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    Augusta Mold Control and Removal

    5.0 (2 reviews)
    Open Open 24 hours

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    Services - Augusta Mold Control and Removal

    Air duct cleaning

    Air duct sanitization

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    Doc Savage Heating and Air Conditioning

    Doc Savage Heating and Air Conditioning

    3.4
    (14 reviews)

    "It is under warranty, but my manager still insisted I charge you something." - Doc Savage…read moreTechnician Had Doc Savage replace my AC unit a short while ago, which included replacing my thermostat with a Doc Savage-branded unit. Recently the thermostat started turning off automatically, most likely due to low batteries. Due to the way that they installed it, I was unable to get the battery compartment open and was forced to call them to come out and service it. It cost $99 dollars for them to come out, which is annoying but typical, and I was assured on the phone that should be my only expense since all of my equipment is still under warranty. The technician came by this morning, and after examining the equipment he said he thought it was a low battery issue. He then told me that he could see that when they installed the thermostat, they also installed a power line that would eliminate the need to deal with batteries at all, they just never hooked it up (and remember, this is all Doc Savage purchased and installed equipment - the "they" is Doc Savage). NOBODY even told me that was an option when they installed it, or asked me what I would prefer. The technician finished his work and told me it would be $99 for the visit, which I knew, and then $74 for actually fixing the issue. I told him that his office told me over the phone yesterday that all my equipment is still under warranty, to which he replied that he would need to call in and check. He went outside and placed his call, and returned with the line that I opened this review with: "It is under warranty, but my manager still insisted I charge you something." WHAT. THE. F***. He said in an attempt to "meet me halfway", they would bring the extra charge down from $74 to $9. I don't like to take out my frustrations with a company on their rank and file, so I just bit the bullet and paid the extra $9 (for a total of $108), and I hope Doc Savage enjoys it, because it is the last money they will EVER see from me. This entire experience should and could have been avoided in the first place if they had installed the unit properly, and/or asked my preference as to whether I wanted battery or hardwired power, and then to essentially steal from me by admitting that they shouldn't be charging me at all, but the manager insisted??! Yeah I'm done with this company, and I strongly advise anyone reading this to avoid them as well. The technicians are nice, personable people, but there's something deeply wrong with the management.

    Doc Savage's customer contract for regular service calls requires that the customer provide notice…read morein writing when they desire to discontinue service. Three or four years later, if you call them to stop service, they will NOT remind you that they also expect it in writing, and they will continue to bill you for service even if you no longer live at that address. Once you figure out that you are billed for service that you did not desire and had notified by phone call, they will NOT refund the costs for a service you did not need or want. Their failure to remind you of their policy, years after they sent you the policy, represents poor customer service.

    Busby's Heating & Air Conditioning

    Busby's Heating & Air Conditioning

    2.6
    (31 reviews)

    Busby's doesn't Disappoint…read more I've reviewed this business before. The last review was "5 Star". We have been with Busby's for 30 years. They stand behind their people and their products. They conduct business in a timely manor with professionalism. Recently we had trouble with our system from Helene. We are club members so we were seen fairly quickly. We met Kyle Conrad. What an excellent service provider for Busby's Heating and Air. Kyle is friendly and knowledgeable; he works efficiently and is very thorough. We will request him for any future concerns. Thank you Busby's for always coming through when times get tough. Lee and Burt Whitaker

    I want to start with the technician who came out was very nice. However, that's the only good part…read moreof our experience. We were given an appointment with the time frame of 11am-6pm. At around 5pm we received a call asking to change our appointment, so I spent my day off waiting the entire day at home waiting for someone to show up. We had to change our appointment. When they came to our appointment, a few days later, we were quoted $450 to unclog our drain and tried to sell a few things to us that were not necessary. We ended up unclogging the drain for free by ourselves (seems to be a very common problem with a very simple fix if you have a shop vac). The prices of this company seem to be very extreme and not worth the money. Very disappointed. Will be using a smaller company in the future when having problems with our HVAC.

    Augusta Mold Control and Removal - damagerestoration - Updated June 2026

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