So my cozy home has primarily hard surface wood and "luxury vinyl" plank flooring, but I do have two large area rugs in the living / dining areas. One of them is adjacent to the front door, and the other is under the dining room table. So the rug that is by the front door is in a high traffic area and the one under the dining room table was "decorated" (in six different places) by my dog who was not feeling well yesterday. Needless to say, my attempts at removing those "decorations" was not terribly successful, so I called Zerorez. Fortunately, they had a next day opening and they arrived on the earlier end of that opening which worked well with my schedule. Jose and his assistant arrived promptly and explained what they were going to do, and then they got to work. I camped out in another room while they moved the furniture, and throughly cleaned the rugs. About 30 minutes later, they were done, and I paid via the payment link that was sent to me by text. I don't have a ton of experience with getting these rugs professionally cleaned, so I initially felt that the price kind of high, but after doing some research on rug cleaning prices, I actually think the cost ($283) was fair for what they were able to do. Both of my rugs look great and there is no sign of the mess that was there previously. Thanks Zerorez, Jose, and team! I will definitely reach out again in the future when my rugs need you to work your magic again! read more

Zerorez San Diego - Dining room rug - Carpet Cleaning Near Me - Poway, California

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Found Zerorez on Google and first time trying it for a couch cleaning. Cesar provided a great service, very professional Will definitely be using again read more

Great experience with getting our carpet cleaned! They use alkaline water which we found interesting. They cleaned our carpets and a few rooms. They quoted us for our couch cleaning and were HUNDREDS cheaper than other carpet cleaning companies we've used. The service was quick and they were out within 1.5 hours. We'll definitely be using Zerorez again! read more

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Since Zeroez has been cleaning our carpets, I have been more pleased than ever with the appearance of our carpets. Alex is definitely a great technician and is a pleasure to work with. I highly recommend Zeroez!! read more

I recently adopted a puppy who came home with fleas. Based on what I read online, it's important to get all soft surfaces cleaned, so I called Zerorez (especially because they are a pet-friendly option). I asked for my area rugs and upholstery to be cleaned, and even though my couch is pretty new, the cleaning made a huge difference in the way it looked! The technician was so friendly and was great with my dog, and he went above and beyond to make sure everything was extra clean. They even cleaned my kitchen mats just be certain there was not spot left untouched. Haven't seen any fleas since! Highly recommend and will absolutely use their service again. read more

Tried zerorez for the first time as they were provided by a bathroom remodel company. They cleaned out carpeted stairs and were quick and the stairs have never looked cleaner. Have used a different company before but this was much better cleaning and now will use them again for my couch and rug in the near future. Reasonable prices as well and worth it! read more

Amazing experience, quality and professionalism. I would recommend Luis anytime!!! Did more than I could have asked for. Great price too. read more

RUN! HORRENDOUS, AGGRESSIVE, CALL CENTER MGR (Danny) THREATENED ME! Absolutely would not recommend ZEROREZ. THEY ARE A ZERO! After I clearly stated not to sign me up for texts, this call center manager started harassing my phone with text messages he signed me up for. Very aggressive! Not what you want in your home. read more

Wish I had read the reviews. Unfortunately I have to give my honest feedback here. The experience was awful. We must have caught the technical (John) on a bad day- He was blunt and rude from the moment he arrived. He brushed off my young kids who met him at the door and said "hello". Then he got upstairs and immediately started the wheeling and dealing, telling me all about what they WON'T do that was told to us over the phone. He refused to do the job if we were going to move furniture, even though I said I was going to move it myself. I called the manager who tried to help out. But the rudeness continued the whole time. He worked really quickly, obviously rushing the job. The kicker was when he finished. I offered my hand for a handshake and said "thank you." To which John said "we handle payment now," pointing to his hand. Unbelievable. I've worked with a lot of service technicians and sub-contractors. I have NEVER been treated so rude. Do not use this company. You will regret it. If they offer you 20% discount just know you are getting at LEAST 20% less quality work and the reviews speak for themselves. And for ZeroRez- If want to stay competitive - work on your customer service! read more

I am so glad that I had them come out and take care of my carpeting and area rugs. It was long overdue and I was a little concerned that my carpeting would not come clean due to pet mess and light colored carpet. The gentleman who came out to clean my carpeting were very professional, knowledgeable and very friendly. They did a deep cleaning and my carpeting looks great and almost new again! I will definitely continue to use them for my carpet and rugs. Thank you for a job well done. Even some of my neighbors used them also. read more

