Punctual. Sent two kids to do the job. They were sloppy, flinging wet duct debris from inside the…read morevents onto our walls and wall mounted TV. They did not remove one vent due to height - did not have a long enough ladder (understandable). They said they would get the proper ladder and return. They did not.

I had my ducts cleaned today in my 1200 ft townhouse. They showed up on time, worked steadily and…read moreanswered my many questions. They were polite and removed shoes when requsted due to new carpet. They cleaned up as they went and when discovering a issue, resolved it quickly. The only reason not 5 stars is because they left dirt stains on my brand new mattress that literally was set up on Wednesday and waiting the 48-72 hours before you're to sleep on it. They were very apologetic...it was the new guy in training so I wasn't too upset with his mistake. He's still learning. They forget to move the bed back and I had to ask them to move the table back along with cleaning a few areas they missed but they were overall pretty good. I appreciate the final walk through inspection for wrap up. I was surprised that dryer vent cleaning didn't come with the service but am glad I had it done.

Duane came out when he said he would to give me an estimate. i needed Duane to build a dryer vent…read moresystem under my house for my new dryer. I was afraid it would be a major problem and very costly. He knew right away how it should be done, and to code and safety. He gave me a reasonable quote, lower than i expected and showed up the day that he promised to do the job. He was very knowledgeable, and professional and i wish there were more jobs i needed him for. I will recommend him to anyone who needs his specialty! Also note that other places you call for vent cleaning quote you an amount to come and give you an estimate, then later will not take off the amount you paid for the estimate off of the job. But Duane is kind and honest.

I called incredibly last minute, and Duane was able to come out at 6:30pm 2 days later. I needed to…read moreclean out my dryer vent, which probably hadn't been cleaned in 24 years. It looked brand new & he repaired the vent pipe. His fee is $150. He takes checks or cash only.

Knowledgeable, thorough, pleasant and very considerate of surrounding areas near vents, pets and…read morefurnishings. The gentlemen who performed the duct cleaning were efficient and able to work around furnishings under the ceiling vents without having to move them. They cleaned the ducts for a very reasonable price. Highly recommend this company!

My ceilings clasped in two of my rooms I my house. They came out to inspect the damages. They were…read morevery professional and they work is awesome. I would definitely recommend them to everyone who needs something fixed in their house. They offer a lot of service.

Had a new system installed by Duggan's One Hour 3 months ago. The air handler underneath the house…read morein the crawl space had excessive vibration & would rattle a coffee mug on the glass top of my very heavy coffee table (solid wood with iron metals). Allen Canter came out & diagnosed the problem - out of balance blower fan (not motor). The replacement part came in next day, Allen returned to install the blower fan. The problem was resolved. Everything was done under warranty. I'm a happy customer. Allen did a great job & Duggan's delivered on their warranty promise.

AVOID AT ALL COST!!!! They're only after your money…read more We had our HVAC issue fixed by a more reliable company for less than $400 when this company took over $500 from us and probably would've taken about $3k more and not fix the issue. Their club membership is a scam. Technicians from other companies commented that both our inside and outside units were very dirty. This company was supposed to be cleaning both. Very disrespectful of people's time. They will show up late and be unapologetic about it. Leanne is downright rude.

"It is under warranty, but my manager still insisted I charge you something." - Doc Savage…read moreTechnician Had Doc Savage replace my AC unit a short while ago, which included replacing my thermostat with a Doc Savage-branded unit. Recently the thermostat started turning off automatically, most likely due to low batteries. Due to the way that they installed it, I was unable to get the battery compartment open and was forced to call them to come out and service it. It cost $99 dollars for them to come out, which is annoying but typical, and I was assured on the phone that should be my only expense since all of my equipment is still under warranty. The technician came by this morning, and after examining the equipment he said he thought it was a low battery issue. He then told me that he could see that when they installed the thermostat, they also installed a power line that would eliminate the need to deal with batteries at all, they just never hooked it up (and remember, this is all Doc Savage purchased and installed equipment - the "they" is Doc Savage). NOBODY even told me that was an option when they installed it, or asked me what I would prefer. The technician finished his work and told me it would be $99 for the visit, which I knew, and then $74 for actually fixing the issue. I told him that his office told me over the phone yesterday that all my equipment is still under warranty, to which he replied that he would need to call in and check. He went outside and placed his call, and returned with the line that I opened this review with: "It is under warranty, but my manager still insisted I charge you something." WHAT. THE. F***. He said in an attempt to "meet me halfway", they would bring the extra charge down from $74 to $9. I don't like to take out my frustrations with a company on their rank and file, so I just bit the bullet and paid the extra $9 (for a total of $108), and I hope Doc Savage enjoys it, because it is the last money they will EVER see from me. This entire experience should and could have been avoided in the first place if they had installed the unit properly, and/or asked my preference as to whether I wanted battery or hardwired power, and then to essentially steal from me by admitting that they shouldn't be charging me at all, but the manager insisted??! Yeah I'm done with this company, and I strongly advise anyone reading this to avoid them as well. The technicians are nice, personable people, but there's something deeply wrong with the management.

Doc Savage's customer contract for regular service calls requires that the customer provide notice…read morein writing when they desire to discontinue service. Three or four years later, if you call them to stop service, they will NOT remind you that they also expect it in writing, and they will continue to bill you for service even if you no longer live at that address. Once you figure out that you are billed for service that you did not desire and had notified by phone call, they will NOT refund the costs for a service you did not need or want. Their failure to remind you of their policy, years after they sent you the policy, represents poor customer service.

Busby's doesn't Disappoint…read more I've reviewed this business before. The last review was "5 Star". We have been with Busby's for 30 years. They stand behind their people and their products. They conduct business in a timely manor with professionalism. Recently we had trouble with our system from Helene. We are club members so we were seen fairly quickly. We met Kyle Conrad. What an excellent service provider for Busby's Heating and Air. Kyle is friendly and knowledgeable; he works efficiently and is very thorough. We will request him for any future concerns. Thank you Busby's for always coming through when times get tough. Lee and Burt Whitaker

I want to start with the technician who came out was very nice. However, that's the only good part…read moreof our experience. We were given an appointment with the time frame of 11am-6pm. At around 5pm we received a call asking to change our appointment, so I spent my day off waiting the entire day at home waiting for someone to show up. We had to change our appointment. When they came to our appointment, a few days later, we were quoted $450 to unclog our drain and tried to sell a few things to us that were not necessary. We ended up unclogging the drain for free by ourselves (seems to be a very common problem with a very simple fix if you have a shop vac). The prices of this company seem to be very extreme and not worth the money. Very disappointed. Will be using a smaller company in the future when having problems with our HVAC.

Prior to the holidays I needed my upstairs and stair carpet cleaned. I explained that the carpet…read morewas 10 years old and had dog urine odor. Thankfully they were able to schedule me quickly. They first put plastic guards on my woodwork and corners then covered the wood floors. They were so careful and efficient and did the best carpet cleaning I have ever had. Even with its problems it came out looking great. No odor or stains. Thanks to Abe, Dan and Rob for doing such a great work.

They were very professional and up front with the extra charge to deodorize one piece of furniture…read more Even though Kevin was running a bit late he kept me updated on his ETA. The furniture looked awesome and smelled really nice. Kevin also said if after it dried and we noticed some spots he would come back and clean it. I would post pictures if I knew how.