I had an unusual experience with this carpet cleaning service. The advertised carpet cleaning service was to be to customer satisfaction. I made an appointment and they came and cleaned the carpet with the advertised guaranteed service and if the pet odors are not completely gone then they would return to ensure that we would be satisfied. I paid an additional $$$ to ensure they used a chemical that I was told would remove all odors.
I called Zerorez the next day to inform them that the odor was still present. An appointment was made for the same week. The day of the appointment after changing my doctors appointment to accommodate the cleaning appointment I got a call about 20 minutes after the scheduled appointment that they had problems with the truck, so the appointment would need to be changed to the next day. I agreed. The day of the appointment no one came nor called, so I called the customer service number listed on the website and I was told that they would transfer me a message, then the call dropped. I tried several times to call them back on several numbers listed on the website. I only got constantly busy.
I will never recommend ZEROREZ for any service!!
T.Mabery
Maberytroy5@gmail.com. read more