From initial call through finish, everything was first-rate. Estimating was easy and professional - I received a written quote showing all charges right after setting up our appointment. Cleaning was done by one solo tech (Jonathan). He was prompt, professional, friendly. Of course he offered some additional services, and I politely declined - he was gracious and understanding of my need to stick to the initial estimate, and to my budget. Jonathan was creative in getting access to our second story location so they could use truck-mounted equipment rather than their portable setup. He worked very hard and, since we were his last job at the end of this day, he faced a long drive in huge traffic to get back to Poway from Mission Valley. Our wall-to-wall carpets look better than ever! Carpets were dry by the next day. I am sensitive to certain chemicals, and it was amazing to have carpets cleaned with NO residual odor and no negative reaction from me! We will call ZeroRez again, next time we need carpets cleaned. The company was very professional, responsive and honest. This was a move-in to a new condo for me, and they were able to set up service the very next day. The final bill was exactly what the written quote stated - not a penny more. NOTE: All Real Human Beings believe in tipping generously when someone works hard to deliver any promised service. I did it, and I hope you do, too. read more

Very good communication from the company and timely arrival. Scott checked out the area and said it would take about one and a half hours. He asked if I had any questions. I added another area in a bedroom and he did that as well. The final total was more than I had agreed but that was because protectant was added. Would recommend the company. read more

We've used Zerorez several times now and each time they are quick and thorough. That's the key part, "thorough". Also, their services are the quickest drying of any carpet care we've ever used. At this point they are our "go to" for any carpet services. Prior to today's appointment I assumed the camouflage collection of pet stains had totaled the carpet but Fernardo did a great job! Thank you! read more

|Carpet Cleaning I ccalled Zero Rex and they agreed to come up to Julian from Poway to clean my carpets. A skilled tech arrived on time last week. He did a great job. As the days passed some stains appeared on the surface. I called and asked if someone could return and help get the stains out. Today Luis and Roy showed up. It was decided that the best approach would be to use a dry compound that is brushed into the stains, followed by vacumming to remove the stubborn stains. I am hopeful that this follow up will solve the problem. Roy and Luis were very polite and did an excellent job. I give 5 stars for their work. My carpets are nearly 20 years old, so my appreciation is huge. Thanks to Zero Rex for excellent trained techs and their courteous service. read more

Today: Friday, February 9, 2024 Update to their service: Danny had reached out to me regarding my dissatisfaction with the service I had received. I gave him a call and we discussed my prior expectations and what I received. He was very attentive, genuine, and eager to rectify my problems. The same day, I was able to drop off my rug and get my issues taken care of free of charge. This past Tuesday, my husband had picked up the rug for me but it wasn't until yesterday that I was able to finally open the rolled carpet. Again, this is my favorite rug so this was extremely important to me. My first check was smelling the rug and make sure it was rid of the smell of mildew. It was! I was relieved because it used to be overwhelmingly strong but you can't smell it. My 2nd concern was the lack of how clean it looked the first time as there were still dark spots and the carpet looked dull. However, this time, the rug was noticeably brighter and I couldn't find any dark spots that stood out. I am very satisfied with how the carpet turned out! Thanks Danny! read more

Zerorez San Diego - Mohawk Home - 6'x9' area rug - Carpet Cleaning Near Me - Poway, California

The person that came by was great and very friendly. He was very considerate making sure which areas needed to be done and setting up the barriers before beginning. This was pricey to me, however. I paid $650ish to disinfect and clean 4 bedrooms and 2 sets of stairs but the carpet does look brand new. I am satisfied with the service. read more

I had my sectional sofa, 2 bedrooms, and stairs cleaned and paid $523 and then the prompt led me to leaving a tip. I already paid for a service and thought the tip prompt was a bit much. My carpets are still wet after 48 hours and now it smells like a wet, moldy towel. I called and they are sending someone to redo it. Sadly, the damage is probably already done. We used ZeroRes a few years ago and had great service so we decided to use them again. I noticed in the past couple of years, there has been many negative reviews. I will never use ZeroRes again. UPDATE: They came back out the next day and re did the stairs. We set 3 fans up so it can dry. So far, so good with the awful smell being gone. Glad they were able to fix the problem. read more

A great company. - Very easy to schedule. - Quick to get back with me. - Always letting me know when they would be here. - Offered me a variety of cleaning options. - Carpets looked great when done (I had them take away and clean both the carpets and the padding). read more

Bait and switch with much higher prices than quoted and poor quality of cleaning. 3 rooms for $149 but counted bathroom and closet as "rooms" and bedroom as "oversized " the hallway was quoted at $3 and charged $120!! Wouldn't move dressers. Finally spots in carpet weren't removed! Worst carpet cleaning job ever. I've had carpet cleaning twice a year for 33 years and this was the worst experience ever!! I'm going back to Stanley Steemer. Total price was $343! read more

We have dropped our rug off maybe 4-5 times and each time it comes back like new. They do a great job and are very reasonably priced.

