We initially hired R&R for laundry services (for our home). We were happy with Sable's laundry…read moreservices and decided to use R&R for full cleaning services. We weren't home for our first cleaning, but we left notes detailing what did and did not need to be cleaned. We also labeled our doors and cabinets (and, notably, it wasn't Sable's first time at the the house). We when got home, I couldn't tell if the cleaners had come or not. At first glance, it didn't appear that they had. The floors hadn't been swept, dishes weren't put away, and the downstairs bathroom wasn't cleaned. I went upstairs and the only rooms that appeared to have been cleaned were the master bath and bedroom. Simply put: it barely looked like cleaners came at all --much less that the house had been professionally cleaned. I reached out to the owner, Terry, to provide him with feedback about the cleaning and to show him pictures of the unswept floors and uncleaned bathrooms (texts attached). His response was that since we weren't there, the cleaners didn't know what to do. (It seems obvious that they should have at least cleaned the bathrooms and swept the floors). I would have expected an apology or offer to come back and complete the job; instead, I was blamed for the cleaners not cleaning. I told Terry that I left notes (with my contact info) and that someone could have at least called me for further instructions if they were unsure. I also told him that if he didn't know what to do, he should have rescheduled rather than not complete the job. He did not respond. I told Terry we would love to have them back to go over everything with them, but of course we weren't going to pay full price for the unfinished job. (Texts attached) Again, not even the minimum of cleaning the toilets and sweeping the floors were done. Terry didn't respond to that message, either. Given that Terry (1) didn't take any responsibility for the unfinished cleaning - which, he admitted they didn't do because they "didn't know what to do" and (2) didn't provide ANY level of professional that I would expect from someone that I let into my home, I told Terry to remove us from his cleaning schedule. He responded "will do" and immediately invoiced us for full price cleaning services. In response, I told Terry that we would pay for the laundry and for cleaning the master bedroom (apparently they made the bed) but that I wasn't paying for full cleaning services because I didn't receive full cleaning services. Terry responded - "No way, I'll send it to my lawyer. They will put a lien on your home." (Text messages attached). I'm sure Terry didn't realize, but I am a lawyer and this threat got him (and will get him) no where. In summary: (1) Terry's cleaners didn't clean our house because they "didn't know what to do" (even though I left notes and they could have called for further instruction, but did not); (2) Poor customer service; (3) invoiced at full price for partial services (4) threatened to sue us. **Note: We chose this Company based on the high number of great reviews we saw on other sites (including Angie's list). We were disappointed and surprised that we did not have the same great experience.

This carpet service is the best I have seen in awhile. They cleaned things I didn't even know…read morewhere in my carpet. 5 stars all the way. They were professional and courteous will definitely call again in the future and recommend that if you need your carpet cleaned this is the place to call.

I am delighted to write a very positive review for Philip and his Mr Steam company…read more Recently I had to coordinate cleaning and repair work for a master bedroom and bath due to a bad water spill. Further complicating matters was that I had to find a reliable, trustworthy service company who would do the repair work at a reasonable price and in a timely manner while I was across the country in California. Philip and Mr Steam delivered on these requirements 100 percent! Philip and Mr Steam are extremely professional and do a great job of doing what they say they're going to do when they say they're going to do it. I wish all my service relationships could be as positive! When or if the need arises I will DEFINITELY use Philip and Mr Steam again, as well as strongly recommend them to others who might need their services! Thanks again, Bill J

BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris…read morecame to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes.

Awesome!!! The tech was very polite and got all my stains out. Would definitely recommendread more

Professional and friendly staff! Very knowledgable about carpet & upholstery care, and very…read morereasonably priced for the quality of work!

bad experience. i do not recommend this company for professional carpet cleaning . not worth the…read moreamount of money that was spent and job was not thorough or complete.

I would strongly recommend Action Carpet Cleaning. My carpets look cleaner and smell so clean and…read morehas the entire upstairs smelling fresh. He came in and cleaned all four bedrooms and hallway thoroughly and took his time and didn't rush through as other have done. Due to unexpected company coming, I called the day before and they were able to squeeze me in with no problem. Thank you for coming on short notice and making my carpets look brand new.

5 stars is not enough for this company! Absolutely best carpet cleaning ever! The owner takes so…read moremuch time cleaning the carpets and truly takes interest in getting out every last spot & stain. The attention to detail is unmatched. I would highly recommend this carpet cleaning company!

Unprofessional, unreliable and full of excuses. Worst carpet cleaning experience in my adult…read morelife. I used them based on the five star rating and couldn't have been more dissatisfied. Steve kept changing dates of service and times using excuses like I need a baby sitter to there was a death in the family. If you want a drama free, reliable service I would choose someone else.

Family owned business. Cleaned our rugs at a fair price. Good people and Javier takes time picking…read moreup our rugs and delivering with placement on the floors.

Unable to clean a Karistan rug real wool because I don't believe they have the equipment to handle…read morelarge cleanings....so I don't recommend. Go to Sharian, Decatur Georgia.

I had Megah Softwash come out today and Ian and Nate came out on time and ready to work. They…read moreensured our gutters were clean and pressure washed our flag stone pathways. You could see the difference. Very professional, courteous and honest and pricing was awesome. Looking forward to using them again. Support local. Here are some before and after of our flag stone and of course had to capture a picture of the guys. https://www.facebook.com/MEGAHSoftWash

I was referred through a coworker who used them in the past. I wanted something that was chemical…read morebut safe for my hardware exterior, didn't want a hard pressure wash that could peel the paint and still leave traces of algae in the side of the house to grow back. They came out and did a quick assessment and had the pricing ready in different price packages that I could mix and match. The difference is the discount you get based in what you want done. I needed gutter cleaning and gutter guard installation, roof debris removal, and home soft wash. It was 20% off the full pricing of getting each done individually. The process was quick and they did a good job with noticeable difference afterwards. No more green algae in the side of the house and the gutter guards have worked really well. I don't have a ton of experience with this stuff but I felt the pricing was fair. I've already recommended to a couple of friends. They are professional and courteous, stand by their product and work.

I had a last minute cleaning service that needed to be done, and Chem-Dry came and saved the day!…read moreFrom the awesome desk service to the amazing gentlemen that came out to clean my classroom rug. They were so friendly and made sure I was left with top tier quality worth of work. 10000/10 recommend!

Tristan did a great job! He was very efficient and detail oriented. He protected my walls and was…read morevery careful. He went above and beyond. I would definitely recommend him!