shop is a must when visiting the Bay Area. read more

I absolutely loved this place! We came all the way from Sacramento to check this place out and it did not disappoint!! Chris and Joe were the workers that helped me and my friend out. I had no clue what I wanted initially walking in. Then I asked Joe to give me some recommendations for a fall/winter fragrance and boy did he deliver. I ended up walking out with one and so did my friend. Would recommend this place to anyone, and they have every niche fragrance too!!! read more

ZGO Perfumery - Home Decor Near Me - San Francisco, California

I enjoy coming here to try as many fragrances as I can before my nose decides to tap out on me for the day. The staff here are super helpful, very friendly, and show a lot of genuine enthusiasm in explaining all the different brands/scents they carry. I also appreciate that they're not aggressive compared to the associates fragrances at say your big box retailers, and give you the space to explore as you see fit. I placed an order for in store pickup, and they were very accommodating in having it ready for me when I realized I would be in the area shortly after I placed the order. They carry a very elaborate catalogue of niche fragrances, and it's great if you seek variety or something different when perfume shopping. They also offer a number of complimentary samples with your order, depending on how much you spend. I feel welcomed every time I want to just pop in to browse, but the buying experience with them is also great. Highly recommend this spot for fragrance shopping! read more

I visited ZGO House of Perfumery on Sunday to try a new Amouage fragrance. The boutique is small, with the rich fragrance cloud one naturally expects in such a space--beautiful, though it did mean I couldn't fully experience the perfume I came for. I asked for a sample and was offered 1.5 ml from a "Not for Sale" tester bottle. The charge was almost $10--certainly memorable for a sample that isn't for sale. I completely understand a boutique needing to charge; a brief mention ahead of time just adds to the charm. The associate was polite and showed me several fragrances. While the interaction wasn't quite at the "let me whisk you into the world of Amouage" level, I appreciate that ZGO carries such a wide range--it must be challenging to be equally well-versed in every bottle. I'm glad ZGO stocks Amouage locally, and I hope the boutique continues to thrive. For my next purchase, I'll explore other retailers--sometimes the perfect perfume simply deserves a setting as polished as the scent itself. read more

I was very impressed by the selection of fragrances and the staff! They carry many popular and more niche perfumes, and it was great to be able to smell scents I've been eyeing online before buying. The staff is very helpful and gives great recommendations based on what you've liked in the past and what fragrance notes you prefer. They are also not pushy or bothersome, letting you spend hours browsing and smelling in peace. Sometimes there are events or brand representatives from perfume houses at the shop, along with discounts, which you can find out about through their newsletter. Love! read more

Friendly helpful staff, don't harass or pressure while browsing vast collection of niche fragrances. Highly recommend if you are looking to add to your collection and are in the area. read more

This place knows what's up. Thank you so much to Josh, my life is changed. Understood exactly what I was looking for. I came in looking for Casablanca Lily by Byredo and walked out with something completely different, but so much better. "If you can't get what you want, change. Don't settle for less." I appreciate your artistry and thank you for a wonderfully memorable experience. read more

Stopped by looking for a new perfume. Had lots of fun smelling and the staff was great! Friendly and knowledgeable people who helped me choose without feeling any pressure. Let's go ZGO!! read more

I recently took my first trip to ZGO and was astounded by their selection of fragrances and other scented products. I am relatively new to the world of fragrances and this place is like a candy store for fragrance lovers or appreciators! After browsing for a bit, I found a few scents that I liked. The sole woman in the store assisted me with finding a fragrance based on a few desirable notes mentioned. Overall, she was professional and knowledgeable. With her help, I got samples of three fragrances I liked so I could get a better sense of the scents after wearing them for a bit along with a bar of a soap. I do recommend checking this place out if you're interested in fragrances but I suggest doing some research beforehand. Edit: revised review due to a snaffu with samples and Claude was kind enough to reach out and address this issue. read more

ZGO Perfumery - Display of collection of fragrance bottles by JUSBOX - Home Decor Near Me - San Francisco, California

Absolutely love this perfume store. They have such a huge collection of niche perfumes, and are always willing to help. Plus, you can buy samples from them. Definitely worth a visit for a perfume lover! read more

My experience at ZGO was one of the best when it came to shopping for a fragrance. The whole crew had amazing customer service. AJ was mainly the one who helped me, but Joshua aided me as well. There were two other lovely workers who's names I weren't able to get, but one of them gave an amazing recommendation. Shoutout to her as well. Overall, ZGO is an amazing place to buy niche fragrances. Their selection made me feel like a kid in a candy store. Went for Ichigo Ichie, and I left with an itch to come back and buy more. read more

Been meaning to stop by for a while, and the selection to smell is amazing. Andy helped me out, was super knowledgeable, and altogether amazing to chat with to look for a new fragrance. Looking forward to coming back! read more

My adolescent son started being curious about scents, and found ZGO on his own. The staff there are always extremely welcoming for us to try everything out, and never bothered or pushed us to buy anything. We go almost every weekend just for fun. While I am not ready to buy my young son a whole bottle of cologne yet, it is great that there is such an awesome shop in the city for people to explore scents. Thank you ZGO. read more

So many options. The workers were very nice and gave us samples. Very good store. Definitely coming back.

Lovely, elegant shop with an excellent selection of very high quality and mostly niche perfumes, candles, home diffusers, and more. I am a total perfume geek and I love to experience unique and interesting fragrances. For me, fragrance is an interactive art and visiting ZGO is like going to a wonderful gallery. There's really something for everyone here, no matter what you're looking for. Vibrant florals, complex ouds, cozy ambers, rich gourmands, fresh aquatics, elegant chypres, and so much more... No matter your mood or style, you'll find something wonderful.. and maybe even something unexpected. Especially with the friendly and knowledgeable staff to guide you, if you like. Highly recommend! read more

They had EXACTLY what I was looking for! Great staff and service. Will be coming back soon.

Amazing perfumes to try, and the staff are super Knowledgeable and helpful when making selections. It's my new go-to perfumery :)

Best perfume store in Bay Area. Owner is super kind and helpful. Wonderful selection of niche fragrances.

I came here just to check it out on a whim and it ended being exactly what I've been looking for. A lot of fragrance places have poor service,aren't knowledgeable, and don't have a great selection of niche fragrances. This place had knowledge, had great selection, and absolutely great service. Really some of the best service I've ever had and the people are so kind. I even ended buying Xerjoff Erba Pura. I really recommend this place!! read more

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Another visit at ZGO and I just wanted to share how wonderful this store is.If you love perfume or maybe you trying to find your signature scent,or gift for someone this is the place to go. This place is truly beyond amazing.I spend over an hour and enjoyed every single minute of my visit.I discovered so many new brands and fragrances.The customer service is ALWAYS unbelievable.Professional knowledgeable kind and nice.They will truly take their time to talk with you,advice and help you find what you are looking for.Absolutely a MUST STOP when you are visiting San Francisco read more

I absolutely love this store! I make it a priority to visit when I'm in San Francisco. The shop is filled with gorgeous and unique fragrances...you have to keep coming back to smell new ones! The shopkeeper was so helpful and really knew his stuff. He helped me acquire some nice scents to take back home. Love love love! read more

I go here after school a lot and they always seem to impress with a lot of different choices that can fit anyone. A little on the expensive side but I would say in my perspective it is totally worth it for the experience I had there. read more

I'm not an avid fragrance person and was worried I wouldn't know what to do, but it doesn't matter! The employees help find the scent that works best for you. If you're not sure, you can also buy samples for $4-$7, which is what I did. Highly recommend this place! read more