Clearly this place did not actually read my review. I've never used anything but water on my carpets. Your employee was spraying crap on my carpet which left a residue that now gives off white foam when you stream clean it.. I, personally, replaced my subfloor (upstairs only) when I moved in. I've regularly cleaned my carpets (after vacuuming them), we don't allow shoes on the carpet, there's a gate to prevent the dog from hanging out on the carpeted areas, and i have auto vacuums that run daily, so the idea that I have disgusting pads is likely untrue. Your employee didn't vacuum the carpets first but applied water to the existing dirt and pet hair on the carpets. When I first used my steam cleaner I put it in dry mode only.... so it was soaking up the water you left behind....I wasn't applying new water. The only way you could make this right is a refund as there is no way I would let you back in my home to apply more chemicals to my carpets (when you clearly are breaching the contract of no residue when you were spraying something other than water on the carpets). read more

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They were good five years ago. Awful experience this time. The man who came to my home was disrespectful from the beginning. I asked him to leave after his whole upsell spiel and insults. I asked him to put on booties that I was providing and he waved it off saying he was going to clean the carpet anyway. The company manager never called back. read more

I had Zero Rez San Diego out to clean 4 rooms, stairs, landing. Only 2 people live here. Carpet is about 6 years old, and, looked clean on the surface. We have a Hoover 7452900 Steam Carpet Cleaner that we would use a few times a year to clean carpets....did a good job, but there was always more dirt that would come out with repeat washings, so decided to try a "professional" carpet cleaner, in this case, Zero Rez. The tech was polite and efficient. Process involved just spraying a citrus solution on carpet, then applying their pH 10.5 water and then extraction. I asked the tech how he knew if most of the dirt was gone, but he said there's no way to tell (receiving dirty water containers are opaque). Carpets were pretty damp when he left. I decided to test to see if most of the dirt was pulled out (I am a scientist) right after the tech left. I thoroughly cleaned our Hoover Carpet Cleaner (it gets excellent ratings), put in Reverse Osmosis Water only (no shampoo), and did a quick steam rinse/extraction on a few small sections that had been just "professionally cleaned". The extracted water was filthy. I expected the "dirty water" to be perhaps a bit translucent, but the water was as dirty as if it hadn't been cleaned at all. I took a few videos of my re-cleaning for proof of the dirt I extracted with only water. I called the company about my concerns of me extracting so much more dirt, and Danny, the manager, texted me back. Here was his response: "Good morning Randy. The carpet in your home has many layers. The service that we performed at your home was to clean the living surface. While we do offer deeper cleans to help with soiling in the backing, padding and subfloor, they are often not necessary and we do not recommend them unless we think it would be worth it as there is a severe change in pricing. If you would like we can give you pricing on this type of service. -- Also we still guarantee our work even after the cleaning with your personal machine, so if you would like anything retouched we would be happy to help! If you would like to talk with me I'll be in the office today until 4pm, just call 858-486-4100 and I'll try my best to help. Thank you -- Danny" So, Danny did try to make it right. I just decided to write it off and consider it a lesson learned...that since I already have a carpet steamer/shampooer, I will just do it myself for a total price of maybe $5 for shampoo (if I want to use Shampoo). It takes me about 2 hours to clean the carpets, and the carpets look just as great, dry faster (our machine seems to extract more water than Zero Rez, so carpets dry fast, and they seem to smell fresher). There was really no disclosure that I read that indicated anything about just "cleaning the living surface". I suspect this level of cleaning is standard for all the carpet cleaning businesses, not just Zero Rez. So, IF you have your own steam carpet cleaner (or rent one), and if you have the energy, time, and ability, just clean your own carpets. Yes, it's not overly fun, but will save you lots of money. Again, Zero Rez would have come out to re-do the carpets, but I didn't want to hassle with it again. read more

This guy knew what he was talking about and has the experience to make the carpets look great. The rugs and carpets cleaned in October by another company and they just looked okay. Due to a new (very large) 1 year old puppy and an older dog, the carpets desperately needed to be cleaned again. They look fantastic, the urine smell is gone AND he gave a great deal to make sure all of the areas were at their best. The price was less than the last guy and the results were more than twice as nice. He has a new repeat client in my SO and will definitely keep getting her business. He was so good she made sure I wrote this review for him so that he would get more views. read more

