Customer service is responsive and helpful. Responded right away to my request and although they weren't able to help the staff was very nice responded quickly and was knowledgeable read more

Love my Zero!! Riding it is like flying on a crazy fast whisper. So sweet! I had a convo with a customer service person with a general question and she was super helpful. Made in CA, we've seen the place! read more

My advice is just don't do it. The product is no longer made in the USA and quality has been abysmal. Don't be fooled by the price cuts read more

The bike when it works, is enjoyable. However, good luck with not only getting ahold of customer service, (often goes to voicemail and they never call back) but when you do, them actually doing anything to be of any service. I had my bike for one week and the belt snapped. After several phone calls to voicemail and two different email addresses, I got a customer service rep that told me the item is not warrantied, as it's a wear and tear item. One week and it's ok that the belt snapped. Couldn't have been a faulty belt! Then not even 2 weeks later, I got back from a short 40 mile ride going no faster then 40 mph and went to plug my bike and the cord had fAllen out. Once again, that isn't a concern of theirs or any design flaw. I guess you just can expect for stuff to go wrong, and they don't care for your input or want to do anything about it. Katie Robinson not only doesn't care, but has a horrible attitude and lacks customer service training. It would be nice to find a person who cares about customers and can think outside the box. read more

Imagine: You are riding your Zero home after a dinner with friends. It's dark and you are in the middle lane of a busy freeway. Suddenly your motor just ... stops. Your bike slows down rapidly as cars and trucks whiz past you. The bike stops, dead, in the middle of the freeway. An 18-wheeler narrowly misses you and honks his horn. The only thing you can do is run the bike off to the side of the road on foot, dodging traffic in the dark. This was my experience the other night. And it's not the first time. I have been experiencing these random cutouts now for two years. I've had the bike in service twice to fix it, at a cost of $2000, and they have not been able to fix it. They say the best they can do is try again for another $2000. I contacted the manufacturer and they won't even return my emails (I've tried 4 times in the past 4 months and only got one reply asking me to verify my serial number). I even contacted their Director of Customer Experience directly and he didn't care. The bike is great when it works - quiet, efficient, easy to drive. But ultimately you have to also consider the company you are buying from. Do they stand by their products? Will they be there to support you when you need them? read more

Great factory test rides here! Zero Motorcycles gives you the normal marketing talk along with some prep information about riding their electric motorcycles. It is all well presented. But the real gem of the experience is a cool 30 minute test ride in the surrounding area. It's a beautiful setting for a ride that allows you to get a real feel for Zero's line of motorcycles. Led well on great bikes. Thanks for the test ride! read more

Zero Motorcycles - Motorcycle Dealers Near Me - Scotts Valley, California

Had a major battery fault & range issue with my FXS just weeks before before warranty expired. Customer service made it a complete breeze and my bike is being repaired at no cost. Hugely appreciate this, my next bike is going to be another Zero for sure. read more

I have never seen a company thats this unrecognized and around so long, have such a shitty service and attitudes. I can't even get a dam demo out of any of my local dealer and I'm in there home state!! I called zero and even they didn't want to spend the time to just set me up with a dealer that would be willing demo would of been willing to travel to another dealer. I sell renewable energy products myself, and I know how hard they are to sell so customer service is key to get in the door and keep my customers attention especially with renewable energy products. I get a lot of customers and a lot of questions and requests for demo and I've been able to accommodate everyone especially when they're ready to buy! Which I am. I'm sad to say because of this these experiences. I have no faith in Zero Or In their dealership network. I'm just going to wait for someone else to dial in their product and buy myself a Yamaha for the moment lot cheaper. I'm so disappointed in you zero, I was really excited to be able to go get one. A little lesson when you're asking for 12 grand on a basic dirt bike. You and your dealers shouldn't be dicks to customers especially ones ready to buy. I'm talking about Mountain Motor sports and your flagship dealer in Orange that never called me back or responded to my request to demo the FX and SRF read more

I got a 2011 XU from them for only $3300 bucks. It was used for only 6 miles on a demo ride. Like the other reviewer said these bikes only go about 1/3 of their stated distance on each charge. It said 30 miles on eco mode but I could never get more than 12 and on the sport mode I could only get about 7 miles per charge. The stoner technicians and everyone in the Pueblo street office do not care a bit about you or your bike. When you come to the door at the office in Scotts Valley they all just keep shooting the breeze while you stand there. I swear you could actually come in, take one of their laptops, and walk right out if you wanted. They DO NOT care who the heck you are or why you are there and they ignore you hoping you will leave them alone. The bikes are junk but they are getting better but more expensive ($17,000!!). One star because the bike saved me over 300 gallons of gas while I had it. read more

Zero is making some really INCREDIBLE strides in producing some awesome electric motorcycles. I bought a Zero DS from SF Moto in San Fran and I couldn't be happier. I have had nothing but good experience when calling customer service at Zero. They have always answered my questions and even went so far as to help with tracking the shipment of my bike to the dealer. read more

Only Test Drove 2018 SR model with 14.4KWh. battery from Elk Grove Power Sports as Michael is great sale man that he really gone through 2018 ZERO SR model. I had drove it, this bike is very solid feeling. So far I haven't purchase this bike because it's not for everyone in lack of models to select. As of my red-flag: Handle bar is little too low plus seat isn't that comfortable plus no power saving LED. headlight. Zero rather use 100 watt Halogen for headlight that you lose more than 1 mile from your range per fully charge to 14.4KWh. battery. Don't get it wrong; overall it's great electric motorcycles but Zero needed to do even more to sell more motorcycles as the competition will rise up soon. read more

Have owned a Zero SR for about 3 years now, and have been very happy with the experience. I had a gas bike previously and grew tired of the maintenance as a regular rider (mostly commuting and short joy rides). Being able to plug into a basic wall outlet has been nice, and being able to control the levels of power output, regenerative breaking, and engine regen (similar to engine braking on a regular bike) through the app is a nice touch. As for the maintenance that I mentioned earlier, all that you really need to do, are check your air in your tires and the tension of your belt. The brakes last forever with the regenerative braking set to 100%, and obviously no oil changes, plugs, or tuning of the engine (not even an engine, just an electric motor). It's a perfect bike for people who commute around 100ish miles (I get around 130ish miles on back roads/city riding, and 80 or so miles per charge if riding on highways), and want to accelerate quickly at stop lights. If you love going for long rides and going over 100mph, this bike probably isn't for you (some fo the newer versions have faster charging and higher top speed, though). It's been a perfect bike for me. I do my ride and then plug it back in, when I get home...low hassle. read more

I brought my bike in for a crazy noise issue and got the Best customer service of my life. They were super nice and understanding on the phone and even helped me unload my bike from the trailer. They fixed the noise issues within 2 days and even replaced my cracked mirror and rusty kickstand spring for free. Better customer service than I could've ever hoped for, thanks zero . read more

Absolutely abysmal customer service. I bought a 2011 XU directly from the factory. The factory thumb drive manual estimates just under 40 (38) miles of range per charge. Even after two lengthy warranty trips to different dealerships, the bike will not exceed 12 miles on a charge. The company refuses to buy the obviously defective vehicle back and will only say that the mileage range they claim is only as estimate. Baloney. I say steer clear. read more

I had a chance to meet a nice lady named Amy Hunter who helped me get all the answers I needed and I really enjoyed her enthusiasm and passion for the product, I am saving my pennies to buy one soon.. Thanks for the great service Zero ! read more

Customer service is horrible for a growing company. They have continuously disregarded my needs as a user of their machines (i have a 2015 ds) and rather direct me to take their bike to places like hollywood to have it fixed. I wont be getting another. read more