ZEROREZ is the BEST! ZEROREZ cleaned our carpets and upholsteries to make them look brand new. Unbelievable! The ZEROREZ technical, TAH B., was professional, dedicated, fantastic attention-to-detail, and thorough. Thank you TAH for the tremendous job! Paul G. read more

The Easiest Carpet Cleaning & Tile Job. Excellent Work. Impressive Equipment With Quality Products. Everything was discussed & handled as stated. Made My House Fresh. This Is An Excellent Choice. read more

We are so pleased with our service from Zero Res! Our Technician, Miguel was kind, courteous & did a fantastic job at getting our dogs stains out! We highly recommend them & will continue to use them ongoing. Thanks Zero Res! read more

I was given a 4-hour window for arrival and the 2-man crew showed up 15 minutes early, I wasn't quite ready for them. I quickly moved light furniture and vacuumed while they set up. They did try to upsell me extra services and pad the bill. The pricing is similar to Stanley Steemer, at first it seemed they would be cheaper but they add on for things like $24 service fee for showing up, $30 for having to go upstairs...I agreed to a protection coating which was twice as much as it should have been $57 with 20% discount. But I have a cat that barfs often so I'm hoping those clean up jobs will go more easily. Still, they did quick work and the carpet looked beautiful when they were done. One bonus: they did not tap into the building's water, they brought their own. But it's the day after now and I'm still dealing with fans on the carpet because the carpet is still markedly damp in places. Granted, it is a cool, gray weekend so that is a contributing factor. But I thought their method would dry more readily than steaming. In my experience, it doesn't, so if it's not a hot sunny day be prepared. I may use them again, but I'm not as impressed as I'd hoped I would be. read more

My mom called to have our two couches and rug done. They showed up yesterday (way before our appointment time - we weren't ready for them) and our couches still look awful. There were spots that were missed completely, and they felt like they had a film on them. For being "chemical free" my house smelled terrible through the entire day and into the night. Over $400 wasted. *Update: My mom called to try and get a partial refund, they said no. They said they would only come out and redo it, which would be fine except we have a house full of people and pets (which is why we needed the service) but the couches were so wet that we couldn't use them until the next day, even though they were done in the morning. Why can't they provide a refund? This was our first time using this company and it will be the last as well. read more

Do not contact this company! They are very unreliable and not trustworthy. We had scheduled them to come and clean our carpets today. They showed up 4 hours late and every time we called their office, the receptionist said they will be there soon! After they finally showed up, they told us that the best treatment for our carpets was going to cost over $2000, while our agreement was for $450. We told them that we're okay with their basic cleaning method and asked them to start the process. They refused and left our house without cleaning the carpet!! Very frustrating! These people shouldn't even be in business! read more

We needed our carpets cleaned after a couple years since our last service with a different company. The no soap/harsh chemical cleaning process and sanitizing temperature water they use did a fantastic job! Our window was from 12:00-4:00 and we were notified in advance that he would be arriving at around 12:15. The carpet cleaner (John) was happy to answer all our questions. We initially selected the hallway and living room cleaning service and chose to add on the pet urine stain treatment. We felt no pressure or scamming of any sorts. I would highly recommend this company to family or friends and will definitely be using their services in the future. read more

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Excellent service. The technician, Luis, arrived on time, listened to my concern and made valuable suggestions for what should be done. Then got to work and finish quickly. Most impressed with the results, my carpet is back to being beautiful. read more

The guy was nice enough when he arrived on time, but the $99 "special" ended up costing us $500!!!! When he got here, he took more time doing his up-sell vs cleaning the dang carpets! Guy told us that they can't guarantee a "good" job unless we added "pre-treatment" to all the areas they were to clean AND add a "stain sealer" or it'd be dirty in a week. Guess what!? We stupidly did both and the carpets WERE dirty in the same places they cleaned in a little over a week so it was a waste of our time and a BIG waste of money! read more

I don't typically write reviews or take other action but too many strikes your out Zerorez. Sadly is an extreme disconnect between the office and the technicians. What was requested ahead of time was was not fulfilled as the technicians "didn't get the message". This is not the first time but the SECOND time it has occurred in less than a year. The external factors to my apartment have actually NOT changed in over a year, yet it varied technician to technician each time. Additionally and ironically, I got another carpet cleaning company and they are full-filling my EXACT same request as I type this review. This new company is doing something that was "not possible" with Zerorez today and for cheaper. (Trust me not rocket science ---just normal problem solving skills: an extension tube and proper placement of a van - wow!) But lastly to touch on professionalism the technician had his pants unzipped (PSA*** to zip your fly guys and not have a woman see too much on a job; other places of work that would be sexual harassment but at minimum this was unprofessional). Also he changed/altered the reason of why they could not perform carpet cleaning on my carpet: first it was no tubing in his van, then it was the external outside factors, then it was something else. Word of advice, say one reason be confident and stick to it, don't change and make 5 different reasons. But I find it comical now that another company is doing what I requested with all the complications the Zerorez could not overcome. But I know a lot others who use this company and will be diligent in requesting they take their business elsewhere now. The power of bad reviews and word of mouth is rough. read more

I called Zerorez after buying my house. I wanted to have my carpets thoroughly cleaned before moving in. Additionally, I wanted the cleaning to be oder free and pet friendly. Zerorez was easy to work with. They explained the process and cost up front. The technician was on time, was very careful to prevent any damage in the house, and when he wasn't sure he could get all the discoloration out, he made sure to discuss it with me. Since the discoloration was normal wear and tear I wasn't concerned. He recommended a protective coating since I'm not going to replace the carpets and I have pets. After discussing pros and cons and cost, I had no problem agreeing. The entire process, 4 rooms, took less than two hours. I would 100% use Zerorez again! read more

The dryer stole My money. The soda machine stole My money. The attendant is not here and it does not seem like they give a crap about nothing. I warn you now stay away read more

Our Zerorez technicians ... Jose and Alex ... were prompt, professional, knowledgeable, courteous and thorough. We love our newly cleaned carpet (over 2,500 sq. ft.)! read more

READ ALL THE REVIEWS!! seems like when they are good they are good but when they are bad they are HORRID. My experience was in the horrible category. Puddles left on my hardwood floor post carpet-cleaning, marginal improvement in high traffic area, no cleaning done beyond edges of under bed area, double cost that was expected, and worst of all, the STENCH. In preparation for the sale of my home, I decided to get a "real" carpet-cleaning business to deep-clean my carpets. I have my own Bissell cleaner, which I have used with satisfaction, but I wanted to do things right. Mike Slater endorses this business and I felt confident that I would be pleased with their service. My home has three bedrooms and a living room that are carpeted. I was pleased to learn there was a special going on where I would get one room cleaned free with the purchase of three rooms. The base cost quoted was $149. The sales person I spoke to on the phone clarified that the living room actually would count as two rooms. She also explained that any stains or rooms where pets had been would cost extra. My son's dog slept in his bedroom so I opted to have a special treatment put in that room. The additional cost for ONE room was $80. I had expected to pay $150, the final cost was $300. And, actually, I would've been OK with that if it hadn't been for the SMELL. Yes, the SMELL. I noticed it immediately. My entire house reeked of dog. Even in the master bedroom, where the dog never set foot, smelled like a kennel. I decided to wait a couple days, hoping the smell would dissipate. It took over 24 hours for the carpet to dry, but when it did, the smell persisted. Friends that came to help me pack for the move commented on the stench. I called zerorez on day four. I explained the situation. After some checking with management I was told they could come back and re-clean the carpet in my living room for $80. This was not an acceptable solution for me and I let the sales person know. I decided to deal with the problem of dog stink on my own. I bought a carpet solution and used my Bissell carpet cleaner throughout the house. I had to use it in the living room twice. When I sit on the floor, the carpet in the living room still smells faintly of dog. Finally, my vacuum, which I used before shampooing the carpet myself, now stinks like dog. And frankly, it doesn't even stink like our dog. As a sidenote, my carpet is only three years old. It did have some minor traffic paths. This was the initial reason I decided to call zerorez. The improvement of heavy traffic areas was marginal at best. So, I'm giving Zerorez a big 2 Thumbs Down. And, I shared my story with friends and a substantially large extended family. read more

Zerorez San Diego - Smelly carpet. - Carpet Cleaning Near Me - Poway, California

Santee - Great service, he was a hard worker and noted my concerns and applied extra effort on tough carpet wear areas. I chose them numerous times due to not leaving crunchy dried soap in the carpets like other companies. Good value! My go to carpet cleaner at a fair price. read more

Had George and his Assistant come out to clean our carpets, They did an amazing job! carpets look great. They were some of the nicest professional I have worked with. Zerorez has some of the best prices. read more